Benefits of Outsourcing IT Support Services

As businesses are converting from manual set up to digital systems, most if not, all are building and upgrading strong IT services for their company. Large corporations usually have in-house IT tech support services because they have resources to maintain it, but for small to medium sized businesses, the smarter way is to outsource this department. Why? Because building a fortified IT team is not only costly but it requires knowledge-based experience to keep an in-house IT team operational.

Although in-house support ensures that you always have an IT support expert who knows your company intimately, outsourcing this team from a trusted partner offers the same peace of mind. Listed below are 5 benefits of outsourcing your IT services:

Reduce Labor Costs

Hiring an IT team is expensive because the experts in the field usually belong to the top tier in terms of salary grade. On top of that, training and certifications like Microsoft Certified Systems Engineer (MCSE) are important, but expensive. Aside from labor cost, operational expenses such as hardware, software licenses, cloud service subscriptions, and maintenance are equally costly.

Although cost savings is not only the sole advantage of outsourcing, it can be a deciding factor, especially if you are running an SMB on a tight budget. A small in-house IT team can cost your team tens of thousands of dollars each year. On the other hand, the cost of outsourced IT tech support can give you as much as 70% cost savings, especially with the right partner. They also have access to world-class talent and their A+ recruitment process ensures that they can build you a great IT team in only 30-45 days.

Increase Efficiency and Competitiveness

The right outsourcing IT partner will have resources and experience to adapt to your line of business effectively ensuring efficiency in work output. They can build you a great IT team, train them, and provide the support they need to make sure that your unique demands are addressed accordingly. For most implementations, quality IT companies will bring years of experience in the beginning saving you time and money all the while ensuring that key metrics are achieved such as Mean Time to Recover (MTTR) in cases of system/technology downtime, resolution rates, response rates.

Best outsourcing partners are already in the business of measuring their own activity, so it’s in their best interest to make IT consistently better for their clients. Also, vendor results are typically watched more closely to maintain excellence. If your company experiences problems all at once, your outsourcing partner will be able to quickly allocate the pressing issues to different representatives to solve the problems simultaneously. They have multiple employees where they can delegate different IT experts at the same time. And when things are working smoothly, nobody is being paid to sit and wait for the phone to ring which in return reduces downtime and improves employee productivity.

Compliance, Security and Risk Management

Every business investment has a certain amount of risk. Markets, competition, government regulations, financial conditions, and technologies all change very quickly. Outsourcing providers assume and manage much of this risk for you, with specific industry knowledge, especially security and compliance issues. The right partner with an established Information and Cyber Security system is much better at deciding how to avoid risk in their areas of expertise.

Find a partner who is ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant because they understand that data security is one of the most important things for a growing business. They also understand that simple firewall and antivirus software as your company’s sole security measure is not enough. They have a comprehensive information security & data protection process ensuring that all company and information is ultimately safe at all times. They also conduct regular audits to identify processes and procedures vulnerabilities with strict measures in place that prevent any unauthorized access of client’s data at all times.

24/7 Operations

Outsourcing your IT support services also ensures that they can function 24/7 which means that any problems and issues can be addressed as soon as possible without the need to wait for the regular 8-5 working hours. The right partner promises reliability and seamless troubleshooting procedure that results in practical, cost-effective solutions making your company secure and protected. Lastly, outsourcing ensures an established business continuity plan that secures your company in any occurrences of economic or business crises.

High Net Promoter Score (NPS)

Net promoter score helps businesses gauge the quality service the outsourcing company is offering. In a way, this represents the primary capabilities and expertise they provide to their clients through result-based surveys on how much satisfied their clients are in providing IT support services. It also showcases how well the outsourcing partner is performing, how often they resolve technical and IT-related issues, and if their clients are satisfied with the overall experience from their service. A High Net Promoter Score results in a sense of security and peace of mind for the client.

All these benefits and more can be found with the right outsourcing partner who can provide a customized, high quality IT support service solutions that can promise for the following:

Operational excellence
Build a great IT team specifically designed for your technical support needs
Operational cost savings of up to 70%
90% IT resolution rate
95% ticket response rate
90% reduced system downtime
Information and data security
71 Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

We can build you a great, high-performing IT team:

IT Technical Assistant
Information Technology Team
IT Operation Analyst
IT Operation Engineer
Threat Intelligence Analyst
Systems/Cloud Administrator
AWS and Azure DevOps Engineer
Others

Let’s work together to build a great IT Team.

Infinit-O is the trusted customer-centric and sustainable leader in Business Process Optimization to Small and Medium businesses in the Financial Services, Healthcare and Technology sectors by delivering continuous improvement through technology, data and people.