Every business has routine tasks that have to be completed in order to keep the business running successfully. Some examples of these important but routine tasks include taking customer calls, data entry, data processing, and handling accounts receivable and payable. If you ignore these types of tasks, the success of your business will quickly start to suffer. The good news is that there are some cost effective options for completing routine business processes.
Develop systems to increase efficiency
Many of the routine tasks in businesses can be streamlined through the creation of systems. For example, you can create a system that employees can use to deal with customer service calls. You can develop an approved set of responses to the most common topics that customers call about. Once you develop the system you can train employees to handle customer calls in the appropriate manner. Using a system for this and other tasks will increase efficiency throughout your company because employees know exactly how to complete their tasks. Increased efficiency will save your business money as tasks get completed more quickly and with less labor required. Management will spend less time helping employees decide how to answer customer questions because the vast majority of the questions have been addressed as a part of developing the system. This frees management to focus on other elements of their job.
Bring on inexpensive temporary labor
Another cost effective option for completing routine business processes is to bring on inexpensive temporary labor. You can find temporary labor for your business through companies that specialize in pairing that type of labor with businesses. When you choose temporary labor you will save on some of the costs related to onboarding and employing a permanent staff member. Benefits such as insurance and paid time off do not come into play when you use temporary labor through a staffing agency. The U.S. Department of Labor found that employee benefits account for over 30% of employer costs for employee compensation. By choosing temporary labor you can avoid some of those costs for employee compensation. Temporary labor can be a viable and cost effective option when you need help with the routine tasks in your business.
Work with a high quality outsourcing company
A high quality outsourcing company can help you get your routine business processes completed effectively at a reasonable cost. Top notch outsourcing companies employee a group of people who are trained to handle many of the tasks that are necessary to keep a business running smoothly. In addition, some of the best outsourcing companies have staff members who are trained in higher level tasks that are specific to industries such as accounting, healthcare, and technology. As with temporary labor, when you use outsourcing you will save on the costs related to hiring and employing additional people in your business. In addition, you will save time and money related to training new people. When you choose to work with an outsourcing company you will have to do some initial training with their management and/or other leadership. Once that training is complete, they will take care of training the staff members who will be working on your account. When your business grows, the outsourcing company will be able to hire and train more people to help with your business. This will minimize the disruption to your business as it continues to grow.
In order for your business to be successful you have to consider both quality and cost as you look for help completing routine business processes. The traditional model of hiring more internal staff as your business grows is not always the most cost effective option. Instead, consider the options discussed here to get the help you need at a cost you can afford.