10 Zappos Stories That Will Change the Way You Look at Customer Service Forever
Companies that are devoted to their customers’ satisfaction reap loyalty and recognition that will reverberate across…
What makes Best Buy’s social media presence so effective?
Just over a year ago, Best Buy was in bad shape. Declining sales and competition from…
Top 8 Social Media Trends This 2014
In the past years, we’ve seen the growth of social media marketing and how it affects…
Improve Buyer-Seller Relationship With Purchase Order Matching and Entry
In an age of customer, purchase order matching and entry have high error rates and customer complaints go…
3 Expert Tips to Improve Brand Loyalty
Imagine your business experiencing loyal customers over the past few months, and your customer service team…
5 Ways to Show Customers You Care Through Social Media
Today’s consumer connects to their favored brands through social media. Don’t underestimate the power of a…
3 Ways How Outbound Services Improves Customer Experience and Retention
You might have experienced this before: customers leaving you and moving to another brand. They’ve reported…
3 Customer Experience Trends to Look Out for in 2020
Customers won’t let you know that they’ve had bad experiences with your business, but they will…
4 Best Practices for Acing the Digital Customer Experience
The digital customer experience ensures your business’ entry into the target market. Today’s consumers see ads,…
3 Important Metrics For Effective Customer Experience
When you think about some of the most important aspects of your business, what comes into…