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3 Expert Tips to Improve Brand Loyalty

Imagine your business experiencing loyal customers over the past few months, and your customer service team has been receiving a similar type of feedback: many of your customers feel they aren’t getting good customer service. When customer satisfaction drops, reputation and revenue will soon follow.

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3 Essential Qualities to Look For in a Healthcare Solutions Partner

Revenue Cycle Management (RCM) is central to a healthcare provider’s improvement in ROI and contributes to patient satisfaction. However, the in-house staff might spend more time in actual patient care, or are not fully trained in various RCM tasks. There may also be a talent shortage in these RCM specializations. These scenarios may lead to errors in patient information, high denial rates, and ultimately lost revenue.

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3 Best Practices for Improving Financial Management Reports

Financial management reports can cover anything from income statements, profit and loss summaries, and tax filings to retained earnings. Regardless of what you plan to cover in the next report, your business will need an efficient system that goes beyond presenting these details in an organized manner. You want to also improve the decision-making and responsiveness that arises from the report. You want stakeholders to act according to your findings and view the information provided as useful in the long run.

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How Your Company can Stay Productive During the Disruptive Holidays

Companies must embrace the holidays and understand that the period between Thanksgiving and New Year, the in-house staff may be physically present but their minds are traveling elsewhere. The holidays are the busiest months in any company’s calendar, but productivity could be decreased while consumer demands increase. This puts your business on the edge as you try to balance respecting your staff’s personal time with their families and keeping the company afloat. 

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3 Reasons Your Healthcare Company Should Invest in Clinical Documentation Improvement

Clinical documentation is crucial to every step of a patient’s healthcare process. From providing physicians the necessary information to diagnosing a patient for proper treatment, clinical documentation enables healthcare companies to render high-quality services to patients and accurately record the transactions that are due. Clinical documentation improvement is implemented so that these healthcare providers can give physicians the necessary feedback to improve the said documentation.

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5 Ways to Show Customers You Care Through Social Media

Today’s consumer connects to their favored brands through social media. Don’t underestimate the power of a smartphone that is logged in to several social accounts: Sprout Social’s report entitled “What consumers want from brands in a divided society” found that 64% of consumers want brands to connect with them. It also reports that 91% of people believe in social’s power to connect people.

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How Small & Medium Businesses Can Grow with Outsourcing

A large number of enterprises in the United States alone are small and medium businesses (SMBs). While entrepreneurs who’ve left offices to start and grow their own businesses feel success is underway, they do feel bogged down by problems they have a hard time solving by themselves. When they feel more pressured to spend more on all kinds of improvements, their expectations may lead them to overhaul their strategies or just close shop completely.

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5 Ways Outsourcing Improves Your Company’s Mortgage Processing

The US housing crisis from 2006 to 2009 changed how banks approved their mortgage loans. They’ve become stricter with the approval of these loans. Before the housing issue, the average borrower paid 20% of their down payment. Today’s borrowers only pay 5%, which has a significant impact on a mortgage lending business’s profit and operational costs. Can mortgage processing be done at a lower cost such that the lender or bank can focus on improving their services within these circumstances?

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3 Practical Ways to Create Intelligence Reports for Smart Business Strategies

In today’s highly competitive, digital market, any company requires updated data and a thorough analysis that will lead the way to actionable items. Business intelligence reports use services and software that turn data into actionable insights that your company can use for both its tactical and strategic decisions. A thorough business intelligence report will provide stakeholders and managers the key information and analysis around these findings in the form of graphs, charts, summaries, reports, and dashboards.

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3 Ways How Outbound Services Improves Customer Experience and Retention

You might have experienced this before: customers leaving you and moving to another brand. They’ve reported that they no longer feel taken care of because of poor customer service—long wait times on the phone, high abandoned calls, or simply being seen-zoned on a messaging app. Unhappy customers can lead to negative reviews on the internet, less new customer acquisition due to these sentiments, and an overall decrease in revenue.

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