Guide to Outsourcing a Team of System Administrators

Businesses of all sizes and regardless of what industry look for a team of system administrators to incorporate in their organization. They’re very important because they generally are tasked with installing, configuring, maintaining and supporting computer systems and servers. Needless to say, end users, developers, and everyone in between rely on system administrators.

One of their most important roles is running backups, software updates, and maintaining your company’s equipment and softwares. But building  a team of System Administrators can be challenging due to these reasons:

• High labor cost – the salary for System Administrators in the US is estimated to be $89,306 per year. According to Glassdoor.com, here are the salary range per years of experience:
  • 3 years of experience — $57,974
  • 4–9 years of experience — $69,097
  • 10–14 years of experience — $79,400
  • 15+ years of experience — $89,306
• Engaging qualified candidates – Good candidates are often contacted regularly by recruiters, making it harder to hire them. These hard-to-find skills are often considering several job offers at the same time

That is why outsourcing a team of Sys Ad is the best path to take. Here’s the guide in outsourcing these great teams. Consider partnering with an outsourcing partner that has the following traits and capabilities:

1. Access to World-class Talent at a Reduced Cost

Hiring any IT related teams such as System Administrator is expensive because the experts in the field are not only limited but their level of expertise puts them in the high salary grade range. In addition, the training and certifications these teams are important but very costly. Aside from labor cost, operational expenses such as hardware, software licenses, cloud service subscriptions, and maintenance are equally expensive. But with the right outsourcing partner, their A+ recruitment process and access to world-class talent allows them to build a great, high-performing team of System Administrators within 30-45 days. They also have access to certified experts and will curate a competency-based development plan to keep your dedicated team sharp so you won’t need to spend additional training cost giving you a projected operational savings of up to 70%. 

2. >60 Net Promoter Score

The right outsourcing partner has a Net Promoter Score of >60. This score helps businesses gauge the quality service the outsourcing company is offering. In a way, this represents the primary capabilities and expertise they provide to their clients through result-based surveys on how much satisfied their clients are with the IT support services they are receiving from their outsourcing partner. It also showcases how well the outsourcing partner is performing in terms of IT and the client’s overall experience from their service. A High Net Promoter Score results in a sense of security and peace of mind for the client from operation excellence and hitting Key Performance Indicators (KPIs) such as ticket response rate (team’s response to software related issues), reduced system downtime  (how long it takes your team to troubleshoot) and overall team productivity.

3. 24/7 Operations

Outsourcing your IT support services also ensures that they can function 24/7 which means that any problems and issues can be addressed as soon as possible without the need to wait for the next day to get things resolved or troubleshot. The right partner promises reliability and seamless troubleshooting procedure that results in practical, cost-effective solutions making your company secure and protected. Lastly, outsourcing ensures an established business continuity plan that secures your company in any occurrences of economic or business crises.

All these benefits and more can be found with the right outsourcing partner who can provide a customized, high quality IT support service solutions that can promise for the following:

• Operational excellence
• Build a great IT team specifically designed for your technical support needs
• Operational cost savings of up to 70%
• 90% IT resolution rate
• 95% ticket response rate
• 90% reduced system downtime 
• Information and data security
• 71 Net Promoter Score: Sense of security and peace of mind

Let’s work together to build a great IT Team.

Infinit-O is the trusted customer-centric and sustainable leader in Business Process Optimization to Small and Medium businesses in the Financial Services, Healthcare and Technology sectors by delivering continuous improvement through technology, data and people.