Impacting Healthcare Services With Automation and BI

The healthcare industry has been undergoing major changes in recent years, with the advent of new technologies and business models aimed at improving patient outcomes and reducing costs. One key trend in this transformation is the increasing adoption of Automation and Business Intelligence (BI) in healthcare services. 

BPO companies have been instrumental in facilitating this shift, providing innovative and cost-effective BPO solutions to healthcare organizations across the globe. Due to this remarkable advancement, the global healthcare BPO market is expected to reach $441 billion by 2026, expanding at a compound annual growth rate of 9.3%.

The Benefits of BPO Solutions in Transforming Healthcare Services

Offshore BPO solutions, when integrated with advanced technologies such as Automation and Business Intelligence, and anchored within a strong People, Process, Technology, and Security (PPTS) framework, have the potential to significantly transform the healthcare industry. 

The automation of mundane tasks, facilitated by Robotic Process Automation (RPA) and Artificial Intelligence (AI), frees up healthcare professionals to focus on providing high-quality patient care, while real-time data analysis enabled by Business Intelligence (BI) provides decision-makers with actionable insights. The PPTS framework ensures that processes are standardized, technology is secure, and people are highly trained, leading to operational excellence.

1. Efficiency

One of the main benefits of healthcare outsourcing to an automated and BI-powered BPO service provider is the improved efficiency of healthcare workflow. Automation streamlines a wide range of administrative and clinical processes, from appointment scheduling and medical billing to patient record-keeping and data analysis. By automating these tasks, BPO companies can help healthcare organizations reduce the time and resources required to manage their operations, freeing up healthcare providers to focus on providing excellent care to patients.

2. Technology

Outsourcing to a BPO company in the Philippines can provide several advantages, including leveraging the latest in BI technology. BPO service providers have invested heavily in developing advanced analytics tools and dashboards, providing real-time access to intuitive and actionable business insights for better decision-making. 

Additionally, outsourcing to a BPO company offers access to a ready-made data science team with skills to build AI-powered actionable dashboards that provide real-time access to intuitive and actionable business insights to enable better business decisions. In addition, AI and ML capabilities can quickly build predictive models at a fraction of the cost. Finally, certified and excellent BPO service providers typically offer a fully secured AWS-powered platform and architecture to ensure data privacy and security. These technological advantages can help healthcare organizations improve patient outcomes, manage patient populations more effectively, and identify areas for improvement in their operations.

3. Access to Excellent Talent

In addition to the benefits of Automation and BI, outsourcing healthcare services to a business process outsourcing company also provides access to a wider range of expertise and human resources. BPO solutions providers typically employ a large, diverse workforce with expertise in various healthcare-related areas, including medical billing, patient care coordination, and data analysis. This deep pool of excellent talent and expertise can be a valuable asset for healthcare organizations, helping them to overcome operational challenges and achieve their goals more efficiently.

4. Flexibility in Scaling Outsourced Operations

Another key advantage of outsourcing healthcare services is the ability to scale operations up or down as needed. As healthcare organizations grow and evolve, their needs for resources and support may change. By outsourcing to a business process outsourcing company, healthcare organizations can quickly and easily adjust the level of support they receive without the need to hire additional staff or invest in new technology. This provides healthcare organizations with the flexibility and scalability they need to stay ahead of the curve, even as the industry continues to evolve.

5. Cost-effectiveness

Finally, outsourcing healthcare services to a business process outsourcing company also offers financial benefits. BPO companies in the Philippines typically offer excellent cost-effective solutions that help healthcare organizations reduce their costs by up to 70% and improve their bottom line. By outsourcing key processes and functions, healthcare organizations can benefit from lower labor costs, lower infrastructure costs, and reduced overhead expenses, all of which can lead to improved financial performance.

The Applications of Automation and BI in Healthcare Services

The integration of Automation and Business Intelligence (BI) into the healthcare services workflows has led to significant improvements in the industry. RCM billing, EHR support, Telemedicine, and Collection & Denial management are key areas in which automation and BI are utilized to streamline processes, reduce errors, and improve patient outcomes.

Robotic Process Automation (RPA) is used to automate repetitive tasks in RCM billing, freeing up healthcare professionals to focus on more value-added activities. Similarly, BI provides real-time insights into EHR data, enabling healthcare organizations to make informed decisions, while Telemedicine leverages Automation to provide patients with remote access to healthcare services. 

Collection & Denial management, on the other hand, is enhanced through the use of AI-powered predictive analytics, reducing the number of denied claims and improving revenue cycles. Excellent BPO companies can easily perform these and the following tasks as they have the necessary PPTS framework and experience in place. 

• Patient Scheduling and Registration
• Patient Eligibility and Authorization
• Insurance Verification
• Visit Documentation
• Transcription
• Medical Coding
• Medical Billing
• Claims and Error Resolution
• Payment Processing and Posting
• Patient Statements
• Reporting/Analysis
• Patient Support Services
• A/R Follow-up and Appeals
• Patient Co-pay Collection

By leveraging the latest technology and expertise, healthcare organizations can streamline their operations, improve patient outcomes, and achieve their goals more efficiently. With the support of an excellent BPO company in the Philippines with HIPAA compliance and other quality management certifications, healthcare organizations across the globe can keep pace with the rapid changes in the industry and remain competitive in a rapidly evolving healthcare landscape.

Infinit-O partners with the world’s fastest-growing technology, financial, and healthcare services companies that want to scale and advance their brands. Demonstrated by our world-class Net Promoter Score of 71, we deliver the highest quality outsourcing services using our unique data-driven approach, combining powerful technology and high-performance teams within our highly engaged and agile culture. Our expertise includes CX, back office, sales, data science, and engineering services. So, contact us to discover the power of Automation and BI and transform your healthcare services today.