General Outsourcing

Why Access to World-class Talent Important for an Outsourcing Company?

Talent acquisition isn’t how it used to be because nowadays recruitment demands are more methodical. In addition, the competition on finding the best candidates becomes more and more tight. Workplace Trends states that 79% of HR managers struggle on finding best fit people who match the job requirements of their organization. Usually candidates fall short on the following:

  • Relevant on-the-job experience
  • Soft skills
  • Industry knowledge
  • Strong work ethic

While the number of work opportunities increase, the skill gap remains. This results in multiple companies competing to a shrinking talent pool. Other challenges in recruitment are:

Millennial Workforce

Unlike the older generations, the younger workforce is more accustomed to jumping from company to company, with an average tenure of not more than 3 years in an organization. If they don’t find their sense of purpose and are satisfied with the career development or the training program your company has to offer, they usually look for the next big thing.

Decreased Volume of Applicants

SHRM study shows that 51% of organizations do not make quality hires from either lack of talent supply with the increasing workforce demand or that your company has no online presence. It is important to note that ⅓ or 80% of applicants are looking for jobs online.

Fierce Competition

Most if not all companies aim to hire the best people to employ. Yet shrink in the talent pool makes hiring a competition between businesses. Job seekers with the best skills and sufficient experience usually choose which company to commit. But if you don’t have a solid recruitment process nor access to these talents, you won’t get the best people for your organization. 

Company Name Recognition

It’s easier for well-known companies to make a hire. For small to medium businesses, the candidate pool gets even smaller making it more difficult to fill in job openings. You have to have a good reputation or a brand presence for applicants to trust your organization enough to apply for a job vacancy. Your recruitment team should have strategies to keep the ball rolling despite said competition from reputable companies.

79% of hiring managers admit that they don’t know how to resolve these challenges. But a smart way to circumvent it is by finding an outsourcing company who can ensure building great high-performing teams for you. But why is access to world-class talent important for an outsourcing company?

  1. Gives You a Range of Services and Quality of Talent

A good outsourcing provider has a dedicated team of highly-experienced recruiters who can deliver results by making quality hires. A solid recruitment team knows where to source candidates that will fit the unique needs of your business. Lastly, a short recruitment cycle attracts high quality applicants and good candidates. 

At Infinit-O, we have access to over 9 million job boards, have partnership with professional and non-professional organizations and top universities so we have the first dibs on quality job seekers with the right skill set, knowledge, experience and certifications. We also don’t limit ourselves to geographical borders but we find people from all over the world. 

  1. Provides a Fast and Efficient Hiring Process

The right outsourcing partner ensures a 30-45 days hiring to onboarding because having access to world-class talent makes the hiring process faster and efficient. This fast yet quality recruitment process results in an overall impact on business performance because skilled professionals can start procuring for your business within the strategic timeline. This efficient timeframe not only fills in needed positions but ensures that they are trained and on-board before starting assuming the role. 

  1. Cost Savings Opportunities

Access to a sufficient talent pool decreases cost-per-hire and time-to-hire therefore allowing you save operational and hiring costs  Always bear in mind that extended recruitment cycles are costly, aside from the operational expenses needed in finding people for your company, delay in hiring people results in delayed workforce operations that have a significant effect on opportunity income and profitability.

When looking for an outsourcing partner, another thing you must remember is to partner with one that has a High Net Promoter Score.

Why does a high Net Promoter Score equate Operational Excellence?

Net Promoter Score (NPS) helps businesses gauge the quality of the customer service offered by outsourcing companies. Organizations can use NPS to assess which outsourcing service is best to partner with because this score shows loyalty trends and growth revenue outputs.

In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention, making this a critical trait a BPO company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

Look for a trusted outsourcing company that can help you build a dedicated F&A team that has:

  • Access to talent through their A+ recruitment process
  • Cost saving of up to 70%
  • Adaptability in technological advancement
  • Established Information Security
  • Operational excellence
  • Building great, high-performing teams
  • Information and data security
  • Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great teams for the following line of business:

Healthcare

Finance and Accounting

Research and Data

Customer Experience Support

Information Technology

Back Office Support

2 days ago No Comments Views

Outsourcing F&A: The Future in Finance

May it be a startup or a multinational company, finance plays a vital and crucial role in any business. This is why companies allot time and resources to hire skilled accountants and provide them enough training to effectively manage the demands of their position. Before, building a Finance and Accounting team was usually done in-house, but with the rise of the outsourcing trend in F&A, more businesses are able to enjoy the advantages of outsourcing. In addition, outsourcing is one of the best methods to rebuild your F&A Team while your business recovers from the COVID pandemic.

In fact, accounting was the most commonly outsourced service among 195 businesses surveyed for Clutch’s 2019 Small Business BPO Survey with 37 percent followed by IT services and digital marketing. The F&A outsourcing market is also projected to reach over US$16.5 Billion by the year 2025, making it an essential part of the industry.

So, how can outsourcing your F&A team contribute to your business and become the future in finance?

Financial flexibility

One of the main reasons why businesses choose to outsource their F&A services is to save on resources especially financially. However, more than cutting on overhead costs and recruitment expenses, outsourcing also allows you to decide and choose the kind of services based on what your company currently requires. Whether it’s full-time or just selected functions, you pay only for the service that was rendered by the outsourcing provider. This enables you to direct your capital to other revenue-generating investments for your company by allowing you to save up to 70% on operational cost.

Access to best available F&A talent

While outsourcing may be considered more economical than in-house hiring, the quality of service is not compromised especially if you partner with a good outsourcing provider. With access to highly qualified F&A professionals, you are guaranteed minimal errors in your processes that otherwise can be time-consuming and costly to your business. These professionals also have up-to-date knowledge on accounting principles and tax regulations that provide the best service to your costumes and ensure company’s regulatory compliance.

Aside from a pool of world-class talent, outsourcing gives you access to F&A professionals who have expertise and proficiencies in using the latest accounting software and technologies, which are usually expensive to avail especially for small and medium enterprises.

Increase in the efficiency of business

With an outsourced F&A team, you and your staff no longer need to worry about carrying the burdens and complexities of accounting which allows you to focus on your core competencies while your outsourced team can execute F&A tasks. They will be the ones in charge of ensuring that all your accounting processes are managed properly. In turn, you can focus on running your business smoothly, give more time to value-adding tasks, and serve your customers better.

24/7 business operations

In the new normal, having round-the-clock operations is definitely beneficial for business. By outsourcing your F&A team, your outsourced team can have a schedule based on your company’s business hours to ensure high productivity and adjust to the US time-zone. Additionally, outsourcing also enables remote work, which is ideal with the current circumstances.

But overall, the right outsourcing partner not only has the points listed above but they also have an A+ recruitment process who can build you great, high-performing teams. It is also important to note that they should have a Net Promoter Score of >60.

Why does a high Net Promoter Score equate Operational Excellence?

When looking for an outsourcing partner, another thing you must remember is to partner with one that has a High Net Promoter Score.

Net Promoter Score (NPS) helps businesses gauge the quality of the customer service offered by outsourcing companies. Organizations can use NPS to assess which outsourcing service is best to partner with because this score shows loyalty trends and growth revenue outputs.

In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention, making this a critical trait a BPO company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

Look for a trusted outsourcing company that can help you build a dedicated team that has:

  • Access to talent through their A+ recruitment process
  • Cost savings of up to 70%
  • Adaptability in technological advancement
  • Established Information Security
  • Operational excellence
  • Great, high-performing F&A teams
  • Information and data security
  • Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performance F&A team composed of:

Let’s work together to build a great F&A Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

7 days ago No Comments Views

The Value of A+ Recruitment Process in Outsourcing

Delay in filling in job vacancies can result in increase in operational costs and not finding the best candidates for the position. But effective recruitment processes have a snowball effect on business opportunities and overall company growth.  High turnover rates also contribute to lost productivity, employee burnout, and low employee engagement On the other hand, slow-moving recruitment is a bottleneck on achieving business goals.

Before considering a partnership with an outsourcing company, always check their internal recruitment process because it speaks volume on how they can build you great, high-performing teams. Having the right partner with an A+ recruitment process or effective processed-based recruitment is your assurance how they can effectively build highly-experienced professionals who can deliver quality results making your business rise to the top of your competitors and assist in achieving operational stability and excellence.

Learn the Value of A+ Recruitment Process in Outsourcing:

Cost Efficient

Generally, an effective hiring process reduces cost-per-hire, time-to-hire, and therefore improves your return on investment. This also cut down employee turnover and the cost of replacing an employee.  By managing the attrition rate, there won’t be delays in productivity. You won’t have to spend on hiring & training costs again as you have the right people to perform the tasks/ deliver service to your CX. Always bear in mind that extended recruitment cycles are costly, aside from the operational expenses needed in finding people for your company, delay in hiring people results in delayed workforce operations that have a significant effect on opportunity income and profitability.

Faster Yet Effective Hiring Process

The right outsourcing partner ensures a 30-45 days hiring to onboarding. This fast yet quality recruitment process results in an overall impact on business performance because skilled professionals can start procuring for your business within the strategic timeline. This efficient timeframe not only fills in needed positions but ensures that they are trained and on-board before starting assuming the role. 

Improves Scalability

Optimal workplace productivity is a result of scalability. Having the right number of skilled staff means vacant positions are filled efficiently and it caters workforce growth. Scaling your workforce depending on set targets and goals will ensure that those are met within the projected timeline because there are people actively working to hit said targets (SLAs). Generally, effective scaling increases overall employee productivity. A+ recruitment process ensures that the demand for scalability is met.

Access to World-Class Talent

The global job market today is facing scarcity of suitable qualified candidates required to fill vital company positions. But an effective recruitment process provides access to an exclusive talent pool which gives you a crucial advantage in building great teams than your competitors. A solid recruitment team knows where to source candidates that will fit the unique needs of your business. Lastly, a short recruitment cycle attracts high quality applicants. XpertHR research found that 46% of employers reduce their recruitment process to attract good candidates.

High Retention Rate

As companies compete for the best professionals to employ in the tight job market, employee retention is critical. But with A+ recruitment, the people they hire for your company are those that fit best to your unique needs. It means that they employ those that not only have the right skill sets but also fit the company culture of the client. Both are important factors to consider especially when high-level professionals not only base the satisfaction they have for the job on compensation but also cultural fit which can only perceived by great and experienced recruiters.

Why does a high Net Promoter Score equate Operational Excellence?

When looking for an outsourcing partner, another thing you must remember is to partner with one that has a High Net Promoter Score.

Net Promoter Score (NPS) helps businesses gauge the quality of the customer service offered by outsourcing companies. Organizations can use NPS to assess which outsourcing service is best to partner with because this score shows loyalty trends and growth revenue outputs.

In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention, making this a critical trait a BPO company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

Look for a trusted outsourcing company that can help you build a dedicated team that has:

  • Access to talent through their A+ recruitment process
  • Cost saving of up to 70%
  • Adaptability in technological advancement
  • Established Information Security
  • Operational excellence
  • Building great, high-performing, sustainable team
  • Information and data security
  • Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great teams for the following line of business:

Healthcare

Finance and Accounting

Research and Data

Customer Experience Support

Information Technology

Back Office Support

1 week ago No Comments Views

How Data Analytics Contributes to Healthcare Sustainability

Medicine doctor and stethoscope touching icon heart and diagnostics analysis medical on modern virtual screen interface network connection. Medical technology diagnostics of heart concept

Healthcare is one of the many industries greatly benefited by technological advancements – from modernized equipment and procedures to the rise of telemedicine and AR in practice. When it comes to analyzing large volumes of patient information, hospitals and healthcare providers also began relying on new software and technology to make the process easier and more efficient.

Through the years, the healthcare system has been increasingly data-reliant which made data analytics a crucial part of the industry. It is used not only for data collection but also in creating comprehensive reports and converting them into relevant insights that in turn can be used to support decision-making and improve overall patient care. Moreover, data analytics in healthcare is important in predicting and solving problems, assessing treatments, and increasing patient engagement.

When it comes to sustainability of your healthcare business, here are some ways data analytics can be advantageous for you.

Lessen errors

Human error cannot be prevented when handling large amounts of patient information and other data. More than 80% of medical bills have errors, which may lead to more rejections, increase in insurance and claims costs, and ultimately, decrease in patient satisfaction that can directly affect your revenue.

Through data analytics, however, these errors can be prevented and even fully eliminated using an organized system for denial mapping review and categorization that accounts for a more effective and accurate analysis of patient data.

Enhance patient care

The end goal of any healthcare business or provider is to serve its patients the best way possible. And with the aid of data analytics, processes are improved and errors are reduced, resulting in better service. Procedures such as setting appointments, processing insurance claims, and issuing medical bills are simplified, which cuts the waiting time for patients and leaves them more satisfied with the service you provided.

Data analytics also helps you offer more personalized treatment to your patients as well as guarantee minimal readmissions due to medical errors or misdiagnoses.

Reduce administrative costs

With the help of data analytics, healthcare businesses can streamline administrative tasks and allocate its staff to where and when they are most needed. Aside from maximizing your manpower, this also free up funds that can be used in improving other services. Just like what is mentioned above, improved processes especially in approvals and reimbursements can also ease tight cash flow – a common problem for hospitals and clinics especially in this time of a global health crisis.

Why high Net Promoter Score equates Operational Excellence

When looking for an outsourcing partner, another thing you must remember is to partner with one that has a High Net Promoter Score.

Net Promoter Score (NPS) helps businesses gauge the quality of the customer service offered by outsourcing companies. Organizations can use NPS to assess which outsourcing service is best to partner with because this score shows loyalty trends and growth revenue outputs.

In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention, making this a critical trait a BPO company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

Outsourcing data analytics

When it comes to building your data analytics team, outsourcing is one of the best choices to make due to its numerous benefits. A good outsourcing partner promises for the following:

  • Operational excellence
  • Build a great, high-performing R&D support team specifically designed for your security needs
  • Operational cost savings of up to 70%
  • ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing R&D team:

  • Data Analyst
  • Research Analyst
  • Account Research Specialist
  • Business Analyst
  • Database Maintenance Specialist
  • Product Ops Developer
  • Cybersecurity Specialist
  • Systems Integration Developer
  • Threat Intelligence Analyst
  • Threat Landscape Analyst
  • Systems Administrator
  • Other R&D Experts

Let’s work together to build a great R&D Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

2 weeks ago No Comments Views

Outsourcing Accounting and Finance: 5 Reasons Why It’s a Must in the New Normal

The pandemic, as we all know, has altered many industries around the world and affected key business operations including finance and accounting processes. This resulted in many businesses and companies to adapt new approaches in managing their F&A. Some relied on cloud-based technology while others utilized digital platforms for clients and practiced virtual collaboration among their employees.

More than these, another trend in F&A that is rising in popularity in the new normal is outsourcing. Given the current economic climate, businesses are looking for ways to reduce costs without compromising the quality of service. Partnering with a good outsourcing provider can help you achieve both and even prepare you for unexpected scenarios and potential threats just like the global pandemic in the future.

In the new normal, it is highly recommended to outsource your F&A solutions and here are 5 reasons why.

  1. Cost-effective

When you outsource, you immediately save on personnel costs such as salaries, benefits, and training and recruitment expenses while still getting the full benefit of a full-time employee. With the current circumstances, these savings are best allocated to the improvement of other aspects of your business

Not only that, partnering with a reputable outsourcing provider will also save you on time as it guarantees an excellent recruitment process. You will be linked to individuals who are not only knowledgeable in F&A core responsibilities but also have necessary licenses and certifications. 

  1. Access to world-class talent

Taking off from that last point, outsourcing gives you access to a pool of skilled and experienced F&A talents that you may not have if you choose to build your team inhouse. Because of the pandemic, the scarcity of skilled candidates in the accounting profession has doubled which made the talent access and hiring process even more challenging.

It is important to have individuals onboard who can handle your F&A functions expertly so as to avoid costly errors and noncompliance to policies as well as provide you recommendations that can help in making crucial business decisions moving forward.

  1. Increased efficiency and minimized risk

Outsourcing gives you a team of trained and expert F&A professionals who can limit the risk of losses to your business. Errors, penalties, and litigation expenses always come at staggering costs and therefore must be prevented as much as possible in order to keep your company afloat in the new normal.

  1. Flexibility

Another great thing about outsourcing is it provides added flexibility and scalability in your operations by allowing you to choose only the services that your company specifically needs in a given moment. This eliminates unnecessary expenses and even improves cash flow, which are very important in these times.

  1. Focus on core competencies

Ultimately, outsourcing your F&A processes takes away time-consuming tasks out of your plate and allows you and your employees to focus more on tasks that add value to the customers and on achieving your business goals. 

Why high Net Promoter Score equates Operational Excellence

When looking for an outsourcing partner, another thing you must remember is to partner with one that has a High Net Promoter Score.

Net Promoter Score (NPS) helps businesses gauge the quality of the customer service offered by outsourcing companies. Organizations can use NPS to assess which outsourcing service is best to partner with because this score shows loyalty trends and growth revenue outputs.

In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention, making this a critical trait a BPO company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

Look for a trusted outsourcing company that can help you build a dedicated F&A team that has:

  • Access to talent through their A+ recruitment process
  • Cost saving of up to 70%
  • Adaptability in technological advancement
  • Established Information Security
  • Operational excellence
  • A great F&A team
  • Information and data security
  • Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performance F&A team composed of:

Let’s work together to build a great F&A Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

Because the pandemic has altered many industries around the world including finance and accounting, outsourcing your #F&A team is a must in this new normal.

Why? Read here.

2 weeks ago No Comments Views

3 Contributions of an Outsourced Omnichannel Support in Business Sustainability

Customer service has greatly evolved through the years especially with the advent of the internet, which opened more channels for businesses to be reached by its customers. With the rise of omnichannel support, a more personalized customer experience is made possible for clients.

Unlike multichannel, omnichannel offers consumers more than just different ways to get support. Instead, it involves a fully integrated and cohesive customer experience across all channels and devices. According to a survey by Aspect Software, businesses that adopt omnichannel strategies achieve 91% greater year-over-year customer retention rates compared to businesses that do not. Indeed, it is the future of customer service.

So when building your omnichannel support team, consider outsourcing from a reputable partner that can provide you access to world-class talents and A+ recruitment with lower costs. In turn, your dedicated team can help you deliver better service to clients and improve your revenue, which are crucial nowadays with a health crisis still affecting the economy.

Better customer service

First and foremost, outsourcing an omnichannel support team guarantees you provide better customer service to your customers. By providing them access to multiple easy options to reach you at any time of the day, you are able to handle queries and resolve issues on-time. At the same time, allowing them to be in-charge of which channel to use gives them a more personalized and empowered experience with your brand.

A positive experience will drive an increase in customer satisfaction and most likely lead to referrals and good reviews. According to a 2018 survey by Gladly, 80% of customers will recommend a company to friends and family after a great customer experience and 40% of those satisfied customers will share their story on social media. In turn, this will boost customer retention rates and bring more revenue to your business.

Improved efficiency and productivity

Relying on solely phone calls when it comes to your customer support may prove to be less efficient because an agent can only attend to one customer at a time compared to utilizing other channels such as SMS, email, live chat, and social media, which can cater to a big group at once. With your outsourced omnichannel support team, productivity can be optimized since they can focus on handling more complex issues, bringing real added value to your business.

Flexibility

One of the greatest advantages of outsourcing customer support is it allows flexibility when it comes to hours of operations depending on your business needs. Your remote customer support team can take calls and reply to inquiries even beyond your business hours, which ensures that no concerns get missed out. This is especially beneficial to businesses operating on an international level.

Outsourcing also proves to be scalable depending on the demands of your business. You can get additional support during peak season and end the contract when the business slows down.

In selecting your potential outsourcing company, make sure that it has:

  • Access to world-class talent
  • A+ recruitment process who can build a team in just 30-45 days
  • Net Promoter Score of >60

Lastly, find an outsourcing partner with a High Net Promoter Score (of at least 60%). Why?

Net promoter score helps businesses gauge the quality of the customer service offered by outsourcing companies. In a way, this represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention. It also showcases how well the outsourcing partner is performing, how often they resolve issues, and if their clients are satisfied with their experience. A High Net Promoter Score results in a sense of security and peace of mind in terms of client satisfaction and quality business operations.

All these qualities and more can be found with the right outsourcing partner who can provide a customized, high quality social media management into your business solutions and promise the following:

  • Operational excellence
  • Build a great social media team specifically designed for your unique CX support needs
  • Operational cost savings of up to 70%
  • 90% customer satisfaction
  • 95% response rate in social media platforms
  • Increase customer and brand loyalty
  • ISO 27001 and 9001 certified and GDPR, HIPAA, and DPA2012-compliance
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

\

We can build you a great, high-performing CX team:

  • Social Media Managers 
  • Online Community Managers
  • Customer Care Representatives (Omni-channel)
  • Chat / Email Support Representatives
  • Technical Support Representatives
  • Market Research Analysts
  • Others

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

4 weeks ago No Comments Views

How Outsourcing F&A Contributes to Business Sustainability, Aside From Cost Reduction

In maintaining financial stability, a company must prioritize its finance and accounting (F&A) processes especially now where the business landscape has become unpredictable because of the pandemic. Proper accounting helps you track your company’s income and gives you an accurate picture of where you stand financially, thereby allowing you to direct the course of your business.

With such a crucial role, a dedicated team is needed to properly handle finance and accounting processes, but not all companies have the resources to build one internally. Fortunately, outsourcing has become a great help when it comes to this since it helps businesses cut overhead costs without sacrificing the quality of service.

More than just cost cutting, the advantages of outsourcing F&A for business stability also include:

Access to world-class talent pool

Partnering with a good outsourcing company guarantees that you will only have access to skilled and experienced candidates who can perform their roles with efficiency and quality. With this, you are assured of less errors in your accounting processes, which can incur costly penalties, and a faster turn-around time for your clients, improving your business performance overall.

Your outsourced talent will also take care of compliance to the latest policies, accounting rules, and financial regulations so you won’t have to worry about staying up-to-date. 

Flexibility and Scalability

Another great benefit of outsourcing is being able to scale your financial and accounting processes and customize the service based on your company’s specific requirements and business needs. This means you are getting solutions tailor fit to what you only need and translates to even more cost effectiveness in the long run.

Best Tech Practices

The impact of technology in the accounting sphere is unprecedented, so to be able to keep up with the times and serve your clients better, you must have access to the latest technological advances and software relevant to your business. Most of the time, these can be very costly, but when you outsource, you get to enjoy the benefits of these resources without having to pay anything extra.

Ultimately, outsourcing takes away time-consuming tasks out of your plate and allows you and your employees to focus more on tasks that add value to the customers and on achieving your business goals.

When looking for an outsourcing partner, another thing you must remember is to partner with one that has a High Net Promoter Score.

Net Promoter Score (NPS) helps businesses gauge the quality of the customer service offered by outsourcing companies. Organizations can use NPS to assess which outsourcing service is best to partner with because this score shows loyalty trends and growth revenue outputs.

In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention, making this a critical trait a BPO company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

Look for a trusted outsourcing company that can help you build a dedicated F&A team that has:

  • Access to talent through their A+ recruitment process
  • Cost saving of up to 70%
  • Adaptability in technological advancement
  • Established Information Security
  • Operational excellence
  • A great F&A team
  • Information and data security
  • Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performance F&A team composed of:

Let’s work together to build a great F&A Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

4 weeks ago No Comments Views

Why is Outsourcing RCM cost Effective and Sustainable?

One of the ways to ensure that your healthcare team is not overworked is by adding manpower to your organization such as administrative support with revenue cycle management (RCM), billing compliance, and other back-end functions. A  2020 Black Book reports that approximately 90% of hospitals have already outsourced or are planning to outsource their RCM functions to reduce overhead costs. 

But aside from being a great back up to overcome high volume of workload, employing your own team of RCM excerpts are beneficial for keeping your business up and running with any business climate and economical situation. 

Why is Outsourcing RCM cost effective and sustainable?

  1. Cost-effective 

First and foremost, a pool of outsourced healthcare and RCM professionals takes away the expenses and the added work of acquiring and training people – all without sacrificing the quality of patient care. It can allow you to save up to 70% not just on overhead cost but also general operating costs. Moreover, outsourcing is cost-efficient in terms of being scalable depending on your company’s needs and giving you the access to the latest technology relevant to the industry without spending a fortune.

And one of the benefits of unloading too much administrative duties on your core healthcare staff to enable them to focus more on the needs of their patients, this results in patient satisfaction which also improves your income and cash flow in the long run.

  1. Reduced operational errors (i.e. billing)

Outsourced teams of competent and trained medical billers from RCM can help your company prevent incurring high costs due to billing errors. They are to reduce the number of denied and rejected medical claims to the best of their abilities. All in all, this maximizes feedback assistance on reimbursements and future assets. 

And with the outsourcing partner, they can help with compliance to the ever-changing requirements and regulations in the healthcare industry (i.e. KPIs of 95% coding, billing and documentation accuracy & 90% increase in revenue) , assuring that your company meets all guidelines to avoid possible conflicts along the way.

  1. Quality Skills and Talents

Dealing with one trusted company enhances overall efficiency and accuracy. Good providers also insist on building a dedicated team of highly-experienced healthcare professionals who can deliver quality results. Having RCM talents with the skill and experience necessary to adapt the current technology you are using and be able to continuously improve on it. Usually, a great partner has A+ recruitment team and process who has access to world-class talent despite the competitive talent pool.

Choose a partner with High Net Promoter Score (>60)

An outsourcing partner with a proof of positive track record of industry & domain expertise, number of years offering healthcare support services, and client partnership tenure and company reputation & success rates such as Net Promoter Score (NPS) is a sure win in terms of getting hold of business stability for your company. With their industry experience they have the right expertise and knowledge when it comes to the general healthcare industry and the unique needs of your company to provide and render services effectively. 

With their experience and expertise this usually results in a high Net Promoter Score (>60). NPS represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention, making this a critical trait a BPO company should have. When used correctly, NPS can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience. Having happy patients equates to more stable business operations and sustainable healthcare services being offered with your company.

Other gains of outsourcing with the right partner are:

  • Operational excellence
  • Build a dedicated team healthcare team (i.e. RCM)
  • Operational savings of up to 70%
  • Access to world-class talent
  • A+ recruitment process
  • Industry experience
  • HIPAA and DPA-20212 compliance
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

Provider Management Services

  • Claims Specialists
  • Medical Coders
  • Medical Billers
  • Enrollment Processors
  • Denial Management Specialist

Patient Support Services

  • Patient Concierge Specialist
  •  Insurance Verification Specialist
  • Collections Specialist
  • A/R Specialist

Health Analytics and Risk Management Services

  • Healthcare Analyst

Others

Let’s work together to build a great healthcare team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

1 month ago No Comments Views

Secure Business Success Through Customer Satisfaction

Customer satisfaction plays an essential role within almost every business because it promotes loyalty to existing customers and attracts potential ones from the testimony of those who are satisfied with the service or product they get from your company. According to a study, testimonials generate 62% revenue 92% buys a product after reviewing a good testimonial.

To fully appreciate the importance of customer satisfaction for your company, we listed 3 reasons how it can help you reach business success.

  1. Retaining Customers

As mentioned above, positive testimonials from satisfied customers can bring in more revenue through converting potential to actual customers. But more importantly, it creates loyalty by retaining existing ones. Note that the cost to get new customers is 6-7x more costly than retention. It puts into perspective how vital customer satisfaction is because instead of spending huge money on acquiring new customers, improving your existing processes and systems to cost only a fraction of your company’s resources. This will go a long way in saving costs and growing your business revenue.

Customers with a CSAT rate of 7 or more are considered satisfied and are likely to engage with your business again. But anything 6 or below means they are unhappy with you and are a huge attrition risk.

  1. Increase Sales Revenue

Companies focussing on customer satisfaction eventually take in on healthy sales revenue. Not losing old customers is key to a steady revenue from repeat business. It is important to note that customer satisfaction and increased revenue are correlated. If a satisfied customer stays loyal to your brand, buys often, and makes recommendations to family, friends and colleagues, it means a steady sale and potential increase as well. Knowing areas that are impacting customer satisfaction negatively and need improvement through surveys will also give you an overview on how to make more people satisfied with your business and will help improve customer satisfaction and reduce customer churn.

  1. Support Pillar 

Lastly, satisfied customers are more likely to stay by in times of crisis; they care for the brand and want to see it thrive. If they have loyalty and trust in the brand they will keep on supporting your business even in crises like this pandemic and can be your utmost support pillar to keep your business stay afloat. Their loyalty can also boost your brand reputation and popularity. Famous brands have dedicated teams and initiatives for improving customer satisfaction, which helps them achieve high sales figures.

Now that we know how vital customer satisfaction is for your business success regardless of the movement in the market, one more important thing to consider is build great, high-performing customer support teams. They are those who are making customer satisfaction possible because they directly take care of your customers and make them feel heard.  Aberdeen Group states that consistent service quality across multiple channels retain 89% of their customers, whereas companies that do not provide a consistent quality are only able to retain 33%. So, outsourcing this team can help you grow your business by making your customers happy and satisfied.

How to achieve this?

Through having the right outsourcing partner. Look for these five traits for a great CX BPO:

  1. A+ Recruitment Process

The right partner not only has access to a world-class talent pool but they also ensure they can build a great customer service team for your company in just 30-45 days alongside training your team with customer service platform proficiencies like Zendesk, Freshdesk, Medallia among others

  1. Information Security

A great customer service BPO has an established information security system that makes sure your data and your customers’ data are kept secure, avoiding any type of breach and other security concerns. They should be ISO 27001 and 9001 certified and GDPR, HIPAA, and DPA2012-compliant. 

  1. Future-thinking in providing end-to-end solutions

A future-thinking BPO partner also prioritizes creativity, and valuing your partnership as an essential tool for designing and productizing services. 

  1. Established strategic analysis

This is because it’s the BPO partner’s job to be experienced with the advanced automating tools and the techniques of strategic analysis and help your company reach greater heights. 

  1. Net Promoter Score of >60

Net promoter score helps businesses gauge the quality of the customer service offered by outsourcing companies. Organizations can use NPS to assess which customer service BPO is best to partner with because this score shows loyalty trends and growth revenue outputs. In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy, and this results in customer loyalty and retention, making a high NPS a critical trait a customer service BPO company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

When you’re expanding your business, team up with a solutions partner that makes your process, their process. The right outsourcing partner ensure:

  • Operational excellence
  • Having a great CX team
  • High customer satisfaction rate
  • Operational cost savings of up to 70%
  • Information and data security
  • Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing CX team:

  • Social Media Managers 
  • Online Community Managers
  • Customer Care Representatives (Omni-channel)
  • Chat / Email Support Representatives
  • Technical Support Representatives
  • Market Research Analysts
  • Others

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

1 month ago No Comments Views

Why Is Net Promoter Score Important Before Considering a Partnership?

Net Promoter Score (NPS) helps businesses gauge the quality of the customer service offered by outsourcing companies. Companies use NPS to assess which BPO is best to partner with because this score shows loyalty trends and growth revenue outputs. In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy, and this results in customer loyalty and retention, making a high NPS a critical trait any outsourcing company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied and delighted with their experience.

To grasp the importance of NPS, we listed 3 reasons why:

  1. Promote Customer Loyalty

If you want to measure customer loyalty, NPS is the way to go. This measures how the outsourcing company put their customers first and how the voice of their clients matter to them. If their existing customers feel heard they will stay loyal to the partnership. One of the key benefits of Net Promoter Score is that it measures the likelihood of repeat business from their clients. Through this, you can forecast business growth, cash-flow, as well as assess the outsourcing company’s brand and overall customer satisfaction from their partners.

  1. Channel for Communication

If a company regularly conducts NPS surveys, it means that they are open to communicate with your existing customers and are interested in how they can improve their service and want to gain new ideas and better understand the requirements of their clients. It will also give you an idea of their business outlook and how likely they are to continue providing the best quality service.

At the same time, they are open to identify which clients are not happy and strive to do what can respond well to the needs of their clients. They understand that one bad experience ruins the image that took years to build. Having the knowledge on the importance of measuring NPS means they won’t risk their company’s reputation and business partnership.

  1. Peace of Mind

If the company you are planning to outsource your teams with has a good NPS you can have a sense of peace of mind that they aim to provide quality service and build you great, high-performing teams. You can be at ease that your investment will have long term pay off because they make sure that they prioritize your needs, listen to feedback and adjust strategic solutions based on the information they get from the Net Promoter Survey. Aside from getting the latest on your customer sentiment, a regular Net Promoter Survey is ideal for identifying trends and tracking business performance over time.

In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention, making this a critical trait a BPO company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

All these qualities and more can be found with the right outsourcing partner who can provide a customized, high quality business solutions that can promise for the following:

  • Operational excellence
  • Build a great teams specifically designed for your unique needs
  • Operational cost savings of up to 70%
  • Access to world-class talent
  • +A recruitment process
  • Information and data security
  • Sense of security and peace of mind from NPS

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performance HC team composed of:

Patient Support Services

  • Patient Concierge Specialist
  •  Insurance Verification Specialist
  • Collections Specialist
  • A/R Specialist

Provider Management Services

  • Medical Coders
  • Medical Billers
  • Claims Processors
  • Enrollment Processors
  • Denial Management Specialist

Health Analytics and Risk Management Services

  • Healthcare Analyst

Others

We can build you a great, high-performing CX team:

  • Social Media Managers 
  • Online Community Managers
  • Customer Care Representatives (Omni-channel)
  • Chat / Email Support Representatives
  • Technical Support Representatives
  • Market Research Analysts
  • Others

We can build you a great, high-performing R&D team:

  • Research Analyst
  • Account Research Specialist
  • Business Analyst
  • Database Maintenance Specialist
  • Product Ops Developer
  • Cybersecurity Specialist
  • Systems Integration Developer
  • Threat Intelligence Analyst
  • Threat Landscape Analyst
  • Systems Administrator
  • Other R&D Experts

We can build you a great, high-performing F&A team composed of:

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

1 month ago No Comments Views

Newsletter

Subscribe to our emailing list and get notified of the top stories on the web.

Scroll to top