Back Office Outsourcing. How Can It Help Sustain My Business?

Having a great back office (BO) support team is crucial for any type of business because they function as your company’s administrative backbone. With a well-established Human Resource, Payroll, Data Entry and other back office functions, you can focus more on strategies and business plans all the while taking care of your employees. This equates to business sustainability and stability as employees, administrative duties and overall business operations are kept well maintained.

Although finding quality back office teams is challenging for most companies especially if you don’t have access to best in class talent in the industry. Hiring the people not fit for your requestments can cause low-quality output, service delays, miscommunication and general operational problems.

But before you decide on hiring your own BO teams, we listed the benefits of having an outsourced team onboard.

1. Operational Cost Savings

As with all outsourcing support teams, if you partner with the right company, you are assured with saving on operational costs at most up to 70% because you can utilize an existing, well-maintained administrative infrastructure on top of offshore low labor costs You also get to save the expenses allotted on hiring, training, technology, office overhead, and among others.

It’s important to note that the infrastructure for back office management (i.e. office, tools, software) is expensive both in time and financially. Other factors to consider are employee turnover, technology and training, software, hardware, and other service needs. Cost saving from these things allows your business to thrive because it can be allotted on other expenses to develop business strategies, research and development and even marketing plans.

2. Quality Back Office Talent

The right outsourcing partner has access to world-class talent with a tried and tested A+ recruitment process that can build you quality teams in just 30-45 days, from hiring, training and onboarding. This is a huge contribution to business sustainability because you can have people working on your administrative core responsibilities with an assurance that the people onboard are already experts on the field.

Scouting for people with not just experience but skills and necessary training can be tough and challenging, especially in a tight labor market. Instead of focusing on finding people, you can redirect your time and efforts on making business connections and even planning to make your company fully adapted with the changes in the industry, with the shift to digital medium and remote work. Also, with the right partner, they give their clients involvement in the screening process in building their teams because they aim for a collaborative partnership.

3. Gives You Freedom to Focus on Core Competencies

Above all else, back office support is vital because they free you up from administrative responsibilities and so you can realign your focus on the core competencies of your business which will ultimately help you reach your business goals. By placing these crucial but secondary processes in the hands of trusted and experienced Back Office Support experts, you and your executive team will have more time to concentrate on the most important aspects of your company such as planning, sales, marketing and client relationship management.

But to make sure to reap the benefits, make sure that the company you are partnering with has a >60 Net Promoter Score. Why?

Net Promoter Score of >60

Net promoter score helps businesses gauge the quality of the customer service offered by outsourcing companies. Organizations can use NPS to assess which BPO is best to partner with because this score shows loyalty trends and growth revenue outputs. In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy, and this results in customer loyalty and retention, making a high NPS a critical trait any outsourcing company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

When you’re aiming for business stability, team up with a solutions partner that makes your process, their process. The right outsourcing partner ensure:

• Operational excellence
• Having a great back office team
• Industry experience
• Operational cost savings of up to 70%
• Information and data security
• 71 Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

We can build you a great, high-performing BO team:

• HR Compensation & Benefit
• HR Data Management
• HR Employee Engagement
• Employee Relations Officer
• Recruitment Specialist
• Payroll Specialist
• Data Entry Specialist
• Others

Infinit-O is the trusted customer-centric and sustainable leader in Business Process Optimization to Small and Medium businesses in the Financial Services, Healthcare and Technology sectors by delivering continuous improvement through technology, data and people.