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The Growing Importance of a Healthcare Analyst Team

Data acquisition, management, analysis, and interpretation of healthcare data provides actionable insights to healthcare professionals and business owners. These data can help find a better care plan, prevent diseases or illness, and optimize all areas of the care continuum. Building a team of Healthcare Analysts will help your healthcare business grow and achieve your goals.

But since they cover a special area, building a team of Healthcare Analysts can be challenging and the labor cost is high. But to fully appreciate the their contributions to your business, here listed a few of their key contributions:

  1. Lower the Risk in Patient Care

Digitized healthcare records makes identifying patient patterns and histories more efficiently. A team of Healthcare Analysts provides predictive analytics on patients with higher risk which allows care providers to create crisis situations from chronic health problems, giving them opportunity to provide corrective plans that decrease emergency visits and ultimately lower any potential risk. Sufficient data aids in monitoring these patients and in creating customized care solutions so the use of a Business Intelligence (BI) solution through Healthcare Analysts is paramount to protecting high-risk patients and lower risks in patient care.

  1. Increase Patient Satisfaction

Patient satisfaction and engagement are a concern for many healthcare businesses. In relation to point one, lowering any potential risk can significantly increase patient satisfaction. Data analyzed by Healthcare Analyst helps care professionals make an active role in preventative care for patients, and patients can become more aware of their role in their own health. In return, it improves the relationship between core healthcare providers and the patients which also lowers hospitalization rates and addresses severe health concerns that could be prevented.

  1. Cost Saving for Both the Business and Patient

Data insights drive clinical process improvement, some examples are reducing readmissions, performing lab tests that are not necessary, medications that work best and reduce any trial and errors. In return, both the healthcare business and the patients do not have to spend on unnecessary expenses yet can provide and receive the best clinical plan to combat the disease and improve quality of life. Through effective and well-analyzed data, care providers have a basis on the best plan to administer per patient and the best actionable treatment to be done. You can leverage your pricing and identify the highest value yet lowest cost for certain procedures and services.

How To Build Great Healthcare Analyst Team

The greatest challenge in building a great team of Healthcare Analysts is labor cost. According to Salarylist.com, healthcare data analysts annual median salary is $65,000 while according to Glassdoor.com the rate is $73,616 annually. This does not include operational cost and is solely salary rate. At the same time access to their job market is equally challenging because there is a limited pool of Healthcare Analyst talent. To build a team for your business, the best way is through a trusted outsourcing partner that has:

  • Access to world-class talent
  • A+ recruitment process of hiring to on-boarding within 30-45 days
  • Net Promoter Score of >60

These traits ensure that they can build a team for you at the most cost effective with a projected savings of up to 70% in operational cost. Operational excellence is measured by a Net Promoter Score of >60. This is a result from a survey answered by their clients on how much they are willing to promote their outsourcing partner. If the score is >60, it means that they were able to receive outstanding quality service and the level of satisfaction they have with the partnership. To put it simply, if you partner with an outsourcing company with an NPS of >60, you have a sense of security that the services they are providing responds to your unique needs and pain points which in return give you peace of mind to allow you in focusing on achieving your business goals as they focus on denial management.

All these qualities and more can be found with the right outsourcing partner who can provide a customized, high quality healthcare business solutions that can promise for the following:

  • Operational excellence
  • Build a great  IHealthcare Analysts & RCM team
  • Improve business revenue
  • Operational cost savings of up to 70%
  • ISO 27001 and 9001 certified, GDPR, HIPAA compliant
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performance Revenue Cycle Management team composed of:

Health Analytics and Risk Management Services

  • Healthcare Analyst

Patient Support Services

  • Insurance Verification Specialist
  • Patient Concierge Specialist
  • Collections Specialist
  • A/R Specialist

Provider Management Services

  • Medical Coders
  • Medical Billers
  • Claims Processors
  • Enrollment Processors
  • Denial Management Specialist

Others

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

1 day ago

Why Outsourcing a Team of Threat Intelligence Analysts the Best Decision?

There is much more in Threat Intelligence than just a collection of “indicators of compromise” or security threats. If a business does not understand its potential, identifying and addressing potential vulnerabilities in your operations can cause harm to your business.

Threat Intelligence Analysts are professional intelligence that offers scientific and technical knowledge to solve complex intelligence problems, create short-term and long-term assessments and prevent further risks. But since their work demands initiative, creativity, analytical skills, and technical expertise they belong to the high salary grade professionals with an approximate annual salary of $87-156k on top of a limited pool of expertise in the job market which makes building a team quite challenging.

If you are thinking whether to outsource a Threat Intelligence Analysts team, here are important things to consider and why it is the best decision for your business.

  1. Efficient Reporting Process

Another important aspect of threat intelligence is risk management due to the complexity of the task at hand. Therefore, having an efficient reporting process is a must to allow business owners and decision makers in making plans and business calls to better the company. Good outsourcing companies have routine analytic and reporting expectations to ensure that data and information are handled properly by its personnel. 

Partner with an outsourcing company that can provide your business a tailored cybersecurity risk management solution based on your unique needs. After all, security is risk-based, which is why no single solution fits all. A great outsourcing partner can adapt to your company’s unique needs and has the capability to scale its services in order to prioritize all aspects of your business. In the long run, this will be convenient when you need to scale your solutions together with your changing business needs.

  1. Access to World-class Talent at a Reduced Cost

Hiring a Threat Intelligence Analysts team is expensive because the experts in the field are not only limited but their level of expertise puts them in the top bracket in terms of salary grade as mentioned above. In addition, the training and certifications for cybersecurity and information security are important but costly. Aside from labor cost, operational expenses such as hardware, software licenses, cloud service subscriptions, and maintenance are equally expensive. But with the right outsourcing partner, their A+ recruitment process and access to world-class talent allows them to build a great, high-performing Threat Intelligence Analysts  team within 30-45 days. In addition, they also have access to other certified cybersecurity experts and will curate a competency-based development plan to keep your dedicated team sharp so you won’t need to spend additional training cost giving you a projected operational savings of up to 70%

  1. Guaranteed Compliance and Certification

An outsourcing company who has access to world-class talent with the required level of skill and expertise in threat intelligence analyst is a must. Since they are handling sensitive and important data, they should also be able to comply with the ethical standards of the industry. These can be reflected in third-party certifications and assessments by hiring people with the any of these certifications:

  • ISO 27001 and 9001 certified
  • GDPR Compliance

These compliance and certifications mean that if you outsource your cybersecurity team with the right partner, they understand that data security is one of the most crucial elements for a growing business like yours. They also make sure that the team they are building for you are compliant and certified as needed to protect the company. Lastly, they have their own information security to add another layer of protection for their clients. 

  1. >60 Net Promoter Score

The right outsourcing partner has a Net Promoter Score of >60. This score helps businesses gauge the quality service the outsourcing company is offering. In a way, this represents the primary capabilities and expertise they provide to their clients through result-based surveys on how much satisfied their clients are with the cybersecurity support services they are receiving from their outsourcing partner. It also showcases how well the outsourcing partner is performing in terms of cybersecurity and the client’s overall experience from their service. A High Net Promoter Score results in a sense of security and peace of mind for the client from operation excellence and hitting Key Performance Indicators (KPIs) such as Mean Time to Resolve (team’s response to cyberattacks), Mean Time to Detect (how long it takes your team to become aware of cyberattacks) and overall team productivity.

Lastly, the right outsourcing partner promises for the following:

  • Operational excellence
  • Build a great, high-performing cybersecurity support team specifically designed for your security needs
  • Operational cost savings of up to 70%
  • Reduced threat and cybersecurity risks
  • ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing Cybersecurity team of:

  • Cybersecurity Analyst
  • Threat Intelligence Specialist
  • Data Piracy Investigator
  • Systems/Cloud Administrator
  • AWS and Azure DevOps Engineer
  • IT Technical Assistant
  • Information Technology Team
  • IT Operation Analyst
  • IT Operation Engineer
  • Others

Let’s work together to build a great Cybersecurity Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

5 days ago

Road to Business Recover Through a Team of DevOps Engineer

Having a team of DevOps Engineers is good for business because of a multitude of reasons because one of the main tasks of DevOps team is to develop better software that delivers faster end-to-end-users experience which increases the customer loyalty. They also create processes and operational developments that deploy software with maximum efficiency and minimal interruptions.

In a recovery business, having satisfied and happy customers should be your top priority. But there’s a vast amount of benefits that they can contribute to your company. We listed a few:

  1. Decrease Risk and Increase Security

A team of DevOps Engineers operate, manage and develop your IT infrastructure at scale. Automation and consistency help you manage complex or changing systems with efficiency at a reduced risk. Infrastructure as code helps you manage your development, testing, and production environments securely and can track compliance. The automation and consistency can help your company manage complex or ever changing systems efficiently and with reduced risk. Infrastructure as code helps you manage your development, testing, and production environments in a repeatable and more efficient manner.

  1. Better Customer Experience

As mentioned earlier a team of DevOps Engineers can contribute to an increased customer satisfaction because automating the delivery pipeline of your system can improve deployment services by 200x faster, recovery times by 24x, and lower change failure rates by 3x. This ensures reliability and stability of business application and software. When the applications perform flawlessly in production, organizations reap the benefit of increased customer satisfaction which is good for business.

  1. Faster Delivery Time and Service

We cannot emphasize enough that a team of DevOps Engineers is responsible for automation, continuous delivery, and quick feedback cycle in making your business software development process faster and more efficient. They also utilizes automation to ensure a smooth flow of the software development life cycle (SDLC). By promoting a collaborative culture, it offers the scope for quick and continuous feedback so that any glitches are fixed in time and the releases are done faster and resulting in a faster delivery time and service for your company.

Those are only a few benefits of having a team of DevOps engineers in your organization and how they can contribute not only to business recovery but also to helping you achieve the goals you have set for your company. But there are certain challenges that you have to overcome in building your team. Two primary hurdles are;

  1. Expensive labor cost because these professionals is a whopping salary range of $91,000 to $155,000 
  2. High demand resulting to limited talent pool

The best way to counter these is collaborating with a trusted outsourcing partner who has;

  • Access to world-class talent
  • A+ recruitment process of hiring to on-boarding within 30-45 days
  • Industry leading experience

Bonus Tip: >60 Net Promoter Score (NPS)

The right outsourcing partner has a Net Promoter Score of >60. This score helps businesses gauge the quality service the outsourcing company is offering. In a way, this represents the primary capabilities and expertise they provide to their clients through result-based surveys on how much satisfied their clients are with the cybersecurity support services they are receiving from their outsourcing partner. It also showcases how well the outsourcing partner is performing in terms of cybersecurity and the client’s overall experience from their service. A High Net Promoter Score results in a sense of security and peace of mind for the client from operation excellence and hitting Key Performance Indicators (KPIs) such as Deployment Time and overall team productivity.

Lastly, the right outsourcing partner promises for the following:

  • Operational excellence
  • Build a great, high-performing team of DevOps Engineers
  • Operational cost savings of up to 70%
  • 95% team productivity
  • ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing Cybersecurity team of:

  • AWS and Azure DevOps Engineer
  • Cybersecurity Analyst
  • Threat Intelligence Specialist
  • Data Piracy Investigator
  • Systems/Cloud Administrator
  • IT Technical Assistant
  • Information Technology Team
  • IT Operation Analyst
  • IT Operation Engineer
  • Others

Let’s work together to build a great Cybersecurity Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

1 week ago

Fund Accountant: In-source vs Outsource

As suggested by current industry data, outsourcing has become an accepted and growing practice in the alternative investment industry, and among the most commonly outsourced components of operations is fund accounting, which is a crucial part of fund administration. Fund accountants mainly have the duty to calculate and report the daily Net Asset Values (NAVs) per unit as well as compile standard weekly and/or monthly financial statements and income and expense accruals among others.

While hiring fund accountants in-house has its own benefits like flexibility of tasks and loyalty to the company, it is also more taxing on the budget and other resources considering you have to undergo the process of recruitment and training as well as invest on office space and IT infrastructure. Outsourcing proves to be the more advantageous route in the long run because it is scalable, cost-efficient, and helps reduce and mitigate risks in businesses.

Here are 4 major advantages when you choose to outsource your fund accounting services:

  1. Access to Industry Expertise

Partnering with a reputable outsourcing provider gives you access to experts in financial and accounting services who can help you manage your fund effectively. Having a team of professional fund accountants is necessary to make sure that accurate monitoring of accounting processes and compiling regulatory financial reports are observed to improve performance and ensure transparency for your investors. Not only are they added manpower, they also possess the needed skills and expertise such as account management, bookkeeping, and fund analytics when it comes to the processes involved.

With this, you are guaranteed of accurate financial records, compliance to regulatory requirements for both onshore and offshore alternative investments, and minimal resources spent on overhead costs. 

  1. Putting Focus Back on Core Services

Outsourcing fund administration tasks like accounting will lessen the burden of increased regulatory requirements and complex investor requests on the shoulders of fund managers. In turn, this will allow them to focus on their core competencies such as creation of fund structures and servicing investors to raise and deploy capital. 

  1. Technology Solutions

By outsourcing your fund accounting services from a trusted and experienced provider, you also get access to specialized accounting systems (e.g. Quicken Premier, Master Investor, etc) that have become essential to the industry due to investors’ demand for more transparency. When not outsourced, these systems can be very expensive not only for its market price but also because of the support, maintenance, and training that these entail. 

Moreover, information technology outsourcing (ITO) has enabled many financial investment firms to take advantage of secured and integrated software as a service (SaaS) systems and cloud computing technology. ITO gives you the freedom from having to worry about the high cost of building on-site IT hardware infrastructure.

  1. Allows Remote Working

According to leading investor services group, IQ-EQ, the trend of outsourcing in the fund administration industry is driven by the ever-changing regulatory landscape, increasing investor demands and rapidly evolving use of technology. With the global pandemic, however, outsourcing has become more rampant due to the need to operate from a remote and virtualized environment.

In fact, the 2020 KPMG/AIMA Global Hedge Fund Survey: COVID-19 special edition found that 71% of its respondents who are all fund managers agreed that the current experience of working remotely has convinced them they could achieve better efficiencies if they outsource some of their operations. Among the variety of functions included in the survey, the top two that respondents are more likely to outsource are administrative services, and tax and accounting services. But with the right outsourcing partner, remote work is not risky because they have Information Security in place.

Look for a trusted outsourcing company that can help you build a dedicated Fund Accounting team that has:

  • Access to talent through their A+ recruitment process
  • Cost saving of up to 70%
  • Adaptability in technological advancement
  • Established Information Security

Lastly, the right outsourcing partner promises for the following:

  • Operational excellence
  • Having a great F&A team
  • Operational cost savings of up to 70%
  • Accuracy and quality
  • Timeliness in submission
  • Information and data security
  • Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performance Fund Accounting and other F&A team composed of:

Let’s work together to build a great Fund Accounting Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

2 weeks ago

Guide to Outsourcing a Team of System Administrators

Businesses of all sizes and regardless of what industry look for a team of system administrators to incorporate in their organization. They’re very important because they generally are tasked with installing, configuring, maintaining and supporting computer systems and servers. Needless to say, end users, developers, and everyone in between rely on system administrators.

One of their most important roles is running backups, software updates, and maintaining your company’s equipment and softwares. But building  a team of System Administrators can be challenging due to these reasons:

  • High labor cost – the salary for System Administrators in the US is estimated to be $89,306 per year. According to Glassdoor.com, here are the salary range per years of experience:
    • 3 years of experience — $57,974
    • 4–9 years of experience — $69,097
    • 10–14 years of experience — $79,400
    • 15+ years of experience — $89,306
  • Engaging qualified candidates – Good candidates are often contacted regularly by recruiters, making it harder to hire them. These hard-to-find skills are often considering several job offers at the same time

That is why outsourcing a team of Sys Ad is the best path to take. Here’s the guide in outsourcing these great teams. Consider partnering with an outsourcing partner that has the following traits and capabilities:

  1. Access to World-class Talent at a Reduced Cost

Hiring any IT related teams such as System Administrator is expensive because the experts in the field are not only limited but their level of expertise puts them in the high salary grade range. In addition, the training and certifications these teams are important but very costly. Aside from labor cost, operational expenses such as hardware, software licenses, cloud service subscriptions, and maintenance are equally expensive. But with the right outsourcing partner, their A+ recruitment process and access to world-class talent allows them to build a great, high-performing team of System Administrators within 30-45 days. They also have access to certified experts and will curate a competency-based development plan to keep your dedicated team sharp so you won’t need to spend additional training cost giving you a projected operational savings of up to 70%

  1. >60 Net Promoter Score

The right outsourcing partner has a Net Promoter Score of >60. This score helps businesses gauge the quality service the outsourcing company is offering. In a way, this represents the primary capabilities and expertise they provide to their clients through result-based surveys on how much satisfied their clients are with the IT support services they are receiving from their outsourcing partner. It also showcases how well the outsourcing partner is performing in terms of IT and the client’s overall experience from their service. A High Net Promoter Score results in a sense of security and peace of mind for the client from operation excellence and hitting Key Performance Indicators (KPIs) such as ticket response rate (team’s response to software related issues), reduced system downtime  (how long it takes your team to troubleshoot) and overall team productivity.

  1. 24/7 Operations

Outsourcing your IT support services also ensures that they can function 24/7 which means that any problems and issues can be addressed as soon as possible without the need to wait for the next day to get things resolved or troubleshot. The right partner promises reliability and seamless troubleshooting procedure that results in practical, cost-effective solutions making your company secure and protected. Lastly, outsourcing ensures an established business continuity plan that secures your company in any occurrences of economic or business crises.

All these benefits and more can be found with the right outsourcing partner who can provide a customized, high quality IT support service solutions that can promise for the following:

  • Operational excellence
  • Build a great IT team specifically designed for your technical support needs
  • Operational cost savings of up to 70%
  • 90% IT resolution rate
  • 95% ticket response rate
  • 90% reduced system downtime 
  • Information and data security
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing IT team:

  • IT Technical Assistant
  • Information Technology Team
  • IT Operation Analyst
  • IT Operation Engineer
  • Threat Intelligence Analyst
  •  Systems/Cloud Administrator
  • AWS and Azure DevOps Engineer
  • Others

Let’s work together to build a great IT Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

2 weeks ago

How to Spot a Great Risk Management Expert

While risk management is seen as a crucial part of a business, it is a function often overlooked by many companies, not knowing the benefits of taking full advantage of it. For one, a dedicated risk management team composed of experts can provide useful advice on the potential risks to a company’s sustainability and profitability. And in the case of something going wrong, they already have a plan of action to reduce and mitigate risk, and avoid bigger losses.

A good risk management expert has many qualities: they work well under stress, think quickly on their feet, and constantly strive to learn more. On top of these, here are three key skills that you should consider when looking for a risk management expert to add to your team:

  1. Analytical skills

In risk management, it is important to be quick but thorough in analysing data in order to assess risk, calculate its potential effects to the company, and find strategic solutions to prevent it efficiently. Moreover, a risk management expert possessing good analytical skills can focus on the broad aspects of the job yet still have a keen eye for smaller details that happen on the day to day. This is especially helpful in detecting and mitigating problems at the root and areas that are often overlooked. 

  1. Business understanding and industry knowledge

Risk management experts must have a deep understanding of the ins and outs of the firm or company they are working for as well as the external and internal factors that can affect its performance in order to properly predict and assess risks. They should also understand and master the different financial indicators tied to the firm or company’s assets, stakeholders, markets, and regulations. Alongside being well-versed in business issues, it is also ideal to be knowledgeable of the industry where the firm or company operates to easily identify what risks may arise.

You may want to look for applicants who hold academic credentials or certifications in finance or other related fields to assure they can perform the duties that the job requires.

  1. Communication and negotiation

Risk management is at the crossroads of the operational, financial, accounting , and strategic functions of a business, which is why a risk management expert must be equipped with good communication skills to be able to properly convey complex financial products, and risk management concepts and policies to the rest of the firm or company – from the board of directors to individual employees – composed of varied audiences of different ages and understanding of the topic.

In relation to this, risk management experts must also know how to negotiate with other departments, for example, when it comes to policies, and deal with different kinds of people on the job.

Outsourcing your risk management team

Now that you know what to look for in your risk management team, partnering with a reputable outsourcing company is the next best step. While you can opt to hire or train your staff for risk management duties, you can save more time and resources when you outsource since you no longer have to shoulder hiring and training costs.

Pro Tip: High Net Promoter Score (>60 NPS)

Net promoter score helps businesses gauge the quality of the customer service offered by outsourcing companies. Organizations can use NPS to assess which outsourcing service is best to partner with because this score shows loyalty trends and growth revenue outputs.

In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention, making this a critical trait a BPO company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

Outsourcing also gives you access to a pool of trained experts in risk management that can help you draw up a crisis prevention plan that is tailor-fit for the unique needs of your company.

Look for a trusted outsourcing company that can help you build a dedicated Risk Management team that has:

  • Access to talent through their A+ recruitment process
  • Cost saving of up to 70%
  • Adaptability in technological advancement
  • Established Information Security
  • Operational excellence
  • A great F&A team
  • Information and data security
  • Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performance Risk Management and other F&A team composed of:

Let’s work together to build a great Risk Management Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

3 weeks ago

Skills and Competencies of a Great Fund Manager

Delving in mutual funds have become popular among investors looking to increase their assets because unlike other forms of investing, these are actively managed by fund managers who decide whether to buy, sell, or hold assets. Being such a key role in a company, it is important to hire the ideal fund managers to ensure that assets are managed correctly and are as cost-efficient and profitable as possible.

When looking for fund managers to add to your team, here are some skills and competencies that they should possess:

  1. In-depth industry knowledge

Since they will be dealing with a fund’s investment strategy and managing its trading activities, your fund manager should have a sizable knowledge of financial instruments and products including options, futures, commodities, interest rates, and exotics. They also need to be familiar with the existing marketplace, competitor developments, and regulations.

Although it is now a requirement, one way to guarantee that your candidate is well-equipped for the role is to look for the following certifications, licenses, and other credentials:

  • Registered Investment Advisor (RIA) from the Financial Industry Regulatory Authority (FINRA)
  • Chartered Financial Analyst (CFA) from the CFA Institute
  • Chartered Hedge Fund Associate (CHA) from the Hedge Fund Group
  • Series 65, a licensing program offered by FINRA that permits hedge fund managers to act as an investment adviser
  • Series 3, a licensing program administered by the National Futures Association necessary to trade futures or commodities
  1. Quantitative expertise

Another skill that a good fund manager should have is being able to analyze quantitative models and calculation dependencies in order to make recommendations and predictions about future prices and trends. In short, they should be good in number crunching and statistical analysis. On top of this, they must be well-versed on risk assessment as well, may it be of individual financial products, portfolios and combinations.

  1. Communication Skills

Being an articulate and effective communicator is a must for the role of a fund manager since there will be times, albeit occasionally, that they have to face clients and present complex products, findings and recommendations regarding the assets they are managing. This skill also comes in handy when pitching ideas to the team.

Outsourcing your fund managers

Having a dedicated team of fund managers and associates in your company is made easier, not to mention more cost-efficient, when you partner with a trusted outsourcing company. It has high-quality and specialized financial and accounting services that can help you manage your fund effectively and put the focus of the rest of your staff back to their respective core services.

Pro Tip: High Net Promoter Score

Net promoter score helps businesses gauge the quality of the customer service offered by outsourcing companies. Organizations can use NPS to assess which outsourcing service is best to partner with because this score shows loyalty trends and growth revenue outputs.

In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention, making this a critical trait a BPO company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

Through outsourcing, you can also get access to specialized accounting systems that have become essential to the industry due to investors’ demand for more transparency. When not outsourced, these systems can be very expensive not only for its market price but also because of the support, maintenance, and training that these entail. 

Look for a trusted outsourcing company that can help you build a dedicated Fund Management team that has:

  • Access to talent through their A+ recruitment process
  • Cost saving of up to 70%
  • Adaptability in technological advancement
  • Established Information Security

Lastly, the right outsourcing partner promises for the following:

  • Operational excellence
  • Having a great F&A team
  • Operational cost savings of up to 70%
  • 98% reduced error rate
  • Information and data security
  • Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performance Fund Management and other F&A team composed of:

Let’s work together to build a great Fund Management Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

3 weeks ago

Why is Now the Best Time to Outsource a Team of Claims Specialists

In the light of the pandemic, many policyholders are utilizing their insurance. Therefore, the best time to outsource a team of Claims Specialists is now.

Because more people are taking advantage of the benefits of their insurance, this may lead to high number of denials if not managed properly and can ultimately lead to revenue loss.  On the other hand, high workload can contribute to high claims processing time because of lack of manpower resulting in unpaid claims.

To overcome this, outsourcing a team of Claims Specialists is a must for healthcare businesses to fortify their business operations despite the demands caused by the current pandemic and any future health crisis thereof. Outsourcing can help save on operational cost and secure optimal business operations. To help you more appreciate the contributions of a team of outsourced Claims Specialists, check the list below:

  1. Increase Overall Productivity

Claims Specialists can free up your core-healthcare team on taking care of claims concerns. Productivity is given a boost by channeling resources to their core activities. Claims processing in healthcare is time-consuming, so it is crucial to identify and resolve errors as soon as possible. For this reason, many businesses prefer to outsource claims processing functions for speed and efficiency, leaving decision-makers to focus on their core business.

  1. Faster Claims Processing

The volume of claims submitted run into hundreds of thousands a day and taking up this activity with your healthcare team will leave no room for them to concentrate on core activities and can pose errors in claims processing which can be the reason for revenue loss. By outsourcing a team of Claims Specialists, can quickly adjudicate and settle claims (within 45 days). The right partner can also build you a great team of certified coders and billers, speedy and efficient resolutions, and transparency to your business – speeding up your claim processing time.

In addition, despite the faster claims processing, data privacy and protection should be prioritized and secured. The right outsourcing partner can ensure information security. 

  1. Cost Savings

In any business, cost savings is important because you can leverage your resources and invest them in plans and processes that can help you achieve your business goals and adapt to the economic changes caused by the pandemic. Outsourcing a team of Claims Specialists can help you save up to 70% on operational cost versus building an in-house team. The right partner has access to world-class talent and has an A+ recruitment process that can build you great, high-performing teams at the most cost effective way. In times of crisis, cost savings is always a smart move for all business owners.

Pro Tip

When considering for a potential healthcare outsourcing partner, you must consider a Net Promoter Score (NPS) of >60.

Why?

Net Promoter Score helps businesses gauge the quality of the customer service offered by outsourcing companies. Organisations can use NPS to assess which outsourcing service is best to partner with because this score shows loyalty trends and growth revenue outputs.

In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention, making this a critical trait a BPO company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

Outsourcing with the right partner is the most efficient solution to manage insurance claims needs. A dedicated team Claims Specialist with other RCM teams can be a game-changer for your business and enhance your healthcare team performance with or without crisis.

With this out of way, your business can focus on the patients, and they can handle all the clerical and administrative tasks. The right outsourcing partner not only ensure building a great and high-performing RCM team mentioned above but also ensure:

  • Operational excellence
  • Build a dedicated team of Claims Specialists and RCM team
  • Operational savings of up to 70%
  • Clinical Documentation Improvement (CDI) and efficient process
  • Information Security
  • 95% coding, billing and documentation accuracy
  • 1 hour turnaround time
  • 90% increase in revenue
  • Improved denial management rate
  • HIPAA and DPA-20212 compliance
  • Net Promoter Score: Sense of security and peace of mind

Partnerships with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performance Revenue Cycle Management team composed of:

Provider Management Services

  • Claims Specialists
  • Medical Coders
  • Medical Billers
  • Enrollment Processors
  • Denial Management Specialist

Patient Support Services

  • Patient Concierge Specialist
  •  Insurance Verification Specialist
  • Collections Specialist
  • A/R Specialist

Health Analytics and Risk Management Services

  • Healthcare Analyst

Others

Let’s work together to build a great RCM Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

4 weeks ago

How to Keep Your Business Running During the Holidays

Do you know that you can enjoy the holiday season and take a vacation while keeping your business alive?

In the light of festivities, business owners are usually in a tug-of-war on who to enjoy the holidays while making sure that their business operations are on tip-top shape, especially it can be the most wonderful yet a busy and demanding time of the year. Of course, you wanted to keep everything running smoothly during a holiday rush and provide the holiday magic for your customers and your employees despite some changes from the current pandemic.

Major challenges that you need to overcome are; high customer service demand and vacation leave requests from your employees which leads to lack of manpower. But don’t let this overwhelm you. With the right team and the best plan, you can take the holidays by storm. Here’s are ways to keep your business running smoothly:

  1. Plan Ahead

A good plan today is better than a great plan tomorrow. Simply put, if you know that there will be a surge of customer demands while a challenge in manpower, best to plan how to distribute and delegate tasks accordingly so no work is left undone. It allows you to create contingency plans and steps on how to manage the workload well. You get to know if your current team can handle keeping the business running smoothly or if you need back up support from freelancers or outsourcing some parts of your business. It will also help you know how much resources you can allocate if you need to outsource to keep up with the demand and address lack of manpower.

This will also help you transition back to work on your return and keep you from having to face a pile of work after the holidays.

  1. Set Manageable Goals

Part of planning is setting manageable goals especially something that works with the new normal. Plan wisely by making sure it is Specific, Manageable, Attainable, Realistic and Timebounded (SMART). Because holidays are not a good time for disorganization, therefore aligning your strategic priorities and measuring what matters most for your business according to your resources will give you your desired results. Prioritizing and setting specific goals will help you achieve those key results easily.

  1. Hire Extra Help

While your team is amazing, the holiday demand may require you to get extra help. This may be the best time to outsource some parts of your operations to make sure that you get to enjoy the holidays and yet ensure that your business is running smoothly by  helping cover extra hours and longer shifts giving you an all hands on deck situation. With the right outsourcing, you are assured with:

  • Increased Efficiency

When there is an increase of load of tasks to be done and in-house staff might not be able to handle the strain. Hiring additional staff may not be the most practical since the demand is only short-term. With outsourcing, you can hire a great, high-performing team dedicated to help your business for a faster turnaround of your operations.

  •  Scalability

During this season, high demand from inquiries, order volumes, and customer expectations rise dramatically. But the advantage of having the right outsourcing partner is scaling by making sure there are increased operational efficiencies without the added costs or even project a 70% cost savings. With their A+ recruitment process and access to world-class talent, they will take care of the seasonal hires so you can have the workforce you need to handle the high demand.

  • High Customer Satisfaction

If customer’s demands are addressed effectively specially during holidays, this entails satisfied, happy and jolly customers and clients. They will feel that despite the holiday rush, your business can handle the operations and that they are still well taken care of. Having happy customers gives business owners peace of mind.

The success of a business depends on wise decisions and outsourcing is one of the wisest decisions you can make to help your business make it through such a demanding time. When looking for a partner, make sure that they have a:

Net Promoter Score of >60

Net promoter score helps businesses gauge the quality of the customer service offered by outsourcing companies. Organizations can use NPS to assess which customer service BPO is best to partner with because this score shows loyalty trends and growth revenue outputs. In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy, and this results in customer loyalty and retention, making a high NPS a critical trait a customer service BPO company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

When you’re expanding your business, team up with a solutions partner that makes your process, their process. The right outsourcing partner ensure:

  • Operational excellence
  • Having a great, high-performing team
  • High customer satisfaction rate
  • Operational cost savings of up to 70%
  • Information and data security
  • Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing team for different LOBs:

Customer Care:

  • Social Media Managers 
  • Online Community Managers
  • Customer Care Representatives (Omni-channel)
  • Chat / Email Support Representatives
  • Technical Support Representatives
  • Market Research Analysts
  • Others

F&A:

  • Accountants
  • Bookkeepers
  • Sales Auditors
  • Credit Operations Specialists
  • Sales Auditors
  • Others

Healthcare:

Patient Support Services

  • Patient Concierge Specialists
  •  Insurance Verification Specialists
  • Collections Specialists
  • A/R Specialists

Provider Management Services

  • Medical Coders
  • Medical Billers
  • Claims Processors
  • Enrollment Processors
  • Denial Management Specialist

Health Analytics and Risk Management Services

  • Healthcare Analysts

Others

Research & Data:

  • Cybersecurity Analyst
  • Threat Intelligence Specialists
  • Data Piracy Investigators
  • Systems/Cloud Administrators
  • AWS and Azure DevOps Engineers
  • IT Technical Assistants
  • Information Technology Teams
  • IT Operation Analysts
  • IT Operation Engineers
  • Others

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

1 month ago

How Outsourcing Omnichannel Customer Representatives Help Grow your Business

Customer service has dramatically changed over the years.

Decades ago, customer service was done only through phone or fax. But today, customers can reach out to companies through phone, email, live chat, SMS and even through social media. But the challenge for this is to deliver consistent and integrated customer service quality to all these channels and build an omnichannel support team who is capable of delivering excellent and unified service through different platforms.

A study from Aberdeen Group states that consistent service quality across multiple channels retain 89% of their customers, whereas companies that do not provide a consistent quality are only able to retain 33%. So, outsourcing this team can help you grow your business by making your customers happy and satisfied. We listed other ways how this team can help per platform:

  1. Improve Social Media Response Time

32% of clients want an answer within 30 minutes and 57% of these clients expect the same turnaround on nights and weekends. But the percentage of almost all businesses who respond within the expected 30 minutes time frame is only 8%. And 12% of businesses don’t respond to customer messages on social media at all which is critical because most people are relying on social media for almost all concerns.

Having a team of Omnichannel CSRs ensure that there are people manning different platforms and can respond to the customers as soon as possible. This makes them feel heard and taken care of. Whatever issue they may be facing, the assurance of someone from your company can turn that negative experience to a positive one. 

  1. Increase Reach Through SMS

Texting is a popular customer service platform for many industries. Popular examples are restaurants orders via text to booking appointments and order status, reminders to insurance claims via mobile, and ecommerce order information. SMS is extremely versatile.

A research by Single Point found that 99% of all text messages are read and 90% of all incoming text messages are ready within the first 3 minutes. Therefore this is a great way for businesses to leverage their sales and customer reach out. A team of outsourced Omnichannel support can help them with this and improve customer satisfaction.

  1. Increase Sales From Live Chats

63% of visitors are more likely to revisit a site that offers live chat that is why this is a popular customer service platform. And 44% of consumers report that being able to get answers to their questions during a purchase can contribute to a sure sale. The ability to access help quickly and conveniently alleviates customer frustration. As customer support agents walk clients through a particular issue, they may be able to identify products or services that would be useful to them and will help them decide what to buy all the time feeling that they are being taken care of.

  1. Consistency Through Email

Email is an all time consistent platform for customer service specially for business to business relationships. In fact, email wins hand-down as being the most effective digital marketing strategy for customer retention with 56% effectiveness, compared to social media marketing and mobile advertising. Email also gives businesses the opportunity to offer branded messages in a secure platform that gains customers trust. Businesses should be aware that the expectation of a fast reply still applies to email. However, as our customer service most companies do not respond to customer service emails. Yet this should still be used and businesses can still leverage on this as long as they have a great Omnichannel team to man this platform.

Omnichannel customer service is the solution for forward-thinking businesses. But it is important to find an outsourcing partner to build a team with. Make sure that your potential outsourcing company has:

  • Access to world-class talent
  • A+ recruitment process who can build a team in just 30-45 days
  • Net Promoter Score of >60

An outsourcing partner with a High Net Promoter Score (of at least 60%). Net promoter score helps businesses gauge the quality of the customer service offered by outsourcing companies. In a way, this represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention. It also showcases how well the outsourcing partner is performing, how often they resolve issues, and if their clients are satisfied with their experience. A High Net Promoter Score results in a sense of security and peace of mind in terms of client satisfaction and quality business operations.

All these qualities and more can be found with the right outsourcing partner who can provide a customized, high quality social media management into your business solutions and promise the following:

  • Operational excellence
  • Build a great social media team specifically designed for your unique CX support needs
  • Operational cost savings of up to 70%
  • 90% customer satisfaction
  • 95% response rate in social media platforms
  • Increase customer and brand loyalty
  • ISO 27001 and 9001 certified and GDPR, HIPAA, and DPA2012-compliance
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing CX team:

  • Social Media Managers 
  • Online Community Managers
  • Customer Care Representatives (Omni-channel)
  • Chat / Email Support Representatives
  • Technical Support Representatives
  • Market Research Analysts
  • Others

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

1 month ago

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