3 Reasons Why You Should Choose an Outsourcing Partner with a Business Continuity Plan

Thinking of outsourcing some of your business processes? Before you land a company that fits well with your organization’s needs and vision, there are many factors to consider. Industry experience, expertise, cost efficiency, and compliance are just some on the top of the list, but the pandemic situation also highlighted the value of having a well laid out business continuity plan for outsourcing providers.

In its simplest form, a business continuity plan (BCP) is a structured response that contains all vital information an organization needs to restore and maintain critical business functions during an emergency or crisis. Unlike disaster recovery that mainly focuses on the recovery of data, hardware, and other IT assets after a disruption occurs, BCP takes account of all measures to ensure that operations continue even during a disaster.

To put the importance of having a BCP in perspective, just an hour of downtime can cost businesses anywhere from $10,000 to $5 million depending on their size. More than that, it can also result in negative brand reputation especially among consumers, and loss of business opportunities.

Partnering with an outsourcing company that has a good BCP in place can ensure you of the following:

Preparedness for crisis

Entrusting part of your business processes to an external provider will always have its risks, but choosing one that has a BCP can undoubtedly give you more peace of mind since you are assured that they are ready in case a disaster happens. Whether it’s a data breach, a fire in the office or a global pandemic, your outsourcing partner knows its plan of action to minimize adverse impacts to their operations and clients.

Having a BCP should give outsourcing providers an idea on what areas to improve on, and the technologies and procedures to look into to better their disaster response for future reference.

Shortened period of disruption

As mentioned above, downtime caused by disruptions can be detrimental to any business, which is why your outsourcing partner should be able to make quick yet intelligent decisions based on their BCP to avoid delay in restoring operations and risking their clients.

For instance, at the onset of the COVID-19 pandemic in the Philippines, quarantine restrictions prevented employees from reporting to the office. An outsourcing company that is unprepared for this kind of scenario would have their operations severely compromised, but one that has an organized and structured plan would be able to know what procedures to take to make sure their employees are able to continue doing their jobs at the safety of their homes and with adequate assistance.

Excellent risk management

Risk assessment is a big part of a BCP — in fact, this is where it all begins. An outsourcing company with a BCP has identified the various risks it can possibly encounter as well as the consequences these can entail for them and their clients. Doing this helps them prioritize, mitigate and manage risk factors, which ultimately contributes to better resilience to disruptive events should they happen in the future.

Client’s Peace of Mind

Having a well-established BCP gives you peace of mind because you can be confident that they can keep your business running despite any potential disruption in the market. Great BPO partners have access to the right:

People – world-class talent
Process – business continuity plans
Technology – updated technology
Security – well-established information security

On top of having a BCP, choose an outsourcing partner that also has:

Access to talent through their A+ recruitment process
Cost savings of up to 70%
Adaptability in technological advancement
Established Information Security
Operational excellence
Information and data security
>60 Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

In Infinit-O, we understand that our clients require a business partner that can deliver consistently in different adverse scenarios. That is why it is important that we have a plan in place to move things in order for us to deliver our commitment.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.