Nowadays, doctors enjoy efficiently taking care of their patients with the help of Electronic Health Records (EHR). What’s not to love? According to HealthIT.gov, some of the benefits of EHR are:
- Providing accurate, up-to-date, and complete information about patients at the point of care
- Securely sharing electronic information with patients and other clinicians
- Enabling safer, more reliable prescribing
In short, EHR helps doctors communicate with their patients effectively, with diagnoses and prescriptions easily found after a quick database search.
But EHR software isn’t always perfect. Given that it’s cloud-based software, glitches and freezes can happen. It’s not the user, it’s the product. When something bad happens, users must immediately report what’s happening so that they can get the right solutions.
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Here lies an even bigger problem: What if your EHR software doesn’t have proper customer support? Their technical support number might not be available publicly, or tickets are altogether closed without resolving the problem. Users may even report poor customer service that, even with an escalation report, still don’t get the attention they need. The EHR software then loses credibility, and long-standing customers will undoubtedly move to another provider.
If you sell EHR software, you don’t want this to happen to you, right?
This is where teaming up with an inbound customer care team—with a specialization in healthcare solutions—comes in.
Such a team can improve your relationship with your customers while you focus on your core competencies: attracting more customers and increasing revenue while you improve your product.
What should you look out for in a healthcare solutions partner? And how do they further improve your EHR business?
Here are 4 good reasons.
Get access to a highly-trained team with the ability to scale
Customer satisfaction is a high priority in many SaaS companies, and getting a team that understands the product deeply enough to solve a user’s problem in record time is of utmost importance.
When you team up with a healthcare solutions partner, you can count on their qualified team members to effectively help your customers solve issues with your EHR software. You can start small at first, and scale up or down, depending on your needs.
Maintain quality control over your processes
You may have a procedure in place, but if it’s not working with your customer service team, it might need some improvement. With a healthcare solutions partner, your processes become their processes that can be refined with quality management procedures.
An effective healthcare solutions partner employs a customized approach to make sure that you still maintain a level of control. This synthesis of a partner’s flexible operations setup and your working procedures can result in a successful customer service team for your EHR software.
The team you hire is equipped with updated technology
A team won’t be productive without updated technology. You save up on time and money because you don’t have to constantly invest in new infrastructure—your healthcare solutions partner utilizes a cost-efficient yet reliable technology infrastructure to communicate with your concerned customers.
When choosing a healthcare solutions partner, be sure that they are adaptable to any kind of hardware and software that can make processes even faster and deliver better solutions to customers with short turnaround time.
Your team is HIPAA- and GDPR-compliant
Every time a customer contacts your support team, personal information comes in. They trust your team to not only troubleshoot a problem but also keep such data safe. If your team appears apathetic, your customers might think that your entire procedures are unsafe.
To minimize risks, the healthcare solutions partner you join forces with should be HIPAA- and GDPR-compliant. These global security regulations ensure that your processes safeguard sensitive and personal data coming into your system. Team members are trained to strictly follow such procedures and processes to keep your EHR software safe and trusted.
Your EHR software deserves the best attention, so teaming up with a healthcare solutions partner is important. Your dedicated customer support team will work to improve both your relationship with your customers and your EHR services at large.
Infinit-O especially is a trusted healthcare outsourcing partner who can help you build and operate a dedicated team of well-trained healthcare professionals, especially for you and your unique needs. When it comes to healthcare, Infinit-O can meet your goals, whether they be growth, better productivity or simply bottom-line cost savings. With our access to highly-skilled healthcare experts who use cutting-edge technology, we provide some of the best strategic solutions for your business. We are ISO-certified, HIPAA- and GDPR-compliant, so your company’s and patients’ data are safe with us.
When you’re ready to grow, think Infinit-O!
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