Customer Experience

Can I Afford to Offer 24-Hour Customer Service?

There seems to be more and more competition entering the marketplace all the time and across all types of industries. Part of the increase is the fact that technology has made it easier for people to get companies up and running in a relatively short amount of time. Competition is simply part of doing business so there is no need to worry about the fact that more people are entering the marketplace. But, you do need to find ways to stand out from the competition.

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What are My Options for Around-the-Clock Customer Service?

The internet has drastically changed the expectations customers have from businesses. The 24-hour availability of websites and mobile apps has led people to expect a company representative to also be available around-the-clock. Now that companies can easily reach anyone from all around the world, around-the-clock care is important so that people in various time zones can get the help they need. For small to medium businesses, the expense and logistics of making a department of employees available at all times make it seem like an impossible task. The good news is that you do have more than one option for providing around-the-clock customer service.

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Creating the Best Customer Experience through Outsourcing

Customer Experience: The New Business Battleground

As the year 2020 draws near, research predicts that customer experience will be more important than a product’s price and quality. It is how customers view and interact with your company’s brand and is now the primary source of sustainable competitive advantage. So, if you’re trying to find ways on improving your business edge, delivering a superior customer experience can help your company become distinctive and outpace the competition.

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Can I Get Tech Support without Hiring a Tech Department?

The number of business processes that can be done online is increasing at a rapid pace. The way entire industries are operated has been transformed by the transition to an online model. The medical industry is a prime example of how much technology can change things. You can now make appointments, send questions to your doctor, pay bills, look at test results, and get prescription refills all online. This is a huge difference from the days when all of your medical information was kept on paper in a file at the doctor’s office.

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10 Best Customer Support Apps for Small Businesses

Applications are becoming more and more integral in our daily lives with more customers preferring to communicate via an application instead of phone calls or visiting a website. This is why for any small business venture to succeed in providing products and services, it is now extremely critical for them to utilize applications. These support applications allow small businesses to provide optimal customer service as well as to reduce costs handling service inquiries. If you are a small business owner looking to provide the best customer service support possible, here are 10 very good customer support apps to consider using.  

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3 years ago No Comments Views

In-House vs Outsourced Social Media: Weighing the Pros and Cons

Infinit-O Outsourcing Social Media

Social media is a business tool necessity. Nowhere has customer service, marketing, industry monitoring and brand engagement become more streamlined and attainable than in the world of social media. And while social media or digital marketing is a more cost-effective option than traditional marketing, it requires more attention and constant effort. Manpower and operations are required to be on their toes 24/7 since social media channels move at a fast pace that a dedicated team is often necessary to keep it running efficiently.

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5 years ago No Comments Views

Customer Service Qualities Your People Should Have | Infinit Contact

Infinit-O Customer Service Outsourcing Contact Center Blog

Customer service, if done right, can help draw positive feedback from clients and significantly improve a company’s revenue. However, failure to meet satisfactory levels of customer service can easily upset consumers and may bring about disparaging word-of-mouth advertising that would damage business’ reputation. This is the reason why a satisfactory customer representative should be able to possess certain customer service qualities.

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