General Business

What is a Threat Intelligence Specialist and where to find them?

Since the rise of work from home set up, cyber threats and crimes have become large scale. This caused a devastation on the financial stability and security of businesses. As a result, the global cost of cyber crime is expected to reach $6 trillion annually by 2021, ​​according to cyber security management firm Cyber Observer.

With the rising need of Cyber & Threat Intelligence Specialists, there will be about 3.5 million unfilled cybersecurity jobs globally by 2021 that is affecting not only the large corporations but also small-and-medium sized, and startup businesses. And as we transition to cyberspace, more and more companies are hiring cybersecurity professionals. This causes shortage of talents and unfilled job positions. In addition, building these teams is costly because they belong to the high-ranged salary grade. Yet, the need for having them in an organization is a must.

Skills of Threat Intelligence Specialist ?

  • Analytical skill – analytical skills to identify data breaches or bad actors who are manipulating business operating systems
  • Technical skills – technology, mathematics, statistics, computer engineering, digital forensics or computer science
  • Communication skills – able to communicate effectively in layman’s so people in the organization can understand cyber & threat concerns
  • Organizational skills – identify new trends in cyber crime, plan risk mitigation efforts and perform meticulous data analysis and reporting

Where to build Cyber & Threat Intelligence Specialists Teams?

An right outsourcing who has:

  • Access to world-class talent – can pool the right people who has expertise in the cyberspace
  • A+ recruitment process – has an A+ recruitment team and process who can take use of the pool of talents to identify who suits the unique needs of your company
  • Speed in scaling teams – can scale your  Cyber & Threat Intelligence Specialists team fast yet effective. Usually a good speed in scaling can hire and onboard in just 30-45 days
  • Offers up to 70% operation cost saving – because of the access to world-class talent and effective A+ recruitment process, this can help you save up t0 70% on operation cost from hiring experts within or even below your overhead allocation without the need to spend on recruitment cost. The right outsourcing partner can give you the freedom to customize a solution that best fits your unique needs and of course, your budget.
  • Automation + digital worker integration – has an in-house automation system that is configured to perform a set of tasks in a specific order following a defined workflow using a number of softwares or bots
  • Internal Information Security Measures – Choose an outsourcing provider that offer comprehensive information security & data protection process and are  certified and compliant with ISO 27001:2013 and ISO 9001:2015, General Data Protection Regulation (GDPR), Philippine Data Privacy Act of 2012, and Health Insurance Portability and Accountability Act (HIPAA)

>60 Net Promoter Score

The right outsourcing partner has a Net Promoter Score of >60. This score helps businesses gauge the quality service the outsourcing company is offering. In a way, this represents the primary capabilities and expertise they provide to their clients through result-based surveys on how satisfied their clients are with the cybersecurity support services they are receiving from their outsourcing partner. It also showcases how well the outsourcing partner is performing in terms of cybersecurity and the client’s overall experience from their service.

A High Net Promoter Score results in a sense of security and peace of mind for the client from operation excellence and hitting Key Performance Indicators (KPIs) such as Mean Time to Resolve (team’s response to cyberattacks), Mean Time to Detect (how long it takes your team to become aware of cyberattacks) and overall team productivity.

Overall, the right outsourcing partner promises for the following:

  • Operational excellence
  • Build a great, high-performing cybersecurity support team specifically designed for your security needs
  • Operational cost savings of up to 70%
  • ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing Cybersecurity team of:

  • Threat Intelligence Specialist
  • Data Piracy Investigator
  • Systems/Cloud Administrator
  • AWS and Azure DevOps Engineer
  • IT Technical Assistant
  • Information Technology Team
  • IT Operation Analyst
  • IT Operation Engineer
  • Others

Let’s work together to build a great Cybersecurity Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

1 week ago No Comments Views

In-House Vs. Outsourced Medical Coding and Billing: What Are the Differences?

For medical practices, especially those that are small or medium scale, an effective revenue cycle management (RCM) is vital to ensure healthy cash flow and the overall success of the organization. Due to the complexities of billing and revenue collection in healthcare, business owners and health practitioners should definitely invest in their RCM teams to prevent costly errors and increase claims efficiency.

Two of the main processes involved in RCM are medical coding and billing. The roles of medical coders and billers often get interchanged, but their responsibilities are different. A coder is tasked to review medical documentation and assign them diagnosis and procedure codes to be used for reimbursement. On the other hand, a biller is in charge of arranging payments and submitting claims to insurance companies or other payers as well as following up on rejected claims and billing patients directly.

Depending on preference, budget, and business needs, one can choose to have these RCM functions done in-house or outsourced from a provider. Read on to find out what is better for your practice.

In-house

Building an in-house team of medical coders and billers is advantageous in terms of having direct and hands-on control over your RCM processes, which also gives you the chance to test out new methods that you perceive to be beneficial to your RCM and your organization in general anytime. Moreover, having an in-house team allows you to address billing-related problems and issues faced by your staff immediately since you are all technically in the same place. 

Establishing an in-house RCM team with expert medical coders and billers, trained staff, and a solid billing infrastructure is regarded to be a great investment for your organization in the long run. When you have this, all that is left for you to do is refine your operations to the best of its ability and you will have an effective RCM.

Of course, just like other things, there are also downsides to in-house RCM. For one, building a team can entail high costs, which can be a burden particularly for small organizations. Additional expenses for salary and benefits will occur for every new personnel in your team and you also have to spend for the necessary billing software and training for your staff. Given this, it will be challenging financial-wise to recruit more people, which means you are likely to have a limited number of personnel. In case of emergency, this can put you at risk of stalled operations.

Lastly, both medical coding and billing are time-consuming and tedious processes that can take the focus of your staff away from actual patient care, which can be detrimental to your operations and business. This is why outsourcing RCM has become more popular at present.

Outsourced

At first look, the most obvious benefit of outsourcing medical coding and billing is cost-cutting. According to a 2020 Black Book report, approximately 90% of hospitals have already outsourced or are planning to outsource their RCM functions to reduce overhead costs. By outsourcing, you’ll be able to save on recruitment and administrative expenses, which you can then allot to more revenue-generating activities.

You also save time in hiring, training, and managing coders and billers and give more attention to enhancing patient care and improving your practice when you opt to outsource. Moreover, the right partner will give you access to RCM professionals who have the industry experience and required skills to ensure that all your billing-related processes are handled properly to minimize errors and to ensure all payments are made on time.

While outsourcing can feel like you have lesser control over your processes, you can always request for comprehensive performance reports for more transparency in operations. Other drawbacks of outsourcing RCM include variable cost and hidden fees, which can be prevented by studying your contract thoroughly and talking with your service provider before you ink that partnership.

Outsourcing has always proven to be a beneficial strategy to improve business operations, especially in the healthcare industry. The key is to just find the right partner that can provide the following gains:

  • Operational excellence
  • Build a dedicated team healthcare team (i.e. RCM)
  • Operational savings of up to 70%
  • Access to world-class talent
  • A+ recruitment process
  • Industry experience
  • HIPAA and DPA-20212 compliance
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing RCM team composed of:

  • Medical Coders
  • Medical Billers
  • Patient Concierge
  • Clinical Abstractors
  • Patient Concierge
  • Medical Review Specialists
  • Care Navigators
  • Outbound/Inbound Collections
  • Other RCM Teams
  • Other Healthcare Support

Let’s work together to build a great RCM Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

2 weeks ago No Comments Views

Functions of an Outsourced ID Verification Team

In today’s digital world, the probability of identity theft, online fraud, and money laundering happening has gone higher, especially during the pandemic period. According to a report, 47 percent of Americans experienced financial identity theft in 2020, with losses costing $712.4 billion in total. This is why business owners have to take a step further and innovate when it comes to their identity verification processes.

Financial institutions and businesses can manage risk better by verifying the identity of new customers, and checking their history and previous behavior. Based on this, they can identify risk indicators, if there is any, that can threaten the organization and its existing customers, and will be able to act on it accordingly.

A dedicated team of ID verification specialists in your company can help with the following main functions:

Systematic KYC document review and customer verification

The process of identity verification involves Know Your Customer (KYC) standards, which are designed as protection for financial institutions (and their customers) against fraudulent and other suspicious activities.

Under this, ID verification specialists check and review customer identity and information based on the documentations they have submitted. Then, they assess the legitimacy of their source of funds and whether an individual has any risks (terrorist history, criminal activity, political exposure, or governmental sanctions) that can impact the organization negatively. Depending on the results, they decide on what necessary actions to take on accounts.

Customer monitoring

The work of an ID verification specialist is not limited to just checking documents and screening customers alone. To better manage and mitigate risks associated with high-risk customers, they also have to monitor and evaluate existing customers’ transactional behavior for any suspicious activity that may put the company at risk of fraud and take immediate preventive measures to mitigate this. 

Policy review

Lastly, ID verification specialists are responsible for observing compliance to KYC, Anti-Money Laundering (AML) requirements and other existing regulations. Aside from protecting the company and their customers, this also prevents the occurrence of non-compliance fines or future costs of retroactive compliance.

Outsourcing ID verification

When looking to add an ID verification team in your operations, consider the benefits of outsourcing. Aside from cost-cutting, you also get access to trained and experienced specialists and the necessary software and technology for the role, resulting in a more efficient verification process.

For the best results, it is important to team up with an outsourcing partner that makes your process, their process. Additionally, they ensure:

  • A great recruitment team
  • Operational excellence
  • Industry experience
  • Operational cost savings of up to 70%
  • Information and data security
  • >60 Net Promoter Score: Sense of security and peace of mind

High Net Promoter Score = Operational Excellence

When looking for an outsourcing partner, another thing you must remember is to partner with one that has a High Net Promoter Score. Net Promoter Score (NPS) helps businesses gauge the quality of the customer service offered by outsourcing companies. Organizations can use NPS to assess which outsourcing service is best to partner with because this score shows loyalty trends and growth revenue outputs.

In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention, making this a critical trait a BPO company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing Back Office support team:

  • ID Verification Specialist
  • Recruitment Specialist
  • Employee Relations Officer
  • HR Compensation & Benefit Specialist
  • HR Data Management Specialist
  • HR Employee Engagement Specialist
  • Payroll Specialist
  • Data Entry Specialist
  • Others

Let’s work together to build a great Back Office Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

3 weeks ago No Comments Views

How to Build Sales, Sales Enablement and Marketing Teams

Connecting with potential clients and buyers is an important aspect of any business. After all, these are the people that are likely to avail of your offerings and drive revenue to the company. In order to effectively sell your product/service to the public, you should have an excellent sales and marketing strategy in place.

What is sales and marketing?

Every organization has its own sales goals and the sales team is the one responsible for accomplishing these and assisting in the growth of the company. Their roles range from sales generation, customer acquisition, and creating relationships to retain customers.

Marketing, on the other hand, involves understanding your target market and competitors, and from there, creating an effective strategy to promote your product/service that will drive growth and profitability. It also encompasses generation of new leads and monitoring of the implementation of the marketing plan.

To assist these teams, companies can also choose to have sales enablement that will provide salespeople with resources, including best practices, knowledge, and tools, which will help them engage and eventually, secure potential buyers. 

Looking at it, building these three teams may seem challenging, not to mention costly, especially for small business owners with limited resources. This is where outsourcing comes in as a great alternative. When you outsource your sales, sales enablement, and/or marketing teams, you get the following advantages:

Expertise and experience

With industry trends constantly changing, it’s best to work with outsourced sales and marketing personnel because they have the adequate expertise and knowledge to come up with effective techniques and strategies to yield the best results for your company and achieve your revenue goals faster. Partnering with a reputable outsourcing provider can also give you an edge when it comes to years of experience in direct customer acquisition that you can use to your advantage.

Access to latest technology and tools

Sales and marketing are more than just acquiring customers and building a customer base. These also involve data analytics and research, among others, to fully get to know your potential market and craft the most effective strategy to engage them. The good thing is when you outsource your sales and marketing functions, you also get access to analytics platforms, data science and other relevant technology that you might need as well as the understanding on how to leverage these to your benefit.

Scalability and flexibility of services

More than just reducing overhead costs on hiring and training in-house sales and marketing personnel, outsourcing enables business owners to take control of their finances by allowing them to scale up or down on services depending on their needs. This maximizes the productivity and results of the team while you can cut most on your costs.

Why integrating automation solutions in the Sales, Sales Enablement and Marketing Teams is a smart move?

Automating important sales and marketing tasks can save countless hours, reducing errors and improving efficiency. It helps on the following workflows:

LEAD GENERATIONNURTURING EXISTING LEADSCLOSING SALES OPPORTUNITIESIMPROVE WORKFLOW FOR EXISTING CUSTOMERS
Instant acknowledgement of enquiries (chatbot)Set notifications for page visitsAutomated sales follow upsScheduled thank you emails
Automate live chatAuto-enrol contacts in certain content categories Notification alerts for sales opportunitiesAuto population of customer surveys & NPS feedback
Auto enrol contacts as blog subscribersAuto-assign leads to salespeople based on criteriasAuto set up of request appointments/meetingsRenewal reminders
Set up email sequences for eventsAutomate sending of SMS/text messagesReinvigorate stale opportunities Automated invoices
Automatically populate known dataSent follow ups to events and webinarsWorkflows to re-engage lapsed customers

Additionally, the right outsourcing partner can provide the following:

  • Access to talent through their A+ recruitment process
  • Cost savings of up to 70%
  • Adaptability in technological advancement
  • Established Information Security
  • Operational excellence
  • Information and data security
  • >60 Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

Our business solutions enable high performance and optimized operations for businesses of all sizes and stages. Infinit-O offers a broad range of outsourcing solutions, including healthcare; finance services; research, data and back office support; and customer experience.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

4 weeks ago No Comments Views

Why a Team of Research Data Analysts Is Important in the New Normal

Given the unpredictable business and economic landscapes nowadays brought by the pandemic, data analytics has become a winning aspect for any business in the new normal. According to a survey by McKinsey Global Institute, organizations that are data-driven are 19 times more likely to be profitable and 23 times more likely to acquire customers than those that are not. When it comes to effective decision-making and identifying consumer behavior especially in these changing times, data analytics is indeed valuable.

In order to optimize this process, you need a team of research data analysts at the helm. Research data analysts are mainly tasked to gather data from various sources and analyze them using statistical methods. They are also responsible when it comes to properly presenting the data gathered and their findings in a way that is easily understandable by company executives. Lastly, they provide expert recommendations and assistance to business owners based on their data findings.

Investing in research data analysts will definitely give additional value to any business. However, not all organizations have the personnel with the expertise and knowledge to take on this role as well as the resources to build an in-house team dedicated to data analytics. This is where outsourcing comes in as a great alternative. With the right outsourcing partner, you can enjoy the following benefits:

Cost-effectiveness

Outsourcing your research data analysts will help you save the costs and time of hiring in-house talents since your outsourcing provider will take care of the recruitment process, including onboarding and training the team as well as the resources and infrastructure necessary for the operation. Moreover, you can also scale up or down the services that you choose to outsource based on your budget and business needs.

Expertise and experience

In order to fully optimize data analytics for your business, it must be handled by professionals with the advanced skills and industry experience to manage what the task requires – from recording and analyzing data to the presentation of findings and everything in between. Through the right outsourcing partner, you will have access to a pool of research data analysts who are experts in what they do and can help you leverage on trends that can benefit your business.

Data security and compliance

A lot of new technology is involved in data analytics. Partnering with a trusted and reputable outsourcing provider will assure that your valuable data and other important assets are stored and managed with utmost security across all platforms. Your outsourced data analytics team will also ensure compliance with all regulations and requirements pertaining to data use and storage.

High Net Promoter Score = Operational Excellence

When looking for an outsourcing partner, another thing you must remember is to partner with one that has a High Net Promoter Score. Net Promoter Score (NPS) helps businesses gauge the quality of the customer service offered by outsourcing companies. Organizations can use NPS to assess which outsourcing service is best to partner with because this score shows loyalty trends and growth revenue outputs.

In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention, making this a critical trait a BPO company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

Moreover, a good outsourcing partner promises for the following:

  • Operational excellence
  • Build a great, high-performing R&D support team specifically designed for your security needs
  • Operational cost savings of up to 70%
  • ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing R&D team:

  • Research Data Analyst
  • Data Analyst
  • Research Analyst
  • Account Research Specialist
  • Business Analyst
  • Database Maintenance Specialist
  • Product Ops Developer
  • Cybersecurity Specialist
  • Systems Integration Developer
  • Threat Intelligence Analyst
  • Threat Landscape Analyst
  • Systems Administrator
  • Other R&D Experts

Let’s work together to build a great R&D Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

4 weeks ago No Comments Views

Why Digital Automation is the Next Big Thing in Outsourcing

When the pandemic hit, banks, insurance utilities and ecommerce sites had to run their operations through an unprecedented surge of client activities with a workforce who were staying at home with limited hardware and network bandwidth. 

But still, many failed to embrace digitization with urgency and how it is crucially needed. Because of this, it took awhile for many organizations to adapt in catering their clients primary affair of doing business digitally such as online banking, shopping and entertainment. But because of the implementation of lockdown and lessening work on site operational capacity, businesses are now forced to shift virtually.

It has also pushed companies to overhaul how they do business to become more agile and to appease their customers. HFS Research conducted a survey saying 60% of companies in this pandemic had  sped up their digital transformation and 70% have plans to redo their products and services to drive greater customer value.

As a result, the future of outsourcing is digital.

Outsourcing providers will increasingly use digital systems to provide their clients faster, better, smarter, and cheaper strategic solutions and services. Some functions currently performed by people will be automated.

Below are some reasons why digital automation outsourcing is the next big thing: 

Keeping up with global economic demands

Unlike traditional business process outsourcing, digital outsourcing means there is a team of experts that will create digital execution strategies, maintain and configure digital systems,  integrate across digital platforms, monitor outcomes and interpret data while basic functions are performed by computers rather than people.

Through this, your company can focus on core its competencies and handling business concerns while your outsourcing provider will ensure the digital economic demands are met. As businesses shift to online services and automation, you don’t have to overhaul our company’s system, instead allowing digital outsourcing to take over such requirements.

Integration of Robotic Process Automation (RPA)

RPA are software applications that carry out rule-based tasks performed by people in traditional outsourcing deals. A good example for this one is artificial intelligence (AI) where it is being used today to replace human interactions such as customer service with “chatbots” and research data analyst with human-like insights from analyzing patterns in data. These “bots” automate repetitive tasks.  In the future, AI may be able to provide services that are beyond human capabilities. 

Although further down the road, digital outsourcing can provide and maintain blockchains and digital ledgers to their clients.

Cost Effectiveness

These technologies offer savings by having a single system of network instead of having each company create their own digital sources and system. They can save on programming, testing, training and onboarding as they integrate automation because their digital outsourcers will introduce a tried and tested digital automation solution to their organization. This reduces transition cost which can be very costly if done internally.

Digital automation can also reduce human error. This means less error equals less wasted resources.

Digital automation outsourcing is a reality companies should not ignore because the right digital outsourcing partner can help in:

Increasing Productivity. As an organization’s technology demands grow, productivity becomes a bigger concern

Ensuring High Availability. Companies are continually more reliant on their computers

And in the long run it is more cost effective.

But make sure to find the right partner who can provide you with the following gains:

  • Collaborative partnership
  • Extended and expanded Automation Team
  • Help you with: Access, Configuration, Enable, Implement digital automation
  • Has automation tools that can help their business grow and scale
  • Cost savings of up to 70%
  • Adaptability in technological advancement
  • Established Information Security
  • Operational excellence
  • Information and data security
  • >60 Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

Our business solutions enable high performance and optimized operations for businesses of all sizes and stages. Infinit-O offers a broad range of outsourcing solutions, including healthcare; finance services; research, datta and back office support; and customer experience.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

1 month ago No Comments Views

Why a Team of Omnichannel Support a Must for Your Company

Through Omnichannel support, brands can reach customers at every stage of the buying experience and provide relevant customer support across all channels. To put it simply it is a holistic approach to ensure that your customers are well-taken care of and are satisfied with service they receive.

Note that according to a research by Entrepreneur, 80 percent of businesses believe they provide excellent customer service but only 8 percent of customers agree.

That is why having an omnichannel team in your organization is relevant to your business’ success. Although one of the biggest hurdles with this is finding the right people and ensuring that even if you’re adding a new set of team it will not affect the allocation in your operational cost. Lastly, it is crucial that you have the proper set of knowledge and experience in an omnichannel system.

One best way to overcome said challenges is through outsourcing this team with the right partner who has:

  • Access to world-class talent
  • Offers operational cost savings up to 70%
  • Has operational excellence

If you find a partner that can provide these strategic solutions, you will learn these 3 reasons why they are a must for your company :

  1. Holistic customer experience

Omni means “in all ways and places”. Having an omnichannel team allows you to be one step ahead in making sure that in every aspect of their buying experience you care for their needs. You can give them access to multiple easy options to reach out to your brand at any time of the day, handle queries and resolve issues on-time. 

A research conducted by Gladly states that 80% of customers will recommend a company after a great customer experience and 40% satisfied customers will share their story on social media which is now considered as good marketing. In turn, this will boost customer retention rates and bring more revenue to your business.

  1. Personalized customer service

A recent study by Forbes reveals that 90% of customers find that messages from companies are “annoying” and are not personally relevant. In the same study, 67% of Millennials and Gen Zers stated that they expect companies to always be personalized. 

This data simply shows that personalized customer experience is a necessity. With a structured omnichannel team in place, serving human connection is more feasible because there is a dedicated team with the main priority to address unique and individual concerns of their customers.

  1. Cost effective and capital efficient

This is by far the most important reason for having omnichannel support in your organization.  Aberdeen Group states that consistent service quality across multiple channels retain 89% of their customers, whereas companies that do not provide a consistent quality are only able to retain 33%.

Having said that, it generates ROI more effectively than traditional customer service. It is also cost effective because instead of hiring support teams in different channels, you have experts that can handle multiple concerns and modes of communication with the customers.

Omnichannel customer service is the solution for forward-thinking businesses. But it is important to find an outsourcing partner to build a team with. Make sure that your potential outsourcing company has:

  • Access to world-class talent
  • A+ recruitment process who can build a team in just 30-45 days
  • Net Promoter Score of >60

An outsourcing partner with a High Net Promoter Score (of at least 60%). Net promoter score helps businesses gauge the quality of the customer service offered by outsourcing companies. In a way, this represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention. It also showcases how well the outsourcing partner is performing, how often they resolve issues, and if their clients are satisfied with their experience. A High Net Promoter Score results in a sense of security and peace of mind in terms of client satisfaction and quality business operations.

All these qualities and more can be found with the right outsourcing partner who can provide a customized, high quality social media management into your business solutions and promise the following:

  • Operational excellence
  • Build a great social media team specifically designed for your unique CX support needs
  • Operational cost savings of up to 70%
  • 90% customer satisfaction
  • 95% response rate in social media platforms
  • Increase customer and brand loyalty
  • ISO 27001 and 9001 certified and GDPR, HIPAA, and DPA2012-compliance
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing CX team:

  • Social Media Managers 
  • Online Community Managers
  • Customer Care Representatives (Omni-channel)
  • Chat / Email Support Representatives
  • Technical Support Representatives
  • Market Research Analysts
  • Others

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

1 month ago No Comments Views

Where to Find Claims Processing Experts

For healthcare providers, managing complex interactions with medical insurance companies can sometimes take away the focus on providing excellent patient experience. This is why having experts handle these kinds of transactions is important not only to ensure efficiency in operations but to prevent common errors and noncompliance to regulations.

Claims processing in particular is a tedious and complicated task that involves reviewing claim submissions, obtaining and verifying information, corresponding with insurance agents and beneficiaries, and processing claim payments. With their knowledge and expertise, claim processors can manage these responsibilities well, eliminate backlogs and tighten turnaround times.

One of the best ways to have them in your team is through outsourcing. A dedicated outsourced team of claims processing experts who have an intimate experience with revenue cycle management will create customized solutions for your company and adapt to your processes while improving them when they can. When you outsource your claims processing experts, you can also enjoy the following benefits:

Streamlined and more efficient claims processing

Adding an outsourced claims processing team in your operations means you have a dedicated set of people that can help you handle a high volume of transactions and reduce processing time with the use of automated and streamlined processes. In turn, this maximizes your team’s output and the rest of your staff can focus on delivering the best care to your patients and other tasks that can help in the improvement of your company.

Improved patient satisfaction

Outsourcing providers have the experience, expertise and resources when it comes to managing challenges that come with claims processing and you can use these to your advantage to improve your customer service. With an outsourced team devoted to handling claims processing, turnaround time will be faster and claims are handled with greater accuracy. Each client will also be given closer attention regarding their concerns and queries by your claim processors – all of these resulting in greater patient satisfaction.

Lowered operations costs

By outsourcing your claims processors, you are able to cut the expenses that come with hiring in-house talent including benefits, salary, and training without compromising the quality of service. There’s also no need to invest in the necessary technology and infrastructure for the role since the right outsourcing provider has the resources and tools to help streamline and automate the claims processes.

When looking for a trusted outsourcing company, partner with the one that can help you build a dedicated claims processing team that has:

  • Access to world-class talent
  • A+ recruitment process that can hire and on-board new teams within 30-45 days
  • A high Net Promoter Score of at least 60

Net Promoter Score (NPS) helps businesses gauge the quality of the customer service offered by outsourcing companies. Organisations can use NPS to assess which outsourcing service is best to partner with because this score shows loyalty trends and growth revenue outputs.

In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention, making this a critical trait an outsourcing company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

The right partner will guarantee you:

  • Operational excellence
  • A dedicated team of RCM experts
  • Operational cost savings of up to 70%
  • 95% coding, billing and documentation accuracy
  • 90% ROI in correct claims processing
  • Improved denial management rate
  • ISO 27001 and 9001 certified, GDPR, HIPAA compliant
  • Net Promoter Score >60: Sense of security and peace of mind

Partnership with Infinit-O
Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing RCM team composed of:

  • Claims Processors
  • Medical Coders
  • Medical Billers
  • Patient Concierge
  • Clinical Abstractors
  • Patient Concierge
  • Medical Review Specialists
  • Care Navigators
  • Outbound/Inbound Collections
  • Other RCM Teams
  • Other Healthcare Support

Let’s work together to build a great RCM Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

1 month ago No Comments Views

Why It Is Best to Outsource a Team of Payroll Specialists

When it comes to running a business, maintaining a positive morale in the workplace is important for employee satisfaction and retention – two key performance indicators for business success. One of the ways to build trust among employees and keep them motivated to work is completing payroll in a consistent and timely manner, which can be done with a dedicated team of payroll specialists.

Not all companies have the capacity and resources to build an in-house payroll team. Most of the time, these crucial yet time-consuming tasks are delegated to the human resource (HR) department. Although this set-up is viable, it also has its own downsides like taking away the focus of HR personnel from their core tasks.

Businesses regardless of their size and scale can explore outsourcing to ensure that their payroll processes are properly managed. According to a news article in the Journal of Accountancy, 47 percent of U.S. and Canadian companies choose to outsource their payroll team and it’s all for good reasons. More than just cost-savings, it can give you:

More time to focus on business growth

As aforementioned, processing payroll is a task that can take up a lot of your personnel’s time because it involves a handful of steps and most of these require a high level of attention to detail. From calculating payroll amounts and generating reports to remitting taxes and returns and distributing paychecks, it can quickly drain your human resources.

By outsourcing payroll specialists, you are taking these tasks off your staff’s already full plate so they can focus more on core business activities that can drive performance and growth, and put your business forward.

Compliance to regulations and standards

Partnering with the right outsourcing provider for your payroll team will help you stay compliant to everchanging tax regulations and avoid paying costly penalties due to late or incorrect filings and payments. According to the IRS, 40 percent of small businesses incur an average of $845 each year in penalties because of these.

Your outsourced payroll specialists have the responsibility to make sure that your payments and filings are accomplished in time and error-free. They also stay up-to-date with the latest regulation changes that could affect payroll.

Access to expert talent

One great advantage of outsourcing a payroll team is working with highly trained professionals who have the skills and industry experience to administer all aspects of your payroll needs, and ensuring compliance and high quality service. They bring with them expert knowledge about tax regulations, withholding rates, government forms, comprehensive payroll reporting and other important concepts in payroll processing that business owners and other staff may not readily know of.

Now that you are aware of the many benefits you can enjoy if you outsource your payroll team, it’s also important to note some common concerns about it such as security and privacy issues, and lack of service quality or timely reporting. To prevent these problems, choose the right outsourcing partner that is ISO 27001 and 9001 certified and GDPR, and DPA2012-compliant, which will ensure data protection and omit security breaches. Moreover, partner with a trusted and reputed outsourcing provider with a >60 Net Promoter Score.

Net Promoter Score (NPS) helps businesses gauge the quality of the customer service offered by outsourcing companies. Organizations can use NPS to assess which BPO is best to partner with because this score shows loyalty trends and growth revenue outputs. In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy, and this results in customer loyalty and retention, making a high NPS a critical trait any outsourcing company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

Team up with a solutions partner that makes your process, their process. The right outsourcing partner ensure:

  • Operational excellence
  • Having a great back office team
  • Industry experience
  • Operational cost savings of up to 70%
  • Information and data security
  • >60 Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O
Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing Payroll and other back office teams:

  • HR Compensation & Benefit Specialist
  • HR Data Management Specialist
  • HR Employee Engagement Specialist
  • Employee Relations Officer
  • Recruitment Specialist
  • Payroll Specialist
  • Data Entry Specialist
  • Others

Let’s work together to build a great HR Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

1 month ago No Comments Views

3 Reasons Why You Should Choose an Outsourcing Partner with a Business Continuity Plan

Thinking of outsourcing some of your business processes? Before you land a company that fits well with your organization’s needs and vision, there are many factors to consider. Industry experience, expertise, cost efficiency, and compliance are just some on the top of the list, but the pandemic situation also highlighted the value of having a well laid out business continuity plan for outsourcing providers.

In its simplest form, a business continuity plan (BCP) is a structured response that contains all vital information an organization needs to restore and maintain critical business functions during an emergency or crisis. Unlike disaster recovery that mainly focuses on the recovery of data, hardware, and other IT assets after a disruption occurs, BCP takes account of all measures to ensure that operations continue even during a disaster.

To put the importance of having a BCP in perspective, just an hour of downtime can cost businesses anywhere from $10,000 to $5 million depending on their size. More than that, it can also result in negative brand reputation especially among consumers, and loss of business opportunities.

Partnering with an outsourcing company that has a good BCP in place can ensure you of the following:

Preparedness for crisis

Entrusting part of your business processes to an external provider will always have its risks, but choosing one that has a BCP can undoubtedly give you more peace of mind since you are assured that they are ready in case a disaster happens. Whether it’s a data breach, a fire in the office or a global pandemic, your outsourcing partner knows its plan of action to minimize adverse impacts to their operations and clients.

Having a BCP should give outsourcing providers an idea on what areas to improve on, and the technologies and procedures to look into to better their disaster response for future reference.

Shortened period of disruption

As mentioned above, downtime caused by disruptions can be detrimental to any business, which is why your outsourcing partner should be able to make quick yet intelligent decisions based on their BCP to avoid delay in restoring operations and risking their clients.

For instance, at the onset of the COVID-19 pandemic in the Philippines, quarantine restrictions prevented employees from reporting to the office. An outsourcing company that is unprepared for this kind of scenario would have their operations severely compromised, but one that has an organized and structured plan would be able to know what procedures to take to make sure their employees are able to continue doing their jobs at the safety of their homes and with adequate assistance.

Excellent risk management

Risk assessment is a big part of a BCP — in fact, this is where it all begins. An outsourcing company with a BCP has identified the various risks it can possibly encounter as well as the consequences these can entail for them and their clients. Doing this helps them prioritize, mitigate and manage risk factors, which ultimately contributes to better resilience to disruptive events should they happen in the future.

Client’s Peace of Mind

Having a well-established BCP gives you peace of mind because  you can be confident that they can keep your business running despite any potential disruption in the market. Great BPO partners have access to the right:

  1. People – world-class talent
  2. Process – business continuity plans
  3. Technology – updated technology
  4. Security – well-established information security

On top of having a BCP, choose an outsourcing partner that also has:

  • Access to talent through their A+ recruitment process
  • Cost savings of up to 70%
  • Adaptability in technological advancement
  • Established Information Security
  • Operational excellence
  • Information and data security
  • >60 Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

In Infinit-O, we understand that our clients require a business partner that can deliver consistently in different adverse scenarios. That is why it is important that we have a plan in place to move things in order for us to deliver our commitment.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

1 month ago No Comments Views

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