Customer Experience

3 Ways How Outbound Services Improves Customer Experience and Retention

You might have experienced this before: customers leaving you and moving to another brand. They’ve reported that they no longer feel taken care of because of poor customer service—long wait times on the phone, high abandoned calls, or simply being seen-zoned on a messaging app. Unhappy customers can lead to negative reviews on the internet, less new customer acquisition due to these sentiments, and an overall decrease in revenue.

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6 months ago No Comments Views

3 Customer Experience Trends to Look Out for in 2020

Customers won’t let you know that they’ve had bad experiences with your business, but they will tell other people. For example, a customer waited for more than 20 minutes on the phone to have a simple question answered, but they were passed from agent to agent until they became frustrated and hang up. They tell their friends and will even go as far as to share their reviews on online review sites. Your business loses one customer and prospective customers may stay away.

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7 months ago No Comments Views

4 Best Practices for Acing the Digital Customer Experience

The digital customer experience ensures your business’ entry into the target market. Today’s consumers see ads, promos, and recommendations online, usually on their smartphones, tablets, or laptops. How you reach and sustain a customer’s attention online will determine how well you make it against your competitors.

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8 months ago No Comments Views

3 Important Metrics For Effective Customer Experience

When you think about some of the most important aspects of your business, what comes into mind?

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10 months ago No Comments Views

Channel Pivot Approach: Managing your Customer Experience Across Multiple Platforms

Customers nowadays know where and how to reach your brand. They can contact you through your website, social media channels, telephone, email, in-site chatbots you can install on your website, or through your mobile application.

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12 months ago No Comments Views

7 Guiding Principles for Outsourcing Your Customer Service

High-quality, reliable customer service is an integral part of every business. Whether your company is in retail or offers specific services, consumers require a convenient and flexible means of contacting the business. Unfortunately, small and medium businesses don’t always have the time, money, or resources to build its own in-house customer service center or have outgrown their capacity.

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1 year ago No Comments Views

Grow Your Business By Tracking These 6 Essential Customer Service Metrics

Numbers can make or break a business. Your company’s growth and overall improvement is measured through the rise and fall of its service, especially when it comes to dealing with customers. Customer service metrics act as a guide for every member on your team. They provide a more thorough understanding of their work and what your industry demands. Although being measured can seem intimidating at first, the team will eventually see how each metric clarifies their responsibilities. At the same time, each metric provides more room for improvement, giving both your business and its customer service members chances to grow.

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2 years ago No Comments Views

Challenges of Delivering Customer Satisfaction and How To Go Through Them

In this modern age when almost everything comes handy, customers have become less appreciative and are difficult to please. With the advancement in technology and the accessibility of information, product quality among competing brands and companies are almost equal. Hence, the determining factor in choosing the brand or company lies in the customer service. Continue Reading

2 years ago No Comments Views

In-House Tech Support vs Virtual Tech Support

Debating between in-house tech support and virtual tech support is common for modern business owners. The old model of always bringing on new employees whenever a need arises can seem difficult to break away from. However, the reality is that using in-house tech support will drain your resources much more quickly than virtual tech support. The overhead costs, infrastructure requirements, and time demands of an in-house tech support team make it an unrealistic option for the many businesses.

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2 years ago No Comments Views

Driving Customer Loyalty through Brand Promise Consistency

What’s Your Brand Promise Worth?

Whoa, that’s the million dollar business question, isn’t it? If your company hopes to remain competitive, you’ll need to continue converting leads and keeping customers loyal. You need to discover how to turn customers into brand advocates.

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2 years ago No Comments Views

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