Vamp Up Your IT Support Team with Outsourcing

In today’s digital world, a valuable asset any company must have is a high-performing IT support team that can ensure all systems, networks, and other technical matters across the organization are running smoothly. Regardless of the industry, there is no better time to invest in a dedicated IT team than now where people are relying more on online services and transactions due to the restrictions brought by the pandemic.

Building an in-house IT support team is an option companies can consider, especially those that are of larger scale. However, for small and medium sized businesses, the cost and tedious process of hiring may be too taxing on resources. For this, outsourcing can serve as a great alternative with plenty of other benefits you can enjoy.

Value for money

Outsourcing your IT support team enables you to save as much as 70% on expenses compared to in-house hiring, but that’s just the tip of the iceberg. The right partner also gives you access to world-class talent, A+ recruitment process, cybersecurity and up-to-date software and other technology that is crucial to meet all your IT needs and maintain your network. In short, it gives you the best value for your money, which is great especially for small and medium businesses that may be running on a limited budget.

Expertise

A good outsourcing company can build you a great IT support team composed of trained and experienced specialists that will adapt to your line of business and provide the support you need, ensuring efficiency in work output. This saves you the time and resources of having to train people because your outsourced team can apply their expertise right away.

Moreover, you are also ensured that key metrics are achieved such as Mean Time to Recover (MTTR) in cases of system/technology downtime, resolution rates, response rates.

24/7 operations

With an outsourced IT support team, any problems and issues can be addressed right away because they can function 24/7, which eliminates the need to wait for regular working hours to start working on solutions. You can rely on your outsourcing partner to provide seamless troubleshooting procedure and guaranteed uptime that results in smooth operations all throughout. In case of economic or business crises, outsourcing also ensures an established business continuity plan that secures and protects your company. 

Security

The acceleration of the digital shift also gave way to increased threats and risks when it comes to data security. It is important to safeguard your digital assets and ensure adequate security compliance, so when looking for an outsourcing IT provider, choose one that is ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant. In turn, you will get comprehensive expertise on information security and data protection processes as well as measures to prevent any unauthorized access of client’s data at all times.

High Net Promoter Score (NPS)

Net promoter score helps businesses gauge the quality service the outsourcing company is offering. In a way, this represents the primary capabilities and expertise they provide to their clients through result-based surveys on how satisfied their clients are in providing IT support services. It also showcases how well the outsourcing partner is performing, how often they resolve technical and IT-related  issues, and if their clients are satisfied with the overall experience from their service. A High Net Promoter Score results in a sense of security and peace of mind for the client.

The right outsourcing partner promises for the following:

• Operational excellence
• Build a great, high-performing cybersecurity support team specifically designed for your security needs
• Operational cost savings of up to 70%
• 90% Mean Time to Detect (MTTD)
• 90% Mean Time to Resolve (MTTR)
• 95% Team productivity
• ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant
• 71 Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

We can build you a great, high-performing IT support team of:

• IT Technical Assistant
• Information Technology Team
• IT Operation Analyst
• IT Operation Engineer
• Cybersecurity Analyst
• Threat Intelligence Specialist
• Data Piracy Investigator
• Systems/Cloud Administrator
• AWS and Azure DevOps Engineer
• Others

Let’s work together to build a great IT support team.

Infinit-O is the trusted customer-centric and sustainable leader in Business Process Optimization to Small and Medium businesses in the Financial Services, Healthcare and Technology sectors by delivering continuous improvement through technology, data and people.