Blog Archive

Why a Team of Omnichannel Support a Must for Your Company

Through Omnichannel support, brands can reach customers at every stage of the buying experience and provide relevant customer support across all channels. To put it simply it is a holistic approach to ensure that your customers are well-taken care of and are satisfied with service they receive.

Note that according to a research by Entrepreneur, 80 percent of businesses believe they provide excellent customer service but only 8 percent of customers agree.

That is why having an omnichannel team in your organization is relevant to your business’ success. Although one of the biggest hurdles with this is finding the right people and ensuring that even if you’re adding a new set of team it will not affect the allocation in your operational cost. Lastly, it is crucial that you have the proper set of knowledge and experience in an omnichannel system.

One best way to overcome said challenges is through outsourcing this team with the right partner who has:

  • Access to world-class talent
  • Offers operational cost savings up to 70%
  • Has operational excellence

If you find a partner that can provide these strategic solutions, you will learn these 3 reasons why they are a must for your company :

  1. Holistic customer experience

Omni means “in all ways and places”. Having an omnichannel team allows you to be one step ahead in making sure that in every aspect of their buying experience you care for their needs. You can give them access to multiple easy options to reach out to your brand at any time of the day, handle queries and resolve issues on-time. 

A research conducted by Gladly states that 80% of customers will recommend a company after a great customer experience and 40% satisfied customers will share their story on social media which is now considered as good marketing. In turn, this will boost customer retention rates and bring more revenue to your business.

  1. Personalized customer service

A recent study by Forbes reveals that 90% of customers find that messages from companies are “annoying” and are not personally relevant. In the same study, 67% of Millennials and Gen Zers stated that they expect companies to always be personalized. 

This data simply shows that personalized customer experience is a necessity. With a structured omnichannel team in place, serving human connection is more feasible because there is a dedicated team with the main priority to address unique and individual concerns of their customers.

  1. Cost effective and capital efficient

This is by far the most important reason for having omnichannel support in your organization.  Aberdeen Group states that consistent service quality across multiple channels retain 89% of their customers, whereas companies that do not provide a consistent quality are only able to retain 33%.

Having said that, it generates ROI more effectively than traditional customer service. It is also cost effective because instead of hiring support teams in different channels, you have experts that can handle multiple concerns and modes of communication with the customers.

Omnichannel customer service is the solution for forward-thinking businesses. But it is important to find an outsourcing partner to build a team with. Make sure that your potential outsourcing company has:

  • Access to world-class talent
  • A+ recruitment process who can build a team in just 30-45 days
  • Net Promoter Score of >60

An outsourcing partner with a High Net Promoter Score (of at least 60%). Net promoter score helps businesses gauge the quality of the customer service offered by outsourcing companies. In a way, this represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention. It also showcases how well the outsourcing partner is performing, how often they resolve issues, and if their clients are satisfied with their experience. A High Net Promoter Score results in a sense of security and peace of mind in terms of client satisfaction and quality business operations.

All these qualities and more can be found with the right outsourcing partner who can provide a customized, high quality social media management into your business solutions and promise the following:

  • Operational excellence
  • Build a great social media team specifically designed for your unique CX support needs
  • Operational cost savings of up to 70%
  • 90% customer satisfaction
  • 95% response rate in social media platforms
  • Increase customer and brand loyalty
  • ISO 27001 and 9001 certified and GDPR, HIPAA, and DPA2012-compliance
  • Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing CX team:

  • Social Media Managers 
  • Online Community Managers
  • Customer Care Representatives (Omni-channel)
  • Chat / Email Support Representatives
  • Technical Support Representatives
  • Market Research Analysts
  • Others

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

4 days ago No Comments Views

Where to Find Claims Processing Experts

For healthcare providers, managing complex interactions with medical insurance companies can sometimes take away the focus on providing excellent patient experience. This is why having experts handle these kinds of transactions is important not only to ensure efficiency in operations but to prevent common errors and noncompliance to regulations.

Claims processing in particular is a tedious and complicated task that involves reviewing claim submissions, obtaining and verifying information, corresponding with insurance agents and beneficiaries, and processing claim payments. With their knowledge and expertise, claim processors can manage these responsibilities well, eliminate backlogs and tighten turnaround times.

One of the best ways to have them in your team is through outsourcing. A dedicated outsourced team of claims processing experts who have an intimate experience with revenue cycle management will create customized solutions for your company and adapt to your processes while improving them when they can. When you outsource your claims processing experts, you can also enjoy the following benefits:

Streamlined and more efficient claims processing

Adding an outsourced claims processing team in your operations means you have a dedicated set of people that can help you handle a high volume of transactions and reduce processing time with the use of automated and streamlined processes. In turn, this maximizes your team’s output and the rest of your staff can focus on delivering the best care to your patients and other tasks that can help in the improvement of your company.

Improved patient satisfaction

Outsourcing providers have the experience, expertise and resources when it comes to managing challenges that come with claims processing and you can use these to your advantage to improve your customer service. With an outsourced team devoted to handling claims processing, turnaround time will be faster and claims are handled with greater accuracy. Each client will also be given closer attention regarding their concerns and queries by your claim processors – all of these resulting in greater patient satisfaction.

Lowered operations costs

By outsourcing your claims processors, you are able to cut the expenses that come with hiring in-house talent including benefits, salary, and training without compromising the quality of service. There’s also no need to invest in the necessary technology and infrastructure for the role since the right outsourcing provider has the resources and tools to help streamline and automate the claims processes.

When looking for a trusted outsourcing company, partner with the one that can help you build a dedicated claims processing team that has:

  • Access to world-class talent
  • A+ recruitment process that can hire and on-board new teams within 30-45 days
  • A high Net Promoter Score of at least 60

Net Promoter Score (NPS) helps businesses gauge the quality of the customer service offered by outsourcing companies. Organisations can use NPS to assess which outsourcing service is best to partner with because this score shows loyalty trends and growth revenue outputs.

In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention, making this a critical trait an outsourcing company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

The right partner will guarantee you:

  • Operational excellence
  • A dedicated team of RCM experts
  • Operational cost savings of up to 70%
  • 95% coding, billing and documentation accuracy
  • 90% ROI in correct claims processing
  • Improved denial management rate
  • ISO 27001 and 9001 certified, GDPR, HIPAA compliant
  • Net Promoter Score >60: Sense of security and peace of mind

Partnership with Infinit-O
Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing RCM team composed of:

  • Claims Processors
  • Medical Coders
  • Medical Billers
  • Patient Concierge
  • Clinical Abstractors
  • Patient Concierge
  • Medical Review Specialists
  • Care Navigators
  • Outbound/Inbound Collections
  • Other RCM Teams
  • Other Healthcare Support

Let’s work together to build a great RCM Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

6 days ago No Comments Views

Why It Is Best to Outsource a Team of Payroll Specialists

When it comes to running a business, maintaining a positive morale in the workplace is important for employee satisfaction and retention – two key performance indicators for business success. One of the ways to build trust among employees and keep them motivated to work is completing payroll in a consistent and timely manner, which can be done with a dedicated team of payroll specialists.

Not all companies have the capacity and resources to build an in-house payroll team. Most of the time, these crucial yet time-consuming tasks are delegated to the human resource (HR) department. Although this set-up is viable, it also has its own downsides like taking away the focus of HR personnel from their core tasks.

Businesses regardless of their size and scale can explore outsourcing to ensure that their payroll processes are properly managed. According to a news article in the Journal of Accountancy, 47 percent of U.S. and Canadian companies choose to outsource their payroll team and it’s all for good reasons. More than just cost-savings, it can give you:

More time to focus on business growth

As aforementioned, processing payroll is a task that can take up a lot of your personnel’s time because it involves a handful of steps and most of these require a high level of attention to detail. From calculating payroll amounts and generating reports to remitting taxes and returns and distributing paychecks, it can quickly drain your human resources.

By outsourcing payroll specialists, you are taking these tasks off your staff’s already full plate so they can focus more on core business activities that can drive performance and growth, and put your business forward.

Compliance to regulations and standards

Partnering with the right outsourcing provider for your payroll team will help you stay compliant to everchanging tax regulations and avoid paying costly penalties due to late or incorrect filings and payments. According to the IRS, 40 percent of small businesses incur an average of $845 each year in penalties because of these.

Your outsourced payroll specialists have the responsibility to make sure that your payments and filings are accomplished in time and error-free. They also stay up-to-date with the latest regulation changes that could affect payroll.

Access to expert talent

One great advantage of outsourcing a payroll team is working with highly trained professionals who have the skills and industry experience to administer all aspects of your payroll needs, and ensuring compliance and high quality service. They bring with them expert knowledge about tax regulations, withholding rates, government forms, comprehensive payroll reporting and other important concepts in payroll processing that business owners and other staff may not readily know of.

Now that you are aware of the many benefits you can enjoy if you outsource your payroll team, it’s also important to note some common concerns about it such as security and privacy issues, and lack of service quality or timely reporting. To prevent these problems, choose the right outsourcing partner that is ISO 27001 and 9001 certified and GDPR, and DPA2012-compliant, which will ensure data protection and omit security breaches. Moreover, partner with a trusted and reputed outsourcing provider with a >60 Net Promoter Score.

Net Promoter Score (NPS) helps businesses gauge the quality of the customer service offered by outsourcing companies. Organizations can use NPS to assess which BPO is best to partner with because this score shows loyalty trends and growth revenue outputs. In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy, and this results in customer loyalty and retention, making a high NPS a critical trait any outsourcing company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

Team up with a solutions partner that makes your process, their process. The right outsourcing partner ensure:

  • Operational excellence
  • Having a great back office team
  • Industry experience
  • Operational cost savings of up to 70%
  • Information and data security
  • >60 Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O
Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing Payroll and other back office teams:

  • HR Compensation & Benefit Specialist
  • HR Data Management Specialist
  • HR Employee Engagement Specialist
  • Employee Relations Officer
  • Recruitment Specialist
  • Payroll Specialist
  • Data Entry Specialist
  • Others

Let’s work together to build a great HR Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

2 weeks ago No Comments Views

3 Reasons Why You Should Choose an Outsourcing Partner with a Business Continuity Plan

Thinking of outsourcing some of your business processes? Before you land a company that fits well with your organization’s needs and vision, there are many factors to consider. Industry experience, expertise, cost efficiency, and compliance are just some on the top of the list, but the pandemic situation also highlighted the value of having a well laid out business continuity plan for outsourcing providers.

In its simplest form, a business continuity plan (BCP) is a structured response that contains all vital information an organization needs to restore and maintain critical business functions during an emergency or crisis. Unlike disaster recovery that mainly focuses on the recovery of data, hardware, and other IT assets after a disruption occurs, BCP takes account of all measures to ensure that operations continue even during a disaster.

To put the importance of having a BCP in perspective, just an hour of downtime can cost businesses anywhere from $10,000 to $5 million depending on their size. More than that, it can also result in negative brand reputation especially among consumers, and loss of business opportunities.

Partnering with an outsourcing company that has a good BCP in place can ensure you of the following:

Preparedness for crisis

Entrusting part of your business processes to an external provider will always have its risks, but choosing one that has a BCP can undoubtedly give you more peace of mind since you are assured that they are ready in case a disaster happens. Whether it’s a data breach, a fire in the office or a global pandemic, your outsourcing partner knows its plan of action to minimize adverse impacts to their operations and clients.

Having a BCP should give outsourcing providers an idea on what areas to improve on, and the technologies and procedures to look into to better their disaster response for future reference.

Shortened period of disruption

As mentioned above, downtime caused by disruptions can be detrimental to any business, which is why your outsourcing partner should be able to make quick yet intelligent decisions based on their BCP to avoid delay in restoring operations and risking their clients.

For instance, at the onset of the COVID-19 pandemic in the Philippines, quarantine restrictions prevented employees from reporting to the office. An outsourcing company that is unprepared for this kind of scenario would have their operations severely compromised, but one that has an organized and structured plan would be able to know what procedures to take to make sure their employees are able to continue doing their jobs at the safety of their homes and with adequate assistance.

Excellent risk management

Risk assessment is a big part of a BCP — in fact, this is where it all begins. An outsourcing company with a BCP has identified the various risks it can possibly encounter as well as the consequences these can entail for them and their clients. Doing this helps them prioritize, mitigate and manage risk factors, which ultimately contributes to better resilience to disruptive events should they happen in the future.

Client’s Peace of Mind

Having a well-established BCP gives you peace of mind because  you can be confident that they can keep your business running despite any potential disruption in the market. Great BPO partners have access to the right:

  1. People – world-class talent
  2. Process – business continuity plans
  3. Technology – updated technology
  4. Security – well-established information security

On top of having a BCP, choose an outsourcing partner that also has:

  • Access to talent through their A+ recruitment process
  • Cost savings of up to 70%
  • Adaptability in technological advancement
  • Established Information Security
  • Operational excellence
  • Information and data security
  • >60 Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

In Infinit-O, we understand that our clients require a business partner that can deliver consistently in different adverse scenarios. That is why it is important that we have a plan in place to move things in order for us to deliver our commitment.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

2 weeks ago No Comments Views

The Importance of Cloud Services in an Outsourcing Partner

The concept of digital workspaces and remote working have risen in popularity over the past year due to the pandemic. According to Amazing Cloud Adoption Statistics for 2021, more than 50% of organizations moved their workloads to the cloud and this trend is predicted to continue in the coming years. In fact, it is predicted that the public cloud computing market will be worth $800 billion by 2025.

Cloud computing services enable users to access data, applications and other resources on demand over the internet without the need for internal infrastructure or hardware. It’s a very useful and practical function for businesses since it can reduce their overhead and IT costs as well as allow them to operate internationally. 

This is why when it comes to partnering with an outsourcing provider for your business processes, it’s an advantage to choose one that utilizes cloud services. Here’s why:

Flexibility

Outsourcing companies that invest in cloud-based services are more flexible than those that do not because it’s much easier for them to scale up or down their capacities as required. This means they can manage the dynamic demands of your business with operational efficiency and no added costs.

Flexibility also applies to the workforce since shifting to the cloud allows employees to access files and collaborate with each other despite not being in a physical office – all they need is a device connected to the internet and they are set. 

Business continuity

Another great advantage of partnering with an outsourcing company that uses cloud services is the assurance that your data and other sensitive information will be safe in case a crisis, whether it’s a natural disaster or a data breach, takes place. Cloud computing makes data backup, disaster recovery, and business continuity easier since data stored in the cloud is automatically backed up and protected in a secure and safe location. This can help minimize downtime, which can be detrimental (and costly) to a business.

Access to latest technology

Nowadays, technology has been ever-changing and fast-paced. With cloud technology, outsourcing providers can guarantee that their systems and software are up-to-date, because upgrades are automatically made available once the cloud platforms update. This is important for optimum performance.

Security

Security threats can severely disrupt your network and create major challenges to your company. And may think that cloud centers are not safe. But in reality, role-based security is the key aspect in protecting cloud-based contact centers. This is done by setting up contact centers to give each user in their organization access to features and data based on their role within the organization.

While you’re at it, it’s also best to choose an outsourcing provider that can adapt to your needs and by being tech agnostic through integrating cloud contact centers. A cloud contact center is a software solution (i.e. ZenDesk, Avaya, AirCall, etc) that handles all inbound and outbound customer communications for a company across multiple channels including voice, SMS, email, and social media. 

Partnering with the right outsourcing company can give you access to a team of tech proficient professionals that can adapt to cloud technology and services. Moreover, it can also provide you:

  • Access to talent through their A+ recruitment process
  • Cost saving of up to 70%
  • Adaptability in technological advancement
  • Established Information Security
  • Operational excellence
  • Information and data security
  • >60 Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Start small. Exceed expectations. Think infinitely. Think Infinit-O

3 weeks ago No Comments Views

3 Reasons Why VC-Backed Companies Should Outsource

Startups play an important role in driving economic growth because of their ability to generate more job opportunities and create new markets. Despite facing challenges due to the impacts of the pandemic, there is surprisingly a surge in startups observed during this period, which can be attributed to changing consumer needs and rise in entrepreneurship.

Funding is vital for startups and one way they can obtain this is through venture capital (VC) firms that provide small businesses with capital, technical expertise, and strategic assistance, among others in exchange for an equity stake. VC-backed companies and startups are characterized by their potential for long-term growth and expansion as well as their dominant position in an emerging market.

But there are pressing challenges that startups face which are:

  • Difficulty scaling quickly
  • Finding great talent and the expensive talent pool
  • Limited budget and resources from funding
  • Requirement to hit board-driven milestones from funders

As a VC-backed company, outsourcing your internal operations is one way to usher growth in your organization and maintain operational efficiency because of the following benefits.

Better focus on core competencies

Due to limited budget and resources, the typical small business or startup set-up usually involves just a core team that performs all the tasks. As the business grows, customer demands will also increase and sometimes, it can be too much for you and your in-house staff to handle. This can result in labor shortfalls and losing focus on your core competencies that drive your business.

By investing in outsourcing, you can have a dedicated team to handle some of your administrative tasks and services such as human resources, finance and accounting, customer service, and other areas where you might need extra hands. More importantly, you can put your focus back on developing new ideas and improving your startup with your team.

Scale business with speed

Having the right outsourcing partner means you have access to world-class talent because these companies usually have A+ recruitment process who knows where to source experts that will fit your company’s requirements and unique business needs. Their well-established recruitment can also build you a great high, performing teams within 30-45 days from hiring to onboarding. It means that in a month, a highly experienced team members can start working for your business as soon as possible.

Assistance from partner with higher expertise

Jumping off from the previous point, outsourcing does not only provide you additional people to help out with your processes but also access to a talent pool of skilled and experienced professionals. Some business owners may feel hesitant to entrust their data and information to a third party company. However, partnering with the right outsourcing provider can guarantee increased quality and efficiency in the workplace that in turn, can translate to better service to your customers.

Outsourcing also gives startups a more level playing field with competition because it allows them to have access to the same expertise and technology that these bigger and more established companies enjoy.

Capital efficiency through cost saving

One great way to lower operational costs is through outsourcing. As mentioned, startups have a limited budget to spare, so it’s important to invest on something that will not only save you money but also help you put your business forward.

First, outsourcing can lessen overhead expenses because there’s little to no need to invest in office space and infrastructure as well as hardware and tech since your outsourcing partner already has those covered. You’ll also be able to cut on hiring costs including salaries, trainings, and benefits for employees.

Outsourcing also allows you to scale your operations up or down depending on what is needed, which reduces labor costs and enables flexibility when it comes to hiring people.

Data shows that in 2019, startup failure rates are at around 90%. According to Investopedia, some of the most common reasons for this are market problems, lack of research, poor management, and running out of money. So when it comes to your business needs, choose an outsourcing partner that can provide you the following:

  • Collaborative partnership
  • Access to talent through their A+ recruitment process
  • Cost savings of up to 70%
  • Ability to scale quickly and predictively
  • Hitting milestones and targets
  • Adaptability in technological advancement
  • Established Information Security
  • Operational excellence
  • Information and data security
  • >60 Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

Our business solutions enable high performance and optimized operations for businesses of all sizes and stages. Infinit-O offers a broad range of outsourcing solutions, including healthcare; finance services; research, datta and back office support; and customer experience.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

3 weeks ago No Comments Views

Why Your Company Needs a Lead Generation Team

As the buying habits of consumers continue to change in the face of the pandemic, businesses have to find ways to reach their target audiences and strengthen customer engagement.

One important key for a successful marketing strategy is lead generation.This involves attracting and converting consumer interest in your product or service with the goal of guiding prospects to a closed deal. Leads are valuable to any business because they help maximize growth and revenue by driving sales and creating a customer base.

There are a handful of benefits one can get from having a good lead generation strategy in place, including creating brand awareness, boosting revenue, and targeting desired customers. In order to  execute your strategy properly, you need a good lead generation team at the helm.

What do lead generation teams do?

Lead generation teams are composed of experts that are tasked to search and qualify leads as well as leads part of your company’s target market. They provide support to your marketing team and act as “hunters” for prospects. One of their main responsibilities is to run a market research to come up with a list of prospective buyers, customers and lead database.

After gathering the necessary information, the team will reach out to these prospects through calls, emails or other channels and turn them into leads. Once this is done, the lead generation team has the responsibility to give each lead a quality score and grade to gauge the possibility of them buying. Only those leads that are qualified will be forwarded to the marketing team for them to follow up with.

Why outsource?

Lead generation is a challenging process but the outcome it can provide for your business is definitely worth the effort. Not all sales teams have the personnel who specialize in this area of marketing, so when in doubt, outsourcing is always a great choice to build your own dedicated lead generation team depending on your business needs.

Outsourcing frees you from the additional costs of hiring and training in-house staff and investing in equipment and other technology without compromising the quality of service. It also allows your in-house marketing team to focus more on executing strategies and other core responsibilities since the time-consuming tasks are delegated to the outsourced team.

Some business owners may have qualms when it comes to outsourcing a part of their marketing process, but with the right partner, they don’t have to worry about losing control and security. Moreover, the right outsourcing partner can provide the following:

  • Access to talent through their A+ recruitment process
  • Cost savings of up to 70%
  • Adaptability in technological advancement
  • Established Information Security
  • Operational excellence
  • Information and data security
  • >60 Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

Our business solutions enable high performance and optimized operations for businesses of all sizes and stages. Infinit-O offers a broad range of outsourcing solutions, including healthcare; finance services; research, datta and back office support; and customer experience.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

4 weeks ago No Comments Views

How Safe Is It To Outsource IT Teams for Network Security?

When done right, network security ensures the protection of your networking infrastructure from unauthorized access. In addition, it secures all the devices, apps, and users that get to access your network.

So it’s no surprise that network security has taken center stage for businesses that want to operate in today’s digitally-charged environment.

However, not all organizations have access to the same assets, resources, and experts; and they may also lack the necessary capital investment to prioritize working on their network security specifications.

It’s a full-time job that requires several dedicated personnel to safeguard network infrastructures round the clock. But since building an in-house team might be an expensive proposition, outsourcing seems like the only viable option.

But not working on it may be even more costly in the long run.

After data breach experiences, 37 percent of small businesses suffered financial loss, 10 percent went out of business, and 25 percent filed for bankruptcy, as per a study led by the National Cyber Security Alliance (NCSA)

This is where outsourcing comes in. Whether your business is a small research and development enterprise, a healthcare corporation, or a manufacturing company, it can experience various benefits from outsourcing its network and security operations.

Data security and breach have various consequences, ranging from a loss of trust from clients and customers, harm to reputation, and legal action. Therefore, outsourcing allows you to focus on business objectives while leaving the experts to deal with challenging enforcement, protection, security, and compliance tasks. 

Moreover, a dedicated external team can instill more confidence with an updated IT infrastructure, keeping it safe and secure from prying eyes. 

Consistent Support – 24/7

There is no such thing as a ‘low risk’ business because everything is fair game for hackers or cyber-attackers. They are eager to infiltrate systems with ransomware or malware because of the very nature of small businesses and the fact that they don’t prioritize security.

Outsourced IT support services also facilitate all your customers, meeting their requirements. From your business’s standpoint, this means your clients never have to wait for extended hours to resolve issues and queries.

The IT professionals don’t always have the advanced knowledge and skills necessary to provide all-inclusive cyber protection for your organization’s engine: your data. The specialized tools and proficiency of IT professionals allow your employees to concentrate on their technical roles in the company while ensuring that all the data is protected. 

Your business might not have the expertise to handle security-related challenges involving more sophisticated and malicious attacks. But outsourcing network services can help you thrive and benefit from the specialization of the experts. The nature of operations and tasks allow them to function 24/7 with seasoned engineers while ensuring data security.

In other words, your employees can get back to work efficiently, boosting your bottom line and improving productivity. In addition, many companies opt for IT outsourcing services for better and enhanced security: they outsource the complete network security to a competent managed service provider.

It relieves your company’s headache and burden of employing and retaining high-turnover network support staff, letting you assign your security team to more mission-critical and high-priority activities.

Improved Monitoring Effortlessly By Identifying Technical Issues

Another core benefit of outsourcing network security services is that it is a safer and effective option that takes care of network assessments and issue resolutions if something goes wrong. This way, your end-users get to see your company operating and conducting at its best.

Malicious and unauthorized users deploy sophisticated techniques that only a high IT level can help you protect your sensitive data. Outsourcing network security offers layered protection and safety for all your information. With a reliable security partner on your side, data theft and unapproved entries become the least of your concerns.

Naturally, there are benefits and risks of outsourcing IT services, but the positives far outweigh the negatives, making outsourcing a viable option.

The outsourcing providers proactively gauge and recognize issues, like problematic network links and failing hardware, and reconfigure the service dynamically. This approach prevents you from dispatching technicians to calibrate the failure.

Most outsourced IT providers offer efficient and extensive security checks and the appropriate methods that help your business prevent internal employee mistakes or human errors and data breaches.

Additionally, such robust monitoring can keep the issue from disturbing operations and processes in the first place. It also helps your company boost user productivity by minimizing unplanned downtime. Finally, it also reduces the likelihood of glitches that can impact the customer experience.

Vigilant IT Experts (World-class Talent)

Network security outsourcing and handling also extends to safety aspects and keeps all the employee and customer data safe. Loss of personally recognizable data, like health records, credit card numbers, purchasing histories, etc., can lead to a loss of trust and credibility or, even worse, irreparable damage to your brand or company’s reputation.

When your company outsources network security and IT support, you get access to effective security operation centers supervised by highly trained professionals. This indicates stark contrast to the finely staffed IT teams in most companies that merely don’t have the resources needed to perform incident resolution and monitoring around the clock, letting you enjoy the benefits of outsourcing IT experts.  

Furthermore, expert and skilled teams can better respond and address concerns related to security breaches. This, in turn, significantly reduces the harm caused. An instant response fortifies your organization’s security and network posture.

Savings up to 70% on Operational Cost

As mentioned earlier, building your inhouse IT teams is costly especially in this climate wherein information technology is in demand. But with outsourcing you can still save up to 70% on operational costs because the right partner will cater traditional expenses such as recruitment costs, salary and benefits, and overall overhead cost. The money your company saves through IT outsourcing can be allocated on other operating expenses to support the remote work set up.

Wrapping Up

Now that you distinguish that it is safe to invest in network security and IT outsourcing to ensure compliance and protection, here are its advantages.

·         Resolve and address your security concerns with a sense of urgency

·         Have specialized resources and skills and enhance your security management efforts

·         Make informed and cost-effective decisions, depending on the nature and type of your business

This is where outsourcing companies come into play. They will give you access to IT Developers, Threat and Cybersecurity groups, Penetration Analyst, Penetration Tester and DevOps Engineers and build a great team for you.

Moreover, partnering with the right outsourcing provider ensures:

  • Operational excellence
  • A great, high-performing IT support team specifically designed for your security needs
  • Operational cost savings of up to 70%
  • Standardized  metrics and key performance indicators (KPIs)
  • ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant
  • High Net Promoter Score (>60): Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performing IT team of:

  • Threat Intelligence Specialist
  • Data Piracy Investigator
  • Systems/Cloud Administrator
  • AWS and Azure DevOps Engineer
  • IT Technical Assistant
  • Information Technology Team
  • IT Operation Analyst
  • IT Operation Engineer
  • Others

Let’s work together to build a great IT Team.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

4 weeks ago 1 Comment Views

Healthcare Business Stability: Expectations Vs. Reality

Organizations that are in the business of providing medical services, medical insurance, medical equipment, and drugs are usually considered profitable and stable. However, like all other businesses, they too have a unique set of challenges inundating them at every step towards viability.

Success for them means ensuring efficient financial management so that they have enough to carry out everyday activities without looking towards creditors for an injection of cash. They must also have the means to replace or add expensive equipment to their repertoire depending on the needs of their processes.

However, despite these similarities, they differ significantly from other industries in several aspects. For starters, in the healthcare industry, the person who buys the service is not necessarily the one who pays for it. Instead, they often work with insurance companies and government programs to set prices and extract payments for services and products provided.

This mandates the need for timely market dislocation and comprehensive record-keeping solutions to keep the medical industry in business.

What Threatens The Stability Of Healthcare Businesses?

Environmental changes and dynamic government policies are often the biggest influencers for businesses in this niche.

At the same time, the structure of modern healthcare businesses is based on technology and procedures that don’t lend themselves well to relationship building with the end-consumer. As a result, professionals in this niche don’t have the time to support the inquiry, reflection, and communication needed for health promotion and disease prevention.

Additionally, virtually all states are legally responsible for monitoring the quality of services provided across public and private sectors. Unfortunately, this results in regulations that increase the costs for healthcare businesses and create high-profile troubles that lead to stagnancy in the healthcare delivery system across the nation.

Similarly, disease outbreaks like the coronavirus pandemic affect all businesses, but the healthcare sector faces the brunt of the impact. So, in times like this, how does a healthcare business sustain itself?

Exploring The Sustainability Of Healthcare Businesses During The Pandemic

As healthcare organizations prepared for a surge of hospitalized patients in the wake of COVID-19, they couldn’t have predicted the extent of the damage it was about to cause for their businesses.

They had to spend more on hiring a backup workforce, obtain protective equipment, set up negative pressure rooms, and amp up the production of essential equipment and drugs. At the same time, social distancing practices made it almost impossible to work at full capacity as many elective procedures and surgeries were altogether canceled.

Here’s what entailed:

The Unprecedented Numbers

Expectation

The first case of Coronavirus was found in 2019, and it was expected that it would turn into a pandemic. Researchers believed that it could overwhelm hospital and intensive care unit capacities for healthcare providers across the nation.  

Reality

The reality turned out to be far scarier as COVID-19 became the third-leading cause of death in 2020. In addition, it led to a $3.3 trillion deficit in the same year, i.e., about 15% of the US GDP.

Financial Solvency Challenged

Expectation

The American Hospital Association estimated a financial impact of $202.6 billion in lost revenue for US healthcare systems.

Reality

The median healthcare provider had 53 days cash-on-hand and 49 days in accounts receivables. But the raging pandemic rendered many of their debtors unable to pay, threatening the financial solvency of businesses that offer care delivery and billable services. Soon, due to lack of economic instability, 1 in 5 rural hospitals was at risk of closure.

Shocking Lack Of Preparedness

Expectation

The US administration was quite confident early on that they were adequately prepared to provide for the protective needs of the healthcare professionals. They sent 18 tons of PPE, gowns, masks, and respirators to China.

Reality

It turns out; things soon got worse at home as healthcare facilities struggled to find personal protective equipment (PPE), sanitizing supplies, toilet paper for their own staff. This deficiency exposed the reality of pandemic preparedness across the country.

Outsourcing – The Saving Grace For Healthcare Businesses

As the effects of the pandemic show, it is difficult for healthcare businesses to maintain their stability. For this reason, many medical companies turn to healthcare outsourcing.

Following are the top reasons to outsource medical billing and more:

Cost Savings

Instead of focusing on monthly salaries, workplace infrastructure, and managing billing software, you can focus on the business at hand. Meanwhile, billing experts know how to manage finances and maintain liquid assets appropriately. In addition, they lead to less overhead costs and faster approvals, improving financial stability.

When you outsource medical billing, you assign financial responsibilities to an experienced third party that can handle billing rejections, file re-bills, and has the latest technology to provide adequate financial assistance.

Compliance With Changing Regulations

Compliance in coding and charting is essential. But you can only adhere to compliance requirements and professional reporting when you have knowledge and expertise in the area.

This is where medical coding outsourcing proves vital. Instead of stressing about following updated compliance guidelines, you can focus on the administrative work and leave the financials to the experts.

Business Maintenance And Growth

By maintaining records and employing strategic practices, a medical billing agency facilitates business growth. This means they provide you with effective billing solutions to increase revenue.

Ultimately, this enables you to purchase the latest equipment, make better hiring decisions and ensure business stability even during times of crisis.

Summing Up

Since healthcare businesses are impacted by various changes in the natural and social environment, they must learn to adapt quickly.

But maintaining financial stability, especially during a crisis like the coronavirus pandemic, is not easy. The problem is exacerbated when medical businesses are tasked with many activities at the same time. It is where healthcare businesses can seek the aid of third parties by outsourcing their medical billing and other functions to experienced professionals. 

All these qualities and more can be found with the right outsourcing partner who can provide a customized, high quality healthcare business solutions that can promise for the following:

  • Operational excellence
  • Build a great healthcare & RCM team specifically designed for your unique needs
  • Operational cost savings of up to 70%
  • Information and data security
  • Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

Infinit-O Key Benefits:

We can build you a great, high-performance Revenue Cycle Management team composed of:

Patient Support Services

  • Patient Concierge Specialist
  • Insurance Verification Specialist
  • Collections Specialist
  • A/R Specialist

Provider Management Services

  • Medical Coders
  • Medical Billers
  • Claims Processors
  • Enrollment Processors
  • Denial Management Specialist

Health Analytics and Risk Management Services

  • Healthcare Analyst

Others

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

1 month ago No Comments Views

How To Revolutionize Customer Care Service In This Pandemic?

It won’t be an understatement to say that COVID-19 has been the defining event of 2020, with lasting implications on all aspects of life. Businesses worldwide are still reeling from unparalleled disruption and upheaval in its aftermath.

The far-reaching impacts of COVID-19 have had many companies rethinking their customer experience model. And as more people turn to online shopping, a brand’s ability to deliver a seamless customer experience is severely challenged.

As businesses continue to look for ways to provide support and reassurance to their audiences, revolutionizing customer care has become critical to their continuity and sustainability. While a robust contingency plan helps, it is imperative to focus and transform your customer support.

Here are a few ways to do just that:

Instant Transition To Remote Working

Physical distancing and overnight lockdowns have forced companies to change how they operate and cater to their clientele.

Even though flexible arrangements like remote working support organizations, ensuring a smooth transition to work-from-home in contact/call centers has proved challenging.

They’ve had to switch from large offices with hundreds of staff to a dispersed workforce confined to their homes. This has left employees potentially struggling to operate effectively from their homes.

The fact is that companies were not ready.

However, businesses that prioritized customer service were quick to make technology and digital marketing their allies. While their websites get up and running, their representatives visit online forums to entice people to buy from their on-call or online. Many have also turned to social media and email marketing to remind their new and old customers of their presence.

Technology has taken center stage as it is critical to the call center’s ability to embrace remote working seamlessly. Moving forward, such cutting-edge and advanced digital solutions will remain essential in delivering a consistent customer experience (CX).

Promote Customer Satisfaction

COVID-19 affected customer experience in two ways. At the outset, customer expectations changed drastically as they turned away from luxury purchases. And then, their queries became much more time-consuming and complex to answer at times because they wanted to make sure their hard-earned cash wouldn’t go to waste.

For instance, consumers shopping for groceries online may have questions about product availability, booking a delivery slot, and the store’s stance on social distancing and safety precautions.

But, internal factors that revolve around staffing, technology, and budgets hampered many organizations’ abilities to respond to their customers.

Essentially, most businesses end up compromising the quality of their service as they lose focus on specific channels. While customers might have accepted this during the early days of the lockdown and pandemic, it’s no longer a viable strategy.

What marketers need is a sustainable and long-term solution to customer satisfaction woes.

As it turns out, the solution is quite simple: stay connected with consumers online and do all that you can to guarantee that you care. According to 68% of the respondents in a popular survey,  companies should focus on helping people during the pandemic, while 81% believe that they should offer discounts, offers, and loyalty perks for loyal customers.

Strategically Prioritize Standout Digital Customer Experience

Customers are financially, mentally, and emotionally stressed by COVID-19. Companies implemented advanced technology and went touchless to manage their digital customers.

This, in turn, impacts their buying and spending patterns, and there will likely be long-term, collective shifts in the way your customers behave and shop online.

According to a report by Forrester, 37% of shoppers prefer to remain indoors while carrying out their main activities remotely, including socializing, working, consuming media, and making essential purchases.

As brick-and-mortar stores have limited their services physically, one-quarter of the consumers in the U.S. have shopped online for the first time. And just one-third of the existing online buyers plan to visit physical stores when they reopen.

These statistics substantiate the new customer mindset. Shoppers don’t plan on abandoning the convenience and safety of online shopping even when physical stores reopen.

And as more retailers pour more resources into building their online shopping experiences, customers’ expectations for online shopping will continue to rise.

How Can Outsourcing Help?

Today, many organizations outsource their customer service with a variety of improvements and amendments.

Understanding your customers’ expectations will help you deliver a great and consistent experience. But to do that, it is clear that companies need a flexible and resilient workforce that can work as and when required.

This is where outsourcing comes into play. COVID has upended the customer experience (CX) dynamics, so it is no longer about getting people to work but bringing the work to them. 

It is also vital to de-risk the outsourced customer service. Look at different ways to make outsourcing more flexible. For example, automation tools and software can streamline quite a lot of the tasks. Similarly, new channels like virtual contact center platforms can take the entire customer service division off your hand, taking care of your patrons for you in real-time.

Virtual assistants and chatbots are also getting smarter. They’ve gotten pretty good at being kind and empathetic, two values the world needs in abundance right now.

A high-end call center offers a strong structure and bona fide management skills to handle major emergencies and minor customer service issues. It is a smart investment of your resources, especially during these unprecedented times.

When you hire an external team for customer service, your customers get timely help with their concerns and queries. You no longer have to worry about finding enough people or resources to answer all customer queries, concerns and complaints. Just make sure to pick a service with a demonstrable track record and the necessary resources to manage the high call volumes amidst the pandemic.

Outsourcing to contact centers covers many channels such as chats, emails, social media responses, as well as support for your inbound calls in real-time. Furthermore, it drives first-call resolutions, improves the overall customer experience, and eventually retains a higher percentage of your current customer base. Not to mention the potential opportunity to augment your existing base.

Wrapping Up

CX outsourcing has been a rising trend in the industry because of its many advantages that can add value to a company such as:

  • Cost savings
  • Scalability of service
  • Access to a pool of trained professionals

Just make sure you are partnering with a provider that can build great, high-performing teams such as inbound and outbound solutions, omnichannel teams, social media, and back-office services, and is  ISO-certified and GDPR-compliant, so your company and client data are safe.

In summary, having the right outsourcing partner promises the following:

  • Operational excellence
  • Build a dedicated customer support team
  • Operational savings of up to 70%
  • Access to world-class talent
  • A+ recruitment process
  • Industry experience
  • ISO-certified and GDPR-compliant
  • > 60 Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

We can build you a great, high-performing CX team:

  • Social Media Managers 
  • Online Community Managers
  • Customer Care Representatives (Omni-channel)
  • Chat / Email Support Representatives
  • Technical Support Representatives
  • Others

Let’s work together to build a great Customer Care Support Team

Start small. Exceed expectations. Think infinitely. Think Infinit-O.

1 month ago No Comments Views

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