How to Streamline Healthcare Admin Tasks with BPO Solutions

Healthcare organizations constantly play a balancing game between clinical processes and business processes, which are both necessary to deliver quality care to patients and keep the organization running. With thousands of patients coming in and out daily, many healthcare providers turn to BPO for streamlining healthcare admin tasks.

In this article, we’ll discuss challenges in business process management in healthcare, what is healthcare BPO, and how to streamline healthcare processes with BPO.

Challenges in Business Process Management in Healthcare

The healthcare industry constantly faces numerous challenges in its mission to deliver high-quality healthcare to patients. One major area of concern is business process management, in particular improving efficiency while balancing cost savings and quality in healthcare.

On top of navigating unpredictable events and the medical needs of patients, healthcare providers often also struggle with various administrative tasks like maintaining patient data records, handling insurance, staying up to date on government data privacy regulations, managing operational costs, and adopting new technologies. 

These tasks allow for an efficient workflow, smooth care journeys for patients, and ultimately, improved healthcare delivery. However, if medical staff are also expected to handle administrative tasks, it can turn into an impediment. This is where the role of healthcare Business Process Outsourcing (BPO) becomes apparent.

What is Healthcare Business Process Outsourcing?

Healthcare business process outsourcing or BPO is the process of hiring a third-party service provider to handle some clinical and non-clinical tasks. A healthcare BPO brings expert manpower and technology to help organizations improve efficiency and reduce the responsibilities of medical staff, which helps with stress management and boosting morale.

By streamlining tasks with healthcare BPO services, healthcare providers can improve efficiency and reduce errors, thereby helping reduce costs. BPO also helps organizations comply with complex standards in the healthcare industry. Plus, with the incorporation of technology in healthcare, a BPO provider can help a healthcare organization minimize the risk of data breaches.

Most importantly, BPO allows healthcare providers to focus on their core responsibilities – addressing the medical needs of their patients. By relieving medical staff of administrative tasks, they can focus their time and energy on providing better healthcare.

What Healthcare Admin Tasks can be Streamlined with BPO?

Healthcare organizations handle a variety of administrative tasks that are crucial in delivering healthcare and keeping the organization operational. Here are administrative tasks that BPO service solutions can help you streamline:

• Medical billing
• Appointment scheduling
• Insurance claims processing
• Data management
• Customer support
• Medical transcription
• IT services

How to Streamline Healthcare Admin Tasks with BPO

Healthcare BPO providers handle a wide range of administrative tasks for healthcare providers through a combination of knowledgeable staff and cutting-edge technology. How do you streamline healthcare admin tasks?

Medical Coding and Billing

Hospitals and clinics use medical coding and billing to accurately process patients’ bills. This process is quite meticulous and requires knowledge of various codes and systems, such as Healthcare Common Procedure Coding System (HCPS), International Classification of Diseases (ICD), and Current Procedural Terminology (CPT).

Accuracy is a must in this aspect. A BPO service provider can support a health organization with a team of professionals, tools, and resources to improve accuracy in coding and billing while ensuring top-notch security. They can help reduce errors and delays in medical billing and claims processing, which guarantees an efficient process for the patients.

Appointment Scheduling

With the sheer volume of patients a healthcare provider caters to, scheduling appointments alone is a daunting and time-consuming task.

A BPO company can provide the technology and manpower to streamline the process of scheduling patients’ appointments. Outsourcing this function can improve organization within the facility, thereby improving patient experience. It can save time while reducing errors like double-booking and reducing wait times. 

Accounts Payable

On the other side of the coin of financial management is accounts payable. Managing and processing the financial transactions of a healthcare organization can be time-consuming since it requires attention to detail and knowledge of accounting.

Managing accounts payable includes invoice processing, purchase order management, payment processing, expense management, and data analysis and reporting. A BPO provider can support an organization with professionals and business intelligence technology, which can improve accuracy, processing times, and decision-making.

Insurance Claims Processing

Insurance claims processing is another meticulous and time-consuming task for healthcare providers, especially since insurance companies have different policies and each case is unique. Streamlining this healthcare administrative task has proven challenging since insurance companies have different policies and most cases are unique.

A BPO service provider has Robotic Process Automation (RPA) and Automation Intelligence (AI) technology to help streamline complex insurance claims processes by automating steps like collecting information from policyholders, validating account details, and processing new insurance policies.

Healthcare BPO can improve the accuracy of claims, facilitate faster turnaround times, reduce costs from labor needed to resubmit claims, and of course, improve customer service. 

Health Informatics

Health informatics is the foundation of efficient delivery of high-quality healthcare. Health informatics involves gathering patients’ medical data, documenting visits, maintaining records, and preparing reports. This process is time-consuming for both healthcare providers and patients alike.

A healthcare BPO provider can give organizations access to professionals and automation technology to manage patient information. They can ensure efficient and accurate collection and management of information while ensuring compliance with privacy standards. A BPO company can help keep data accessible, allowing healthcare providers to provide quality services.

Customer Support

Customer support is an important avenue for building relationships with patients. Their ability to offer fast assistance contributes to customer satisfaction and, more importantly, better health outcomes.

However, customer support not only requires experienced manpower but also efficient processes and documentation systems. Incomplete records and confusing processes could lead to life-threatening errors.

A BPO provider can help a healthcare organization with streamlining healthcare administrative tasks that serve as pain points in delivering positive customer experience. They can help organize data and make it accessible without compromising on data security. The BPO provider can also provide a team, strategies, and technologies to help take care of high volumes of customer queries, such as setting up self-service features.

IT services

Since most healthcare organizations have a website and telehealth platforms on which they keep patient records and schedules, they need an IT team to manage infrastructures and enhance data security. While it is possible to hire an in-house IT team, a healthcare BPO provider can offer services and an expert healthtech team to handle various IT needs.

Data security in healthcare BPO is indispensable because organizations handle highly confidential information. Healthcare organizations need a reliable partner that can not only be trusted with sensitive data but is also capable of minimizing cyber threats and meeting HIPAA standards.

Streamline Processes for Better Healthcare Services

Streamlined processes and systems are the first step toward providing better healthcare services. The question now is: how do you streamline healthcare admin tasks?

You need a business process outsourcing provider you can trust and who understands the unique needs of the healthcare industry.

Infinit-O’s healthcare BPO services tackle different pain points for most healthcare service companies. We offer solutions to help you minimize paperwork and other unnecessary steps, so your staff can focus on their core duties.

Don’t hesitate to contact us to learn more about how we support healthcare organizations.

Infinit-O is the trusted customer-centric and sustainable leader in Business Process Optimization to Small and Medium businesses in the Financial Services, Healthcare and Technology sectors by delivering continuous improvement through technology, data and people.

For more information, visit: www.infinit-o.com