Channel Pivot Approach: Managing your Customer Experience Across Multiple Platforms
Customers nowadays know where and how to reach your brand. They can contact you through your…
7 Guiding Principles for Outsourcing Your Customer Service
High-quality, reliable customer service is an integral part of every business. Whether your company is in…
Grow Your Business By Tracking These 6 Essential Customer Service Metrics
Numbers can make or break a business. Your company’s growth and overall improvement is measured through…
In-House Tech Support vs Virtual Tech Support
Debating between in-house tech support and virtual tech support is common for modern business owners. The…
Driving Customer Loyalty through Brand Promise Consistency
What’s Your Brand Promise Worth? Whoa, that’s the million dollar business question, isn’t it? If your…
Can I Afford to Offer 24-Hour Customer Service?
There seems to be more and more competition entering the marketplace all the time and across…
What are My Options for Around-the-Clock Customer Service?
The internet has drastically changed the expectations customers have from businesses. The 24-hour availability of websites…
Can I Get Tech Support without Hiring a Tech Department?
The number of business processes that can be done online is increasing at a rapid pace….
10 Best Customer Support Apps for Small Businesses
Applications are becoming more and more integral in our daily lives with more customers preferring to…
Customer Service Qualities Your People Should Have | Infinit Contact
Customer service, if done right, can help draw positive feedback from clients and significantly improve a…