Month: October 2019

Infinit-O Customer Experience 2020 Trends

3 Customer Experience Trends to Look Out for in 2020

Customers won’t let you know that they’ve had bad experiences with your business, but they will tell other people. For example, a customer waited for more than 20 minutes on the phone to have a simple question answered, but they were passed from agent to agent until they became frustrated and hang up. They tell their friends and will even go as far as to share their reviews on online review sites. Your business loses one customer and prospective customers may stay away.

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7 months ago No Comments
Post Views: 45
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Infinit-O Finance & Accounting Automation

How to Integrate Automation & the Human Touch in Accounting Processes

Accounting is one of the most tedious and time-consuming tasks in any business. Deadlines enable faster work but the stress of the job increases chances of error. Thankfully, it is no longer the 1990s and automation is here to aid your accountants in this crucial season. Companies can still save on the costs and reduce the time spent on processing the different aspects of accounting. Automation allows you to streamline your company’s accounting and invest in cost-efficient resources. 

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7 months ago No Comments
Post Views: 21
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Infinit-O Healthcare Research & Data Cybersecurity

6 Tips to Fully Secure Your Healthcare Business

The healthcare industry deals with massive amounts of private data every day. Patients entrust their valuable information to these businesses. But there is always a risk involved in gathering this data to provide a service.

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8 months ago No Comments
Post Views: 34
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Infinit-O Healthcare Revenue Cycle Management Outsourcing

4 Common RCM Pain Points and How Outsourcing Helps

Healthcare companies use Revenue Cycle Management (RCM) processes as a way to organize a patient’s journey from registration to reimbursement, but it doesn’t necessarily mean it’s an easy list of things to do. RCM staff often encounter problems that put the business at risk of patient distrust or legal charges. This brings leaders to find solutions on how to improve their RCM process and maintain quality healthcare.

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8 months ago No Comments
Post Views: 62
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Infinit-O Finance & Accounting Risk Management

3 Best Practices for Risk Management

Risk management is a developing field that has become crucial to any business. Many startups and small businesses can look to this field for best practices and advice on how to protect their business as it grows.

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8 months ago No Comments
Post Views: 40
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Infinit-O Research Data & Back Office Threat Intelligence

3 Smart Decisions to Make for Threat Intelligence

With today’s businesses exchanging all kinds of information online, data privacy and security are just as important as the utilities used in the brick and mortar office.

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8 months ago No Comments
Post Views: 37
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Infinit-O Research Data & Back Office Cybersecurity

Outsourced Cybersecurity Research Analysts Prevent Online Threats

With an onslaught of cyber threats to defend businesses from, such as malware and supply chain attacks, businesses are encouraged to invest heavily in cybersecurity.

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8 months ago No Comments
Post Views: 35
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Infinit-O Customer Experience Best Practices

4 Best Practices for Acing the Digital Customer Experience

The digital customer experience ensures your business’ entry into the target market. Today’s consumers see ads, promos, and recommendations online, usually on their smartphones, tablets, or laptops. How you reach and sustain a customer’s attention online will determine how well you make it against your competitors.

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8 months ago No Comments
Post Views: 65
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