How Outsourcing Helps Expanding Tech Companies

Digital transformation continues to rise at unprecedented rates all over the world with new forms of technologies emerging such as Artificial Intelligence, Internet of Things and AR/VR. This poses development opportunities for tech companies to scale up their products and/or service offerings to ensure that they can keep up with the dynamic demands of their customer base and bring in growth to their business.

There are various ways for tech companies to expand and one of the most popular is through outsourcing. In 2019, the market value for global outsourcing hit $92.5 billion and currently, it is estimated to be worth over $435 billion by 2028. Moreover, about 300,000 jobs are outsourced by the US every year for industries such as healthcare, IT, finance, and more.

No matter the size and scale of your company, partnering with the right outsourcing provider can help you reach your fullest potential by providing the following advantages:

Cost-effectiveness

According to a recent survey conducted by Deloitte, one of the main objectives of companies that opt to outsource is cost reduction. This comes as no surprise given that outsourcing reduces overhead and labor expenses, saving you on costs that can instead be allotted on more revenue-making activities to support the expansion of the business. Aside from cost-cutting, outsourcing also allows services to be scaled depending on the company’s current business needs and financial capabilities.

Improved business efficiency

Ensuring that all necessary work gets done accurately and in a timely manner is important to maintain productivity in the workplace, prevent issues that can boggle down operations, and boost your company’s growth. A great outsourcing partner can help you achieve this by streamlining your business processes, especially those that are more tedious and time-consuming. It also enables your in-house personnel to focus more on their core responsibilities that drive profit and development to the business.

Access to talents and automation

You can scale your business faster by partnering with a trusted and experienced outsourcing company that has access to a world-class pool of talents and an A+ recruitment process. Build high-performing and skilled teams that can support your company’s needs, add value to your operations, and help you reach your business goals faster within just 30 to 40 days.

Moreover, outsourcing companies will also give you access to the necessary software, programs and/or infrastructure, which when not outsourced, can be quite costly. In today’s digital world, technologies like automation and data analytics are important for any growing business to have. Integrating automation in your processes can result in increased efficiency and productivity in the workplace while data analytics can help you identify industry trends and useful insights that can be used to improve the business overall.

Opportunity for business expansion

Working with talents from all over the world through outsourcing can be advantageous in growing your company’s reach because by doing so, you can acquire local tech market knowledge and partners that are crucial for expansion and reaching potential customers and even investors in the long run. 

Here are just some of the business functions that tech companies can outsource to support expansion.

• Customer experience

Customer experience (CX) has become a big factor for the success of any business. Having a dedicated CX team in your operations will allow you to provide great service during every stage of a transaction including handling inquiries and concerns in a timely manner. All these can contribute to building a loyal customer base that can help your business move forward.

• IT services

Having an outsourced IT support team ensures that all of the company’s systems, networks, software programs, and other technical matters are running smoothly. This is something that is crucial for all businesses, especially tech companies, because whenever an IT problem occurs, they will be able to immediately troubleshoot and prevent further losses and downtime.

• Marketing

Draw in more customers by adding an outsourced sales and marketing team in your operations. With their expertise and experience, they will be able to come up with strategies and techniques to increase brand awareness, which can lead to more sales and revenue.

• Data science

Today’s data-heavy world emphasizes the importance of having an outsourced team of data scientists, analysts and other experts in growing tech companies. You can take advantage of the many uses of data in improving your processes, offerings, and customer satisfaction as well as coming up with new strategies and ideas for possible expansion.

Ultimately, choose an outsourcing provider that promises:

• Collaborative partnership
• Access to talent through their A+ recruitment process
• Cost savings of up to 70%
• Ability to scale quickly and predictively
• Hitting milestones and targets
• Adaptability in technological advancement
• Established Information Security
• Operational excellence
• Information and data security
• >60 Net Promoter Score: Sense of security and peace of mind

Partnership with Infinit-O

Infinit-O’s mission is to create endless opportunities for your company to realize its full potential.

We partner with the world’s fastest-growing tech, financial services, and healthtech companies who want to scale and advance their brand.

Demonstrated by our world-class Net Promoter Score of 67+, we deliver the highest quality outsourcing services using our unique data driven approach – combining powerful technology and high performance teams within our highly-engaged and agile culture.

Our expertise includes CX, engineering, data science, sales & marketing, and back office services.

Start small. Exceed expectations. Think infinitely. Think Infinit-O.