Research, Data & Back Office Support

Why Outsourcing a Team of Threat Intelligence Analysts the Best Decision?

There is much more in Threat Intelligence than just a collection of “indicators of compromise” or security threats. If a business does not understand its potential, identifying and addressing potential vulnerabilities in your operations can cause harm to your business.

Threat Intelligence Analysts are professional intelligence that offers scientific and technical knowledge to solve complex intelligence problems, create short-term and long-term assessments and prevent further risks. But since their work demands initiative, creativity, analytical skills, and technical expertise they belong to the high salary grade professionals with an approximate annual salary of $87-156k on top of a limited pool of expertise in the job market which makes building a team quite challenging.

If you are thinking whether to outsource a Threat Intelligence Analysts team, here are important things to consider and why it is the best decision for your business.

  1. Efficient Reporting Process

Another important aspect of threat intelligence is risk management due to the complexity of the task at hand. Therefore, having an efficient reporting process is a must to allow business owners and decision makers in making plans and business calls to better the company. Good outsourcing companies have routine analytic and reporting expectations to ensure that data and information are handled properly by its personnel. 

Partner with an outsourcing company that can provide your business a tailored cybersecurity risk management solution based on your unique needs. After all, security is risk-based, which is why no single solution fits all. A great outsourcing partner can adapt to your company’s unique needs and has the capability to scale its services in order to prioritize all aspects of your business. In the long run, this will be convenient when you need to scale your solutions together with your changing business needs.

  1. Access to World-class Talent at a Reduced Cost

Hiring a Threat Intelligence Analysts team is expensive because the experts in the field are not only limited but their level of expertise puts them in the top bracket in terms of salary grade as mentioned above. In addition, the training and certifications for cybersecurity and information security are important but costly. Aside from labor cost, operational expenses such as hardware, software licenses, cloud service subscriptions, and maintenance are equally expensive. But with the right outsourcing partner, their A+ recruitment process and access to world-class talent allows them to build a great, high-performing Threat Intelligence Analysts  team within 30-45 days. In addition, they also have access to other certified cybersecurity experts and will curate a competency-based development plan to keep your dedicated team sharp so you won’t need to spend additional training cost giving you a projected operational savings of up to 70%

  1. Guaranteed Compliance and Certification

An outsourcing company who has access to world-class talent with the required level of skill and expertise in threat intelligence analyst is a must. Since they are handling sensitive and important data, they should also be able to comply with the ethical standards of the industry. These can be reflected in third-party certifications and assessments by hiring people with the any of these certifications:

  • ISO 27001 and 9001 certified
  • GDPR Compliance

These compliance and certifications mean that if you outsource your cybersecurity team with the right partner, they understand that data security is one of the most crucial elements for a growing business like yours. They also make sure that the team they are building for you are compliant and certified as needed to protect the company. Lastly, they have their own information security to add another layer of protection for their clients. 

  1. >60 Net Promoter Score

The right outsourcing partner has a Net Promoter Score of >60. This score helps businesses gauge the quality service the outsourcing company is offering. In a way, this represents the primary capabilities and expertise they provide to their clients through result-based surveys on how much satisfied their clients are with the cybersecurity support services they are receiving from their outsourcing partner. It also showcases how well the outsourcing partner is performing in terms of cybersecurity and the client’s overall experience from their service. A High Net Promoter Score results in a sense of security and peace of mind for the client from operation excellence and hitting Key Performance Indicators (KPIs) such as Mean Time to Resolve (team’s response to cyberattacks), Mean Time to Detect (how long it takes your team to become aware of cyberattacks) and overall team productivity.

Lastly, the right outsourcing partner promises for the following:

  • Operational excellence
  • Build a great, high-performing cybersecurity support team specifically designed for your security needs
  • Operational cost savings of up to 70%
  • Reduced threat and cybersecurity risks
  • ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing Cybersecurity team of:

  • Cybersecurity Analyst
  • Threat Intelligence Specialist
  • Data Piracy Investigator
  • Systems/Cloud Administrator
  • AWS and Azure DevOps Engineer
  • IT Technical Assistant
  • Information Technology Team
  • IT Operation Analyst
  • IT Operation Engineer
  • Others

Let’s work together to build a great Cybersecurity Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

9 months ago No Comments Views

Guide to Outsourcing a Team of System Administrators

Businesses of all sizes and regardless of what industry look for a team of system administrators to incorporate in their organization. They’re very important because they generally are tasked with installing, configuring, maintaining and supporting computer systems and servers. Needless to say, end users, developers, and everyone in between rely on system administrators.

One of their most important roles is running backups, software updates, and maintaining your company’s equipment and softwares. But building  a team of System Administrators can be challenging due to these reasons:

  • High labor cost – the salary for System Administrators in the US is estimated to be $89,306 per year. According to Glassdoor.com, here are the salary range per years of experience:
    • 3 years of experience — $57,974
    • 4–9 years of experience — $69,097
    • 10–14 years of experience — $79,400
    • 15+ years of experience — $89,306
  • Engaging qualified candidates – Good candidates are often contacted regularly by recruiters, making it harder to hire them. These hard-to-find skills are often considering several job offers at the same time

That is why outsourcing a team of Sys Ad is the best path to take. Here’s the guide in outsourcing these great teams. Consider partnering with an outsourcing partner that has the following traits and capabilities:

  1. Access to World-class Talent at a Reduced Cost

Hiring any IT related teams such as System Administrator is expensive because the experts in the field are not only limited but their level of expertise puts them in the high salary grade range. In addition, the training and certifications these teams are important but very costly. Aside from labor cost, operational expenses such as hardware, software licenses, cloud service subscriptions, and maintenance are equally expensive. But with the right outsourcing partner, their A+ recruitment process and access to world-class talent allows them to build a great, high-performing team of System Administrators within 30-45 days. They also have access to certified experts and will curate a competency-based development plan to keep your dedicated team sharp so you won’t need to spend additional training cost giving you a projected operational savings of up to 70%

  1. >60 Net Promoter Score

The right outsourcing partner has a Net Promoter Score of >60. This score helps businesses gauge the quality service the outsourcing company is offering. In a way, this represents the primary capabilities and expertise they provide to their clients through result-based surveys on how much satisfied their clients are with the IT support services they are receiving from their outsourcing partner. It also showcases how well the outsourcing partner is performing in terms of IT and the client’s overall experience from their service. A High Net Promoter Score results in a sense of security and peace of mind for the client from operation excellence and hitting Key Performance Indicators (KPIs) such as ticket response rate (team’s response to software related issues), reduced system downtime  (how long it takes your team to troubleshoot) and overall team productivity.

  1. 24/7 Operations

Outsourcing your IT support services also ensures that they can function 24/7 which means that any problems and issues can be addressed as soon as possible without the need to wait for the next day to get things resolved or troubleshot. The right partner promises reliability and seamless troubleshooting procedure that results in practical, cost-effective solutions making your company secure and protected. Lastly, outsourcing ensures an established business continuity plan that secures your company in any occurrences of economic or business crises.

All these benefits and more can be found with the right outsourcing partner who can provide a customized, high quality IT support service solutions that can promise for the following:

  • Operational excellence
  • Build a great IT team specifically designed for your technical support needs
  • Operational cost savings of up to 70%
  • 90% IT resolution rate
  • 95% ticket response rate
  • 90% reduced system downtime 
  • Information and data security
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing IT team:

  • IT Technical Assistant
  • Information Technology Team
  • IT Operation Analyst
  • IT Operation Engineer
  • Threat Intelligence Analyst
  •  Systems/Cloud Administrator
  • AWS and Azure DevOps Engineer
  • Others

Let’s work together to build a great IT Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

10 months ago No Comments Views

How to Keep Your Business Running During the Holidays

Do you know that you can enjoy the holiday season and take a vacation while keeping your business alive?

In the light of festivities, business owners are usually in a tug-of-war on who to enjoy the holidays while making sure that their business operations are on tip-top shape, especially it can be the most wonderful yet a busy and demanding time of the year. Of course, you wanted to keep everything running smoothly during a holiday rush and provide the holiday magic for your customers and your employees despite some changes from the current pandemic.

Major challenges that you need to overcome are; high customer service demand and vacation leave requests from your employees which leads to lack of manpower. But don’t let this overwhelm you. With the right team and the best plan, you can take the holidays by storm. Here’s are ways to keep your business running smoothly:

  1. Plan Ahead

A good plan today is better than a great plan tomorrow. Simply put, if you know that there will be a surge of customer demands while a challenge in manpower, best to plan how to distribute and delegate tasks accordingly so no work is left undone. It allows you to create contingency plans and steps on how to manage the workload well. You get to know if your current team can handle keeping the business running smoothly or if you need back up support from freelancers or outsourcing some parts of your business. It will also help you know how much resources you can allocate if you need to outsource to keep up with the demand and address lack of manpower.

This will also help you transition back to work on your return and keep you from having to face a pile of work after the holidays.

  1. Set Manageable Goals

Part of planning is setting manageable goals especially something that works with the new normal. Plan wisely by making sure it is Specific, Manageable, Attainable, Realistic and Timebounded (SMART). Because holidays are not a good time for disorganization, therefore aligning your strategic priorities and measuring what matters most for your business according to your resources will give you your desired results. Prioritizing and setting specific goals will help you achieve those key results easily.

  1. Hire Extra Help

While your team is amazing, the holiday demand may require you to get extra help. This may be the best time to outsource some parts of your operations to make sure that you get to enjoy the holidays and yet ensure that your business is running smoothly by  helping cover extra hours and longer shifts giving you an all hands on deck situation. With the right outsourcing, you are assured with:

  • Increased Efficiency

When there is an increase of load of tasks to be done and in-house staff might not be able to handle the strain. Hiring additional staff may not be the most practical since the demand is only short-term. With outsourcing, you can hire a great, high-performing team dedicated to help your business for a faster turnaround of your operations.

  •  Scalability

During this season, high demand from inquiries, order volumes, and customer expectations rise dramatically. But the advantage of having the right outsourcing partner is scaling by making sure there are increased operational efficiencies without the added costs or even project a 70% cost savings. With their A+ recruitment process and access to world-class talent, they will take care of the seasonal hires so you can have the workforce you need to handle the high demand.

  • High Customer Satisfaction

If customer’s demands are addressed effectively specially during holidays, this entails satisfied, happy and jolly customers and clients. They will feel that despite the holiday rush, your business can handle the operations and that they are still well taken care of. Having happy customers gives business owners peace of mind.

The success of a business depends on wise decisions and outsourcing is one of the wisest decisions you can make to help your business make it through such a demanding time. When looking for a partner, make sure that they have a:

Net Promoter Score of >60

Net promoter score helps businesses gauge the quality of the customer service offered by outsourcing companies. Organizations can use NPS to assess which customer service BPO is best to partner with because this score shows loyalty trends and growth revenue outputs. In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy, and this results in customer loyalty and retention, making a high NPS a critical trait a customer service BPO company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

When you’re expanding your business, team up with a solutions partner that makes your process, their process. The right outsourcing partner ensure:

  • Operational excellence
  • Having a great, high-performing team
  • High customer satisfaction rate
  • Operational cost savings of up to 70%
  • Information and data security
  • Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing team for different LOBs:

Customer Care:

  • Social Media Managers 
  • Online Community Managers
  • Customer Care Representatives (Omni-channel)
  • Chat / Email Support Representatives
  • Technical Support Representatives
  • Market Research Analysts
  • Others

F&A:

  • Accountants
  • Bookkeepers
  • Sales Auditors
  • Credit Operations Specialists
  • Sales Auditors
  • Others

Healthcare:

Patient Support Services

  • Patient Concierge Specialists
  •  Insurance Verification Specialists
  • Collections Specialists
  • A/R Specialists

Provider Management Services

  • Medical Coders
  • Medical Billers
  • Claims Processors
  • Enrollment Processors
  • Denial Management Specialist

Health Analytics and Risk Management Services

  • Healthcare Analysts

Others

Research & Data:

  • Cybersecurity Analyst
  • Threat Intelligence Specialists
  • Data Piracy Investigators
  • Systems/Cloud Administrators
  • AWS and Azure DevOps Engineers
  • IT Technical Assistants
  • Information Technology Teams
  • IT Operation Analysts
  • IT Operation Engineers
  • Others

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

10 months ago No Comments Views

4 Ways of Overcoming Cybersecurity Risks through Outsourcing

Recently, there’s been a spike in the number of businesses embracing digital transformation due to the limitations and challenges brought about by the COVID-19 pandemic. However, companies are less focused on the risks of shifting to digital than on the opportunities and possibilities presented by it. According to an EY research, only 36% of new technology-enabled business initiatives include cybersecurity teams from the start. As a result, companies are more prone to cybersecurity threats. Mitigating and addressing these threats can be challenging, especially if you have limited to no experience in cybersecurity and because of the high labor cost of building an in-house cybersecurity team. How can outsourcing cybersecurity help you overcome cybersecurity risks despite these challenges? 

  1. Access to World-Class Talent at a Reduced Operational Cost

Overall, outsourcing will cost you less than building an actual team because it gives you access to expertise and increased cybersecurity efficiency without much of the overhead cost. Outsourced IT support teams have most likely been already trained on the ins and outs of cybersecurity. This means that you won’t have to cover training and capacity development costs. Outsourcing also gives you flexibility: it is up to your IT partner to customize a solution that is most cost-effective and that fits your needs as a company. 

Another reason why outsourcing is cost-effective is that in the long run, it helps you avoid cybersecurity threats that would cost you a lot more by compromising or stealing your data. If you don’t already have a solution in place, the costs of repetitional damage, higher insurance premiums, and fees for emergency IT services are likely to be higher. Because of their access to world-class, A+ recruitment process for hiring to on-boarding in 30-45 days, the right partner can also project an overall operational savings of up to 70%.

  1. Internal Information Security Measures

Most cybersecurity threats take advantage of obtained or stolen information or data, and this is one area where an outsourced IT team can help. A good partner knows that privacy is tantamount to information security and therefore implements strong security measures that reduce privacy breaches. With their help, you can extend these security measures to your company’s data and avoid most of the threats related to cybersecurity. 

Their operations and associated client information are housed in state-of-the-art facilities with controlled access areas that provide 24/7 security. They offer comprehensive information security & data protection process ensures that all company and information is ultimately safe at all times and are  certified and compliant with:

• ISO 27001:2013 and ISO 9001:2015

• General Data Protection Regulation (GDPR)

• Philippine Data Privacy Act of 2012

• Health Insurance Portability and Accountability Act (HIPAA) 

  1.  Keeping Up-to-date on IT and Cybersecurity Trends

It’s hard to keep track of technological advancements and how they can affect your company and the cybersecurity threats surrounding it, so it’s helpful to have an IT partner that is on top of the trends and knows about the latest IT tools (e.g. Sysinternals Suite, Recuva, Virtual CloneDrive) and emerging cybersecurity issues at a larger scale. Being up-to-date means that they also constantly enhance the capabilities of their IT experts to keep up with the ever-changing technological landscape. By outsourcing your IT needs, you can be sure that your company evolves with technology, which is extremely helpful in detecting and addressing cybersecurity vulnerabilities and gaps.     

Investing in cybersecurity, especially now that almost anything can be done through digital platforms, is a smart move, no matter the size of your company. Just make sure to find an outsourcing partner that can offer data  and back office support that help you build a great and high-performing cybersecurity team based on your company’s needs.  

  1. >60 Net Promoter Score

The right outsourcing partner has a Net Promoter Score of >60. This score helps businesses gauge the quality service the outsourcing company is offering. In a way, this represents the primary capabilities and expertise they provide to their clients through result-based surveys on how much satisfied their clients are with the cybersecurity support services they are receiving from their outsourcing partner. It also showcases how well the outsourcing partner is performing in terms of cybersecurity and the client’s overall experience from their service. A High Net Promoter Score results in a sense of security and peace of mind for the client from operation excellence and hitting Key Performance Indicators (KPIs) such as Mean Time to Resolve (team’s response to cyberattacks), Mean Time to Detect (how long it takes your team to become aware of cyberattacks) and overall team productivity.

Lastly, the right outsourcing partner promises for the following:

  • Operational excellence
  • Build a great, high-performing cybersecurity support team specifically designed for your security needs
  • Operational cost savings of up to 70%
  • 90% Mean Time to Detect (MTTD)
  • 90% Mean Time to Resolve (MTTR)
  • 95% team productivity
  • ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing Cybersecurity team of:

  • Cybersecurity Analyst
  • Threat Intelligence Specialist
  • Data Piracy Investigator
  • Systems/Cloud Administrator
  • AWS and Azure DevOps Engineer
  • IT Technical Assistant
  • Information Technology Team
  • IT Operation Analyst
  • IT Operation Engineer
  • Others

Let’s work together to build a great Cybersecurity Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

11 months ago No Comments Views

Outsourcing Cybersecurity Team Checklist

Years ago, businesses could get cybersecurity protection from simple security measures and basic firewalls. But due to technological advancements and upgrades, Cybersecurity spending in the US skyrocketed to $60 billion in 2017.

This poses a global change as many companies are now fortifying their cybersecurity measures by hiring skilled security professionals to their security operations. But for small and medium companies, high labor and operational costs, limited industry experience as well as access to talent limits them to create an in-house cybersecurity team. 

Therefore, choosing between in-house or outsourced cybersecurity depends on available resources, size of the company and data availability. In-house allows a business to maintain full control of operations and your team will have full business familiarity. But you also need to have the right person-in-charge to lead your in-house team and ample technological resources they may need. But if you choose to outsource your cybersecurity team, make sure to thoroughly check your potential partner’s background with the follow checklist:

  1. Do they have access to skilled and licensed cybersecurity experts?

Skills shortage extends to cybersecurity professionals. On top of this, they also belong to the top tier in terms of salary grade. Small and medium-sized companies are being hit the hardest by this because the limited supply of qualified talent is quickly snapped up by multinational businesses that can afford to pay the high salaries and provide the best benefits and perks that this talent has the power to demand.

If looking for an outsourcing company to build a cybersecurity team for you, make sure that they have access to world-class talent and have an A+ recruitment process. These 2 things allow them to build a great, high-performing cybersecurity team within 30-45 days from hiring to on-boarding cybersecurity experts and will curate a competency-based development plan to keep your dedicated team sharp so you won’t need to spend additional training cost giving you a projected operational savings of up to 70%

  1. Do they have security certifications and compliant with security regulations?

Since your potential outsourcing partner is a 3rd party vendor and will have access to your business’s data, make sure that they have certifications and Information Security process to ensure that your data is safe and secured. Look for a partner that is ISO 27001 and 9001 certified and GDPR compliant to assure you that there will be no data compromise.

Compliance and certifications mean they understand that data security is one of the most crucial elements for your growing business and that the team they are building for you are compliant and certified which prompts them to comply with the ethical standards of the industry. Lastly, having their own information security adds another layer of protection for your company.

  1. What is their Net Promoter Score?

Operational excellence can be measured with Net Promoter Score. The right outsourcing partner should have a Net Promoter Score of >60. This will help you gauge the quality service the outsourcing company is offering and represents the primary capabilities and expertise they provide to their clients. This score is from result-based surveys that their existing clients answer on how much satisfied they are with the cybersecurity support services they are receiving from their outsourcing partner. This also showcases their client’s overall experience and satisfaction with their service.

A High Net Promoter Score results in a sense of security and peace of mind for you because it attains operation excellence and hitting Key Performance Indicators (KPIs) such as Mean Time to Resolve (team’s response to cyberattacks), Mean Time to Detect (how long it takes your team to become aware of cyberattacks) and overall team productivity.

If you find a partner that has all 3, you are guaranteed to the following benefits:

  • Operational excellence
  • Build a great, high-performing cybersecurity support team specifically designed for your security needs
  • Operational cost savings of up to 70%
  • 90% Mean Time to Detect (MTD) 
  • 90% Mean Time to Resolve (MTTR)
  • 95% overall team productivity 
  • ISO 27001 and 9001 certified, GDPR, HIPAA compliant
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing Cybersecurity team of:

  • Cybersecurity Analyst
  • Threat Intelligence Specialist
  • Data Piracy Investigator
  • Systems/Cloud Administrator
  • AWS and Azure DevOps Engineer
  • IT Technical Assistant
  • Information Technology Team
  • IT Operation Analyst
  • IT Operation Engineer
  • Others

Let’s work together to build a great Cybersecurity Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

For a free business consultation, you can schedule an appointment here.

11 months ago No Comments Views

Traits of a Great Outsourcing Company for your Cybersecurity Needs

In a digitally advanced world, companies should consider cybersecurity as a crucial aspect of their business operations. Given the risk of hacking and breaching which can compromise valuable and sensitive company and customer data, employing effective security and risk management solutions is a must.

Moreover, customers value companies that prioritize safeguarding personal information more than those that do not. Multinational  professional services network KPMG, through its survey “Consumer Loss Barometer,” has explored this in different fields of business including financial services, cloud and connected devices, mobile, automotive, and retail. It found out that cybersecurity can be influential in producing more brand loyalty, with some consumers having zero tolerance for any occurrence of breach or mishandling of important and private information that will ultimately lead them to switch brands.

Admittedly, building an in-house cybersecurity team can be expensive because of the high salary grade of these experts coupled with limited access to these talents. On top of that, other operation costs are high because cybersecurity tools and softwares are expensive (i.e. 365, Box, Dropbox, Yammer), not to mention the cost in maintaining a physical office to house your cybersecurity team. That is why outsourcing has become a popular practice among businesses. 

When looking for the right outsourcing company to build a team for you, here are 3 traits that you should look for:

  1. Access to World-class Talent at a Reduced Cost

Hiring a cybersecurity team is expensive because the experts in the field are not only limited but their level of expertise puts them in the top bracket in terms of salary grade. In addition, the training and certifications for cybersecurity and information security are important but costly. Aside from labor cost, operational expenses such as hardware, software licenses, cloud service subscriptions, and maintenance are equally expensive. But with the right outsourcing partner, their A+ recruitment process and access to world-class talent allows them to build a great, high-performing cybersecurity team within 30-45 days. They also have access to certified cybersecurity experts and will curate a competency-based development plan to keep your dedicated team sharp so you won’t need to spend additional training cost giving you a projected operational savings of up to 70%

  1. Guaranteed Compliance and Certification

One of the first things you should consider in an outsourcing company is their access to world-class talent with the required level of skill and expertise in cybersecurity risk management. Since they are handling highly sensitive data, they should also be able to comply with the ethical standards of the industry. These can be reflected in third-party certifications and assessments by hiring people with the any of these certifications and proficiency in:

  • ISO 27001 and 9001 certified
  • GDPR Compliance
  • Certified Ethical Hacker (CEH)
  • CompTIA Security+
  • Certified Information System Security Professional (CISSP)
  • Certified Information Security Manager (CISM)
  • Certified Information Systems Auditor (CISA)
  • NIST Cybersecurity Framework (NCSF)
  • Certified Cloud Security Professional (CCSP)
  • Computer Hacking Forensic Investigator (CHFI)
  • Cisco Certified Network Associate (CCNA) Security

These compliance and certifications mean that if you outsource your cybersecurity team with the right partner, they understand that data security is one of the most crucial elements for a growing business like yours. They also make sure that the team they are building for you are compliant and certified as needed to protect the company. Lastly, they have their own information security to add another layer of protection for their clients. 

  1. Transparent Reporting Practices

Transparency is another important aspect of cybersecurity risk management due to the complexity of the task at hand. Good outsourcing companies have routine analytic and reporting expectations to ensure that data and information are handled properly by its personnel. 

Studies have shown through the years that the “human factor” is the weakest link in cybersecurity. In a study conducted by Kaspersky, it is reported that 46% of cybersecurity hacks and incidents were due to untrained staff and in 40% of businesses around the world, employees were found to hide a security incident when it happens. 

Partner with an outsourcing company that can provide your business a tailored cybersecurity risk management solution based on your unique needs. After all, security is risk-based, which is why no single solution fits all. Also bear in mind that your outsourcing partner should have the capability to scale its services in order to prioritize all aspects of your business. In the long run, this will be convenient when you need to scale your solutions together with your changing business needs.

Bonus: >60 Net Promoter Score

The right outsourcing partner has a Net Promoter Score of >60. This score helps businesses gauge the quality service the outsourcing company is offering. In a way, this represents the primary capabilities and expertise they provide to their clients through result-based surveys on how much satisfied their clients are with the cybersecurity support services they are receiving from their outsourcing partner. It also showcases how well the outsourcing partner is performing in terms of cybersecurity and the client’s overall experience from their service. A High Net Promoter Score results in a sense of security and peace of mind for the client from operation excellence and hitting Key Performance Indicators (KPIs) such as Mean Time to Resolve (team’s response to cyberattacks), Mean Time to Detect (how long it takes your team to become aware of cyberattacks) and overall team productivity.

Lastly, the right outsourcing partner promises for the following:

  • Operational excellence
  • Build a great, high-performing cybersecurity support team specifically designed for your security needs
  • Operational cost savings of up to 70%
  • 90% Mean Time to Detect (MTTD)
  • 90% Mean Time to Resolve (MTTR)
  • 95% team productivity
  • ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing Cybersecurity team of:

  • Cybersecurity Analyst
  • Threat Intelligence Specialist
  • Data Piracy Investigator
  • Systems/Cloud Administrator
  • AWS and Azure DevOps Engineer
  • IT Technical Assistant
  • Information Technology Team
  • IT Operation Analyst
  • IT Operation Engineer
  • Others

Let’s work together to build a great Cybersecurity Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

11 months ago No Comments Views

4 Reasons Why Outsourcing Your Tech Support Team is a Smart Move

The internet revolution has shaped businesses in the 21st century in ways that many of us couldn’t have imagined. Not only has it redefined the way companies do marketing and customer service, it has also changed the definition of growth for all types of businesses through having available technical support to answer over the phone and resolve customer’s issues. Today’s growth metrics often include this type of support, and finding ways to optimize and enhance this aspect of your company’s service can be very tricky and slow because building your own team is expensive due to scarcity of talent and those with tools proficiency, especially for small and medium businesses where resources are limited and has meager experience in building an in-house technical support team

One effective solution is outsourcing, and here are the top 4 reasons why: 

  1. Outsourcing allows you to save and scale

Outsourcing tech support means that your BPO partner can control the scale of manpower to meet your changing needs. This applies to taking care of resources such as technical infrastructure (including softwares and operating systems like Microsoft servers, Linux Server Operating System, IP-PABX, Cisco Technologies, etc) assuring you that the teams built are not only trained and certified but are also tools proficient. Their A+ recruitment process can scale your business and build you a great, high-performing technical support team through their access to world-class talent yet with a projected savings of up to 70% on operating costs.  This means that you can be sure that your tech support is at its best and that you have the advantage of being able to access cutting edge technology and services without breaking the bank. 

  1. Outsourcing allows you to focus on business operations

One key advantage of outsourcing is that you’re able to focus on your core business operations, developing your business processes, products, and services without worrying about the burden of implementing and maintaining all technical-related work. This team can ensure operational excellence and your customers’ technical-related concerns are responded to in a timely manner and resolved according to Key Performance Indicators (KPIs) and Service Level Agreement (SLAs) such as technical support resolution rate and high team productivity.  This is vital, especially since it’s your business operations that ultimately indicate your company’s competitiveness and edge compared to other companies. 

This also allows a 24/7 operation with the appropriate escalation levels (tiered technical support) which means that any problems and issues can be addressed as soon as possible and your customers will not need to wait the regular 8-5 working hours to get their issues resolved. The right partner promises reliability and seamless troubleshooting procedure that results in both practical and cost-effective solutions.

  1. Outsourcing helps protect your and your customer’s data

Tech support covers security testing, security monitoring, and response to security threat incidents. This is important, especially if most of your internal and external communications happen online or in the digital world especially in the new normal. Outsourcing tech experts ensures that the likelihood of your company becoming the victim of cyberattacks is minimized. This also means that any security breach or virtually any disaster is addressed immediately and that your company is able to recover quickly. 

The right partner is ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant because they understand that data security is one of the most crucial factors for a growing business especially in the evolution of the blended office and remote work set up. They also make sure that the team they are building for you are educated and compliant in data privacy regulations and policies.

  1. Outsourcing ensures customer satisfaction through a high Net Promoter Score (NPS)

A high NPS of >60 means that clients are highly satisfied with the service they are receiving from their outsourcing provider. Their pain points and unique needs are addressed accordingly. A high-quality service delivery of the outsourcing partner extends to the satisfaction of their client’s customers as well. A promoter NPS gives clients a peace of mind – that the outsourced business processes are handled meticulously and efficiently. 

With these four advantages, you now probably have a clearer picture of how outsourcing tech support can work for you and your company. Before taking that leap, though, make sure that you know the particulars of your needs and goals for outsourcing–that way, it will be easier for you to find a BPO partner that suits your company. The finding the right partner can yield these great results:

  • Operational excellence
  • Build a great technical support team with good communication skills
  • Operational cost savings of up to 70%
  • 90% technical support resolution rate
  • 95% team productivity
  • Information and data security
  • ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant
  • NPS: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing technical support team:

  • Technical Support Representative
  • IT Technical Assistant
  • Information Technology Team
  • IT Operation Analyst
  • IT Operation Engineer
  • Others

Let’s work together to build a great Technical Support Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

11 months ago No Comments Views

Benefits of Outsourcing IT Support Services

As businesses are converting from manual set up to digital systems, most if not, all are building and upgrading strong IT services for their company. Large corporations usually have in-house IT tech support services because they have resources to maintain it, but for small to medium sized businesses, the smarter way is to outsource this department. Why? Because building a fortified IT team is not only costly but it requires knowledge-based experience to keep an in-house IT team operational.

Although in-house support ensures that you always have an IT support expert who knows your company intimately, outsourcing this team from a trusted partner offers the same peace of mind. Listed below are 5 benefits of outsourcing your IT services:

  1. Reduce Labor Costs

Hiring an IT team is expensive because the experts in the field usually belong to the top tier in terms of salary grade. On top of that, training and certifications like Microsoft Certified Systems Engineer (MCSE) are important, but expensive. Aside from labor cost, operational expenses such as hardware, software licenses, cloud service subscriptions, and maintenance are equally costly.

Although cost savings is not only the sole advantage of outsourcing, it can be a deciding factor, especially if you are running an SMB on a tight budget. A small in-house IT team can cost your team tens of thousands of dollars each year. On the other hand, the cost of outsourced IT tech support can give you as much as 70% cost savings, especially with the right partner. They also have access to world-class talent and their A+ recruitment process ensures that they can build you a great IT team in only 30-45 days.

  1.  Increase Efficiency and Competitiveness

The right outsourcing IT partner will have resources and experience to adapt to your line of business effectively ensuring efficiency in work output. They can build you a great IT team, train them, and provide the support they need to make sure that your unique demands are addressed accordingly. For most implementations, quality IT companies will bring years of experience in the beginning saving you time and money all the while ensuring that key metrics are achieved such as  Mean Time to Recover (MTTR) in cases of system/technology downtime, resolution rates, response rates.

Best outsourcing partners are already in the business of measuring their own activity, so it’s in their best interest to make IT consistently better for their clients. Also, vendor results are typically watched more closely to maintain excellence. If your company experiences problems all at once, your outsourcing partner will be able to quickly allocate the pressing issues to different representatives to solve the problems simultaneously. They have multiple employees where they can delegate different IT experts at the same time. And when things are working smoothly, nobody is being paid to sit and wait for the phone to ring which in return reduces downtime and improves employee productivity.

  1. Compliance, Security and Risk Management

Every business investment has a certain amount of risk. Markets, competition, government regulations, financial conditions, and technologies all change very quickly. Outsourcing providers assume and manage much of this risk for you, with specific industry knowledge, especially security and compliance issues. The right partner with an established Information and Cyber Security system is much better at deciding how to avoid risk in their areas of expertise.

Find a partner who is ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant because they understand that data security is one of the most important things for a growing business. They also understand that simple firewall and antivirus software as your company’s sole security measure is not enough. They have a comprehensive information security & data protection process ensuring that all company and information is ultimately safe at all times. They also conduct regular audits to identify processes and procedures vulnerabilities with strict measures in place that prevent any unauthorized access of client’s data at all times.

  1. 24/7 Operations

Outsourcing your IT support services also ensures that they can function 24/7 which means that any problems and issues can be addressed as soon as possible without the need to wait for the regular 8-5 working hours. The right partner promises reliability and seamless troubleshooting procedure that results in practical, cost-effective solutions making your company secure and protected. Lastly, outsourcing ensures an established business continuity plan that secures your company in any occurrences of economic or business crises.

  1. High Net Promoter Score (NPS) 

Net promoter score helps businesses gauge the quality service the outsourcing company is offering. In a way, this represents the primary capabilities and expertise they provide to their clients through result-based surveys on how much satisfied their clients are in providing IT support services. It also showcases how well the outsourcing partner is performing, how often they resolve technical and IT-related  issues, and if their clients are satisfied with the overall experience from their service. A High Net Promoter Score results in a sense of security and peace of mind for the client.

All these benefits and more can be found with the right outsourcing partner who can provide a customized, high quality IT support service solutions that can promise for the following:

  • Operational excellence
  • Build a great IT team specifically designed for your technical support needs
  • Operational cost savings of up to 70%
  • 90% IT resolution rate
  • 95% ticket response rate
  • 90% reduced system downtime 
  • Information and data security
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing IT team:

  • IT Technical Assistant
  • Information Technology Team
  • IT Operation Analyst
  • IT Operation Engineer
  • Threat Intelligence Analyst
  •  Systems/Cloud Administrator
  • AWS and Azure DevOps Engineer
  • Others

Let’s work together to build a great IT Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

11 months ago No Comments Views

In-house vs. Outsourced Market Research Team

Making business decisions without substantial research is like playing a guessing game. Companies that bypass research tend to perform less than their competition because they are not well versed with the business movement in their industry. It is why market research is one of the crucial things a company should invest.

But the question is, what is the best way to generate more information in the most effective yet economical way?

There are two ways to consider and assess which is best for your company; develop an in-house research team or outsource the process to a trusted third party provider?

In this article, we’ve laid out useful information about in-house and outsourced teams to help you decide which is best for your company. But first, let us understand the difference between the two.

What is In-house Market Research?

This is when you create your own team and conduct a study within your own business structure and internal resource. Simply put, an organization has a person or team, usually within the marketing department, that is dedicated to doing research for the company. This approach is more common in larger corporations that have enough financial resources to scout, create and can afford an entire team of market research experts.

What is an Outsourced Market Research?

This approach on the other hand means reaching out to a trusted market research company to conduct studies on your behalf. Your partner will build your own dedicated high-performing team in a more cost-effective way. Most outsourcing companies also have access to world-class professionals despite the limitations in the talent pool.

Benefit Table

Below is a table of the benefits of in-house versus outsourced to assist you in your decision making once you decide to incorporate market research into your business.

In-houseBenefit
Knowledged in products and service

Since most company has its own process, terminologies and system, your in-house staff are well-verse with these internal know-hows
Luxury for constant assessment You can easily schedule a calendar of research projects and have real team assessment of the study results
Data securityNon-disclosure agreements are all well and good, but in-house team lessens risk of information leakage unlike when organisations share it with outside parties
OutsourcedBenefit
Cost savingsOn the surface it may seem that in-house teams might be more affordable because you don’t need to pay a third party provider but keep in mind, however, in-house teams are often less efficient than an outside market research company. Meaning, the total cost savings may not be as significant in the end.
In addition, an outsourced team can be more affordable (up to 70% cost-savings) especially if your partner has access to an affordable pool of experts.
Swiftly building teams of experts The right partner devotes all extra effort to build a great team of experts within 30 days. Their A+ recruitment teams and process have access to world-class talents, making sure that they gather individuals with the right expertise and a knowledge base in market research.
Running Business 24X7Offshore outsourcing to a country with a different time zone, allows an advantage of 24×7 operations. Outsourcing partners can take over and continue work even after in-house employees go home. They can complete critical tasks and send it back for review the next morning.

With their years of experience  the outsourced team can easily adapt to your company’s internal processes and integrate strategic research design that best fits you unique needs.

Which option is best for your business?

After knowing the perks of in-house and outsource market research teams, these 2 things should be put into consideration before making a decision.

  1. Your company’s business model

You need to be aware of your company’s business model to know what type of market research you need because ultimately the decision comes down to what works best for your business. Understanding this is your leverage to rightfully assess whether an in-house can sufficiently provide the necessary research output you need or whether to outsource a team for a more wide stretch of research strategies.

  1. Operational capability

This is often overlooked, but being aware of your company’s capability to create your own team is crucial. You have to know if you have the time to manage your research team, the space and office infrastructure to house additional staff along with a good remote-working system, resources for research tools and applications, and lastly the money to your team according to their skills and fund any necessary marketing training.

Great Partner, Great team

Find the right outsourcing partner who has access to world-class market research talents through their A+ recruitment team and process who can ensure building a great, high-performing research team for you. The right partner provides a projected savings of up to 70% on operational costs, yet assuring your team’s efficiency and productivity. Lastly, look for an ISO 27001 and 9001 certified and GDPR-compliant outsourcing company, so your company and client’s data are always safe. 

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

We can build you a great, high-performing R&D team:

  • Research Analyst
  • Account Research Specialist
  • Business Analyst
  • Database Maintenance Specialist
  • Product Ops Developer
  • Cybersecurity Specialist
  • Systems Integration Developer
  • Threat Intelligence Analyst
  • Threat Landscape Analyst
  • Systems Administrator
  • Other R&D Experts

Let’s work together to build a great Research and Data Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

1 year ago No Comments Views

Skills and Competencies of a Great Cybersecurity Team

In the 21st century, building a cybersecurity team can sometimes feel daunting because cyber defense can be expensive and it would take a 145% increase in the number of cybersecurity professionals just to match the cybersecurity needs around the globe. 

In today’s climate, more and more businesses are transitioning to online platforms, but this could also mean plenty of hiccups when it comes to online security. Just recently, the World Health Organization reported a significant swell in the number of cyberattacks since the remote work transition, through email scams targeting the general public. This demonstrates that the more you go online, the more vulnerable you become to online attacks. Therefore, having a team of cybersecurity experts in your company creates an additional layer of security for your business and the clients you’re supporting.

In a rapidly evolving technological landscape, what makes a great cybersecurity team?

If you’re looking to form your own team of cybersecurity specialists, here are some essential skills to look for:

Extensive knowledge and adaptability when it comes to emerging IT tools and trends

Technology is a rapidly evolving industry, and it’s useful to have a team that knows a lot about the latest and most advanced tools and that actively explores emerging industry trends. Not only does this ensure that your company is always on top of possible security risks, but it’s also useful in designing and monitoring the security of the company and its business systems, according to Utica  College. Additionally, it enables the team to quickly spot  the  company’s  weak points and find solutions even before a cybersecurity issue comes up.

Technical expertise

When it comes to skills, a recent study from the Department  for  Digital,  Culture,  Media  &  Sport  (DMCS)  states that the most common technical qualification in the UK is the Certified Information Systems  Security  Professional  (CISSP)  accreditation. CISSP accreditation is vendor-neutral and renowned worldwide as the first Information Security certification to meet the rigorous requirements of ISO/IEC Standard 17024. 

Problem-solving and Creativity

The Cybersecurity Workforce Development Toolkit developed by the  US  Department  of Homeland  Security  highlights that an effective cybersecurity team must also be agile in finding  solutions  to  complex  challenges  and  flexible  enough  to  come  up  with unique approaches depending on the type of problem that occurs. As cybersecurity issues often hit companies on their blind side, the team must be able to think on their feet and plan incident response actions rapidly, as cyberattacks could quickly escalate if left unresolved. 

Collaboration and Teamwork

As with any other team, a core skill required in a cybersecurity team is teamwork or the ability  to effectively collaborate and work toward accomplishing shared goals. A study published by  Frontiers  in  Psychology  titled, “Cyber Teaming and Role Specialization in a Cyber  Security  Defense  Competition”  states  that  most  high-performing  cybersecurity teams have team members that know that ins and outs of their role in a specific team and  that  understand  the  specific  tasks  and  expertise  of  the rest of the team. This means that for group dynamics to work, team members must be able to anticipate one another, coordinate, and ultimately achieve effective and efficient workflows.

Teamwork ensures not only the team’s effectiveness when it comes to solving issues, but also the team’s—and in turn, the company’s—overall sustainability. Knowing the specific pain points of a team and having the dedication to work toward addressing these pain points together are the key to moving a team forward.

Build a Great Cybersecurity Team

As more and more companies look toward prioritizing cybersecurity, outsourcing has become in demand in recent years as it is more cost-effective, especially for smaller companies that do not have the resources to hire their own teams. Moreover, firms in the IT industry have started to specialize in different IT fields such as technical support for customers and even AI-capable software. This makes outsourcing even more beneficial for companies. 

The right outsourcing partner can offer data  and back office support that can help you build a great and high-performing cybersecurity team.  At the same time, they can create endless  opportunities  for  your company to realize your full potential. Look for a partner with the following:

  • Comprehensive security measures to protect data, hardware, networks, virus/malware, physical protections
  • Remote management and continuous security awareness
  • Globally recognized security certifications: ISO9001, ISO27001
  • Adherence to privacy laws: GDPR, DPA2012, HIPAA compliance

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize your full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing Cybersecurity team:

  • Threat Intelligence Analyst
  •  Systems/Cloud Administrator
  • AWS and Azure DevOps Engineer
  • IT Technical Assistant
  • Information Technology Team
  • IT Operation Analyst
  • IT Operation Engineer
  • Others

Let’s work together to build a great Cybersecurity Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

1 year ago No Comments Views

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