Month: June 2021

7 Common Pitfalls to Avoid When Implementing RCM

Are you making these common mistakes and pitfalls in implementing your RCM solution?

4 weeks ago No Comments Views

5 Challenges Small and Medium Healthcare Businesses Face

People in the medical industry often face these healthcare challenges. Luckily, we have just the solution to help you get through it, even during a pandemic.

4 weeks ago No Comments Views

6 Best Practices in Medical Billing and Collection

Poor medical billing and coding processes can lead to lost revenue for healthcare businesses. Follow these best practices to manage your cash flow efficiently.

1 month ago No Comments Views

Is Your Healthcare Data Safe When Outsourcing? 7 Things to Check

Are you confident that you have robust security protocols and policies? Here are the things you need to review to ensure data security when outsourcing.

1 month ago No Comments Views

Revenue Cycle Management in Healthcare: Top Trends and Figures

In the coming years, we should see improvements in RCM processes and workflows thanks to technologies like artificial intelligence, automation, and outsourcing.

1 month ago No Comments Views

The Contribution of Industry Experience to Small and Medium Businesses

Oftentimes, there’s no match for industry experience.

Lack of expertise in doing your business is detrimental because viable knowledge creates valuable strategies in ensuring growth. Although industry experience isn’t the be all and end all of a successful business, it is a great foundation in achieving your business goals. Although for small and medium businesses, learning the work around of the industry of their company can be challenging. A study shows that organizations lose 15% of their customer base due to lack of experience in handling their business.

That is why it is crucial to partner with experts that have a good track record in doing business. We listed 4 indisputable reasons on the value of industry experience through outsourcing:

  1. Industry Efficiency

There is no substitute for experience in outsourcing, so make sure that before choosing a partner, check for a proof of positive track record of industry & domain expertise, number of years they have been offering these services, and client partnership tenure and company reputation & success rates such as Net Promoter Score (NPS).

In line with this, they should also have the right expertise and knowledge when it comes to different types of industries in order to render services effectively. As an example, Medicare claims processing is something that can be difficult to build internally, but is the exact skill that an outsourcing provider specializing in medical billing excels at. This can result in significant increase in collections.

  1. Provides Range of Services and Talents

Another thing to factor in when choosing who to partner is its range of services it can support whether Healthcare, Finance and Accounting, Research and Data, Customer Service, Information Technology, and Back Office Support. It would be best if you go for a one-stop provider as this will save you from the trouble of working with different companies for different services. At the same time, dealing with one company enhances overall efficiency of your business.

Industry experienced outsourcing companies can also build you a dedicated team of highly-experienced professionals who can deliver quality results. You may want to look for one that houses talents with the skill and experience necessary to adapt the current technology you are using and be able to continuously improve on it. Usually, a great partner has A+ recruitment team and process who has access to world-class talent despite the competitive talent pool yet proving up to 70% operational cost savings.

  1. Well-Established Information Security

Information security is a must especially if you opt to outsource you services because you will share company data to a third-party provider. An outsourcing company who is an expert in the BPO field is always ISO certified and HIPAA compliant. ISO, also known as International Organization for Standardization, is the certification for any business to deliver a consistent level of quality to its customers by having well-defined and regularly checked processes. HIPAA, on the other hand, stands for Health Insurance Portability and Accountability Act, which develops standards and rules that protect the security and privacy of personal health information.

  1. Tech Forward

Keeping up with the fast-paced digital world can only be done through the use of top-notch technology. When selecting your outsourcing partner, see to it that they use the necessary software and a well-maintained infrastructure preferably with both back-up power and storage to secure the compiling and storing of patients’ data.

Additionally, you may opt for a provider that is technology-agnostic or one that has the flexibility to adapt to your organization’s current technology and enhance it further. Industry experienced companies can help enhance your current technology. This will ensure that your technology gets innovated in such a way that it solves the bigger picture problems while allowing your business to hit its goals.

Why high Net Promoter Score equates Operational Excellence

When looking for an outsourcing partner, another thing you must remember is to partner with one that has a High Net Promoter Score.

Net Promoter Score (NPS) helps businesses gauge the quality of the customer service offered by outsourcing companies. Organizations can use NPS to assess which outsourcing service is best to partner with because this score shows loyalty trends and growth revenue outputs.

In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention, making this a critical trait a BPO company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

Look for a trusted outsourcing company that can help you build a dedicated team that has:

  • Building great, high-performing teams
  • Access to talent through their A+ recruitment process
  • Cost saving of up to 70%
  • Adaptability in technological advancement
  • Operational excellence
  • Information and data security
  • Established Information Security
  • Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great teams for the following line of business:

Healthcare

Finance and Accounting

Research and Data

Customer Experience Support

Information Technology

Back Office Support

1 month ago No Comments Views

How to Leverage on Market Research to Reach Business Success

Business experts recommend routine market analysis because it is the cornerstone of a successful business. It gives you insights on your customer’s needs, demands, preferences, and overall market landscape.  And because customer’s behaviours change constantly, understanding your target market can only be done through market research. But major pain point is that conducting market research in the US is very expensive

Fortunately, conducting periodic market research through outsourcing and having your dedicated team yields to the following benefits which will eventually help you reach business success:

  1. Helps Create Customer-Centric Approach

Your customers are the core of business growth, therefore, understanding their needs is a must. This helps you gain a better perspective on their needs and wants wherein you can adjust your strategies and business models accordingly.

In addition, having an outsourced team has more leverage than in-house market researchers because they gather more impartial results. Unbiased data is crucial because it aims to create a customer-centric approach over favoring the demands of the board members or business owners.

  1. Helps Conceptualize Informed Decision Making

Knowing your customers is key in making informed decisions because you can base your plans on tangible data. This also helps you save time and money in the decision making process because there are less trials and errors since planning is data-driven. This opens the gates to business success and growth because you can create business strategies and offer new products and services to appease your customers making you a few steps ahead of your competitors. 

  1. Helps Boost Brand Image

Remember that customer’s perception is key to business stability. Their testimony about their experience with your business can make and break your company. Market researchers can help you know this vital information.These insights can give you leverage on creating better market positioning and adapt your image based on customer’s dynamics.

  1. Helps Providing Data to Analyze customer and Market Trends

A dedicated team of market researchers will not only gather said data but also they can help decision makers in your company analyze customer behaviours and market trends that you can use to create a strategic business plan to not only to get revenue but also to build brand image and eventually good relationship with your customers. These things are formula on achieving your business goals.

In-house vs. Outsourced Market Research Team 

In-house Market Researches

In-houseBenefit
Knowledged in products and serviceSince most company has its own process, terminologies and system, your in-house staff are well-verse with these internal know-hows
Luxury for constant assessmentYou can easily schedule a calendar of research projects and have real team assessment of the study results
Data securityNon-disclosure agreements are all well and good, but in-house team lessens risk of information leakage unlike when organisations share it with outside parties

Outsourced Market Researchers 

OutsourcedBenefit
Cost savingsOn the surface it may seem that in-house teams might be more affordable because you don’t need to pay a third party provider but keep in mind, however, in-house teams are often less efficient than an outside market research company. Meaning, the total cost savings may not be as significant in the end.In addition, an outsourced team can be more affordable (up to 70% cost-savings) especially if your partner has access to an affordable pool of experts.
Access to world class talentThe right partner devotes all extra effort to build a great team of experts within 30 days. Their A+ recruitment teams and process have access to world-class talents, making sure that they gather individuals with the right expertise and a knowledge base in market research.
Running Business 24X7Offshore outsourcing to a country with a different time zone, allows an advantage of 24×7 operations. Outsourcing partners can take over and continue work even after in-house employees go home. They can complete critical tasks and send it back for review the next morning.
With their years of experience  the outsourced team can easily adapt to your company’s internal processes and integrate strategic research design that best fits your unique needs.

Great Partner, Great team

Find the right outsourcing partner who has access to world-class market research talents through their A+ recruitment team and process who can ensure building a great, high-performing research team for you. The right partner provides a projected savings of up to 70% on operational costs, yet assuring your team’s efficiency and productivity. Lastly, look for an ISO 27001 and 9001 certified and GDPR-compliant outsourcing company, so your company and client’s data are always safe. 

Why high Net Promoter Score equates Operational Excellence

When looking for an outsourcing partner, another thing you must remember is to partner with one that has a High Net Promoter Score.

Net Promoter Score (NPS) helps businesses gauge the quality of the customer service offered by outsourcing companies. Organizations can use NPS to assess which outsourcing service is best to partner with because this score shows loyalty trends and growth revenue outputs.

In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention, making this a critical trait a BPO company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

Gains:

  • Building great, high-performing teams
  • Access to talent through their A+ recruitment process
  • Cost saving of up to 70%
  • Adaptability in technological advancement
  • Operational excellence
  • Information and data security
  • Established Information Security
  • Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

We can build you a great, high-performing R&D team:

  • Research Analyst
  • Account Research Specialist
  • Business Analyst
  • Database Maintenance Specialist
  • Product Ops Developer
  • Cybersecurity Specialist
  • Systems Integration Developer
  • Threat Intelligence Analyst
  • Threat Landscape Analyst
  • Systems Administrator
  • Other R&D Experts

Let’s work together to build a great Research and Data Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

2 months ago No Comments Views

Fortify Your Cybersecurity Team with the Right Partner

The challenges and limitations brought by the pandemic have led many businesses to shift to digital platforms and tools in their operations whether it’s to deliver services and products better or enable employees to work remotely. While this presents ample opportunities and possibilities for growth, companies especially small and medium-sized businesses (SMBs) should also be wary of the risks that may come with it, mainly the possibility of cybersecurity threats such as data and privacy breach.

Data breaches and cyber attacks can put SMBs in jeopardy. According to Verizon, an estimated 58% of SMBs have become a victim of cyber attacks and these have cost companies an average of over $2.2 million with half going to clean up costs and the rest due to business disruption.

Investing in a good cybersecurity team is one way to address and prevent this risk. However, this can be challenging especially to business owners who are not well-versed with the field and also because of the high costs of hiring specialists in-house. SMBs can instead choose to outsource their cybersecurity needs and enjoy the following advantages.

Cost Effectiveness

Build a team of cybersecurity experts for less the cost without worrying about compromising the quality of service with the right outsourcing partner. Get access to a pool of experienced talents and A+ recruitment process that can have you onboard your new team within 30 to 45 days and save you up to 70% on operational costs. Outsourcing also gives you the freedom to customize a solution that best fits your unique needs and of course, your budget.

In the long run, having an adept cybersecurity team will help you avoid cyber attacks and data breaches on your system that can be costly to fix and repair.

Industry Experience and Up-to-date Knowledge

A good outsourcing IT provider brings years of experience on the job and is knowledgeable on how to handle various cyber threats, malware, and the like that may infiltrate your system. Not only that, it is also updated on the newest trends and tools (e.g. Sysinternals Suite, Recuva, Virtual CloneDrive) in cybersecurity as well as the emerging issues in the field. 

With these combined, you are guaranteed that your cybersecurity team can detect and address cybersecurity vulnerabilities and gaps in your system, and prevent cyber attacks from happening.

Internal Information Security Measures

Some of the most common cybersecurity threats involve unauthorized access of sensitive data or information. With the help of your outsourced cybersecurity team, the occurrence of these threats can be mitigated through the implementation of strong security measures that reduce privacy breaches. These security measures can be extended to your company’s data and avoid most of the threats related to cybersecurity. 

Choose an outsourcing IT provider that offer comprehensive information security & data protection process and are  certified and compliant with ISO 27001:2013 and ISO 9001:2015, General Data Protection Regulation (GDPR), Philippine Data Privacy Act of 2012, and Health Insurance Portability and Accountability Act (HIPAA).

>60 Net Promoter Score

The right outsourcing partner has a Net Promoter Score of >60. This score helps businesses gauge the quality service the outsourcing company is offering. In a way, this represents the primary capabilities and expertise they provide to their clients through result-based surveys on how satisfied their clients are with the cybersecurity support services they are receiving from their outsourcing partner. It also showcases how well the outsourcing partner is performing in terms of cybersecurity and the client’s overall experience from their service.

A High Net Promoter Score results in a sense of security and peace of mind for the client from operation excellence and hitting Key Performance Indicators (KPIs) such as Mean Time to Resolve (team’s response to cyberattacks), Mean Time to Detect (how long it takes your team to become aware of cyberattacks) and overall team productivity.

Overall, the right outsourcing partner promises for the following:

  • Operational excellence
  • Build a great, high-performing cybersecurity support team specifically designed for your security needs
  • Operational cost savings of up to 70%
  • ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing Cybersecurity team of:

  • Cybersecurity Analyst
  • Threat Intelligence Specialist
  • Data Piracy Investigator
  • Systems/Cloud Administrator
  • AWS and Azure DevOps Engineer
  • IT Technical Assistant
  • Information Technology Team
  • IT Operation Analyst
  • IT Operation Engineer
  • Others

Let’s work together to build a great Cybersecurity Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

2 months ago No Comments Views

Vamp Up Your IT Support Team with Outsourcing

In today’s digital world, a valuable asset any company must have is a high-performing IT support team that can ensure all systems, networks, and other technical matters across the organization are running smoothly. Regardless of the industry, there is no better time to invest in a dedicated IT team than now where people are relying more on online services and transactions due to the restrictions brought by the pandemic.

Building an in-house IT support team is an option companies can consider, especially those that are of larger scale. However, for small and medium sized businesses, the cost and tedious process of hiring may be too taxing on resources. For this, outsourcing can serve as a great alternative with plenty of other benefits you can enjoy.

Value for money

Outsourcing your IT support team enables you to save as much as 70% on expenses compared to in-house hiring, but that’s just the tip of the iceberg. The right partner also gives you access to world-class talent, A+ recruitment process, cybersecurity and up-to-date software and other technology that is crucial to meet all your IT needs and maintain your network. In short, it gives you the best value for your money, which is great especially for small and medium businesses that may be running on a limited budget.

Expertise

A good outsourcing company can build you a great IT support team composed of trained and experienced specialists that will adapt to your line of business and provide the support you need, ensuring efficiency in work output. This saves you the time and resources of having to train people because your outsourced team can apply their expertise right away.

Moreover, you are also ensured that key metrics are achieved such as Mean Time to Recover (MTTR) in cases of system/technology downtime, resolution rates, response rates.

24/7 operations

With an outsourced IT support team, any problems and issues can be addressed right away because they can function 24/7, which eliminates the need to wait for regular working hours to start working on solutions. You can rely on your outsourcing partner to provide seamless troubleshooting procedure and guaranteed uptime that results in smooth operations all throughout. In case of economic or business crises, outsourcing also ensures an established business continuity plan that secures and protects your company. 

Security

The acceleration of the digital shift also gave way to increased threats and risks when it comes to data security. It is important to safeguard your digital assets and ensure adequate security compliance, so when looking for an outsourcing IT provider, choose one that is ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant. In turn, you will get comprehensive expertise on information security and data protection processes as well as measures to prevent any unauthorized access of client’s data at all times.

High Net Promoter Score (NPS)

Net promoter score helps businesses gauge the quality service the outsourcing company is offering. In a way, this represents the primary capabilities and expertise they provide to their clients through result-based surveys on how satisfied their clients are in providing IT support services. It also showcases how well the outsourcing partner is performing, how often they resolve technical and IT-related  issues, and if their clients are satisfied with the overall experience from their service. A High Net Promoter Score results in a sense of security and peace of mind for the client.

The right outsourcing partner promises for the following:

  • Operational excellence
  • Build a great, high-performing cybersecurity support team specifically designed for your security needs
  • Operational cost savings of up to 70%
  • 90% Mean Time to Detect (MTTD)
  • 90% Mean Time to Resolve (MTTR)
  • 95% Team productivity
  • ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing IT support team of:

  • IT Technical Assistant
  • Information Technology Team
  • IT Operation Analyst
  • IT Operation Engineer
  • Cybersecurity Analyst
  • Threat Intelligence Specialist
  • Data Piracy Investigator
  • Systems/Cloud Administrator
  • AWS and Azure DevOps Engineer
  • Others

Let’s work together to build a great IT support team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

Start Small, Exceed Expectations, Think Infinitely, Think Infinit-O

2 months ago No Comments Views

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