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What is a Threat Intelligence Specialist and where to find them?

Since the rise of work from home set up, cyber threats and crimes have become large scale. This caused a devastation on the financial stability and security of businesses. As a result, the global cost of cyber crime is expected to reach $6 trillion annually by 2021, ​​according to cyber security management firm Cyber Observer.

With the rising need of Cyber & Threat Intelligence Specialists, there will be about 3.5 million unfilled cybersecurity jobs globally by 2021 that is affecting not only the large corporations but also small-and-medium sized, and startup businesses. And as we transition to cyberspace, more and more companies are hiring cybersecurity professionals. This causes shortage of talents and unfilled job positions. In addition, building these teams is costly because they belong to the high-ranged salary grade. Yet, the need for having them in an organization is a must.

Skills of Threat Intelligence Specialist ?

  • Analytical skill – analytical skills to identify data breaches or bad actors who are manipulating business operating systems
  • Technical skills – technology, mathematics, statistics, computer engineering, digital forensics or computer science
  • Communication skills – able to communicate effectively in layman’s so people in the organization can understand cyber & threat concerns
  • Organizational skills – identify new trends in cyber crime, plan risk mitigation efforts and perform meticulous data analysis and reporting

Where to build Cyber & Threat Intelligence Specialists Teams?

An right outsourcing who has:

  • Access to world-class talent – can pool the right people who has expertise in the cyberspace
  • A+ recruitment process – has an A+ recruitment team and process who can take use of the pool of talents to identify who suits the unique needs of your company
  • Speed in scaling teams – can scale your  Cyber & Threat Intelligence Specialists team fast yet effective. Usually a good speed in scaling can hire and onboard in just 30-45 days
  • Offers up to 70% operation cost saving – because of the access to world-class talent and effective A+ recruitment process, this can help you save up t0 70% on operation cost from hiring experts within or even below your overhead allocation without the need to spend on recruitment cost. The right outsourcing partner can give you the freedom to customize a solution that best fits your unique needs and of course, your budget.
  • Automation + digital worker integration – has an in-house automation system that is configured to perform a set of tasks in a specific order following a defined workflow using a number of softwares or bots
  • Internal Information Security Measures – Choose an outsourcing provider that offer comprehensive information security & data protection process and are  certified and compliant with ISO 27001:2013 and ISO 9001:2015, General Data Protection Regulation (GDPR), Philippine Data Privacy Act of 2012, and Health Insurance Portability and Accountability Act (HIPAA)

>60 Net Promoter Score

The right outsourcing partner has a Net Promoter Score of >60. This score helps businesses gauge the quality service the outsourcing company is offering. In a way, this represents the primary capabilities and expertise they provide to their clients through result-based surveys on how satisfied their clients are with the cybersecurity support services they are receiving from their outsourcing partner. It also showcases how well the outsourcing partner is performing in terms of cybersecurity and the client’s overall experience from their service.

A High Net Promoter Score results in a sense of security and peace of mind for the client from operation excellence and hitting Key Performance Indicators (KPIs) such as Mean Time to Resolve (team’s response to cyberattacks), Mean Time to Detect (how long it takes your team to become aware of cyberattacks) and overall team productivity.

Overall, the right outsourcing partner promises for the following:

  • Operational excellence
  • Build a great, high-performing cybersecurity support team specifically designed for your security needs
  • Operational cost savings of up to 70%
  • ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing Cybersecurity team of:

  • Threat Intelligence Specialist
  • Data Piracy Investigator
  • Systems/Cloud Administrator
  • AWS and Azure DevOps Engineer
  • IT Technical Assistant
  • Information Technology Team
  • IT Operation Analyst
  • IT Operation Engineer
  • Others

Let’s work together to build a great Cybersecurity Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

1 week ago

Infinit Automate Suite, 3 Useful Facts You Need to Know

Digital automation infuses artificial intelligence on business operations which uses digital workers that act as virtual employees to emulate the skill sets of human workers and business functions. This involves a scalable team of robotic and automated solutions that combine artificial intelligence (AI), machine learning, and Robotic Process Automation (RPA).

At Infinit-O, we understand the need to incorporate digitization and integration of technology in business processes with minimal human input. Normally it’s part of any strategy as the world is evolving coupled with the acceleration of COVID-19 pandemic that pushed companies to digitize their business processes.

This can help identify which processes are repeatable which in return can minimize tasks for employees to focus more on value added work. Digital workers such as bots, software automation, robotic process automation will instead perform these repetitive tasks to help your teams focus more on  critical work that needs judgement and creativity.

Why automation is important for SMBs

Key benefits:

  • Increase productivity especially tasks that has specific input and outcome
  • Digital workers can run 24/7, no medical leaves, no burn outs, so operations can continue day in and day out
  • Cost effective and more efficient

Challenges for SMBs on integrating digital automation

  • Capability 

To develop automation solutions, you require an internal automation team which are highly skilled to different elements to create and develop software. Most SMBs lack capability without the help of software engineers, programers and developers. 

  • Cost

 Big automation companies charge a huge sum for license fee and hiring people that can build automation software from scratch 

Infinit AutomateSM Suite, 3 Useful Facts You Need to Know

  1. We specifically designed our Intelligent Automation Solution so companies such as SMBs who:
  • Do not have an inhouse team with the skills or time to discover, design, implement, maintain and optimize the solution moving forward
  • Have specific strict security requirements with data involved in the processes 
  • Want a one stop partner for who can provide a hybrid solution of technology and people along the journey as AI takes time to be fully optimized
  1. We are your Automation Partner because we can be with you in your automation journey by optimizing your business processes and implementing intelligent automation end-to-end.
  1. We configure our Digital Workers to be responsible for completing entire processes, ensuring they perform the tasks and make decisions as well (if not better!) than human workers.

They can perform:

  • Login to applications
  • Create, update or delete to databases or APIs
  • Perform calculations or implement rules
  • Extract data from documents and voice files
  • Extract information from messages and websites
  • Among other things

Impact of Automation (ROI)

  • Reliability – Time is saved because digital workers work 24/7
  • Greater flexibility – Headcount you don’t have to hire
  • Greater work output quality – Workforce can focus on more value added tasks
  • Accelerated transformation – offer fastrack and broader digital transformation
  • Major cost savings – more economical than manual labor

At Infinit-O, our goal is to build great teams, enabled with great technology, and with Infinit AutomateSM Suite we can help you automate a variety of processes essential to your business. We can:

  • Create software module
  • Enable and launching for the company
  • Maintenance (ensure troubleshooting, operation)
  • Continuous process improvement for digital transformation
  • Help building great teams as well as great digital workers

Gains with Infinit-O:

  • A great high-performing teams with digital workers
  • Operational excellence
  • Industry experience
  • Operational cost savings of up to 70%
  • Information and data security
  • NPS >60

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

2 weeks ago

In-House Vs. Outsourced Medical Coding and Billing: What Are the Differences?

For medical practices, especially those that are small or medium scale, an effective revenue cycle management (RCM) is vital to ensure healthy cash flow and the overall success of the organization. Due to the complexities of billing and revenue collection in healthcare, business owners and health practitioners should definitely invest in their RCM teams to prevent costly errors and increase claims efficiency.

Two of the main processes involved in RCM are medical coding and billing. The roles of medical coders and billers often get interchanged, but their responsibilities are different. A coder is tasked to review medical documentation and assign them diagnosis and procedure codes to be used for reimbursement. On the other hand, a biller is in charge of arranging payments and submitting claims to insurance companies or other payers as well as following up on rejected claims and billing patients directly.

Depending on preference, budget, and business needs, one can choose to have these RCM functions done in-house or outsourced from a provider. Read on to find out what is better for your practice.

In-house

Building an in-house team of medical coders and billers is advantageous in terms of having direct and hands-on control over your RCM processes, which also gives you the chance to test out new methods that you perceive to be beneficial to your RCM and your organization in general anytime. Moreover, having an in-house team allows you to address billing-related problems and issues faced by your staff immediately since you are all technically in the same place. 

Establishing an in-house RCM team with expert medical coders and billers, trained staff, and a solid billing infrastructure is regarded to be a great investment for your organization in the long run. When you have this, all that is left for you to do is refine your operations to the best of its ability and you will have an effective RCM.

Of course, just like other things, there are also downsides to in-house RCM. For one, building a team can entail high costs, which can be a burden particularly for small organizations. Additional expenses for salary and benefits will occur for every new personnel in your team and you also have to spend for the necessary billing software and training for your staff. Given this, it will be challenging financial-wise to recruit more people, which means you are likely to have a limited number of personnel. In case of emergency, this can put you at risk of stalled operations.

Lastly, both medical coding and billing are time-consuming and tedious processes that can take the focus of your staff away from actual patient care, which can be detrimental to your operations and business. This is why outsourcing RCM has become more popular at present.

Outsourced

At first look, the most obvious benefit of outsourcing medical coding and billing is cost-cutting. According to a 2020 Black Book report, approximately 90% of hospitals have already outsourced or are planning to outsource their RCM functions to reduce overhead costs. By outsourcing, you’ll be able to save on recruitment and administrative expenses, which you can then allot to more revenue-generating activities.

You also save time in hiring, training, and managing coders and billers and give more attention to enhancing patient care and improving your practice when you opt to outsource. Moreover, the right partner will give you access to RCM professionals who have the industry experience and required skills to ensure that all your billing-related processes are handled properly to minimize errors and to ensure all payments are made on time.

While outsourcing can feel like you have lesser control over your processes, you can always request for comprehensive performance reports for more transparency in operations. Other drawbacks of outsourcing RCM include variable cost and hidden fees, which can be prevented by studying your contract thoroughly and talking with your service provider before you ink that partnership.

Outsourcing has always proven to be a beneficial strategy to improve business operations, especially in the healthcare industry. The key is to just find the right partner that can provide the following gains:

  • Operational excellence
  • Build a dedicated team healthcare team (i.e. RCM)
  • Operational savings of up to 70%
  • Access to world-class talent
  • A+ recruitment process
  • Industry experience
  • HIPAA and DPA-20212 compliance
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing RCM team composed of:

  • Medical Coders
  • Medical Billers
  • Patient Concierge
  • Clinical Abstractors
  • Patient Concierge
  • Medical Review Specialists
  • Care Navigators
  • Outbound/Inbound Collections
  • Other RCM Teams
  • Other Healthcare Support

Let’s work together to build a great RCM Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

2 weeks ago

Functions of an Outsourced ID Verification Team

In today’s digital world, the probability of identity theft, online fraud, and money laundering happening has gone higher, especially during the pandemic period. According to a report, 47 percent of Americans experienced financial identity theft in 2020, with losses costing $712.4 billion in total. This is why business owners have to take a step further and innovate when it comes to their identity verification processes.

Financial institutions and businesses can manage risk better by verifying the identity of new customers, and checking their history and previous behavior. Based on this, they can identify risk indicators, if there is any, that can threaten the organization and its existing customers, and will be able to act on it accordingly.

A dedicated team of ID verification specialists in your company can help with the following main functions:

Systematic KYC document review and customer verification

The process of identity verification involves Know Your Customer (KYC) standards, which are designed as protection for financial institutions (and their customers) against fraudulent and other suspicious activities.

Under this, ID verification specialists check and review customer identity and information based on the documentations they have submitted. Then, they assess the legitimacy of their source of funds and whether an individual has any risks (terrorist history, criminal activity, political exposure, or governmental sanctions) that can impact the organization negatively. Depending on the results, they decide on what necessary actions to take on accounts.

Customer monitoring

The work of an ID verification specialist is not limited to just checking documents and screening customers alone. To better manage and mitigate risks associated with high-risk customers, they also have to monitor and evaluate existing customers’ transactional behavior for any suspicious activity that may put the company at risk of fraud and take immediate preventive measures to mitigate this. 

Policy review

Lastly, ID verification specialists are responsible for observing compliance to KYC, Anti-Money Laundering (AML) requirements and other existing regulations. Aside from protecting the company and their customers, this also prevents the occurrence of non-compliance fines or future costs of retroactive compliance.

Outsourcing ID verification

When looking to add an ID verification team in your operations, consider the benefits of outsourcing. Aside from cost-cutting, you also get access to trained and experienced specialists and the necessary software and technology for the role, resulting in a more efficient verification process.

For the best results, it is important to team up with an outsourcing partner that makes your process, their process. Additionally, they ensure:

  • A great recruitment team
  • Operational excellence
  • Industry experience
  • Operational cost savings of up to 70%
  • Information and data security
  • >60 Net Promoter Score: Sense of security and peace of mind

High Net Promoter Score = Operational Excellence

When looking for an outsourcing partner, another thing you must remember is to partner with one that has a High Net Promoter Score. Net Promoter Score (NPS) helps businesses gauge the quality of the customer service offered by outsourcing companies. Organizations can use NPS to assess which outsourcing service is best to partner with because this score shows loyalty trends and growth revenue outputs.

In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention, making this a critical trait a BPO company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing Back Office support team:

  • ID Verification Specialist
  • Recruitment Specialist
  • Employee Relations Officer
  • HR Compensation & Benefit Specialist
  • HR Data Management Specialist
  • HR Employee Engagement Specialist
  • Payroll Specialist
  • Data Entry Specialist
  • Others

Let’s work together to build a great Back Office Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

3 weeks ago

How to Build Sales, Sales Enablement and Marketing Teams

Connecting with potential clients and buyers is an important aspect of any business. After all, these are the people that are likely to avail of your offerings and drive revenue to the company. In order to effectively sell your product/service to the public, you should have an excellent sales and marketing strategy in place.

What is sales and marketing?

Every organization has its own sales goals and the sales team is the one responsible for accomplishing these and assisting in the growth of the company. Their roles range from sales generation, customer acquisition, and creating relationships to retain customers.

Marketing, on the other hand, involves understanding your target market and competitors, and from there, creating an effective strategy to promote your product/service that will drive growth and profitability. It also encompasses generation of new leads and monitoring of the implementation of the marketing plan.

To assist these teams, companies can also choose to have sales enablement that will provide salespeople with resources, including best practices, knowledge, and tools, which will help them engage and eventually, secure potential buyers. 

Looking at it, building these three teams may seem challenging, not to mention costly, especially for small business owners with limited resources. This is where outsourcing comes in as a great alternative. When you outsource your sales, sales enablement, and/or marketing teams, you get the following advantages:

Expertise and experience

With industry trends constantly changing, it’s best to work with outsourced sales and marketing personnel because they have the adequate expertise and knowledge to come up with effective techniques and strategies to yield the best results for your company and achieve your revenue goals faster. Partnering with a reputable outsourcing provider can also give you an edge when it comes to years of experience in direct customer acquisition that you can use to your advantage.

Access to latest technology and tools

Sales and marketing are more than just acquiring customers and building a customer base. These also involve data analytics and research, among others, to fully get to know your potential market and craft the most effective strategy to engage them. The good thing is when you outsource your sales and marketing functions, you also get access to analytics platforms, data science and other relevant technology that you might need as well as the understanding on how to leverage these to your benefit.

Scalability and flexibility of services

More than just reducing overhead costs on hiring and training in-house sales and marketing personnel, outsourcing enables business owners to take control of their finances by allowing them to scale up or down on services depending on their needs. This maximizes the productivity and results of the team while you can cut most on your costs.

Why integrating automation solutions in the Sales, Sales Enablement and Marketing Teams is a smart move?

Automating important sales and marketing tasks can save countless hours, reducing errors and improving efficiency. It helps on the following workflows:

LEAD GENERATIONNURTURING EXISTING LEADSCLOSING SALES OPPORTUNITIESIMPROVE WORKFLOW FOR EXISTING CUSTOMERS
Instant acknowledgement of enquiries (chatbot)Set notifications for page visitsAutomated sales follow upsScheduled thank you emails
Automate live chatAuto-enrol contacts in certain content categories Notification alerts for sales opportunitiesAuto population of customer surveys & NPS feedback
Auto enrol contacts as blog subscribersAuto-assign leads to salespeople based on criteriasAuto set up of request appointments/meetingsRenewal reminders
Set up email sequences for eventsAutomate sending of SMS/text messagesReinvigorate stale opportunities Automated invoices
Automatically populate known dataSent follow ups to events and webinarsWorkflows to re-engage lapsed customers

Additionally, the right outsourcing partner can provide the following:

  • Access to talent through their A+ recruitment process
  • Cost savings of up to 70%
  • Adaptability in technological advancement
  • Established Information Security
  • Operational excellence
  • Information and data security
  • >60 Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

Our business solutions enable high performance and optimized operations for businesses of all sizes and stages. Infinit-O offers a broad range of outsourcing solutions, including healthcare; finance services; research, data and back office support; and customer experience.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

4 weeks ago

Why a Team of Research Data Analysts Is Important in the New Normal

Given the unpredictable business and economic landscapes nowadays brought by the pandemic, data analytics has become a winning aspect for any business in the new normal. According to a survey by McKinsey Global Institute, organizations that are data-driven are 19 times more likely to be profitable and 23 times more likely to acquire customers than those that are not. When it comes to effective decision-making and identifying consumer behavior especially in these changing times, data analytics is indeed valuable.

In order to optimize this process, you need a team of research data analysts at the helm. Research data analysts are mainly tasked to gather data from various sources and analyze them using statistical methods. They are also responsible when it comes to properly presenting the data gathered and their findings in a way that is easily understandable by company executives. Lastly, they provide expert recommendations and assistance to business owners based on their data findings.

Investing in research data analysts will definitely give additional value to any business. However, not all organizations have the personnel with the expertise and knowledge to take on this role as well as the resources to build an in-house team dedicated to data analytics. This is where outsourcing comes in as a great alternative. With the right outsourcing partner, you can enjoy the following benefits:

Cost-effectiveness

Outsourcing your research data analysts will help you save the costs and time of hiring in-house talents since your outsourcing provider will take care of the recruitment process, including onboarding and training the team as well as the resources and infrastructure necessary for the operation. Moreover, you can also scale up or down the services that you choose to outsource based on your budget and business needs.

Expertise and experience

In order to fully optimize data analytics for your business, it must be handled by professionals with the advanced skills and industry experience to manage what the task requires – from recording and analyzing data to the presentation of findings and everything in between. Through the right outsourcing partner, you will have access to a pool of research data analysts who are experts in what they do and can help you leverage on trends that can benefit your business.

Data security and compliance

A lot of new technology is involved in data analytics. Partnering with a trusted and reputable outsourcing provider will assure that your valuable data and other important assets are stored and managed with utmost security across all platforms. Your outsourced data analytics team will also ensure compliance with all regulations and requirements pertaining to data use and storage.

High Net Promoter Score = Operational Excellence

When looking for an outsourcing partner, another thing you must remember is to partner with one that has a High Net Promoter Score. Net Promoter Score (NPS) helps businesses gauge the quality of the customer service offered by outsourcing companies. Organizations can use NPS to assess which outsourcing service is best to partner with because this score shows loyalty trends and growth revenue outputs.

In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention, making this a critical trait a BPO company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

Moreover, a good outsourcing partner promises for the following:

  • Operational excellence
  • Build a great, high-performing R&D support team specifically designed for your security needs
  • Operational cost savings of up to 70%
  • ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing R&D team:

  • Research Data Analyst
  • Data Analyst
  • Research Analyst
  • Account Research Specialist
  • Business Analyst
  • Database Maintenance Specialist
  • Product Ops Developer
  • Cybersecurity Specialist
  • Systems Integration Developer
  • Threat Intelligence Analyst
  • Threat Landscape Analyst
  • Systems Administrator
  • Other R&D Experts

Let’s work together to build a great R&D Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

4 weeks ago

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