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3 Ways How Outbound Services Improves Customer Experience and Retention

You might have experienced this before: customers leaving you and moving to another brand. They’ve reported that they no longer feel taken care of because of poor customer service—long wait times on the phone, high abandoned calls, or simply being seen-zoned on a messaging app. Unhappy customers can lead to negative reviews on the internet, less new customer acquisition due to these sentiments, and an overall decrease in revenue.

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5 Trends That Will Advance the Coverage and Value of Outsourcing in 2020

Small to medium businesses have limited financial and operational resources. They need to focus their budget on profit yielding investments and direct efforts toward business growth. Most of the time, it is a challenge operationally to manage in-house staff for additional but equally integral tasks such as customer support, IT, and accounting. Outsourcing is a cost-effective way for SMBs to execute these integral functions without overspending.

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3 Reasons to Use Data Analytics in Healthcare

Healthcare companies need to be organized in order to provide consistent patient satisfaction and maintain overall trust. If your patients’ information is missing or incorrect, you could spend more time working on claims rejections and back-and-forth passing of documents. This can lead to loss of revenue and low patient satisfaction.

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5 Reasons Why You Need to Embrace Big Data

When you’re growing your business, you’ll need data to lead you in the right direction. Companies who don’t immediately see the importance of Big Data often lead to misusing resources, spending too much time and money on one or a few business improvements and ignoring other key innovations, and slowing down overall business operations, leaving your competitors to get ahead of you.

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5 Big Finance & Accounting Trends in 2020

Businesses are now going beyond the best practices in accounting and see now that digital innovations are improving financial processes. These address pain points in production output, operational costs, and return on investment, among others. Finance leaders are now creating a balance of maintaining their traditional responsibilities while developing a corporate strategy with digitization and automation in mind.

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3 Customer Experience Trends to Look Out for in 2020

Customers won’t let you know that they’ve had bad experiences with your business, but they will tell other people. For example, a customer waited for more than 20 minutes on the phone to have a simple question answered, but they were passed from agent to agent until they became frustrated and hang up. They tell their friends and will even go as far as to share their reviews on online review sites. Your business loses one customer and prospective customers may stay away.

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How to Integrate Automation & the Human Touch in Accounting Processes

Accounting is one of the most tedious and time-consuming tasks in any business. Deadlines enable faster work but the stress of the job increases chances of error. Thankfully, it is no longer the 1990s and automation is here to aid your accountants in this crucial season. Companies can still save on the costs and reduce the time spent on processing the different aspects of accounting. Automation allows you to streamline your company’s accounting and invest in cost-efficient resources. 

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6 Tips to Fully Secure Your Healthcare Business

The healthcare industry deals with massive amounts of private data every day. Patients entrust their valuable information to these businesses. But there is always a risk involved in gathering this data to provide a service.

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4 Common RCM Pain Points and How Outsourcing Helps

Healthcare companies use Revenue Cycle Management (RCM) processes as a way to organize a patient’s journey from registration to reimbursement, but it doesn’t necessarily mean it’s an easy list of things to do. RCM staff often encounter problems that put the business at risk of patient distrust or legal charges. This brings leaders to find solutions on how to improve their RCM process and maintain quality healthcare.

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3 Best Practices for Risk Management

Risk management is a developing field that has become crucial to any business. Many startups and small businesses can look to this field for best practices and advice on how to protect their business as it grows.

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