Why Digital Automation is the Next Big Thing in Outsourcing

When the pandemic hit, banks, insurance utilities and ecommerce sites had to run their operations through an unprecedented surge of client activities with a workforce who were staying at home with limited hardware and network bandwidth. 

But still, many failed to embrace digitization with urgency and how it is crucially needed. Because of this, it took awhile for many organizations to adapt in catering their clients primary affair of doing business digitally such as online banking, shopping and entertainment. But because of the implementation of lockdown and lessening work on site operational capacity, businesses are now forced to shift virtually.

It has also pushed companies to overhaul how they do business to become more agile and to appease their customers. HFS Research conducted a survey saying 60% of companies in this pandemic had sped up their digital transformation and 70% have plans to redo their products and services to drive greater customer value.

As a result, the future of outsourcing is digital.

Outsourcing providers will increasingly use digital systems to provide their clients faster, better, smarter, and cheaper strategic solutions and services. Some functions currently performed by people will be automated.

Below are some reasons why digital automation outsourcing is the next big thing: 

Keeping up with global economic demands

Unlike traditional business process outsourcing, digital outsourcing means there is a team of experts that will create digital execution strategies, maintain and configure digital systems,  integrate across digital platforms, monitor outcomes and interpret data while basic functions are performed by computers rather than people.

Through this, your company can focus on core its competencies and handling business concerns while your outsourcing provider will ensure the digital economic demands are met. As businesses shift to online services and automation, you don’t have to overhaul our company’s system, instead allowing digital outsourcing to take over such requirements.

Integration of Robotic Process Automation (RPA)

RPA are software applications that carry out rule-based tasks performed by people in traditional outsourcing deals. A good example for this one is artificial intelligence (AI) where it is being used today to replace human interactions such as customer service with “chatbots” and research data analyst with human-like insights from analyzing patterns in data. These “bots” automate repetitive tasks.  In the future, AI may be able to provide services that are beyond human capabilities. 

Although further down the road, digital outsourcing can provide and maintain blockchains and digital ledgers to their clients.

Cost Effectiveness

These technologies offer savings by having a single system of network instead of having each company create their own digital sources and system. They can save on programming, testing, training and onboarding as they integrate automation because their digital outsourcers will introduce a tried and tested digital automation solution to their organization. This reduces transition cost which can be very costly if done internally.

Digital automation can also reduce human error. This means less error equals less wasted resources.

Digital automation outsourcing is a reality companies should not ignore because the right digital outsourcing partner can help in:

Increasing Productivity. As an organization’s technology demands grow, productivity becomes a bigger concern

Ensuring High Availability. Companies are continually more reliant on their computers

And in the long run it is more cost effective.

But make sure to find the right partner who can provide you with the following gains:

• Collaborative partnership
• Extended and expanded Automation Team
• Help you with: Access, Configuration, Enable, Implement digital automation
• Has automation tools that can help their business grow and scale
• Cost savings of up to 70%
• Adaptability in technological advancement
• Established Information Security
• Operational excellence
• Information and data security
• >60 Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Our business solutions enable high performance and optimized operations for businesses of all sizes and stages. Infinit-O offers a broad range of outsourcing solutions, including healthcare; finance services; research, datta and back office support; and customer experience.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.