Outsourcing Goals: Start with the Big Picture
Planning an outsourcing engagement requires careful consideration of both strategic and tactical issues. Tactical issues include…
Philippines’ Healthcare BPO Industry: 100,000 Employment Opportunities and $1 Billion Revenues By 2016
According to the January 2013 report of international business advisor and research firm Everest Group, the…
The Four Stages of Outsourcing: Part I
(This is the first of two parts discussing the four stages of outsourcing.) Almost all partnerships that…
India VS Philippines: Which is the Better Outsourcing Destination?
In the 2014 list of Tholon’s Top 100 Outsourcing Destinations, India and the Philippines ranked first…
What are the essentials of a good business process outsourcing contract?
I have always advocated investing in time to carefully develop and negotiate your business process outsourcing…
5 Outsourcing Models Available for Your Business
The N+1 Theory suggests that there is always one more of everything. Most of the time, this is…
Should You Outsource? 5 Myths, Facts, and Figures on Outsourcing
Outsourcing has become a popular method of doing business. However, there are still some who are…
Struggling Outsourcing Companies Attractive Targets for Acquisition
The U.S. recession has squeezed onshore outsourcing firms’ revenues. Most are experiencing dwindling client pools, lack…
Tata Consultancy Services (TCS) Diligenta’s Future Looking Up
With a recent acquisition and two new contracts signed and another two possibly in the works,…
Manila Ranks Top 2 Outsourcing Destination in the World
2014 is a great year for the Philippine Outsourcing industry. Tholons, a US-based strategic advisory firm…