An excellent patient scheduling routine is one indicator that your business is on the right track. However, poor scheduling can jeopardize your current Home Healthcare business, affecting your company’s revenue and bottom line. Here are 4 tips for efficient and effective patient scheduling to guide you through the process:
1. Prioritize patient appointments according to severity and acute nature of issue, as well as availability of practitioner.
2. Verify appointments via email or text and ask for the patient to respond with a “yes”, “no”, or “reschedule please” one week before the scheduled appointment.
3. Use an automated text or dialer to confirm 24 hrs in advance.
4. Finally use email, text or dialer to reschedule any missed appointments or to schedule follow-up visits.
Outsourcing patient scheduling, billing operations, or making friendly live patient telephone calls can effectively and efficiently provide quality care to your patients, or while increasing your revenue and keeping your costs down. Infinit-O ensures top-notch delivery of customized, quality-based outsourcing solutions right where you need them. Our extensive experience in Telehealth, RCM, Recruiting and other Home Health business processes is complemented by our Six Sigma, ISO 9001:2008, ISO 27001:2005 certifications as well as HIPAA compliance.
Infinit-O also provides a wide array of outsourcing solutions including Healthcare, Contact Center, Finance & Accounting, and Data & Research.