Research, Data & Back Office Support

How to Leverage on Market Research to Reach Business Success

Business experts recommend routine market analysis because it is the cornerstone of a successful business. It gives you insights on your customer’s needs, demands, preferences, and overall market landscape.  And because customer’s behaviours change constantly, understanding your target market can only be done through market research. But major pain point is that conducting market research in the US is very expensive

Fortunately, conducting periodic market research through outsourcing and having your dedicated team yields to the following benefits which will eventually help you reach business success:

  1. Helps Create Customer-Centric Approach

Your customers are the core of business growth, therefore, understanding their needs is a must. This helps you gain a better perspective on their needs and wants wherein you can adjust your strategies and business models accordingly.

In addition, having an outsourced team has more leverage than in-house market researchers because they gather more impartial results. Unbiased data is crucial because it aims to create a customer-centric approach over favoring the demands of the board members or business owners.

  1. Helps Conceptualize Informed Decision Making

Knowing your customers is key in making informed decisions because you can base your plans on tangible data. This also helps you save time and money in the decision making process because there are less trials and errors since planning is data-driven. This opens the gates to business success and growth because you can create business strategies and offer new products and services to appease your customers making you a few steps ahead of your competitors. 

  1. Helps Boost Brand Image

Remember that customer’s perception is key to business stability. Their testimony about their experience with your business can make and break your company. Market researchers can help you know this vital information.These insights can give you leverage on creating better market positioning and adapt your image based on customer’s dynamics.

  1. Helps Providing Data to Analyze customer and Market Trends

A dedicated team of market researchers will not only gather said data but also they can help decision makers in your company analyze customer behaviours and market trends that you can use to create a strategic business plan to not only to get revenue but also to build brand image and eventually good relationship with your customers. These things are formula on achieving your business goals.

In-house vs. Outsourced Market Research Team 

In-house Market Researches

In-houseBenefit
Knowledged in products and serviceSince most company has its own process, terminologies and system, your in-house staff are well-verse with these internal know-hows
Luxury for constant assessmentYou can easily schedule a calendar of research projects and have real team assessment of the study results
Data securityNon-disclosure agreements are all well and good, but in-house team lessens risk of information leakage unlike when organisations share it with outside parties

Outsourced Market Researchers 

OutsourcedBenefit
Cost savingsOn the surface it may seem that in-house teams might be more affordable because you don’t need to pay a third party provider but keep in mind, however, in-house teams are often less efficient than an outside market research company. Meaning, the total cost savings may not be as significant in the end.In addition, an outsourced team can be more affordable (up to 70% cost-savings) especially if your partner has access to an affordable pool of experts.
Access to world class talentThe right partner devotes all extra effort to build a great team of experts within 30 days. Their A+ recruitment teams and process have access to world-class talents, making sure that they gather individuals with the right expertise and a knowledge base in market research.
Running Business 24X7Offshore outsourcing to a country with a different time zone, allows an advantage of 24×7 operations. Outsourcing partners can take over and continue work even after in-house employees go home. They can complete critical tasks and send it back for review the next morning.
With their years of experience  the outsourced team can easily adapt to your company’s internal processes and integrate strategic research design that best fits your unique needs.

Great Partner, Great team

Find the right outsourcing partner who has access to world-class market research talents through their A+ recruitment team and process who can ensure building a great, high-performing research team for you. The right partner provides a projected savings of up to 70% on operational costs, yet assuring your team’s efficiency and productivity. Lastly, look for an ISO 27001 and 9001 certified and GDPR-compliant outsourcing company, so your company and client’s data are always safe. 

Why high Net Promoter Score equates Operational Excellence

When looking for an outsourcing partner, another thing you must remember is to partner with one that has a High Net Promoter Score.

Net Promoter Score (NPS) helps businesses gauge the quality of the customer service offered by outsourcing companies. Organizations can use NPS to assess which outsourcing service is best to partner with because this score shows loyalty trends and growth revenue outputs.

In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention, making this a critical trait a BPO company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

Gains:

  • Building great, high-performing teams
  • Access to talent through their A+ recruitment process
  • Cost saving of up to 70%
  • Adaptability in technological advancement
  • Operational excellence
  • Information and data security
  • Established Information Security
  • Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

We can build you a great, high-performing R&D team:

  • Research Analyst
  • Account Research Specialist
  • Business Analyst
  • Database Maintenance Specialist
  • Product Ops Developer
  • Cybersecurity Specialist
  • Systems Integration Developer
  • Threat Intelligence Analyst
  • Threat Landscape Analyst
  • Systems Administrator
  • Other R&D Experts

Let’s work together to build a great Research and Data Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

4 days ago No Comments Views

Back Office Outsourcing. How Can It Help Sustain My Business?

Having a great back office (BO) support team is crucial for any type of business because they function as your company’s administrative backbone. With a well-established Human Resource, Payroll, Data Entry and other back office functions, you can focus more on strategies and business plans all the while taking care of your employees. This equates to business sustainability and stability as employees, administrative duties and overall business operations are kept well maintained.

Although finding quality back office teams is challenging for most companies especially if you don’t have access to best in class talent in the industry. Hiring the people not fit for your requestments can cause low-quality output, service delays, miscommunication and general operational problems.

But before you decide on hiring your own BO teams, we listed the benefits of having an outsourced team onboard.

  1. Operational Cost Savings

As with all outsourcing support teams, if you partner with the right company, you are assured with saving on operational costs at most up to 70% because you can utilize an existing, well-maintained administrative infrastructure on top of offshore low labor costs You also get to save the expenses allotted on hiring, training, technology, office overhead, and among others.

It’s important to note that the infrastructure for back office management (i.e. office, tools, software) is expensive both in time and financially. Other factors to consider are employee turnover, technology and training, software, hardware, and other service needs. Cost saving from these things allows your business to thrive because it can be allotted on other expenses to develop business strategies, research and development and even marketing plans.

  1. Quality Back Office Talent

The right outsourcing partner has access to world-class talent with a tried and tested A+ recruitment process that can build you quality teams in just 30-45 days, from hiring, training and onboarding. This is a huge contribution to business sustainability because you can have people working on your administrative core responsibilities with an assurance that the people onboard are already experts on the field.

Scouting for people with not just experience but skills and necessary training can be tough and challenging, especially in a tight labor market. Instead of focusing on finding people, you can redirect your time and efforts on making business connections and even planning to make your company fully adapted with the changes in the industry, with the shift to digital medium and remote work. Also, with the right partner, they give their clients involvement in the screening process in building their teams because they aim for a collaborative partnership.

  1. Gives You Freedom to Focus on Core Competencies

Above all else, back office support is vital because they free you up from administrative responsibilities and so you can realign your focus on the core competencies of your business which will ultimately help you reach your business goals. By placing these crucial but secondary processes in the hands of trusted and experienced Back Office Support experts, you and your executive team will have more time to concentrate on the most important aspects of your company such as planning, sales, marketing and client relationship management.

But to make sure to reap the benefits, make sure that the company you are partnering with has a >60 Net Promoter Score. Why?

Net Promoter Score of >60

Net promoter score helps businesses gauge the quality of the customer service offered by outsourcing companies. Organizations can use NPS to assess which BPO is best to partner with because this score shows loyalty trends and growth revenue outputs. In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy, and this results in customer loyalty and retention, making a high NPS a critical trait any outsourcing company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

When you’re aiming for business stability, team up with a solutions partner that makes your process, their process. The right outsourcing partner ensure:

  • Operational excellence
  • Having a great back office team
  • Industry experience
  • Operational cost savings of up to 70%
  • Information and data security
  • >60 Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing BO team:

  • HR Compensation & Benefit
  • HR Data Management
  • HR Employee Engagement
  • Employee Relations Officer
  • Recruitment Specialist
  • Payroll Specialist
  • Data Entry Specialist
  • Others

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

3 months ago No Comments Views

Sustain Business Through a Team of Outsourced Market Researchers

Market research is vital to any company in making better and more informed decisions. Especially with the shift in business models to adapt in the rapid deployment of remote work, understanding your customer and market behaviours will help determine the feasibility of offering a new product or service before dedicating time and budget into the new venture.

Without market research your source of information will be reliant on either instinct or anecdotal information which are not always accurate. Hence, building a team of market researchers is always a good investment for your business. Here’s are top 3 reasons on why you should hire your own team:

  1. Identify Potential Opportunities and Emerging Trends

Qualitative research identifies business opportunities through deeper probing in the industry where your business belongs to. They can gather the right information to know your target customers and gain a better perspective on their needs and wants. In return, you can adapt your business strategies and offer new products and services to appease your customers making you a few steps ahead of your competitors. Knowing what’s not and what’s hot in your industry is key to business success and stability.

  1. Recognize Investment Risk

Evidence based business strategy through the data your market researchers gather will significantly decrease investment risks because their suggestions and analysis leveraged on findings and insights extracted from data, trends and behaviors. Knowing industry benchmarks and in-depth knowledge on competitor research, employee engagement surveys and  areas for potential growth, you can center your business decisions to match your company profile and target customers which can lessen any investment risks for your business. This will open you and other decision makers on thinking new methods, ideas and tools but with evidence-based data.

  1. Understand Business Reputation

Knowing how your business is perceived and its reputation is hugely beneficial  because it allows a business the opportunity to understand what you are doing right and what aspects you can strengthen or adapt to achieve the desired perception you want from your customers. A business owner who knows the perceived reputation of his business can shape marketing and processes to either match or attempt to change how they wish to be thought of. Always remember that customer’s perception is key to business stability because their testimony about the experience from your business can make and break your company. Market researchers can help you know this vital information.

But it is important to employ great Market Research teams in order to reap the benefits stated above. With the help of the right outsourcing partner, they can build you a great, high-performing team to assist you make the best business decisions.

Why is it better to outsource? We listed a few reasons why.

Benefits of Outsourcing

  1. Access to World-class Talent at a Reduced Cost

Hiring market research and a R&D teams can be expensive because the experts in the field are not only limited but their level of expertise puts them in the top bracket in terms of salary grade. In addition, the training and certifications for research and data science are important but costly. Aside from labor cost, operational expenses such as hardware, software licenses, research service subscriptions, and maintenance are equally expensive. But with the right outsourcing partner, their A+ recruitment process and access to world-class talent allows them to build a great, high-performing R&D team within 30-45 days. They also have access to certified R&D experts and will curate a competency-based development plan to keep your dedicated team sharp so you won’t need to spend additional training cost giving you a projected operational savings of up to 70%

  1. Information Security

In the digital age, information is power. This also applies to finding a great research and data BPO partner. A great R&D BPO has an established information security system that makes sure your data and your customers’ data are kept secure, avoiding any type of breach and other security concerns. They should be ISO 27001 and 9001 certified and GDPR, HIPAA, and DPA2012-compliant. 

  1. Operational Capability

This is often overlooked, but being aware of your company’s capability to create your own team is crucial. You have to know if you have the time to manage your research team, the space and office infrastructure to house additional staff along with a good remote-working system, resources for research tools and applications, and lastly the money to your team according to their skills and fund any necessary marketing training.

  1. Net Promoter Score of >60

Net promoter score helps businesses gauge the quality of the service offered by outsourcing companies. Organizations can use NPS to assess which BPO is best to partner with because this score shows loyalty trends and growth revenue outputs. In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy, and this results in customer loyalty and retention, making a high NPS a critical trait any BPO company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

Lastly, the right outsourcing partner promises for the following:

  • Operational excellence
  • Build a great, high-performing cybersecurity support team specifically designed for your security needs
  • Operational cost savings of up to 70%
  • ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant
  • >60 Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing R&D team:

  • Research Analyst
  • Account Research Specialist
  • Business Analyst
  • Database Maintenance Specialist
  • Product Ops Developer
  • Cybersecurity Specialist
  • Systems Integration Developer
  • Threat Intelligence Analyst
  • Threat Landscape Analyst
  • Systems Administrator
  • Other R&D Experts

Let’s work together to build a great Research and Data Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

3 months ago No Comments Views

Outsourcing a Team of Data Analyst: Benefits

In this day and age where we are facing new sets of healthcare challenges in the midst of a pandemic and disruption on economic climate brought by government mandated lockdowns, good data analytics is a must not only in healthcare organizations and companies but to all lines of businesses because they are primarily responsible for gathering information from various sources and interpret new patterns and trends. They help business owners create new strategies to ensure business continuity. Additionally, help conceptualizing industry-specific best practices through analyzing data gathered from vast sources.

But building a team of Data Analysts can be challenging because usually there is a limited pool of talent resulting in high labor cost.

To fully appreciate data analytics outsourcing, here are top 4 benefits:

Benefits:

  1. Access to World-class Talent

Skilled and certified Data Analysts are now one of the most sought after professionals in every company. In the language of economics, when the demand is strong, the supply of people who can truly do this job well is so limited resulting in a shortage of applicants. This talent gap can be addressed by partnering with a trusted outsourcing partner who has access to world-class talent and has a well-established A+ recruitment process that can ensure in building a great, high-performing team in just 30-40 days.

  1. Operational Cost Savings of up to 70%

And because of the limited talent pool, it is expected that these professionals belong to the higher salary grade. On the salary front, entry-level data analysts take home an average of $88,344 – $113,436 annually. But outsourcing can help you save up to 70% on not just labor cost but on full operational cost through a more cost effective recruitment and hiring, training, office space and utilities and even hardware and software needs of your business. With your partner’s expertise in the trade, they have access to a more affordable cost with efficiency and quality support service.

Try this Cost Savings Calculator to see compute the difference between hiring an in-house employee versus outsourcing one.

  1. Industry Experience and Expertise

There is no substitute for experience in outsourcing. That’s why having a partner with a positive track record of industry & domain expertise for a good number of years as well as client partnership tenure alongside company reputation is crucial before making a partnership. Success rates such as a Net Promoter Score (NPS) of >60 assure you peace of mind because it is an indicator on  how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

  1. Well-established Information Security

Data Analytics is a crucial field because they gather company information which if not managed well, will result in major compromises, threats and risks. A good outsourcing partner knows exactly the importance of data security; they have a process exclusively made to ensure data privacy and avoid any cyberattacks. These can be reflected in third-party certifications and assessments by hiring people with the any of these certifications and proficiency in:

  • ISO 27001 and 9001 certified
  • GDPR Compliance
  • Certified Ethical Hacker (CEH)
  • CompTIA Security+
  • Certified Information System Security Professional (CISSP)
  • Certified Information Security Manager (CISM)
  • Other certifications

Lastly, they have their own information security to add another layer of protection for their clients. 

In summary, the right outsourcing partner promises for the following:

  • Operational excellence
  • Build a great, high-performing R&D support team specifically designed for your security needs
  • Operational cost savings of up to 70%
  • ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing R&D team:

  • Data Analyst
  • Research Analyst
  • Account Research Specialist
  • Business Analyst
  • Database Maintenance Specialist
  • Product Ops Developer
  • Cybersecurity Specialist
  • Systems Integration Developer
  • Threat Intelligence Analyst
  • Threat Landscape Analyst
  • Systems Administrator
  • Other R&D Experts

Let’s work together to build a great R&D Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

4 months ago No Comments Views

Why Outsourcing a Team of Threat Intelligence Analysts the Best Decision?

There is much more in Threat Intelligence than just a collection of “indicators of compromise” or security threats. If a business does not understand its potential, identifying and addressing potential vulnerabilities in your operations can cause harm to your business.

Threat Intelligence Analysts are professional intelligence that offers scientific and technical knowledge to solve complex intelligence problems, create short-term and long-term assessments and prevent further risks. But since their work demands initiative, creativity, analytical skills, and technical expertise they belong to the high salary grade professionals with an approximate annual salary of $87-156k on top of a limited pool of expertise in the job market which makes building a team quite challenging.

If you are thinking whether to outsource a Threat Intelligence Analysts team, here are important things to consider and why it is the best decision for your business.

  1. Efficient Reporting Process

Another important aspect of threat intelligence is risk management due to the complexity of the task at hand. Therefore, having an efficient reporting process is a must to allow business owners and decision makers in making plans and business calls to better the company. Good outsourcing companies have routine analytic and reporting expectations to ensure that data and information are handled properly by its personnel. 

Partner with an outsourcing company that can provide your business a tailored cybersecurity risk management solution based on your unique needs. After all, security is risk-based, which is why no single solution fits all. A great outsourcing partner can adapt to your company’s unique needs and has the capability to scale its services in order to prioritize all aspects of your business. In the long run, this will be convenient when you need to scale your solutions together with your changing business needs.

  1. Access to World-class Talent at a Reduced Cost

Hiring a Threat Intelligence Analysts team is expensive because the experts in the field are not only limited but their level of expertise puts them in the top bracket in terms of salary grade as mentioned above. In addition, the training and certifications for cybersecurity and information security are important but costly. Aside from labor cost, operational expenses such as hardware, software licenses, cloud service subscriptions, and maintenance are equally expensive. But with the right outsourcing partner, their A+ recruitment process and access to world-class talent allows them to build a great, high-performing Threat Intelligence Analysts  team within 30-45 days. In addition, they also have access to other certified cybersecurity experts and will curate a competency-based development plan to keep your dedicated team sharp so you won’t need to spend additional training cost giving you a projected operational savings of up to 70%

  1. Guaranteed Compliance and Certification

An outsourcing company who has access to world-class talent with the required level of skill and expertise in threat intelligence analyst is a must. Since they are handling sensitive and important data, they should also be able to comply with the ethical standards of the industry. These can be reflected in third-party certifications and assessments by hiring people with the any of these certifications:

  • ISO 27001 and 9001 certified
  • GDPR Compliance

These compliance and certifications mean that if you outsource your cybersecurity team with the right partner, they understand that data security is one of the most crucial elements for a growing business like yours. They also make sure that the team they are building for you are compliant and certified as needed to protect the company. Lastly, they have their own information security to add another layer of protection for their clients. 

  1. >60 Net Promoter Score

The right outsourcing partner has a Net Promoter Score of >60. This score helps businesses gauge the quality service the outsourcing company is offering. In a way, this represents the primary capabilities and expertise they provide to their clients through result-based surveys on how much satisfied their clients are with the cybersecurity support services they are receiving from their outsourcing partner. It also showcases how well the outsourcing partner is performing in terms of cybersecurity and the client’s overall experience from their service. A High Net Promoter Score results in a sense of security and peace of mind for the client from operation excellence and hitting Key Performance Indicators (KPIs) such as Mean Time to Resolve (team’s response to cyberattacks), Mean Time to Detect (how long it takes your team to become aware of cyberattacks) and overall team productivity.

Lastly, the right outsourcing partner promises for the following:

  • Operational excellence
  • Build a great, high-performing cybersecurity support team specifically designed for your security needs
  • Operational cost savings of up to 70%
  • Reduced threat and cybersecurity risks
  • ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing Cybersecurity team of:

  • Cybersecurity Analyst
  • Threat Intelligence Specialist
  • Data Piracy Investigator
  • Systems/Cloud Administrator
  • AWS and Azure DevOps Engineer
  • IT Technical Assistant
  • Information Technology Team
  • IT Operation Analyst
  • IT Operation Engineer
  • Others

Let’s work together to build a great Cybersecurity Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

5 months ago No Comments Views

Guide to Outsourcing a Team of System Administrators

Businesses of all sizes and regardless of what industry look for a team of system administrators to incorporate in their organization. They’re very important because they generally are tasked with installing, configuring, maintaining and supporting computer systems and servers. Needless to say, end users, developers, and everyone in between rely on system administrators.

One of their most important roles is running backups, software updates, and maintaining your company’s equipment and softwares. But building  a team of System Administrators can be challenging due to these reasons:

  • High labor cost – the salary for System Administrators in the US is estimated to be $89,306 per year. According to Glassdoor.com, here are the salary range per years of experience:
    • 3 years of experience — $57,974
    • 4–9 years of experience — $69,097
    • 10–14 years of experience — $79,400
    • 15+ years of experience — $89,306
  • Engaging qualified candidates – Good candidates are often contacted regularly by recruiters, making it harder to hire them. These hard-to-find skills are often considering several job offers at the same time

That is why outsourcing a team of Sys Ad is the best path to take. Here’s the guide in outsourcing these great teams. Consider partnering with an outsourcing partner that has the following traits and capabilities:

  1. Access to World-class Talent at a Reduced Cost

Hiring any IT related teams such as System Administrator is expensive because the experts in the field are not only limited but their level of expertise puts them in the high salary grade range. In addition, the training and certifications these teams are important but very costly. Aside from labor cost, operational expenses such as hardware, software licenses, cloud service subscriptions, and maintenance are equally expensive. But with the right outsourcing partner, their A+ recruitment process and access to world-class talent allows them to build a great, high-performing team of System Administrators within 30-45 days. They also have access to certified experts and will curate a competency-based development plan to keep your dedicated team sharp so you won’t need to spend additional training cost giving you a projected operational savings of up to 70%

  1. >60 Net Promoter Score

The right outsourcing partner has a Net Promoter Score of >60. This score helps businesses gauge the quality service the outsourcing company is offering. In a way, this represents the primary capabilities and expertise they provide to their clients through result-based surveys on how much satisfied their clients are with the IT support services they are receiving from their outsourcing partner. It also showcases how well the outsourcing partner is performing in terms of IT and the client’s overall experience from their service. A High Net Promoter Score results in a sense of security and peace of mind for the client from operation excellence and hitting Key Performance Indicators (KPIs) such as ticket response rate (team’s response to software related issues), reduced system downtime  (how long it takes your team to troubleshoot) and overall team productivity.

  1. 24/7 Operations

Outsourcing your IT support services also ensures that they can function 24/7 which means that any problems and issues can be addressed as soon as possible without the need to wait for the next day to get things resolved or troubleshot. The right partner promises reliability and seamless troubleshooting procedure that results in practical, cost-effective solutions making your company secure and protected. Lastly, outsourcing ensures an established business continuity plan that secures your company in any occurrences of economic or business crises.

All these benefits and more can be found with the right outsourcing partner who can provide a customized, high quality IT support service solutions that can promise for the following:

  • Operational excellence
  • Build a great IT team specifically designed for your technical support needs
  • Operational cost savings of up to 70%
  • 90% IT resolution rate
  • 95% ticket response rate
  • 90% reduced system downtime 
  • Information and data security
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing IT team:

  • IT Technical Assistant
  • Information Technology Team
  • IT Operation Analyst
  • IT Operation Engineer
  • Threat Intelligence Analyst
  •  Systems/Cloud Administrator
  • AWS and Azure DevOps Engineer
  • Others

Let’s work together to build a great IT Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

5 months ago No Comments Views

How to Keep Your Business Running During the Holidays

Do you know that you can enjoy the holiday season and take a vacation while keeping your business alive?

In the light of festivities, business owners are usually in a tug-of-war on who to enjoy the holidays while making sure that their business operations are on tip-top shape, especially it can be the most wonderful yet a busy and demanding time of the year. Of course, you wanted to keep everything running smoothly during a holiday rush and provide the holiday magic for your customers and your employees despite some changes from the current pandemic.

Major challenges that you need to overcome are; high customer service demand and vacation leave requests from your employees which leads to lack of manpower. But don’t let this overwhelm you. With the right team and the best plan, you can take the holidays by storm. Here’s are ways to keep your business running smoothly:

  1. Plan Ahead

A good plan today is better than a great plan tomorrow. Simply put, if you know that there will be a surge of customer demands while a challenge in manpower, best to plan how to distribute and delegate tasks accordingly so no work is left undone. It allows you to create contingency plans and steps on how to manage the workload well. You get to know if your current team can handle keeping the business running smoothly or if you need back up support from freelancers or outsourcing some parts of your business. It will also help you know how much resources you can allocate if you need to outsource to keep up with the demand and address lack of manpower.

This will also help you transition back to work on your return and keep you from having to face a pile of work after the holidays.

  1. Set Manageable Goals

Part of planning is setting manageable goals especially something that works with the new normal. Plan wisely by making sure it is Specific, Manageable, Attainable, Realistic and Timebounded (SMART). Because holidays are not a good time for disorganization, therefore aligning your strategic priorities and measuring what matters most for your business according to your resources will give you your desired results. Prioritizing and setting specific goals will help you achieve those key results easily.

  1. Hire Extra Help

While your team is amazing, the holiday demand may require you to get extra help. This may be the best time to outsource some parts of your operations to make sure that you get to enjoy the holidays and yet ensure that your business is running smoothly by  helping cover extra hours and longer shifts giving you an all hands on deck situation. With the right outsourcing, you are assured with:

  • Increased Efficiency

When there is an increase of load of tasks to be done and in-house staff might not be able to handle the strain. Hiring additional staff may not be the most practical since the demand is only short-term. With outsourcing, you can hire a great, high-performing team dedicated to help your business for a faster turnaround of your operations.

  •  Scalability

During this season, high demand from inquiries, order volumes, and customer expectations rise dramatically. But the advantage of having the right outsourcing partner is scaling by making sure there are increased operational efficiencies without the added costs or even project a 70% cost savings. With their A+ recruitment process and access to world-class talent, they will take care of the seasonal hires so you can have the workforce you need to handle the high demand.

  • High Customer Satisfaction

If customer’s demands are addressed effectively specially during holidays, this entails satisfied, happy and jolly customers and clients. They will feel that despite the holiday rush, your business can handle the operations and that they are still well taken care of. Having happy customers gives business owners peace of mind.

The success of a business depends on wise decisions and outsourcing is one of the wisest decisions you can make to help your business make it through such a demanding time. When looking for a partner, make sure that they have a:

Net Promoter Score of >60

Net promoter score helps businesses gauge the quality of the customer service offered by outsourcing companies. Organizations can use NPS to assess which customer service BPO is best to partner with because this score shows loyalty trends and growth revenue outputs. In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy, and this results in customer loyalty and retention, making a high NPS a critical trait a customer service BPO company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

When you’re expanding your business, team up with a solutions partner that makes your process, their process. The right outsourcing partner ensure:

  • Operational excellence
  • Having a great, high-performing team
  • High customer satisfaction rate
  • Operational cost savings of up to 70%
  • Information and data security
  • Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing team for different LOBs:

Customer Care:

  • Social Media Managers 
  • Online Community Managers
  • Customer Care Representatives (Omni-channel)
  • Chat / Email Support Representatives
  • Technical Support Representatives
  • Market Research Analysts
  • Others

F&A:

  • Accountants
  • Bookkeepers
  • Sales Auditors
  • Credit Operations Specialists
  • Sales Auditors
  • Others

Healthcare:

Patient Support Services

  • Patient Concierge Specialists
  •  Insurance Verification Specialists
  • Collections Specialists
  • A/R Specialists

Provider Management Services

  • Medical Coders
  • Medical Billers
  • Claims Processors
  • Enrollment Processors
  • Denial Management Specialist

Health Analytics and Risk Management Services

  • Healthcare Analysts

Others

Research & Data:

  • Cybersecurity Analyst
  • Threat Intelligence Specialists
  • Data Piracy Investigators
  • Systems/Cloud Administrators
  • AWS and Azure DevOps Engineers
  • IT Technical Assistants
  • Information Technology Teams
  • IT Operation Analysts
  • IT Operation Engineers
  • Others

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

6 months ago No Comments Views

4 Ways of Overcoming Cybersecurity Risks through Outsourcing

Recently, there’s been a spike in the number of businesses embracing digital transformation due to the limitations and challenges brought about by the COVID-19 pandemic. However, companies are less focused on the risks of shifting to digital than on the opportunities and possibilities presented by it. According to an EY research, only 36% of new technology-enabled business initiatives include cybersecurity teams from the start. As a result, companies are more prone to cybersecurity threats. Mitigating and addressing these threats can be challenging, especially if you have limited to no experience in cybersecurity and because of the high labor cost of building an in-house cybersecurity team. How can outsourcing cybersecurity help you overcome cybersecurity risks despite these challenges? 

  1. Access to World-Class Talent at a Reduced Operational Cost

Overall, outsourcing will cost you less than building an actual team because it gives you access to expertise and increased cybersecurity efficiency without much of the overhead cost. Outsourced IT support teams have most likely been already trained on the ins and outs of cybersecurity. This means that you won’t have to cover training and capacity development costs. Outsourcing also gives you flexibility: it is up to your IT partner to customize a solution that is most cost-effective and that fits your needs as a company. 

Another reason why outsourcing is cost-effective is that in the long run, it helps you avoid cybersecurity threats that would cost you a lot more by compromising or stealing your data. If you don’t already have a solution in place, the costs of repetitional damage, higher insurance premiums, and fees for emergency IT services are likely to be higher. Because of their access to world-class, A+ recruitment process for hiring to on-boarding in 30-45 days, the right partner can also project an overall operational savings of up to 70%.

  1. Internal Information Security Measures

Most cybersecurity threats take advantage of obtained or stolen information or data, and this is one area where an outsourced IT team can help. A good partner knows that privacy is tantamount to information security and therefore implements strong security measures that reduce privacy breaches. With their help, you can extend these security measures to your company’s data and avoid most of the threats related to cybersecurity. 

Their operations and associated client information are housed in state-of-the-art facilities with controlled access areas that provide 24/7 security. They offer comprehensive information security & data protection process ensures that all company and information is ultimately safe at all times and are  certified and compliant with:

• ISO 27001:2013 and ISO 9001:2015

• General Data Protection Regulation (GDPR)

• Philippine Data Privacy Act of 2012

• Health Insurance Portability and Accountability Act (HIPAA) 

  1.  Keeping Up-to-date on IT and Cybersecurity Trends

It’s hard to keep track of technological advancements and how they can affect your company and the cybersecurity threats surrounding it, so it’s helpful to have an IT partner that is on top of the trends and knows about the latest IT tools (e.g. Sysinternals Suite, Recuva, Virtual CloneDrive) and emerging cybersecurity issues at a larger scale. Being up-to-date means that they also constantly enhance the capabilities of their IT experts to keep up with the ever-changing technological landscape. By outsourcing your IT needs, you can be sure that your company evolves with technology, which is extremely helpful in detecting and addressing cybersecurity vulnerabilities and gaps.     

Investing in cybersecurity, especially now that almost anything can be done through digital platforms, is a smart move, no matter the size of your company. Just make sure to find an outsourcing partner that can offer data  and back office support that help you build a great and high-performing cybersecurity team based on your company’s needs.  

  1. >60 Net Promoter Score

The right outsourcing partner has a Net Promoter Score of >60. This score helps businesses gauge the quality service the outsourcing company is offering. In a way, this represents the primary capabilities and expertise they provide to their clients through result-based surveys on how much satisfied their clients are with the cybersecurity support services they are receiving from their outsourcing partner. It also showcases how well the outsourcing partner is performing in terms of cybersecurity and the client’s overall experience from their service. A High Net Promoter Score results in a sense of security and peace of mind for the client from operation excellence and hitting Key Performance Indicators (KPIs) such as Mean Time to Resolve (team’s response to cyberattacks), Mean Time to Detect (how long it takes your team to become aware of cyberattacks) and overall team productivity.

Lastly, the right outsourcing partner promises for the following:

  • Operational excellence
  • Build a great, high-performing cybersecurity support team specifically designed for your security needs
  • Operational cost savings of up to 70%
  • 90% Mean Time to Detect (MTTD)
  • 90% Mean Time to Resolve (MTTR)
  • 95% team productivity
  • ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing Cybersecurity team of:

  • Cybersecurity Analyst
  • Threat Intelligence Specialist
  • Data Piracy Investigator
  • Systems/Cloud Administrator
  • AWS and Azure DevOps Engineer
  • IT Technical Assistant
  • Information Technology Team
  • IT Operation Analyst
  • IT Operation Engineer
  • Others

Let’s work together to build a great Cybersecurity Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

6 months ago No Comments Views

Outsourcing Cybersecurity Team Checklist

Years ago, businesses could get cybersecurity protection from simple security measures and basic firewalls. But due to technological advancements and upgrades, Cybersecurity spending in the US skyrocketed to $60 billion in 2017.

This poses a global change as many companies are now fortifying their cybersecurity measures by hiring skilled security professionals to their security operations. But for small and medium companies, high labor and operational costs, limited industry experience as well as access to talent limits them to create an in-house cybersecurity team. 

Therefore, choosing between in-house or outsourced cybersecurity depends on available resources, size of the company and data availability. In-house allows a business to maintain full control of operations and your team will have full business familiarity. But you also need to have the right person-in-charge to lead your in-house team and ample technological resources they may need. But if you choose to outsource your cybersecurity team, make sure to thoroughly check your potential partner’s background with the follow checklist:

  1. Do they have access to skilled and licensed cybersecurity experts?

Skills shortage extends to cybersecurity professionals. On top of this, they also belong to the top tier in terms of salary grade. Small and medium-sized companies are being hit the hardest by this because the limited supply of qualified talent is quickly snapped up by multinational businesses that can afford to pay the high salaries and provide the best benefits and perks that this talent has the power to demand.

If looking for an outsourcing company to build a cybersecurity team for you, make sure that they have access to world-class talent and have an A+ recruitment process. These 2 things allow them to build a great, high-performing cybersecurity team within 30-45 days from hiring to on-boarding cybersecurity experts and will curate a competency-based development plan to keep your dedicated team sharp so you won’t need to spend additional training cost giving you a projected operational savings of up to 70%

  1. Do they have security certifications and compliant with security regulations?

Since your potential outsourcing partner is a 3rd party vendor and will have access to your business’s data, make sure that they have certifications and Information Security process to ensure that your data is safe and secured. Look for a partner that is ISO 27001 and 9001 certified and GDPR compliant to assure you that there will be no data compromise.

Compliance and certifications mean they understand that data security is one of the most crucial elements for your growing business and that the team they are building for you are compliant and certified which prompts them to comply with the ethical standards of the industry. Lastly, having their own information security adds another layer of protection for your company.

  1. What is their Net Promoter Score?

Operational excellence can be measured with Net Promoter Score. The right outsourcing partner should have a Net Promoter Score of >60. This will help you gauge the quality service the outsourcing company is offering and represents the primary capabilities and expertise they provide to their clients. This score is from result-based surveys that their existing clients answer on how much satisfied they are with the cybersecurity support services they are receiving from their outsourcing partner. This also showcases their client’s overall experience and satisfaction with their service.

A High Net Promoter Score results in a sense of security and peace of mind for you because it attains operation excellence and hitting Key Performance Indicators (KPIs) such as Mean Time to Resolve (team’s response to cyberattacks), Mean Time to Detect (how long it takes your team to become aware of cyberattacks) and overall team productivity.

If you find a partner that has all 3, you are guaranteed to the following benefits:

  • Operational excellence
  • Build a great, high-performing cybersecurity support team specifically designed for your security needs
  • Operational cost savings of up to 70%
  • 90% Mean Time to Detect (MTD) 
  • 90% Mean Time to Resolve (MTTR)
  • 95% overall team productivity 
  • ISO 27001 and 9001 certified, GDPR, HIPAA compliant
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing Cybersecurity team of:

  • Cybersecurity Analyst
  • Threat Intelligence Specialist
  • Data Piracy Investigator
  • Systems/Cloud Administrator
  • AWS and Azure DevOps Engineer
  • IT Technical Assistant
  • Information Technology Team
  • IT Operation Analyst
  • IT Operation Engineer
  • Others

Let’s work together to build a great Cybersecurity Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

For a free business consultation, you can schedule an appointment here.

6 months ago No Comments Views

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