Outsourcing Goals: Start with the Big Picture
Planning an outsourcing engagement requires careful consideration of both strategic and tactical issues. Tactical issues include…
Philippines’ Healthcare BPO Industry: 100,000 Employment Opportunities and $1 Billion Revenues By 2016
According to the January 2013 report of international business advisor and research firm Everest Group, the…
9 Must-Follow Social Media Influencers on Finance
Twitter is more than just a virtual space for the latest Hollywood Twitter wars, personal rants,…
Outsourcing in Healthcare Industry: 5 Reasons to Do it
The global healthcare industry’s interest in outsourcing has grown massively in recent years due to the…
Big Data in Healthcare and How Kaiser Permanente Uses It
Electronic medical records (EMR) has not only helped transform the medical information system to be better,…
The Four Stages of Outsourcing: Part I
(This is the first of two parts discussing the four stages of outsourcing.) Almost all partnerships that…
India VS Philippines: Which is the Better Outsourcing Destination?
In the 2014 list of Tholon’s Top 100 Outsourcing Destinations, India and the Philippines ranked first…
Top 8 Social Media Trends This 2014
In the past years, we’ve seen the growth of social media marketing and how it affects…
What are the essentials of a good business process outsourcing contract?
I have always advocated investing in time to carefully develop and negotiate your business process outsourcing…
5 Outsourcing Models Available for Your Business
The N+1 Theory suggests that there is always one more of everything. Most of the time, this is…