Research, Data & Back Office Support

Why Your Company Needs a Lead Generation Team

As the buying habits of consumers continue to change in the face of the pandemic, businesses have to find ways to reach their target audiences and strengthen customer engagement.

One important key for a successful marketing strategy is lead generation.This involves attracting and converting consumer interest in your product or service with the goal of guiding prospects to a closed deal. Leads are valuable to any business because they help maximize growth and revenue by driving sales and creating a customer base.

There are a handful of benefits one can get from having a good lead generation strategy in place, including creating brand awareness, boosting revenue, and targeting desired customers. In order to  execute your strategy properly, you need a good lead generation team at the helm.

What do lead generation teams do?

Lead generation teams are composed of experts that are tasked to search and qualify leads as well as leads part of your company’s target market. They provide support to your marketing team and act as “hunters” for prospects. One of their main responsibilities is to run a market research to come up with a list of prospective buyers, customers and lead database.

After gathering the necessary information, the team will reach out to these prospects through calls, emails or other channels and turn them into leads. Once this is done, the lead generation team has the responsibility to give each lead a quality score and grade to gauge the possibility of them buying. Only those leads that are qualified will be forwarded to the marketing team for them to follow up with.

Why outsource?

Lead generation is a challenging process but the outcome it can provide for your business is definitely worth the effort. Not all sales teams have the personnel who specialize in this area of marketing, so when in doubt, outsourcing is always a great choice to build your own dedicated lead generation team depending on your business needs.

Outsourcing frees you from the additional costs of hiring and training in-house staff and investing in equipment and other technology without compromising the quality of service. It also allows your in-house marketing team to focus more on executing strategies and other core responsibilities since the time-consuming tasks are delegated to the outsourced team.

Some business owners may have qualms when it comes to outsourcing a part of their marketing process, but with the right partner, they don’t have to worry about losing control and security. Moreover, the right outsourcing partner can provide the following:

  • Access to talent through their A+ recruitment process
  • Cost savings of up to 70%
  • Adaptability in technological advancement
  • Established Information Security
  • Operational excellence
  • Information and data security
  • >60 Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

Our business solutions enable high performance and optimized operations for businesses of all sizes and stages. Infinit-O offers a broad range of outsourcing solutions, including healthcare; finance services; research, datta and back office support; and customer experience.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

4 weeks ago No Comments Views

How Safe Is It To Outsource IT Teams for Network Security?

When done right, network security ensures the protection of your networking infrastructure from unauthorized access. In addition, it secures all the devices, apps, and users that get to access your network.

So it’s no surprise that network security has taken center stage for businesses that want to operate in today’s digitally-charged environment.

However, not all organizations have access to the same assets, resources, and experts; and they may also lack the necessary capital investment to prioritize working on their network security specifications.

It’s a full-time job that requires several dedicated personnel to safeguard network infrastructures round the clock. But since building an in-house team might be an expensive proposition, outsourcing seems like the only viable option.

But not working on it may be even more costly in the long run.

After data breach experiences, 37 percent of small businesses suffered financial loss, 10 percent went out of business, and 25 percent filed for bankruptcy, as per a study led by the National Cyber Security Alliance (NCSA)

This is where outsourcing comes in. Whether your business is a small research and development enterprise, a healthcare corporation, or a manufacturing company, it can experience various benefits from outsourcing its network and security operations.

Data security and breach have various consequences, ranging from a loss of trust from clients and customers, harm to reputation, and legal action. Therefore, outsourcing allows you to focus on business objectives while leaving the experts to deal with challenging enforcement, protection, security, and compliance tasks. 

Moreover, a dedicated external team can instill more confidence with an updated IT infrastructure, keeping it safe and secure from prying eyes. 

Consistent Support – 24/7

There is no such thing as a ‘low risk’ business because everything is fair game for hackers or cyber-attackers. They are eager to infiltrate systems with ransomware or malware because of the very nature of small businesses and the fact that they don’t prioritize security.

Outsourced IT support services also facilitate all your customers, meeting their requirements. From your business’s standpoint, this means your clients never have to wait for extended hours to resolve issues and queries.

The IT professionals don’t always have the advanced knowledge and skills necessary to provide all-inclusive cyber protection for your organization’s engine: your data. The specialized tools and proficiency of IT professionals allow your employees to concentrate on their technical roles in the company while ensuring that all the data is protected. 

Your business might not have the expertise to handle security-related challenges involving more sophisticated and malicious attacks. But outsourcing network services can help you thrive and benefit from the specialization of the experts. The nature of operations and tasks allow them to function 24/7 with seasoned engineers while ensuring data security.

In other words, your employees can get back to work efficiently, boosting your bottom line and improving productivity. In addition, many companies opt for IT outsourcing services for better and enhanced security: they outsource the complete network security to a competent managed service provider.

It relieves your company’s headache and burden of employing and retaining high-turnover network support staff, letting you assign your security team to more mission-critical and high-priority activities.

Improved Monitoring Effortlessly By Identifying Technical Issues

Another core benefit of outsourcing network security services is that it is a safer and effective option that takes care of network assessments and issue resolutions if something goes wrong. This way, your end-users get to see your company operating and conducting at its best.

Malicious and unauthorized users deploy sophisticated techniques that only a high IT level can help you protect your sensitive data. Outsourcing network security offers layered protection and safety for all your information. With a reliable security partner on your side, data theft and unapproved entries become the least of your concerns.

Naturally, there are benefits and risks of outsourcing IT services, but the positives far outweigh the negatives, making outsourcing a viable option.

The outsourcing providers proactively gauge and recognize issues, like problematic network links and failing hardware, and reconfigure the service dynamically. This approach prevents you from dispatching technicians to calibrate the failure.

Most outsourced IT providers offer efficient and extensive security checks and the appropriate methods that help your business prevent internal employee mistakes or human errors and data breaches.

Additionally, such robust monitoring can keep the issue from disturbing operations and processes in the first place. It also helps your company boost user productivity by minimizing unplanned downtime. Finally, it also reduces the likelihood of glitches that can impact the customer experience.

Vigilant IT Experts (World-class Talent)

Network security outsourcing and handling also extends to safety aspects and keeps all the employee and customer data safe. Loss of personally recognizable data, like health records, credit card numbers, purchasing histories, etc., can lead to a loss of trust and credibility or, even worse, irreparable damage to your brand or company’s reputation.

When your company outsources network security and IT support, you get access to effective security operation centers supervised by highly trained professionals. This indicates stark contrast to the finely staffed IT teams in most companies that merely don’t have the resources needed to perform incident resolution and monitoring around the clock, letting you enjoy the benefits of outsourcing IT experts.  

Furthermore, expert and skilled teams can better respond and address concerns related to security breaches. This, in turn, significantly reduces the harm caused. An instant response fortifies your organization’s security and network posture.

Savings up to 70% on Operational Cost

As mentioned earlier, building your inhouse IT teams is costly especially in this climate wherein information technology is in demand. But with outsourcing you can still save up to 70% on operational costs because the right partner will cater traditional expenses such as recruitment costs, salary and benefits, and overall overhead cost. The money your company saves through IT outsourcing can be allocated on other operating expenses to support the remote work set up.

Wrapping Up

Now that you distinguish that it is safe to invest in network security and IT outsourcing to ensure compliance and protection, here are its advantages.

·         Resolve and address your security concerns with a sense of urgency

·         Have specialized resources and skills and enhance your security management efforts

·         Make informed and cost-effective decisions, depending on the nature and type of your business

This is where outsourcing companies come into play. They will give you access to IT Developers, Threat and Cybersecurity groups, Penetration Analyst, Penetration Tester and DevOps Engineers and build a great team for you.

Moreover, partnering with the right outsourcing provider ensures:

  • Operational excellence
  • A great, high-performing IT support team specifically designed for your security needs
  • Operational cost savings of up to 70%
  • Standardized  metrics and key performance indicators (KPIs)
  • ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant
  • High Net Promoter Score (>60): Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing IT team of:

  • Threat Intelligence Specialist
  • Data Piracy Investigator
  • Systems/Cloud Administrator
  • AWS and Azure DevOps Engineer
  • IT Technical Assistant
  • Information Technology Team
  • IT Operation Analyst
  • IT Operation Engineer
  • Others

Let’s work together to build a great IT Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

4 weeks ago 1 Comment Views

Why Is Social Media Research Important in This New Normal?

There is about a 51% increase in social media usage in the US since the start of the pandemic because most are staying at home. These changes in digital behaviour makes social media a powerful tool for businesses to know how to attract their consumers. In fact, 90% of companies used social media to reach their customers. 

But the only way to make sense of these numbers and the online behaviour is to conduct social media research.

Now is the best time to outsource your own team of Social Media Researchers. Here’s why:

But what exactly is social media research?

It is the process of analyzing social media data through quantitative and qualitative research methods to understand the behaviour of customers. A team of researchers use social listening and audience intelligence tools to aggregate data from different social media platforms. 

But as usage grows in size and importance, the research for this is also constantly evolving. That’s why having a team of social media researchers is important for your business. We also listed their top 3 major contributions:

  1. Provide Data to Create Effective Marketing Strategies

Note that the data researchers can get from social media are unprompted feelings. In traditional research, these can only be collected through surveys or focus groups. And to truly understand the vulnerability of your consumers and gain insights is through experts such as a team of social media researchers.

They can objectively assess opportunities  to increase reach and engagement for your business. By continuously measuring behaviours, you can quantify your campaign performance and gain return of investment (ROI).

  1. Give You the Latest and Most Current Trend in the Industry

Social media monitoring can give you the most current and most accurate desire and need of your target audience. People making reviews, tweeting about an experience or wants, and even sharing posts that attract them can mean data.

You can also get this information fast as opposed to weeks or months for conventional research methods. This also means it’s a more affordable option than traditional research methods. 

As your team of social media researchers gather the pulse of your customers, you can build campaigns that will resonate to them most effectively. Remember that effective campaigns are built from human truths.

  1. Help You Improve Customer Service

Most customer service has shifted to public domains such as social media. People wanted to have their questions and concerns answered and responded swiftly. Therefore,  understanding how people view your brand online can give you a leverage on how to anticipate an interaction with them and get ideas on ways to enhance customer experience with your company.

It is important to note that brand management is crisis management. Your team of social media researchers will identify how your brand is viewed by consumers which in return can help you create strategies on how to improve customer experience and the specific ways they want to be heard by your company.

How can you build your own social media research team?

As companies recognize that generic analysis won’t solve distinctive business problems specific to the industry, the rise of social media researchers have come into play. But since this is a new team to form most businesses are not sure where and how to hire these experts. Good thing there are trusted outsourcing partners you can rely on. They can:

  • Help reduce in-house cost

Partnering with a BPO provider can help you save money, especially if you take into account the expensive ancillary costs of on-boarding in-house staff, such as recruiting and training expenses, employment taxes, and overhead cost compared to bringing in a dedicated solutions team of expert advisors.

Outsourcing can cut down these costs according to your budget efficiency and quality because they  are already experts in that trade.

  • Access to the right talent

The right partner can build you a dedicated team of social media researchers because they have access to world-class R&D talents. Their A+ recruitment team and process allows them to hire the best people that will fit your company’s goals and needs. 

In addition, they can build you these teams within 30-45 days.

  • Outsourcing will allow you to focus on your business operations

Simply put, outsourcing will allow you to hit two birds with one stone: while your social media engagement is being ramped up, your core business team can focus on keeping business operations in check and possibly even adjusting those operations based on the changing needs of your clients based on the feedback you get from social media.

You can focus on achieving business goals while they take care of your customers and clients through social media engagement.

All these qualities and more can be found with the right outsourcing partner who can provide a customized, high quality social media management into your business solutions and promise the following:

  • Operational excellence
  • Build a great social media team specifically designed for your unique CX support needs
  • Operational cost savings of up to 70%
  • 90% customer satisfaction
  • Increase customer and brand loyalty
  • ISO 27001 and 9001 certified and GDPR, HIPAA, and DPA2012-compliance
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing R&D team:Research Analyst

  • Account Research Specialist
  • Business Analyst
  • Database Maintenance Specialist
  • Product Ops Developer
  • Cybersecurity Specialist
  • Systems Integration Developer
  • Threat Intelligence Analyst
  • Threat Landscape Analyst
  • Systems Administrator
  • Other R&D Experts

Let’s work together to build a great Research and Data Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

3 months ago No Comments Views

Top 3 Significant Contributions of Data and Business Analysts in Your Striving Business

In this new digital economy wherein businesses are more competitively strategic, data analytics is now becoming part of the myriad of services that companies are opting to outsource. A study conducted by Global Data Analytics Outsourcing Market Report by Credence Research, Inc., the Compounded Annual Growth Rate (CAGR) of data analytics outsourcing is at 21.84% during the forecast period from 2019-2027. This makes the market value for data analytics outsourcing to increase from $2.73B (2018) to $25.56B (2027).

This increase in CAGR shows the demand for data analyst teams. This underlines the fact that most companies, especially small and medium businesses (SMBs) should integrate this to their organization to adapt to this data-driven economy.

  1. Effectively leverage on data for profitable decision making

Because data is becoming the most valuable asset in business, having a team who can analyze these and convert them into usable information helps decision makers leverage on data to create effective strategies and business solutions.

A good example for this is the so-called ‘Amazonification’ wherein Amazon (and FedEx) used big data and a team of data analytics to build algorithms based around their customers’ daily needs. They used this information to create strategies on how to effectively target their customers with relevant products which multiplied the chances of a ‘buy’. 

  1. Have a more customer centric approach

Similar to the example above, Amazon not only leveraged on the data to create marketing strategies, but it also helped them be more customer centric. A team of data analytics helped the company reach out to customers in a scientific way.

Data analytics is essential in B2C companies to have a more customer centric approach. This allows businesses, especially SMBs to learn more about their customers and anticipate their needs.

In addition, they help in segmentation, targeting and positioning (STP) to effectively reach the right customers with the right message at the right time through the right channel.

  1. Attain deep industry knowledge

When big data is converted to usable information, businesses will have better market insights, route optimization, fleet management and business foresights. This will help you gain more knowledge in your industry through the help of a team of data analysts.

Their domain expertise in analyzing data can give you competitive advantage by having a grasp on unique industry requirements of your business. Having enough knowledge in the industry allows you to conceptualize a predictive model where you can integrate in business applications for production to put in use.

But who can build a team of data analysts better? A third party outsourcing or you?

The great benefits of outsourcing to a 3rd party today is accountability and return on investment (RoI). The right partner creates a “value-driven engagement”. This engagement translates results as mentioned above. Other benefits include;

  1. Access to large pool of Research & Data talent

Because of the demand for data analyst experts, various companies are facing a shortage of skilled professionals, especially hiring a team of skilled data analysts, data scientists and machine learning engineers in the local market.

But the right partner has access to world-class talent and their A+ recruitment process will build you great, high-performing data analytics in just 30-45 days.

  1. And this is given – cost savings

Especially for SMBs, cost savings is a must. Note that hiring a full-time data scientist is expensive. A lot of operational cost needs to be considered such as salary and overheads cost (i.e. taxes, employee benefits, etc).

The right partner can offer you up to 70% operational cost savings.

Outsourcing data analytics

When it comes to building your data analytics team, outsourcing is one of the best choices to make due to its numerous benefits. A good outsourcing partner promises for the following:

  • Operational excellence
  • Build a great, high-performing R&D support team specifically designed for your security needs
  • Operational cost savings of up to 70%
  • ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing R&D team:

  • Data Analyst
  • Research Analyst
  • Account Research Specialist
  • Business Analyst
  • Database Maintenance Specialist
  • Product Ops Developer
  • Cybersecurity Specialist
  • Systems Integration Developer
  • Threat Intelligence Analyst
  • Threat Landscape Analyst
  • Systems Administrator
  • Other R&D Experts

Let’s work together to build a great R&D Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

3 months ago No Comments Views

Top 4 Social Media Management Trends in 2021

While change is constant in marketing, 2020 shook up the industry dramatically and social media marketing rose in prominence. In a world where physical distance is enforced, social media bridged the gap and kept companies connected with their customers. 

This resurgence has also forced brands to find the balance of engagement, listening, and advertising with their customers. And to help companies adapt to the new rules of the game in social media marketing, here are management trends that can help you plot your course this 2021. (source: Hootsuite)

  1. Social Connection Bridges the Gap to Customer Experience

To manage your social media well, you need to meet 2 things;

a. Create marketing tactics that can deliver short term ROI

b. Build innovative digital experience than your competitors

These 2 things will allow you to win new customers and ensure that you can deliver optimum customer experience digitally. It will be your advantage over other companies especially, most if not all brands are already using social media as their ways and means to win customers.

  1. Patiently Find Place in the Social Conversation

Smart companies with equally smart social media marketing teams silently observe the trends in the industry by gathering sufficient data so they can create strategies to ensure customer satisfaction and win new customers at the same time. They don’t hastily capitalize on increased social media activities, instead they gather sufficient data to respond well to their target markets.

  1. Not Ignoring Baby Boomers

There has been a 66% increase of baby boomers discovering brands via social media and they are also spending more time on social media platforms since this pandemic. Therefore, another smart social media management strategy is to include the baby boomers and explore ways to attract them digitally.

  1. Tying Engagement to Customer Identity

85% of organizations that integrate social media in their marketing system can create critical connections with their customers and eventually ROI. With the help of social media management teams, you can know your customers’ identity and allow you to engage with them more effectively and personally.

But the question lies on where you can get support in social media management?

Great Partner, Great Team

Find the right outsourcing partner who has access to world-class market research talents through their A+ recruitment team and process who can ensure building a great, high-performing research team for you. The right partner provides a projected savings of up to 70% on operational costs, yet assuring your team’s efficiency and productivity. Lastly, look for an ISO 27001 and 9001 certified and GDPR-compliant outsourcing company, so your company and client’s data are always safe. 

Benefits of Outsourcing:

  1. Cost savings

On the surface it may seem that in-house teams might be more affordable because you don’t need to pay a third party provider but keep in mind, in-house teams are often less efficient than an outside market research company. Meaning, the total cost savings may not be as significant in the end.

In addition, an outsourced team can be more affordable (up to 70% cost-savings) especially if your partner has access to an affordable pool of experts.

  1. Access to world class talent

The right partner devotes all extra effort to build a great team of experts within 30 – 45 days. Their A+ recruitment teams and process have access to world-class talents, making sure that they gather individuals with the right expertise and a knowledge base in market research.

  1. Running business 24X7

Offshore outsourcing to a country with a different time zone, allows an advantage of 24×7 operations. Outsourcing partners can take over and continue work even after in-house employees go home. They can complete critical tasks and send it back for review the next morning.

With their years of experience  the outsourced team can easily adapt to your company’s internal processes and integrate strategic research design that best fits your unique needs.

Why high Net Promoter Score equates Operational Excellence

When looking for an outsourcing partner, another thing you must remember is to partner with one that has a High Net Promoter Score.

Net Promoter Score (NPS) helps businesses gauge the quality of the customer service offered by outsourcing companies. Organizations can use NPS to assess which outsourcing service is best to partner with because this score shows loyalty trends and growth revenue outputs.

In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention, making this a critical trait a BPO company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

Gains:

  • Building great, high-performing teams
  • Access to talent through their A+ recruitment process
  • Cost saving of up to 70%
  • Adaptability in technological advancement
  • Operational excellence
  • Information and data security
  • Established Information Security
  • Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

We can build you a great, high-performing R&D team:

  • Research Analyst
  • Account Research Specialist
  • Business Analyst
  • Database Maintenance Specialist
  • Product Ops Developer
  • Cybersecurity Specialist
  • Systems Integration Developer
  • Threat Intelligence Analyst
  • Threat Landscape Analyst
  • Systems Administrator
  • Other R&D Experts

Let’s work together to build a great Research and Data Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

4 months ago No Comments Views

How to Leverage on Market Research to Reach Business Success

Business experts recommend routine market analysis because it is the cornerstone of a successful business. It gives you insights on your customer’s needs, demands, preferences, and overall market landscape.  And because customer’s behaviours change constantly, understanding your target market can only be done through market research. But major pain point is that conducting market research in the US is very expensive

Fortunately, conducting periodic market research through outsourcing and having your dedicated team yields to the following benefits which will eventually help you reach business success:

  1. Helps Create Customer-Centric Approach

Your customers are the core of business growth, therefore, understanding their needs is a must. This helps you gain a better perspective on their needs and wants wherein you can adjust your strategies and business models accordingly.

In addition, having an outsourced team has more leverage than in-house market researchers because they gather more impartial results. Unbiased data is crucial because it aims to create a customer-centric approach over favoring the demands of the board members or business owners.

  1. Helps Conceptualize Informed Decision Making

Knowing your customers is key in making informed decisions because you can base your plans on tangible data. This also helps you save time and money in the decision making process because there are less trials and errors since planning is data-driven. This opens the gates to business success and growth because you can create business strategies and offer new products and services to appease your customers making you a few steps ahead of your competitors. 

  1. Helps Boost Brand Image

Remember that customer’s perception is key to business stability. Their testimony about their experience with your business can make and break your company. Market researchers can help you know this vital information.These insights can give you leverage on creating better market positioning and adapt your image based on customer’s dynamics.

  1. Helps Providing Data to Analyze customer and Market Trends

A dedicated team of market researchers will not only gather said data but also they can help decision makers in your company analyze customer behaviours and market trends that you can use to create a strategic business plan to not only to get revenue but also to build brand image and eventually good relationship with your customers. These things are formula on achieving your business goals.

In-house vs. Outsourced Market Research Team 

In-house Market Researches

In-houseBenefit
Knowledged in products and serviceSince most company has its own process, terminologies and system, your in-house staff are well-verse with these internal know-hows
Luxury for constant assessmentYou can easily schedule a calendar of research projects and have real team assessment of the study results
Data securityNon-disclosure agreements are all well and good, but in-house team lessens risk of information leakage unlike when organisations share it with outside parties

Outsourced Market Researchers 

OutsourcedBenefit
Cost savingsOn the surface it may seem that in-house teams might be more affordable because you don’t need to pay a third party provider but keep in mind, however, in-house teams are often less efficient than an outside market research company. Meaning, the total cost savings may not be as significant in the end.In addition, an outsourced team can be more affordable (up to 70% cost-savings) especially if your partner has access to an affordable pool of experts.
Access to world class talentThe right partner devotes all extra effort to build a great team of experts within 30 days. Their A+ recruitment teams and process have access to world-class talents, making sure that they gather individuals with the right expertise and a knowledge base in market research.
Running Business 24X7Offshore outsourcing to a country with a different time zone, allows an advantage of 24×7 operations. Outsourcing partners can take over and continue work even after in-house employees go home. They can complete critical tasks and send it back for review the next morning.
With their years of experience  the outsourced team can easily adapt to your company’s internal processes and integrate strategic research design that best fits your unique needs.

Great Partner, Great team

Find the right outsourcing partner who has access to world-class market research talents through their A+ recruitment team and process who can ensure building a great, high-performing research team for you. The right partner provides a projected savings of up to 70% on operational costs, yet assuring your team’s efficiency and productivity. Lastly, look for an ISO 27001 and 9001 certified and GDPR-compliant outsourcing company, so your company and client’s data are always safe. 

Why high Net Promoter Score equates Operational Excellence

When looking for an outsourcing partner, another thing you must remember is to partner with one that has a High Net Promoter Score.

Net Promoter Score (NPS) helps businesses gauge the quality of the customer service offered by outsourcing companies. Organizations can use NPS to assess which outsourcing service is best to partner with because this score shows loyalty trends and growth revenue outputs.

In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention, making this a critical trait a BPO company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

Gains:

  • Building great, high-performing teams
  • Access to talent through their A+ recruitment process
  • Cost saving of up to 70%
  • Adaptability in technological advancement
  • Operational excellence
  • Information and data security
  • Established Information Security
  • Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

We can build you a great, high-performing R&D team:

  • Research Analyst
  • Account Research Specialist
  • Business Analyst
  • Database Maintenance Specialist
  • Product Ops Developer
  • Cybersecurity Specialist
  • Systems Integration Developer
  • Threat Intelligence Analyst
  • Threat Landscape Analyst
  • Systems Administrator
  • Other R&D Experts

Let’s work together to build a great Research and Data Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

5 months ago No Comments Views

Back Office Outsourcing. How Can It Help Sustain My Business?

Having a great back office (BO) support team is crucial for any type of business because they function as your company’s administrative backbone. With a well-established Human Resource, Payroll, Data Entry and other back office functions, you can focus more on strategies and business plans all the while taking care of your employees. This equates to business sustainability and stability as employees, administrative duties and overall business operations are kept well maintained.

Although finding quality back office teams is challenging for most companies especially if you don’t have access to best in class talent in the industry. Hiring the people not fit for your requestments can cause low-quality output, service delays, miscommunication and general operational problems.

But before you decide on hiring your own BO teams, we listed the benefits of having an outsourced team onboard.

  1. Operational Cost Savings

As with all outsourcing support teams, if you partner with the right company, you are assured with saving on operational costs at most up to 70% because you can utilize an existing, well-maintained administrative infrastructure on top of offshore low labor costs You also get to save the expenses allotted on hiring, training, technology, office overhead, and among others.

It’s important to note that the infrastructure for back office management (i.e. office, tools, software) is expensive both in time and financially. Other factors to consider are employee turnover, technology and training, software, hardware, and other service needs. Cost saving from these things allows your business to thrive because it can be allotted on other expenses to develop business strategies, research and development and even marketing plans.

  1. Quality Back Office Talent

The right outsourcing partner has access to world-class talent with a tried and tested A+ recruitment process that can build you quality teams in just 30-45 days, from hiring, training and onboarding. This is a huge contribution to business sustainability because you can have people working on your administrative core responsibilities with an assurance that the people onboard are already experts on the field.

Scouting for people with not just experience but skills and necessary training can be tough and challenging, especially in a tight labor market. Instead of focusing on finding people, you can redirect your time and efforts on making business connections and even planning to make your company fully adapted with the changes in the industry, with the shift to digital medium and remote work. Also, with the right partner, they give their clients involvement in the screening process in building their teams because they aim for a collaborative partnership.

  1. Gives You Freedom to Focus on Core Competencies

Above all else, back office support is vital because they free you up from administrative responsibilities and so you can realign your focus on the core competencies of your business which will ultimately help you reach your business goals. By placing these crucial but secondary processes in the hands of trusted and experienced Back Office Support experts, you and your executive team will have more time to concentrate on the most important aspects of your company such as planning, sales, marketing and client relationship management.

But to make sure to reap the benefits, make sure that the company you are partnering with has a >60 Net Promoter Score. Why?

Net Promoter Score of >60

Net promoter score helps businesses gauge the quality of the customer service offered by outsourcing companies. Organizations can use NPS to assess which BPO is best to partner with because this score shows loyalty trends and growth revenue outputs. In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy, and this results in customer loyalty and retention, making a high NPS a critical trait any outsourcing company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

When you’re aiming for business stability, team up with a solutions partner that makes your process, their process. The right outsourcing partner ensure:

  • Operational excellence
  • Having a great back office team
  • Industry experience
  • Operational cost savings of up to 70%
  • Information and data security
  • >60 Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing BO team:

  • HR Compensation & Benefit
  • HR Data Management
  • HR Employee Engagement
  • Employee Relations Officer
  • Recruitment Specialist
  • Payroll Specialist
  • Data Entry Specialist
  • Others

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

7 months ago No Comments Views

Sustain Business Through a Team of Outsourced Market Researchers

Market research is vital to any company in making better and more informed decisions. Especially with the shift in business models to adapt in the rapid deployment of remote work, understanding your customer and market behaviours will help determine the feasibility of offering a new product or service before dedicating time and budget into the new venture.

Without market research your source of information will be reliant on either instinct or anecdotal information which are not always accurate. Hence, building a team of market researchers is always a good investment for your business. Here’s are top 3 reasons on why you should hire your own team:

  1. Identify Potential Opportunities and Emerging Trends

Qualitative research identifies business opportunities through deeper probing in the industry where your business belongs to. They can gather the right information to know your target customers and gain a better perspective on their needs and wants. In return, you can adapt your business strategies and offer new products and services to appease your customers making you a few steps ahead of your competitors. Knowing what’s not and what’s hot in your industry is key to business success and stability.

  1. Recognize Investment Risk

Evidence based business strategy through the data your market researchers gather will significantly decrease investment risks because their suggestions and analysis leveraged on findings and insights extracted from data, trends and behaviors. Knowing industry benchmarks and in-depth knowledge on competitor research, employee engagement surveys and  areas for potential growth, you can center your business decisions to match your company profile and target customers which can lessen any investment risks for your business. This will open you and other decision makers on thinking new methods, ideas and tools but with evidence-based data.

  1. Understand Business Reputation

Knowing how your business is perceived and its reputation is hugely beneficial  because it allows a business the opportunity to understand what you are doing right and what aspects you can strengthen or adapt to achieve the desired perception you want from your customers. A business owner who knows the perceived reputation of his business can shape marketing and processes to either match or attempt to change how they wish to be thought of. Always remember that customer’s perception is key to business stability because their testimony about the experience from your business can make and break your company. Market researchers can help you know this vital information.

But it is important to employ great Market Research teams in order to reap the benefits stated above. With the help of the right outsourcing partner, they can build you a great, high-performing team to assist you make the best business decisions.

Why is it better to outsource? We listed a few reasons why.

Benefits of Outsourcing

  1. Access to World-class Talent at a Reduced Cost

Hiring market research and a R&D teams can be expensive because the experts in the field are not only limited but their level of expertise puts them in the top bracket in terms of salary grade. In addition, the training and certifications for research and data science are important but costly. Aside from labor cost, operational expenses such as hardware, software licenses, research service subscriptions, and maintenance are equally expensive. But with the right outsourcing partner, their A+ recruitment process and access to world-class talent allows them to build a great, high-performing R&D team within 30-45 days. They also have access to certified R&D experts and will curate a competency-based development plan to keep your dedicated team sharp so you won’t need to spend additional training cost giving you a projected operational savings of up to 70%

  1. Information Security

In the digital age, information is power. This also applies to finding a great research and data BPO partner. A great R&D BPO has an established information security system that makes sure your data and your customers’ data are kept secure, avoiding any type of breach and other security concerns. They should be ISO 27001 and 9001 certified and GDPR, HIPAA, and DPA2012-compliant. 

  1. Operational Capability

This is often overlooked, but being aware of your company’s capability to create your own team is crucial. You have to know if you have the time to manage your research team, the space and office infrastructure to house additional staff along with a good remote-working system, resources for research tools and applications, and lastly the money to your team according to their skills and fund any necessary marketing training.

  1. Net Promoter Score of >60

Net promoter score helps businesses gauge the quality of the service offered by outsourcing companies. Organizations can use NPS to assess which BPO is best to partner with because this score shows loyalty trends and growth revenue outputs. In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy, and this results in customer loyalty and retention, making a high NPS a critical trait any BPO company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

Lastly, the right outsourcing partner promises for the following:

  • Operational excellence
  • Build a great, high-performing cybersecurity support team specifically designed for your security needs
  • Operational cost savings of up to 70%
  • ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant
  • >60 Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing R&D team:

  • Research Analyst
  • Account Research Specialist
  • Business Analyst
  • Database Maintenance Specialist
  • Product Ops Developer
  • Cybersecurity Specialist
  • Systems Integration Developer
  • Threat Intelligence Analyst
  • Threat Landscape Analyst
  • Systems Administrator
  • Other R&D Experts

Let’s work together to build a great Research and Data Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

7 months ago No Comments Views

Outsourcing a Team of Data Analyst: Benefits

In this day and age where we are facing new sets of healthcare challenges in the midst of a pandemic and disruption on economic climate brought by government mandated lockdowns, good data analytics is a must not only in healthcare organizations and companies but to all lines of businesses because they are primarily responsible for gathering information from various sources and interpret new patterns and trends. They help business owners create new strategies to ensure business continuity. Additionally, help conceptualizing industry-specific best practices through analyzing data gathered from vast sources.

But building a team of Data Analysts can be challenging because usually there is a limited pool of talent resulting in high labor cost.

To fully appreciate data analytics outsourcing, here are top 4 benefits:

Benefits:

  1. Access to World-class Talent

Skilled and certified Data Analysts are now one of the most sought after professionals in every company. In the language of economics, when the demand is strong, the supply of people who can truly do this job well is so limited resulting in a shortage of applicants. This talent gap can be addressed by partnering with a trusted outsourcing partner who has access to world-class talent and has a well-established A+ recruitment process that can ensure in building a great, high-performing team in just 30-40 days.

  1. Operational Cost Savings of up to 70%

And because of the limited talent pool, it is expected that these professionals belong to the higher salary grade. On the salary front, entry-level data analysts take home an average of $88,344 – $113,436 annually. But outsourcing can help you save up to 70% on not just labor cost but on full operational cost through a more cost effective recruitment and hiring, training, office space and utilities and even hardware and software needs of your business. With your partner’s expertise in the trade, they have access to a more affordable cost with efficiency and quality support service.

Try this Cost Savings Calculator to see compute the difference between hiring an in-house employee versus outsourcing one.

  1. Industry Experience and Expertise

There is no substitute for experience in outsourcing. That’s why having a partner with a positive track record of industry & domain expertise for a good number of years as well as client partnership tenure alongside company reputation is crucial before making a partnership. Success rates such as a Net Promoter Score (NPS) of >60 assure you peace of mind because it is an indicator on  how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

  1. Well-established Information Security

Data Analytics is a crucial field because they gather company information which if not managed well, will result in major compromises, threats and risks. A good outsourcing partner knows exactly the importance of data security; they have a process exclusively made to ensure data privacy and avoid any cyberattacks. These can be reflected in third-party certifications and assessments by hiring people with the any of these certifications and proficiency in:

  • ISO 27001 and 9001 certified
  • GDPR Compliance
  • Certified Ethical Hacker (CEH)
  • CompTIA Security+
  • Certified Information System Security Professional (CISSP)
  • Certified Information Security Manager (CISM)
  • Other certifications

Lastly, they have their own information security to add another layer of protection for their clients. 

In summary, the right outsourcing partner promises for the following:

  • Operational excellence
  • Build a great, high-performing R&D support team specifically designed for your security needs
  • Operational cost savings of up to 70%
  • ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing R&D team:

  • Data Analyst
  • Research Analyst
  • Account Research Specialist
  • Business Analyst
  • Database Maintenance Specialist
  • Product Ops Developer
  • Cybersecurity Specialist
  • Systems Integration Developer
  • Threat Intelligence Analyst
  • Threat Landscape Analyst
  • Systems Administrator
  • Other R&D Experts

Let’s work together to build a great R&D Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

9 months ago No Comments Views

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