Talent Gap: Outsourcing SWD, CX, and Back Office in FinTech

The FinTech sector is ushering in a transformative wave in traditional financial services, leveraging innovative solutions powered by software engineering (SWD), enhanced customer experience (CX), and efficient back-office (BO) operations. Despite its disruptive potential, the FinTech industry faces a considerable hurdle in the form of a talent gap within these specialized services, which threatens to impede its growth. Research projections indicate a looming shortage of 4.3 million skilled tech workers, encompassing the FinTech sector, by the year 2030. In response to this challenge, forward-thinking fintech companies are turning to outsourcing as a strategic solution, not only to foster innovation but also to address the scarcity of specialized talent in key areas critical to their success.