Insourcing vs Outsourcing Social Media Management Team
Social media is everywhere. And nowadays, some would argue that social media is one of the…
5 Qualities of a Great Customer Service BPO
Having the right partner for the labor-intensive customer service is critical to ensure long-term growth and…
Customer Experience: Best Way to Attract Loyal Customers
Findings of the Customer Experience Tipping Point survey conducted by Medallia, Inc., a global leader in…
Why Customer Service Is Your Most Valuable Asset in Ecommerce?
As digital medium became widely used, the concept of shopping has also evolved which eventually gave…
2 Reasons To Get Social Media Customer Service for Ecommerce
According to a survey conducted by Harris Poll, there is about 51% increase of US adults…
3 Tips for Excellent Customer Service in the Ecommerce Industry
3 Tips for Excellent Customer Service in the Ecommerce Industry There is a whopping 129% growth…
Customer Experience: How Important Is Social Media Engagement?
Average Read Time: 8 minutes It started around 2005-2006 when the traditional channels such as TV…
6 Steps to an Effective Order Processing System
A reliable and efficient order processing system for your customers is crucial to business success. Without it,…
Outsourcing Companies Step-Up Acquisitions
The outsourcing industry has been defined just as much by acquisitions, as much as it has…
50 Customer Service Quotes to Motivate You for 2015
For the past years, we have seen how the customer service industry continues to develop in…