INFINIT-QA: Process Automation for CX Voice Call Audits
Challenge The QA team conducted quality audits of calls their team was receiving using Excel sheets. The…
Challenge The QA team conducted quality audits of calls their team was receiving using Excel sheets. The…
Challenge A financial services company had an extensive manual data-gathering exercise, compiling information from multiple sources…
Challenge A digital marketing firm spent an inordinate amount of time manually surveying the LinkedIn profiles…
Challenge A Software as a Service (SaaS) company consistently monitored its competitors’ product prices on 30…
Challenge The A/P team of a financial services company was sorting, reformatting, and organizing hundreds of…
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