The Benefits of Outsourcing Patient Support Services

In recent years, healthcare providers have been facing increasing pressure to improve their patient support services while reducing costs. One solution that has gained popularity is outsourcing these services to healthcare BPO companies. Healthcare BPO services cover a wide range of functions, including healthcare call center services, medical billing, coding, and claims processing, among others. In this blog, we will discuss the benefits of outsourcing patient support services to healthcare BPO companies and how it can help healthcare providers deliver better care while reducing costs.

The Pain Points in Patient Support Services

Patient support services face several pain points that can impact their ability to deliver high-quality care. 

• One of the main challenges is that they can overburden the healthcare system. Patient support services handle a high volume of inquiries, such as appointment scheduling, billing, and insurance verification. These administrative tasks can take up a significant amount of time and resources, leaving healthcare providers with less time to focus on delivering care to patients. 
• Another challenge is managing patient inquiries efficiently. Patients expect prompt and accurate responses to their inquiries, and failing to provide this can lead to frustration and a loss of trust in the healthcare provider. 
• Finally, healthcare providers may struggle to keep up with the demands of patient support services, leading to a decrease in overall productivity. Healthcare BPO companies help address these pain points by providing the technology and expertise needed to manage administrative tasks efficiently, leaving healthcare providers with more time to focus on delivering high-quality care to patients.

The Advantages of Outsourcing Your Patient Support Services

1. Improved Patient Satisfaction Through Automation and Business Intelligence (BI)

BPO healthcare services utilize automation tools and BI technology to streamline administrative tasks, reduce errors, and provide patients with a seamless experience. By automating appointment scheduling and reminders, patients can easily book and confirm appointments without the need for lengthy phone calls or wait times. The use of BI technology also allows healthcare providers to gain insights into patient behavior and preferences, enabling them to provide personalized care and improve patient outcomes.

2. Reduced Costs

Outsourcing patient support services to a healthcare BPO service can significantly reduce costs for healthcare providers. As per the cost comparison chart, the cost per in-house FTE for a patient concierge is $4,300.03, while the cost per Infinit-O FTE is $1,700.00, resulting in a 60% monthly cost saving. Similarly, the cost per in-house FTE for a data entry specialist and an insurance verification specialist is $4,221.18 and $4,398.59, respectively. In contrast, the cost per Infinit-O FTE for both these roles is $1,600.00, resulting in 62% and 64% monthly cost savings, respectively. 

3. Improved Operational Efficiency

Healthcare providers are under pressure to deliver high-quality care while managing costs and complying with complex regulations. By outsourcing patient support services to a healthcare BPO company, healthcare providers can improve operational efficiency and focus on delivering high-quality care. Healthcare BPO services have the expertise to manage administrative tasks efficiently, reducing the burden on healthcare providers’ staff. This can help healthcare providers streamline their operations, reduce errors, and improve patient outcomes.

4. Greater Flexibility

Outsourcing patient support services to a healthcare BPO company can also provide greater flexibility for healthcare providers. BPO services for healthcare provide customized solutions that meet the specific needs of healthcare providers, allowing them to scale their operations up or down as needed. This can be particularly useful for healthcare providers that are experiencing rapid growth or are facing financial constraints.

5. Access to Cutting Edge People, Process, Technology, and Security (PPTS) Framework

Healthcare BPO companies have the expertise to manage specialized tasks, such as medical billing, coding, and claims processing, among others. By outsourcing these tasks to a healthcare BPO company, healthcare providers can ensure that they are managed efficiently and accurately by an integrated PPTS framework. Healthcare BPO companies have a deep understanding of the healthcare industry and can keep up-to-date with the latest regulations and best practices, ensuring that healthcare providers remain compliant and deliver high-quality care. In addition, the BPO healthcare service providers are certified by HIPAA, ISO, and other industry certification bodies to ensure their PPTS framework and workflow remain intact and as per industry standards all the time. 

Conclusion

Outsourcing patient support services to a healthcare BPO company can provide numerous benefits for healthcare providers. By improving patient satisfaction, reducing costs, improving operational efficiency, providing greater flexibility, and accessing specialized expertise, healthcare providers can deliver better care while remaining competitive in a challenging environment. Healthcare BPO companies have the technology and expertise to manage administrative tasks efficiently, allowing healthcare providers to focus on delivering high-quality care. As healthcare delivery continues to evolve, healthcare providers that partner with healthcare BPO companies will be better positioned to succeed in a rapidly changing landscape.

Infinit-O partners with the world’s fastest-growing technology, financial, and healthcare services companies that want to scale and advance their brands. Demonstrated by our world-class Net Promoter Score of 67+, we deliver the highest quality outsourcing services using our unique data-driven approach, combining powerful technology and high-performance teams within our highly engaged and agile culture. Our expertise includes CX, engineering, data science & analytics, sales & marketing, and back office services. 

So contact us now to learn more about how we can help you provide optimized healthcare services to your patients while leveraging quality services and cost savings.