The Importance of Cloud Services in an Outsourcing Partner

The concept of digital workspaces and remote working have risen in popularity over the past year due to the pandemic. According to Amazing Cloud Adoption Statistics for 2021, more than 50% of organizations moved their workloads to the cloud and this trend is predicted to continue in the coming years. In fact, it is predicted that the public cloud computing market will be worth $800 billion by 2025.

Cloud computing services enable users to access data, applications and other resources on demand over the internet without the need for internal infrastructure or hardware. It’s a very useful and practical function for businesses since it can reduce their overhead and IT costs as well as allow them to operate internationally.

This is why when it comes to partnering with an outsourcing provider for your business processes, it’s an advantage to choose one that utilizes cloud services. Here’s why:

Flexibility

Outsourcing companies that invest in cloud-based services are more flexible than those that do not because it’s much easier for them to scale up or down their capacities as required. This means they can manage the dynamic demands of your business with operational efficiency and no added costs.

Flexibility also applies to the workforce since shifting to the cloud allows employees to access files and collaborate with each other despite not being in a physical office – all they need is a device connected to the internet and they are set.

Business continuity

Another great advantage of partnering with an outsourcing company that uses cloud services is the assurance that your data and other sensitive information will be safe in case a crisis, whether it’s a natural disaster or a data breach, takes place. Cloud computing makes data backup, disaster recovery, and business continuity easier since data stored in the cloud is automatically backed up and protected in a secure and safe location. This can help minimize downtime, which can be detrimental (and costly) to a business.

Access to latest technology

Nowadays, technology has been ever-changing and fast-paced. With cloud technology, outsourcing providers can guarantee that their systems and software are up-to-date, because upgrades are automatically made available once the cloud platforms update. This is important for optimum performance.

Security

Security threats can severely disrupt your network and create major challenges to your company. And may think that cloud centers are not safe. But in reality, role-based security is the key aspect in protecting cloud-based contact centers. This is done by setting up contact centers to give each user in their organization access to features and data based on their role within the organization.

While you’re at it, it’s also best to choose an outsourcing provider that can adapt to your needs and by being tech agnostic through integrating cloud contact centers. A cloud contact center is a software solution (i.e. ZenDesk, Avaya, AirCall, etc) that handles all inbound and outbound customer communications for a company across multiple channels including voice, SMS, email, and social media.

Partnering with the right outsourcing company can give you access to a team of tech proficient professionals that can adapt to cloud technology and services. Moreover, it can also provide you: