50 Customer Service Quotes to Motivate You for 2015

For the past years, we have seen how the customer service industry continues to develop in meeting the growing needs of the customers. Tools are improved, methods are polished and people are equipped to achieve excellence in customer service delivery. Regardless of the “what” and “how” of customer service, the “why” is most essential.

The significance of having quality customer service is the long-term relationship you build with your customer. All the other reasons fall second. So to help you internalize customer service excellence, here are the best customer service quotes to motivate you for 2015.

Truth builds trust. – Marilyn Suttle
Make a customer, not a sale. – Katherine Barchetti
Kind words can be short and easy to speak, but their echoes are truly endless. – Mother Teresa
Sometimes the best discoveries are the result of simple observations. – Dr. Seyed Reza Agha Seyed Hosseini
Capitalize on charm by continually captivating your customer. – Ryan Lilly
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. – Donald Porter
Make your customers comfortable and they will give you their lives. – Paul Orfalea
In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts. – Jeff Bezos
The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about. – Valeria Maltoni
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways. – Richard Branson
Every day we’re saying, ‘How can we keep the customer happy? How can we get ahead in innovation by doing this?’… because if we don’t, somebody else will. – Bill Gates
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. – Mahatma Gandhi
Customer service represents the heart of a brand in the hearts of its customers. – Kate Nasser
Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers. – Ross Perot
Your customers don’t care how much you know, until they know how much you care. – Damon Richards
Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you. – Chip Bell
Every great business is built on friendship. – JC Penney
Customer experience is a catalyst of transformation. It directly impacts culture, strategy, structure and all parts of a business. – Christine Crandell
Here is a powerful yet simple rule. Always give people more than they expect to get. – Nelson Boswell
Being on par in terms of price and quality only gets you into the game. Service wins the game. – Tony Allesandra
Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions. – Betsy Sanders
Your most unhappy customers are your greatest source of learning. – Bill Gates
You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied. – Jerry Fritz
In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away. – Doug Warner
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business. – Zig Ziglar
The customer’s perception is your reality. – Kate Zabriskie
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves. – Steve Jobs
Customer service should not be a department; customer service is everyone’s job. – Ken Blanchard
Well done is better than well said. – Benjamin Franklin
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. – Jeff Bezos
The purpose of a business is to create a customer who creates customers. – Shiv Singh
Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work. – Martin Oliver
Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them. – W. Edwards Deming
The customer experience is the next competitive battleground. – Jerry Gregoire
Know what your customers want most and what your company does best. Focus on where those two meet. – Kevin Stirtz
You’ve got to look for a gap, where competitors in a market have grown lazy and lost contact with the readers or the viewers. – Rupert Murdoch
Every client you keep is one less that you need to find. – Nigel Sanders
If we keep doing what we’re doing, we’re going to keep getting what we’re getting. – Stephen Covey
Excellent firms don’t believe in excellence – only in constant improvement and constant change. –Tom Peters
The more you engage with customers the clearer things become and the easier it is to determine what you should be doing. – John Russell
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends. – Jeff Bezos
If we consistently exceed the expectations of employees, they will consistently exceed the expectations of our customers. – Shep Hyken
Customer service is a voluntary act that demonstrates a genuine desire to satisfy, if not delight, a customer. – Steve Curtin
Customer Service is everything and anything that touches a customer – directly or indirectly. Customer service means servicing customers and it’s so much more than just solving problems or addressing complaints. Customer service is part of a holistic customer experience that is capable of providing a critical competitive advantage in today’s increasingly cluttered and commoditized marketplace. – Joseph Jaffe
The goal as a company is to have customer service that is not only the best but legendary. – Sam Walton
A man without a smiling face must not open a shop. – Chinese Proverb
Do what you do so well that they will want to see it again and bring their friends. – Walt Disney
Do more than what is required of you. – George Patton
When the customer comes first, the customer will last. – Robert Half
We are what we repeatedly do. Excellence then, is not a single act, but a habit. – Aristotle

Nowadays, the traditional landline phone customer service that businesses have may not serve your customers well—considering that we’re living in the technology era. Having customer support in other types of network such as through online and mobile are some of the customer assistance services we have, which can take your entire customer service to a whole new level. Learn more!

We have created a simple presentation of these best customer service quotes so you can easily share them to your colleagues! See embedded presentation below or click here to download from Slideshare.

Infinit-O is the trusted customer-centric and sustainable leader in Business Process Optimization to Small and Medium businesses in the Financial Services, Healthcare and Technology sectors by delivering continuous improvement through technology, data and people.