Month: June 2020

Digital Forecast: Cloud Management Risks in Remote Work Era

The COVID-19 pandemic isn’t halting businesses to embrace the new state of remote work. Through the power of cloud technology, business continuity has been ensured  helping industries access their systems at home at any time allowing them to thrive in an unsettled time. But since no one saw COVID-19 happening and how fast it became a pandemic,  companies didn’t have sufficient time to fully establish their work set up at home and they swiftly jumped from one cloud technology to another in an attempt to enable remote work sooner.

Because of this unexpected shift, the cybersecurity and IT teams bore the weight of cloud management challenges, data security risks and struggled with under-licensed environments such as free technologies like Zoom, which is now facing increased scrutiny for their privacy and security practices. Although there are many benefits of working remotely felt by both employers and employees such as; flexibility, time-savings, higher productivity, reduced operating costs, fewer geographical restrictions and the reduction of our carbon footprint, the risk in data privacy is a pressing challenge. 

Many industries and organizations are forced to move business data from secured hardwares to the cloud so that employees working remotely can easily access this information at the comforts of their home. Non-IT employees get administrator access and control to high level business data and information that are supposed to be secured. The unavailability of technology options to secure and manage user access and authentication and the actions of employees, may be both intentional and accidental, and can add to cloud management risks.

The Role of the Cybersecurity and IT Industry in Cloud Management

The arising limitations of remote work especially on cloud storage has opened an avenue for Cybersecurity and IT companies to step up in fortifying cloud management and security to effectively prevent data breach at home. But in order to effectively address cloud management challenges, having an adequate number of support teams and talents who can remotely set up and maintain VPN servers, those who know how to utilize Microsoft Windows Server Applications, and who can configure and update necessary active directory, DNS and DHCP records and databases. 

Since companies find themselves utilizing the cloud and working with a number of unexpected and possibly unvetted cloud providers; technology and IT companies must review and update their policies to look for any common challenges that need to be addressed. They also need to have a clear understanding of their role as cloud providers and how they can roll out enhancements to their service. One of the great advantages of the cloud is that service providers can continually update their support remotely. Ensuring any updates are done in a test or non-production environment that will help security and data privacy teams fully assess any risk before introducing the new features to their clients.

But as the demand for technology and IT support increases, there is also a relative surging need for cloud management specialists such as AWS and Azure DevOps Engineers, System and Cloud Administrators and Threat Intelligence Analysts. But because of the growing demand, this could result in a limited pool of on-shore talents. Yet every company is now sourcing these specialists because of the new remote work set up. With hiring limitations in place in this high-priced job market, there is a challenge to scout for the best people to do the job with the limited training period and face-to-face skill transfer. Companies need individuals to put on board without the obligation to teach them the twists and turns of the cybersecurity industry. To put it simply, companies need those who are already experts in the field. 

Infinit-O - Digital Forecast: Cloud Management Risks in Remote Work Era

The Solution

Given that most companies are experiencing an impact in their financial resources because of the crisis, they may be looking for options in delivering their services to the clients while ensuring that they get to save on operational costs. One alternative solution that may be beneficial for companies especially for SMBs is partnering with an outsourcing company like Infinit-O, who can give you access to a team of cloud management specialists. This will help you focus on your client’s satisfaction while your outsourcing partner builds you a dedicated team of System/Cloud Administrators, DevOps Engineers, and Solution Architects with proficient knowledge of various operating systems from Windows to Linux. These teams will help you improve your department’s productivity by ensuring faster response to alerts generated by monitoring systems, quick troubleshooting availability or performance issues on your systems and streamlined approach in providing technical support to your clients via different channels like your preferred ticket system or through  telephone. 

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize your full potential. We take pride in our >97% client retention rate founded on trust and open communication. Having an extensive and profound expertise in cloud management, we’re here to help you build a great cloud management team of experts for your unique needs with up to 70% operational cost savings. You will have access to world-class talent that will be meticulously sourced and screened through our A+ Recruitment process. As your business demands shift, so can your Infinit-O team. Guaranteed operational excellence thru collaborative Service Level Agreement, metrics-intensive performance, and open communication. We are ISO 27001 and 9001 certified and GDPR-compliant, so your company and client’s data are always safe with us. 

Let’s work together in building a Great Cloud Management Team consisting of:

  • Systems/Cloud Administrator
  • AWS and Azure DevOps Engineers
  • Windows and Linux Server Engineers
  • Office 365 Systems Administrators
  • DevOps Engineers
  • Solution Architects

With a great team and a partner that understands your unique business needs, you can achieve the goals and vision you have for your company.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

2 months ago No Comments Views

Cyberattacks as Digital Pandemic

The World Health Organization (WHO) did not only report the increasing number of cases on the COVID-19 pandemic but also a significant swell in the number of cyberattacks since the remote work transition, through email scams targeting the general public. Sometime in April 2020, about 450 active WHO email login credentials were leaked online along with others working on the novel coronavirus response. Although the leaked credentials did not entirely put the WHO systems at risk, the attack dampened an older extranet system, used by current and retired staff as well as WHO organization partners.

According to the Modern Bank Heist research, surveyed from 25 CIOS and major financial institutions, 80% of the firms have experienced more cyberattacks which results in an increase of 13% year-over-year. Overall, the pandemic has been connected to a 238% surge in cyberattacks against banks. But because the pandemic has forced everyone to depend on the digital medium, organizations and people are forced to adapt to the current situation and this has made everyone become digitally dependent to maintain normalcy with everyday life despite the risks.

Unfortunately, only 51% of technology professionals and leaders are saying that their cybersecurity teams are equipped to detect and respond to the rising digital pandemic and only 59% are saying that their cybersecurity team has the needed tools and resources at home to perform their job effectively. The proliferation of these attacks may eventually lead to business jeopardy. Luckily, most of these can be forestalled by sound cyber hygiene and training employees on information security to increase their digital vigilance. 

The Role of Technology and IT Companies

remote work, cybersecurity, pandemic, digital

In the wake of this crisis, IT companies can invest in robust email-filtering software, mandatory employee training regarding phishing emails and building a great cybersecurity team that they can outsource from trusted partners.  In addition, companies may want to consider whether they have proper network segmentation given the limited administrative access and credential protocols, which includes but not limited to multi-factor authentication and password management systems. To adhere to this demand, having an alliance with outsourcing partners can help the technology and IT industry to respond accordingly in the digital transformation era.

As cyberattacks continue to mount during this pandemic, many businesses and companies are scouting help from technology and IT companies. The demand for cybersecurity support is as high as the need for medical allies because the pandemic is not just on physical health but also digital health. Hence, there is a need for cybersecurity and IT specialists to address this dilemma. Therefore this industry has a big role to play.

Aside from having ample knowledge on these cyber attacks, the technology and IT industry should expect a surge of technical support needs from different companies as more and more businesses are in need of advanced IT consultancy. Rapid-response support services composed of certified IT professionals and threat analysts that are committed to building and implementing the most effective cybersecurity infrastructure for any businesses is equally important to have.

Partnership and Support

And since most if not all companies are now sourcing these skilled workers because of the new remote work set up, hiring limitations arise. There is a challenge to scout for the best people to do the job with the limited training opportunities and face-to-face skill transfer. Companies need individuals to put on board without the obligation to teach them the twists and turns of the IT industry. To put it simply, those who are already experts in the field. This is where outsourcing companies come in. 

Partnership with Infinit-O

Infinit-O’s aim is to create long lasting partnerships and endless opportunities for your institution while managing the sudden demand for technology and IT support. We render a strong understanding in cybersecurity and cloud management; all utilizing the latest technology to provide excellent value for our clients. We are also ISO 27001 and 9001 certified and GDPR-compliant, so your company and client’s data are safe

We can build you a great team of:

  1. Cybersecurity Specialist
  2. Threat Intelligence Analyst 
  3. System Administrator
  4. AWS and Azure DevOps Engineer
  5. IT Technical Assistant
  6. Information Technology Team
  7. IT Operation Analyst
  8. IT Operation Engineer

All the while ensuring Key Performance Indicators:

  • high level and timely resolution of IT support and services
  • great customer and client satisfaction rating

Key benefits of Infinit-O partnership:

  • Cost Reduction

Expect high quality & productivity with a 70% saving on operational costs.

  • Scalability

As your business demands shift, so can your Infinit-O team.

  • Access to Excellent Talent

Our world-class “A+ Recruiting” process attracts world-class talent.

  • Operational Excellence

Collaborative Service Level Agreement, metrics-intensive performance, and open communication.

  • Trusted Partnership

Have confidence with our >97% client retention rate.

Let’s work together in Building a Great Cybersecurity and Cloud Management Team who can duly respond with the expanding IT needs.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

2 months ago No Comments Views

The Remote Work Culture in the Lens of Cybersecurity

The COVID-19 pandemic catalyzed a shift in the workplace. Companies moved the ‘normal’ office setting to working from home in compliance with the physical distancing mandated by the government in an effort to limit the spread of the virus, at the same time maintaining business continuity in the four corners of the home. Most industries and businesses are first timers in this digital set up, where teams are to collaborate, operate and communicate virtually through the power of technology. Businesses are finding ways to stay afloat amidst the crisis – continuously serving their customers while ensuring the welfare of their employees.

The remote work is here to stay.

This transition is not just a temporary effort but a more stable and permanent change. A survey from a global research company, Gartner, gathered from 317 CFOs and business finance leaders found out that 74% plan to move their previously on-site workforce to permanent remote positions post-COVID-19. The main reason that business leaders have decided to make this permanent shift is the cost-saving benefit of remote work. This is mainly from on-site technology spend, as well as reduced costs in real estate savings.

Aside from operational benefits, employees also get to save from this set up. According to a study done by online recruitment platform FlexJobs, employees get to save as much as $4,000 a year from expenses such as commuting, office meals, and other miscellaneous expenses. These operational gains along with continued productivity and maintained staff wellbeing, leaves little reason for many businesses to move back to traditional working styles even after the pandemic ceases.

But despite these remote work benefits, there is a major roadblock that companies are trying to counter. As more organizations are relying on technology to enable work to happen seamlessly, cyber criminals are lurking to attack. And since no one perceived this crisis, the digital shift was not something business had prepared for in terms of cybersecurity. As a result, this has posed heightened cybersecurity and data privacy risks with the sudden increase of users. On top of it, not all equipment that is being used at home is fortified with the best cybersecurity applications and software because the declaration of the pandemic by the World Health Organization did not allow ample time for transition and readiness to happen smoothly.

cyber and data security

The Role of Technology and IT Companies in Digital Shift

This is where IT and cybersecurity companies come in. With the expanded demographics of users, there is a definite need for technical and IT support to respond to digital inquiries, cloud management teams such as treat specialists on securing client’s business and personal data and system administrators for cybersecurity. According to CSO Pandemic Impact Survey, 61% of IT and security respondents are concerned about the increasing cyber-attacks of their employees who are remotely working and 26% have experienced increase in volume, severity, and/or scope of cyber-attacks since mid-March. 

Hence, the technology and IT industry should quickly determine how they serve other industries through cybersecurity and data protection in the wake of these challenges. This includes identifying sources (Office 365, Box, Dropbox, Yammer, etc.), the type of sensitive data (CCPA, GDPR, PII, PCI, ITAR, PHI), and the risk and exposure involved. Having a clear understanding of the technology and IT industry’s role as cloud providers will roll out enhancements to their service. One of the great advantages of the cloud is service providers who can continually update their offerings without requiring maintenance on the recipient’s end. 

Back-up Support

With the increased demand for technology and IT support, there is also a relative escalated need for IT personnel. But the challenge that technology and IT companies is the limitations of the talent pool. Every company is now sourcing these skilled technology and IT experts because of the digital work shift. And because of the hiring limitations in a high-priced job market, there is a challenge in scouting for the best people to do the job with the limited training period and face-to-face skill transfer. This is where outsourcing companies come into play. They will give you access to IT Developers, Threat and Cybersecurity groups, Penetration Analyst, Penetration Tester and DevOps Engineers and build a great team for you.

At Infinit-O Global, we aim to create long lasting partnerships and endless opportunities for your institution while managing the sudden demand for technology and IT support. We render a strong understanding & experience in cybersecurity and cloud management; all utilizing the latest technology to provide excellent value for our clients. We are also ISO-certified and GDPR-compliant, so your company and client’s data are safe.

We can help create a great team of technology professionals that are composed but not limited to: 

  • Levels 1, 2, 3 Technical Support Representatives
  • IT Operation Analysts
  • IT Operation Engineers
  • Systems Administrators
  • Threat Intelligence Analysts 
  • AWS and Azure DevOps Engineers

We can help you with 98% of High Priority trouble tickets solved within a timeline, 100% IT back up support, 100% Bug free based on client specification and 90% Completion of task as per schedule all the while ensuring high quality & productivity with a 70% saving on operational costs. 

Let’s work together in Building a Great Cybersecurity and Cloud Management Team who can duly respond with the expanding IT needs.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

2 months ago No Comments Views

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