INFINIT-QA: Process Automation for CX Voice Call Audits
Challenge The QA team conducted quality audits of calls their team was receiving using Excel sheets. The…
Challenge The QA team conducted quality audits of calls their team was receiving using Excel sheets. The…
Challenge A financial services company had an extensive manual data-gathering exercise, compiling information from multiple sources…
Challenge A digital marketing firm spent an inordinate amount of time manually surveying the LinkedIn profiles…
Challenge A Software as a Service (SaaS) company consistently monitored its competitors’ product prices on 30…
Challenge The A/P team of a financial services company was sorting, reformatting, and organizing hundreds of…
Business Process Outsourcing (BPO) is a rapidly growing industry that helps companies worldwide streamline their operations,…
The foreign exchange (ForEx) market is a complex environment that demands accurate and efficient processing and…
In today’s complex and competitive financial world, organizations are constantly seeking ways to maximize their returns…
Business process outsourcing companies have revolutionized the global business landscape, providing cost-effective solutions to a wide…
Learn about the current market trend of outsourcing CX functions and how customer experience solutions provide strategic advantages to growing tech companies.