3 Reasons Why You Need to Outsource Health Informatics for EHR Support

While most of the services offered right now are transitioning over to digital and online platforms, healthcare is also making a shift. One of which is the digitization of medical charts through Electronic Health Record (EHR).

EHR is simply a digital copy of a patient’s paper chart. But this provides real-time and secured access of patient information to all healthcare staff that handles patient care. Other benefits of EHR is list below:

• Immediate access of patient’s medical history, diagnoses, medications, treatment plans, laboratory and test results, and other medical information needed by all healthcare providers
• Immediate access to evidence-based tools that providers can use to make decisions about a patient’s care
• Automated and streamlined workflow
• Readable and comprehensive patient charts as compared to handwritten data

But to take full advantage of the benefits of EHR, outsourcing a great, high-performing health informatics team is key to achieve this. We listed 3 reasons why.

1. Save Time and Money

Health Informatics helps in automating data collection and logging of medical information for the patient. As a result doctors, nurses, and other hospital staff can focus on their patients and do not need to manually encode patient’s information, giving them more time to focus on patient care. Freeing them from this also results in saving more money because more work is done in a lesser amount of time.

Through proper handling of the information more lives will be saved by avoiding medication errors. A 2017 in the US records that these eros resulted in 550 deaths. In the US wrong medication orders cost about 136 billion dollars of liability as a result of doctor’s handwriting, misreading of orders, poor communication, and poor documentation. An expert equipped with Health Informatics literacy can greatly reduce the costs of healthcare and improve the lives of both patients and caretakers.

With the right outsourcing partner, you can save up to 70% on operation costs as well. Because of their access to world-class talent and A+ recruitment process, your budget can be allocated accordingly yet not compromising skills for your team.

2. Improved Documentation

Since a team of Health Informatics are solely focusing on data organizing, there will be no worrying about scrambling for all the necessary patient information. Instead the only thing the healthcare professionals will focus on providing the best healthcare plan and treatment for their patients.

The best thing to remember is that the main purpose of Health Informatics is to help healthcare providers save lives through proper and improved documentation. This happens through organizing patient’s information and records for easy access by any healthcare professional in different healthcare departments. This results in a quicker diagnosis and treatment. It also minimizes miscommunication between each healthcare professional.

3. Certified with Data Privacy Compliance

One of the emerging fears in EHR are data breach and general security concerns especially these records are saved online. But with a team of Health Informatics experts outsourcing from a trusted partner, you can be assured that they are certified with data privacy compliance and have an in-house security protocol to keep patient’s records safe and secured.

According to the Office of the National Coordinator for Health Information Technology the health record is “not just a collection of data that you are guarding—it’s a life”. Therefore, the there are major ethical priorities for electronic health records to follow:

• Privacy
• Confidentiality
• Security
• Data integrity

With the right outsourcing partner, you can be assured that they will build you a team of HIPAA and DPA20212 compliant because they understand that patient information should be kept secured and is only used for clinical documentation proposes.

HI Teams to Build:

1. Clinical Abstractors

• Receives patient’s records
• Perform abstracting from moderate to highly complex clinical data

2. Medical Review Specialists

• Oversees and facilitates first level screening for patient records
• Incorporate information from different healthcare teams
• Ensure confidentiality with patient and physician information

3. Implementation Specialists

• Train healthcare staff on utilizing EHR
• Troubleshoot problems and provider information to EHR developers

When looking for a trusted outsourcing company, partner with the one that can help you build a dedicated Health Informatics team that has:

• Access to world-class talent
• A+ recruitment process that can hire and on-board new teams within 30-45 days
• Most specially, a high Net Promoter Score of at least 60.

Why High Net Promoter Score?

Net Promoter Score helps businesses gauge the quality of the customer service offered by outsourcing companies. Organisations can use NPS to assess which outsourcing service is best to partner with because this score shows loyalty trends and growth revenue outputs.

In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention, making this a critical trait an outsourcing company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

With the right partner,  you are guaranteed with: 

• Operational excellence
• Build a dedicated team of HI and RCM team that can help you properly manage claim denials
• Operational cost savings of up to 70%
• 95% coding, billing and documentation accuracy
• 90% ROI in correct claims processing
• Improved denial management rate
• ISO 27001 and 9001 certified, GDPR, HIPAA compliant
• Net Promoter Score of 71: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

• Building great, high-performing teams
• 70% Projected operational savings 
• 71 Net Promoter Score
• 97% Client retention rate

We can build you a great, high-performing Health Informatics team composed of:

• Clinical Abstractors
• Medical Review Specialists
• Implementation Specialists

We can build you a great, high-performing RCM teams composed of:

• Medical Coders
• Medical Billers
• Patient Concierge
• Clinical Abstractors
• Patient Concierge
• Medical Review Specialists
• Care Navigators
• Outbound/Inbound Collections
• Other RCM Teams
• Other Healthcare Support

Let’s work together to build a great HI & RCM Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.