How Growing Tech Companies Can Start Outsourcing

In 2019, the global BPO industry generated 26 billion U.S. dollars in revenue. As scaling tech companies continue to grow, there are a number of critical decisions that need to be made in order to sustain that growth. One of the most important of these decisions is whether or not to outsource business processes to a business process outsourcing solutions provider. While many companies may be hesitant to take this step, there are a number of compelling reasons why outsourcing is the best choice for growing tech companies to advance their brands and leverage strategic advantages.

Doubts About Outsourcing

When it comes to outsourcing, there are a number of doubts and concerns that scaling tech companies may have. One of the primary concerns is the perceived loss of control over business processes, typically including trade secrets. Scaling tech companies may worry that outsourcing will lead to a loss of oversight and accountability, which could lead to QA and QC issues.

Another concern that many tech companies have is the cost of outsourcing. While outsourcing can provide significant cost savings in the long run, there are upfront costs associated with transitioning business processes to BPO services. Companies may also worry about the hidden costs associated with outsourcing, such as the costs of managing and coordinating with an external provider.

Finally, growing tech companies may be hesitant to outsource because they feel that their business processes are too complex or specialized to be handled by an external provider. They may worry that the provider will not have the technical expertise necessary to effectively manage their processes.

Why Scaling Tech Companies Should Consider Outsourcing

Fortunately, there are a number of reasons why growing tech businesses should consider outsourcing their business processes to reputable BPO solution providers as reliable solutions to these concerns.

1. Access to Expertise and Resources

Outsourcing allows companies to tap into the expertise and resources of business process outsourcing service providers. These providers often have access to specialized skills and resources that may not be available in-house. For example, a BPO solutions provider may have more experience and expertise in managing complex business processes or may have access to cutting-edge technologies that can improve efficiency and productivity. Outstanding BPO solution providers often have a People, Process, Technology, and Security (PPTS) framework in place where the teams are highly qualified, trained, and well-integrated with the other components of the framework. 

2. Cutting-edge Technology

Competent BPO companies, such as Infinit-O, offer cutting-edge technology solutions to their clients. The companies provide Automation services that help businesses streamline their operations, reduce errors, and enhance productivity. They utilize Robotic Process Automation (RPA) to automate repetitive and rule-based tasks, which saves time and reduces operational costs. They also offer Business Intelligence (BI) services that provide valuable insights and analytics to businesses. BI services typically include data warehousing, data analytics, and reporting on actionable dashboards, which help businesses make data-driven decisions. With their expertise in Automation and BI, they help their clients stay competitive in today’s fast-paced business environment.

3. Cost Savings

Outsourcing can also provide significant cost savings for scaling tech companies. By outsourcing business processes, companies can reduce overhead costs associated with hiring and managing in-house staff. Additionally, outsourcing providers can often provide services at a lower cost due to economies of scale and other efficiencies.

4. Flexibility and Scalability

Outsourcing also provides tech companies with flexibility and scalability. As companies grow and evolve, their business processes may need to change. Outsourcing allows companies to quickly and easily adapt to changing needs without the need to hire and train new staff or invest in new technologies. They also allow companies to downsize their outsourced HR during their seasonal workload fluctuation. This way, they don’t have to lay off their trained teams while saving costs. 

Choosing the Right Outsourcing Provider

If a growing tech company decides to outsource its business processes, it’s important to choose the right business outsourcing solutions provider. When evaluating potential providers, companies should consider a number of factors, including:

• Experience and expertise in managing similar business processes
• Reputation and track record of success – An NPS of 65+
• Availability of necessary resources and technologies – PPTS framework
• QA and QC management standards – such as ISO 9001, ISO 27001, Sarbanes-Oxley compliance, and more
• Flexibility and ability to adapt to changing needs

Conclusion

As scaling tech companies continue to grow, outsourcing can provide significant benefits in terms of expertise, cost savings, flexibility, and a focus on core competencies. While there may be concerns and doubts associated with outsourcing, careful evaluation of potential providers can help mitigate these risks and ensure a successful and trusted outsourcing partnership. By choosing the right BPO services provider, scaling tech companies can effectively manage their business processes and focus on continued growth and success.

Infinit-O partners with the world’s fastest-growing technology, financial, and healthcare services companies that want to scale and advance their brands. Demonstrated by our world-class Net Promoter Score of 71, we deliver the highest quality outsourcing services using our unique data-driven approach, combining powerful technology and high-performance teams within our highly engaged and agile culture. Our expertise includes CX, back office, sales, data science, and engineering services.
Don’t hesitate to reach out to us now to learn more about how we can support your scaling company.