Why a Team of Research Data Analysts Is Important in the New Normal

Given the unpredictable business and economic landscapes nowadays brought by the pandemic, data analytics has become a winning aspect for any business in the new normal. According to a survey by McKinsey Global Institute, organizations that are data-driven are 19 times more likely to be profitable and 23 times more likely to acquire customers than those that are not. When it comes to effective decision-making and identifying consumer behavior especially in these changing times, data analytics is indeed valuable.

In order to optimize this process, you need a team of research data analysts at the helm. Research data analysts are mainly tasked to gather data from various sources and analyze them using statistical methods. They are also responsible when it comes to properly presenting the data gathered and their findings in a way that is easily understandable by company executives. Lastly, they provide expert recommendations and assistance to business owners based on their data findings.

Investing in research data analysts will definitely give additional value to any business. However, not all organizations have the personnel with the expertise and knowledge to take on this role as well as the resources to build an in-house team dedicated to data analytics. This is where outsourcing comes in as a great alternative. With the right outsourcing partner, you can enjoy the following benefits:

Cost-effectiveness

Outsourcing your research data analysts will help you save the costs and time of hiring in-house talents since your outsourcing provider will take care of the recruitment process, including onboarding and training the team as well as the resources and infrastructure necessary for the operation. Moreover, you can also scale up or down the services that you choose to outsource based on your budget and business needs.

Expertise and experience

In order to fully optimize data analytics for your business, it must be handled by professionals with the advanced skills and industry experience to manage what the task requires – from recording and analyzing data to the presentation of findings and everything in between. Through the right outsourcing partner, you will have access to a pool of research data analysts who are experts in what they do and can help you leverage on trends that can benefit your business.

Data security and compliance

A lot of new technology is involved in data analytics. Partnering with a trusted and reputable outsourcing provider will assure that your valuable data and other important assets are stored and managed with utmost security across all platforms. Your outsourced data analytics team will also ensure compliance with all regulations and requirements pertaining to data use and storage.

High Net Promoter Score = Operational Excellence

When looking for an outsourcing partner, another thing you must remember is to partner with one that has a High Net Promoter Score. Net Promoter Score (NPS) helps businesses gauge the quality of the customer service offered by outsourcing companies. Organizations can use NPS to assess which outsourcing service is best to partner with because this score shows loyalty trends and growth revenue outputs.

In a way, NPS represents the primary way customers survey their experience because it means that their clients are happy which results in customer loyalty and retention, making this a critical trait a BPO company should have. When used correctly, NPS (of at least 60%) can tell you how well the BPO is performing, how often they resolve issues, and if their clients are satisfied with their experience.

Moreover, a good outsourcing partner promises for the following:

Operational excellence
Build a great, high-performing R&D support team specifically designed for your security needs
Operational cost savings of up to 70%
ISO 27001 and 9001 certified, GDPR, HIPAA and DPA20212-compliant
71 Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.