How Outsourcing Your Tech Support Teams Help Growing Tech Companies

To stay competitive in today’s digital world, businesses must invest in IT infrastructure and technical support. Integrating technology in operations whether it’s through digitalization, automation and the like has countless advantages for companies of all scales and industries. In fact, a report by Deloitte shows that digitalized businesses are three times more likely to experience revenue growth than those that are not.

Companies can either build their own IT department in-house or outsource their IT services from a third party provider. While an in-house team is advantageous in terms of familiarity with the company, outsourcing proves to be more beneficial when it comes to cost-cutting and business efficiency.

Nowadays, more growing tech companies and startups are outsourcing their IT services because it addresses the talent gap among technology occupations. In short, outsourcing gives companies access to a world-class talent pool of skilled professionals who can manage their IT needs, including preventing data breaches and other cyberthreats from happening.

Industry expertise

As previously stated, outsourcing can link companies to skilled and experienced IT professionals who have in-depth knowledge when it comes to dealing with cyber risks and how to minimize them. You are also ensured that key metrics are achieved such as Mean Time to Recover (MTTR) in cases of system/technology downtime, resolution rates, response rates.

Compliance and security

By partnering with the right outsourcing provider, you get access to the most advanced security measures and tools that can protect your company’s digital assets including confidential client information and your databases. It is also best if you outsource from a company that is ISO 27001 and 9001 certified, and GDPR, HIPAA and DPA20212-compliant to get comprehensive expertise on information security and data protection processes.

24/7 Availability

Compared to an in-house team, an outsourced IT team can function 24/7, which means any problems and issues in your system can be immediately addressed to lessen the potential damages and financial loss. They can provide seamless troubleshooting procedures and guaranteed uptime. Outsourcing also ensures an established business continuity plan that secures and protects your company should a data breach occur in the future.

Growing tech companies can outsource the following IT functions that can support the expansion of the business:

IT support

Having an outsourced IT support team ensures that all of the company’s systems, networks, software programs, and other technical matters are running smoothly. This is something that is crucial for all businesses, especially tech companies, because whenever an IT problem occurs, they will be able to immediately troubleshoot and prevent further losses and downtime.

Software development

Outsourcing software engineers/developers adds value to a growing tech company because it allows the internal IT team to focus on core competencies that can usher in growth and innovation. At the same time, it offers technical expertise and top-of-the-line software development tools that can be availed at a fraction of the cost of hiring in-house.

Customer service

Growing a business heavily involves getting new customers and retaining the existing ones, which can be done by prioritizing customer service. With an outsourced customer care team, tech companies will be able to properly assist customers with their inquiries and concerns regarding their products/service offerings.

Outsourcing IT services poses a lot of advantages for growing tech companies, which is why it is important to choose the right partner that promises for the following:

Operational excellence
Build a great, high-performing cybersecurity support team specifically designed for your security needs
Operational cost savings of up to 70%
90% Mean Time to Detect (MTTD)
90% Mean Time to Resolve (MTTR)
95% Team productivity
ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant
Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

Our business solutions enable high performance and optimized operations for businesses of all sizes and stages. Infinit-O offers a broad range of outsourcing solutions, including healthcare; financial services; research and data, back office support; and customer experience.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

We partner with the world’s fastest-growing tech companies who want to scale and advance their brand.

Demonstrated by our world-class Net Promoter Score of 71, we deliver the highest quality outsourcing services using our unique data driven approach – combining powerful technology and high performance teams within our highly-engaged and agile culture.

Our expertise includes CX, engineering, data science & analytics, sales & marketing, and back office services.