LATEST BLOG POST

4 Best Practices for Acing the Digital Customer Experience

The digital customer experience ensures your business’ entry into the target market. Today’s consumers see ads, promos, and recommendations online, usually on their smartphones, tablets, or laptops. How you reach and sustain a customer’s attention online will determine how well you make it against your competitors.

Read More

Channel Pivot Approach: Managing your customer experience across multiple platforms

Customers nowadays know where and how to reach your brand. They can contact you through your website, social media channels, telephone, email, in-site chatbots you can install on your website, or through your mobile application.

Read More

The role of data analytics in your customer care services

In every B2C company, you have to always ask yourself: “what’s my unique selling point that keeps customers coming back to me?” This way, you can see what customers really want beyond your products and services.

Read More

7 Guiding Principles for Outsourcing Your Customer Service

 

High-quality, reliable customer service is an integral part of every business. Whether your company is in retail or offers specific services, consumers require a convenient and flexible means of contacting the business. Unfortunately, small and medium businesses don’t always have the time, money, or resources to build its own in-house customer service center or have outgrown their capacity.

Read More

Grow Your Business By Tracking These 6 Essential Customer Service Metrics

 

Numbers can make or break a business. Your company’s growth and overall improvement is measured through the rise and fall of its service, especially when it comes to dealing with customers. Customer service metrics act as a guide for every member on your team. They provide a more thorough understanding of their work and what your industry demands. Although being measured can seem intimidating at first, the team will eventually see how each metric clarifies their responsibilities. At the same time, each metric provides more room for improvement, giving both your business and its customer service members chances to grow.

Read More

Challenges of Delivering Customer Satisfaction and How To Go Through Them

In this modern age when almost everything comes handy, customers have become less appreciative and are difficult to please. With the advancement in technology and the accessibility of information, product quality among competing brands and companies are almost equal. Hence, the determining factor in choosing the brand or company lies in the customer service.

Read More

Difference between Telehealth, Telemedicine, and Telecare

A growing number of businesses are taking advantage of Telehealth, Telemedicine, and Telecare. These medical terms have gained popular acceptance and are sometimes used interchangeably. While they all offer cost-effective healthcare benefits and can be accessed using smartphones, tablets, and computers, these three concepts have unique distinctions.

Read More

My Business Needs Immediate Help in Areas of New Growth

The needs of your business are going to evolve as it grows. As a result, you will have to be flexible and find ways to meet the evolving needs of your company and your customers. If people are interested in your business or are connecting with your mission then you want to do everything possible to keep things running smoothly so you can capitalize on the things you’re doing right. The question is; how can you keep up with the ever-changing needs of your business as it grows? The answer: outsourcing.

Read More

Driving Customer Loyalty through Brand Promise Consistency

What’s Your Brand Promise Worth?

Whoa, that’s the million dollar business question, isn’t it? If your company hopes to remain competitive, you'll need to continue converting leads and keeping customers loyal. You need to discover how to turn customers into brand advocates.

Read More

Can I Afford to Offer 24-Hour Customer Service?

There seems to be more and more competition entering the marketplace all the time and across all types of industries. Part of the increase is the fact that technology has made it easier for people to get companies up and running in a relatively short amount of time. Competition is simply part of doing business so there is no need to worry about the fact that more people are entering the marketplace. But, you do need to find ways to stand out from the competition.

Read More

Comments