3 Myths About Healthcare BPO

The impact of the pandemic in the healthcare sector is undeniably profound as hospitals and healthcare organizations look for ways to deliver its services in the best way possible despite changes driven by the crisis.

To provide more focus on keeping patients cared for and satisfied, healthcare businesses have the option to outsource its non-core tasks such as revenue cycle management (RCM), CDI solutions, and even telehealth support among others from a trusted and reputable partner. This will help in improving employee morale and customer experience that in turn will also lead to better revenue and business stability in the long run.

However, the misconceptions surrounding healthcare BPO hinder some business owners to adapt the practice in their operations and reap its many benefits. By knowing these myths and debunking them, one can begin to understand the advantages of healthcare outsourcing and how it can help businesses stay resilient in these challenging times.

Myth 1: Healthcare outsourcing is expensive

The fact is building a team, whether it’s in house or outsourced, will always entail costs, but partnering with a good outsourcing company can save you on labor expenses as well as spending on expensive equipment.

In Deloitte’s Global Outsourcing Survey 2020, it was found that cost reduction is the primary objective of companies for outsourcing services. “The impact of COVID-19 plays a key role here: the uncertain economic environment is switching the focus back to the numbers,” the report stated.

Outsourcing also gives you the best value for your money as it links you with experts who can assure fewer billing and transcribing errors and reduced processing time, resulting in additional savings.

Myth 2: Healthcare BPO partners are not secure

This misconception can be easily dispelled by taking into account that healthcare BPO follows international standards when it comes to security thus undergoing stricter measures to ensure compliance. Healthcare data breaches are more often due to gaps in data privacy processes and practices more than noncompliance of the BPO.

As the pandemic drove the rise in popularity of telehealth and virtual care, ensuring the safety and security of sensitive patient information has never been more important. It is best to look for an outsourcing partner that has security and compliance certifications such as the Health Insurance Portability and Accountability Act (HIPAA) and a robust IT infrastructure.

Myth 3: Managing a remote team is a challenge

Today’s technology has made it possible for companies to easily check in with their outsourced team wherever they may be in the world. Teleconference platforms and messaging applications among other tools make it feel like your outsourced team is not just a mere extension of the company, but also a part of the whole team.

For outsourced relationships to work best, transparency and communication between the company and the outsourcing partner must be observed at all times

Outsourcing has always proven to be a beneficial strategy to improve business operations, especially in the healthcare industry. The key is to just find the right partner that can provide the following gains: