10 Zappos Stories That Will Change the Way You Look at Customer Service Forever
Companies that are devoted to their customers’ satisfaction reap loyalty and recognition that will reverberate across…
Accounting Personality Traits & Qualities of a Good Accountant
An accountant’s work requires a high degree of precision and a certain degree of level-headedness. Their’s…
What makes Best Buy’s social media presence so effective?
Just over a year ago, Best Buy was in bad shape. Declining sales and competition from…
Outsourcing Goals: Start with the Big Picture
Planning an outsourcing engagement requires careful consideration of both strategic and tactical issues. Tactical issues include…
Philippines’ Healthcare BPO Industry: 100,000 Employment Opportunities and $1 Billion Revenues By 2016
According to the January 2013 report of international business advisor and research firm Everest Group, the…
9 Must-Follow Social Media Influencers on Finance
Twitter is more than just a virtual space for the latest Hollywood Twitter wars, personal rants,…
Outsourcing in Healthcare Industry: 5 Reasons to Do it
The global healthcare industry’s interest in outsourcing has grown massively in recent years due to the…
Big Data in Healthcare and How Kaiser Permanente Uses It
Electronic medical records (EMR) has not only helped transform the medical information system to be better,…
The Four Stages of Outsourcing: Part I
(This is the first of two parts discussing the four stages of outsourcing.) Almost all partnerships that…
India VS Philippines: Which is the Better Outsourcing Destination?
In the 2014 list of Tholon’s Top 100 Outsourcing Destinations, India and the Philippines ranked first…