Leveraging Outstanding Information Security in Outsourcing

In today’s digital landscape, data security is critical as cyber threats become increasingly sophisticated. A data breach can compromise sensitive information, damage a company’s reputation, and result in significant financial losses. 

Global data breaches exposed approximately 15 million data records during the third quarter of 2022. Compared to the previous quarter, this figure had increased by 37 percent. As a business process outsourcing company, ensuring the highest levels of data security is essential. This blog will discuss the measures a BPO company in the Philippines takes to prioritize data security at every level of the organization, from implementing stringent access controls to using the latest security technologies.

Importance of Data Security in BPO Companies

Data security is of paramount importance to BPO service providers for several reasons:

• Protecting Sensitive Information: BPO companies handle a vast amount of sensitive data on behalf of their clients, making it crucial to safeguard this information from unauthorized access and potential breaches.
• Compliance with Regulations: BPO solutions providers must comply with various data protection regulations, such as GDPR and HIPAA, to avoid penalties and maintain client trust.
• Reputation Management: A strong data security posture helps maintain a company’s reputation, demonstrating its commitment to protecting client information.

Key Measures for Ensuring Data Security in BPO Companies

A reliable and competent BPO company prioritizes data security through the following measures:

1. Systems/Application Access Protection

To safeguard client data, BPO companies implement robust access controls, including SAMLv2 (Security Assertion Markup Language version 2) and SSO (Single Sign-On) setup and integration. These measures streamline the authentication process and ensure that only authorized users can access applications and systems. Multi-factor authentication (MFA) adds an additional layer of security by requiring users to verify their identity through multiple methods, such as a password and a temporary code sent to a registered device.

2. Hardware Access Protection

Hardware access protection is essential to prevent unauthorized users from accessing sensitive data stored on devices. BPO companies implement password-protected logins and multi-factor authentication for hardware access, significantly reducing the risk of unauthorized access to client data.

3. Hardware Data Protection

Protecting data on hardware devices involves implementing computer security hardening measures to reduce potential vulnerabilities. Disabling USB ports prevents unauthorized data transfer and potential malware infection while controlling printer access ensures that sensitive data is printed only when necessary. Remote data wipe capabilities enable the secure deletion of data in the event of device theft or loss.

4. Endpoint Virus and Malware Protection

Endpoint security is crucial in defending against viruses and malware. BPO companies deploy endpoint detection and response (EDR) solutions that use machine learning, behavioral analytics, and integrated threat intelligence to identify and mitigate threats. Remote endpoint containment capabilities prevent the spread of malware within the network, and endpoint-based intrusion prevention systems (IPS) add another layer of protection against potential attacks.

5. Patch Management

Regular software updates are essential to maintaining a secure IT environment. Automated patch management systems ensure that operating systems, applications, third-party software, and drivers are up-to-date, reducing potential vulnerabilities that cybercriminals could exploit.

6. Email Protection

Email is a common vector for cyberattacks. Implementing multi-factor authentication for email access, automated virus scans for attachments, and anti-spam filters can help protect against email-based threats, such as phishing and malware infections.

7. Network Protection

Securing the company’s network infrastructure is vital to safeguarding sensitive data. BPO companies use web services whitelist/blacklist access controls to restrict access to potentially harmful websites, network-based firewalls to block unauthorized traffic, intrusion prevention systems (IPS) to detect and prevent network attacks, and computer firewalls for an additional layer of security.

8. Physical Protection

Physical security measures help protect sensitive data and IT assets from theft, damage, or unauthorized access. BPO companies enforce access-controlled areas, monitor and record activities using CCTV cameras, and implement teleworking policies to ensure data security when employees work remotely.

9. Remote Management and Security Awareness

Employee education and awareness are critical components of a comprehensive security strategy. BPO companies provide information security and privacy training, remote work security training, and utilize remote monitoring software to ensure employees follow best practices and adhere to security policies.

10. Mobile Device Management (MDM)

MDM solutions help secure data on mobile devices. BPO companies implement mandatory screen locks, device encryption, work profile creation, app whitelist/blacklist controls, and remote data wipe capabilities to ensure that sensitive data remains protected on smartphones and tablets.

11. Data Security Compliance

Compliance with industry-specific data security standards demonstrates a BPO company’s commitment to protecting client information. Certifications such as ISO 9001:2015 and 27001:2013, PCI DSS, GDPR, and HIPAA attest to the company’s adherence to best practices. Regular internal and external security audits, as well as third-party penetration tests, help identify potential vulnerabilities and ensure continuous improvement in the organization’s security posture. 

Benefits of Outsourcing to a BPO Company With Strong Data Security Measures

Entrusting your data to a BPO company that prioritizes data security offers several advantages:

• Enhanced Data Protection: A BPO company with robust data security measures ensures the confidentiality, integrity, and availability of your sensitive information, helping prevent data breaches and minimize the risk of regulatory non-compliance. By leveraging the latest security technologies and adhering to best practices, these companies can safeguard your data more effectively than in-house teams with limited resources.
• Compliance with Regulations: Partnering with a BPO company that complies with industry-specific data security standards, such as ISO 27001, PCI DSS, GDPR, and HIPAA, can help your organization maintain compliance with these regulations. 
• Cost Savings: Outsourcing to a business process outsourcing company in the Philippines or other countries with strong data security measures can result in cost savings. BPO companies can leverage economies of scale and expertise to provide data security at a lower cost than maintaining an in-house team. This allows your organization to focus on core business functions while benefiting from high-quality data security.
• Access to Expertise: BPO service providers often employ highly skilled and experienced security professionals who are well-versed in the latest security trends, technologies, and best practices. By outsourcing your data security needs, your organization can access this pool of expertise, ensuring that your data remains protected against ever-evolving threats.
• Scalability and Flexibility: BPO companies can scale their data security services to meet your organization’s changing needs. As your business grows or your security requirements evolve, the BPO company can adjust its services accordingly, providing a flexible and scalable solution that aligns with your business objectives.

Conclusion

Data security is paramount in today’s digital age, and partnering with a BPO company that prioritizes data protection can offer numerous benefits. By leveraging the expertise of a BPO company in the Philippines or other countries with strong data security measures, you can safeguard your sensitive information, protect your reputation, and focus on driving business growth.

Infinit-O partners with the world’s fastest-growing technology, financial, and healthcare services companies that want to scale and advance their brands. Demonstrated by our world-class Net Promoter Score of 71, we deliver the highest quality outsourcing services using our unique data-driven approach, combining powerful technology and high-performance teams within our highly engaged and agile culture. Our expertise includes CX, back office, sales, data science, and engineering services.

Reach out to us to explore how outsourcing can enhance your business operations while maintaining the utmost security for your sensitive client information with confidence.